5 Best Remote Access Software for 2021

Remote access software is a necessity for today’s business. Whether you need to connect with clients or employees, it can be challenging trying to find the best remote access software in this category. This list features five of our favorites that are worth checking out!.

The “best free remote desktop software 2021” is a list of the top 5 best remote access software for the year. The article lists the features, pros, and cons of each program.

Your staff may support clients or workers from afar with the aid of remote access software. Whether a customer need technical assistance or staff devices require upgrades, remote access software allows for this without the requirement for an on-site visit. Varied solutions, on the other hand, provide different features, ranging from extensive monitoring and reporting to mobile device compatibility. We looked at multiple solutions for various corporate use cases to identify the best match for particular demands.

These are the top remote access solutions for small enterprises, according to our research:

• Overall, Zoho Assist is a service provided by Zoho. is the best option for small companies looking for a feature-rich platform at a reasonable price.
• RemotePC: For remote teams in need of a quick deployment and a simple, scalable solution, RemotePC is a better option.
• Splashtop is a fantastic match for small teams and solopreneurs that want minimal capabilities at a reasonable price.
• TeamViewer: For businesses that want corporate functionality like as integrations and collaboration tools, TeamViewer is the better option.
• Support for ConnectWise Control: A good option for enterprises that want enhanced security and toolkit features.

The Methods We Used to Choose the Best Remote Access Software

There is a vast range of remote access software available, ranging from basic to extensive features and a variety of pricing ranges. Some utilities are device agnostic, while others are exclusively compatible with Windows or Mac OS X. Furthermore, some solutions are comparable to contact center phone systems, enabling organizations to troubleshoot with other members of their staff or communicate with the distant device user.

Zoho Assist is our top option for remote access software, with a rating of 4.92 out of 5. Zoho Assist enables whiteboarding and unsupervised access in addition to a free subscription. In comparison to other choices, Zoho Assist is less priced and offers a more comprehensive toolkit. Plus, before signing up for a plan, company owners have 15 days to try it out.

To see how we rated the top remote access software platforms, click on the headings below:

30% of the overall score

We looked at each tool’s price levels, including yearly payment savings. We also looked at whether or not there was a free plan or a free trial.

25% of the overall score

We looked at systems that provided remote and online access, safe encryption, and unattended remote device access.

20% of the overall score

During our review, we discovered information on advanced features such as chat and a whiteboard. We also looked at online accessibility and platform independence solutions.

25% of the overall score

To obtain an expert score, we looked at the popularity and convenience of use, as well as the overall value for the price and features.

*Percentages based on total score

Best Overall Remote Access Software: Zoho Assist

Zoho Assist

4.92 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• The user interface is simple and easy to use.
• Prices that are reasonable
• Remote devices may be rapidly rebooted

What Isn’t There

• Limits on the size of files that may be sent are smaller.
• Mobile and internet of things (IoT) devices are only supported under the Enterprise plan.
• Concurrent access is limited.

Pricing for Zoho Assist*

• One remote support technician, five unattended machines, one concurrent session, and instant chat are all included in the free plan.
• Standard Remote Support: $10 per month per user for two concurrent sessions, file transfer, and multi-monitor navigation.
• Professional Remote Support: $15 per month per user for four simultaneous sessions, screen sharing, session scheduling, and notes
• Enterprise Remote Support costs $24 a month per user and includes six simultaneous sessions, recording, remote printing, video, and chat.
• Unattended Access Standard: $10 per month includes unlimited techs, 25 unattended machines, remote power choices, and bulk deployment.
• Unattended Professional Access is $15 per month and includes unlimited technicians, 25 unattended machines, session recording, diagnostic tools, video, and voice.

*The price of the plan is based on a yearly payment. There are other monthly billing alternatives.

Zoho Assist is a cloud-based remote access application that works with all Zoho products. It takes the top rank on our list because of its total value, which includes multi-monitor navigation, concurrent sessions, and recording. Remote help subscriptions with unlimited devices and unattended access are also available from Zoho Assist. It’s one of the few alternatives that offers a free version for up to five machines that are left unattended.

Its iOS and Android mobile applications have a good user-friendliness rating. It’s also platform-agnostic and has whiteboarding capabilities. TeamViewer, on the other hand, is a good option if you need to transmit huge files or interface with current programs.

Features of Zoho Assist

• Instead of utilizing a separate platform for schedule management, use Zoho Assist to book remote access sessions across several time zones.
• Customization: Make Zoho Assist your own by adding your company’s name, logo, or a one-of-a-kind client portal link. Custom reports and email formats may also be created by users.
• Unattended remote access: Unattended remote access plans allow you to switch on a distant computer with a single click. Users may also utilize diagnostic tools for planned system maintenance and send a session confirmation prompt.

Visit the Zoho Assist website.

RemotePC is the best option for quick deployment and scalability.

RemotePC

iiiiiiiiiiiiiiiiiiiiiiiiiiii Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• Remote access that is always available
• Concurrent access is unrestricted.
• Setup is simple and fast.

What Isn’t There

• There are no integrations.
• It’s not as user-friendly as other applications.
• There is some lag time.

Pricing for RemotePC

• Consumers pay $29.62 per year for a single license that gives them access to two computers.
• SOHO: $52.12 per year for 10 PCs and unlimited licenses.
• Unlimited licenses, access to 50 PCs, and on-demand remote assistance cost $187.12 per year for a team.
• Enterprise: $374.62 per year includes limitless licenses, access to 100 machines, and access rights that may be customized.
• HelpDesk costs $49.95 a year and includes unlimited technicians, simultaneous connections, and the ability to record remote sessions.

*Pricing is only for a limited time. In succeeding years, regular prices apply.

RemotePC is a cross-platform remote access tool. Users may connect to distant computers without having to install any software on their computers, making it simple to add machines. Furthermore, Team and Enterprise allow you to grow up to 10,000 computers in 100-computer increments. Remote printing, video conferencing, and remote reboot are available on all plans.

TeamViewer, which interacts with 24 different apps, is a good option for small organizations searching for integrations.

Features of RemotePC

• Unattended access: Share a session code to instantly access any machine or enable always-on remote access. This capability will appear on the application’s home screen after it has been set.
• RemotePC’s advanced functions include multi-monitor viewing, recording, printing, and remote rebooting to normal or safe mode.
• During your remote access sessions, you may easily send files, talk, or utilize the whiteboard. Virtually moving files across devices is simple with drag-and-drop capability.

Go to RemotePC.com to learn more.

Splashtop is the best option for solopreneurs looking for a low-cost option.

Splashtop

3.44 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• There are several low-cost options available.
• A mobile phone may be used to access equipment by technicians.
• Using a link, you may add computers.

What Isn’t There

• Access is limited to PCs and laptops.
• There are certain issues with accessing Mac devices.
• Only network devices have remote access, not those on private networks.

Pricing for Splashtops*

• Business Access Solo: $5 per month includes up to two PCs, remote printing, one display, and audio for a single person.
• Business Access Pro costs $8.25 per user, each month, and includes remote wake and reboot, as well as chat.
• Enterprise: For sophisticated features, such as on-premise and cloud solutions, a special quote is required.
• Managed Service Providers: Monthly fees start at $40.
• Splashtop SOS (IT, Support, and Help Desks): Prices range from $17 to $34 per month, depending on the number of users.

*Billed on a yearly basis.

Splashtop provides remote access software for a variety of scenarios. SOS packages provide remote access to customer computers, whilst Business Access subscriptions are good for accessing staff devices. Splashtop is one of the most cost-effective solutions for small enterprises, with monthly subscriptions beginning at $5 for one user if paid annually.

Small companies searching for a free plan might look at Zoho Assist as an option. Zoho Assist, like Splashtop, may access distant devices for free.

Features of the Splashtop

• Share your computer’s desktop: Provide a web link that anybody can access in a web browser without needing to install a plugin or download anything. It broadcasts your Windows desktop to anybody with a link in view-only mode.
• Remote reboot and wake: Reboot a remote PC in safe or regular mode using the Splashtop app or online interface. Furthermore, you may remotely wake PCs on the same network.
• Set up user access rights, set roles, and restrict device access using user management. You may also invite your team directly from the app.

Splashtop is a great place to start.

TeamViewer is the best tool for collaboration and integrations.

TeamViewer

3.32 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• There are 24 interfaces with CRMs and help desk software.
• Reports on technology performance that may be customized
• Alerts concerning device status that are sent out in advance

What Isn’t There

• There are no month-to-month options available; only yearly plans are available.
• Only as an add-on is mobile support available.
• pricier than other alternatives

Pricing for TeamViewer*

• Single User: $50.90 per month for one session and up to 200 managed devices for a single user.
• $102.90 per month for up to 15 people, one session, and 300 devices.
• $206.90 a month for up to 30 people, three sessions, and 500 devices for teams.

*Billed on a yearly basis. Mobile device support is available as an add-on.

Thanks to extensive features like device management and in-depth reporting, TeamViewer is a well-known remote access software platform. It also has enterprise-level functionality, such as Salesforce and ServiceNow connectors. Plans allow up to ten people to join a video conference and provide unattended access. It’s more expensive than other options, beginning at $50.90 per user, each month, with an annual commitment.

Other systems, such as Support for ConnectWise Control, provide lower-cost integrations, known as extensions.

Features of TeamViewer

• Enterprise licenses have connectors with 24 apps, including Azure, Freshmarketer, Atlassian, Zendesk, and Microsoft teams. Users may utilize TeamViewer APIs to incorporate functionality into their current systems.
• TeamViewer users may take a proactive approach to device control by using remote management. It notifies IT staff of disc health issues, Windows update progress, and RAM use.
• Advanced reports: Advanced reports provide a comprehensive picture of your technicians’ performance, aid with invoicing, and monitor inbound and outbound connections.

Go to TeamViewer’s website.

Support for ConnectWise Control: Best for Advanced Security

ConnectWise Control Support

3.21 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• Security choices depending on roles
• Feature set that is extensive
• For one user, it’s free.

What Isn’t There

• Setup that is more complicated
• Integrations are lacking.
• There are certain issues with accessing Mac devices.

Pricing for ConnectWise Control Support*

• One user, three unattended agents, and a mobile app for technicians are all free.
• One: $19 per month per user for a single connection, ten unattended access agents, remote meetings, and branding choices.
• Standard: $35 per month per user for three concurrent connections, unlimited access agents, wake-on-LAN, and mobile support.
• Access: Starts at $30 per month for 25 unattended access agents, unlimited concurrent sessions, and chat.

*The price is based on a yearly payment. You may also choose to be billed on a monthly basis.

IT teams may use ConnectWise Control Support to access mobile phones, tablets, and PCs. It includes contact center phone system technologies like voice-over-internet-protocol (VoIP), which allows technicians to talk to customers while working on a device. Unattended access is available in all plans, and Premium versions include a reporting dashboard. A ConnectWise Control Support package for up to three unattended agents is available for free.

We prefer Zoho Assist if you’re searching for a more user-friendly platform. Smaller teams may take use of both platforms’ free plans.

Features of ConnectWise Control

• Toolboxes: Personal and shared toolboxes may boost productivity. A toolbox is a folder that contains self-contained executables and scripts that may be accessed using a toolbox menu.
• Security: Administrators may define specific permissions down to functions, features, and machine groups using role-based user access. In addition, full audit logs and video session tracking aid compliance and supervision.
• With unattended device support, you may do maintenance chores, make command line changes, execute scripts, and transfer data without interruption.

Support for ConnectWise Control may be found here.

Chrome Remote Desktop gets an honorable mention.

Special Mention

What We Enjoy

• Remote access software that is completely free.
• Setup is simple and fast.
• Most devices are supported.

What Isn’t There

• Only Google Chrome is supported.
• Remotely waking up computers is not possible.
• Not recommended for bigger groups.

Pricing for Chrome Remote Desktop

For entrepreneurs and small teams, Google’s Chrome Remote Desktop offers a free remote access program. While this program received a poor rating based on our criteria, it is still worth mentioning due to its free remote access and simplicity of use. Its modest capabilities may also be sufficient for certain customers who just want a simple and fast remote access solution for business.

It allows employees to remotely access their workstation and get or offer help. Those who need remote access may do so by installing the browser extension and generating a code. You may then input the code on your screen and work on the device of your client or employee. For occasional tech support, the free software is a wonderful alternative.

Features of Chrome Remote Desktop

• Ease of use: Because many customers are already acquainted with the Google Chrome browser, establishing a remote assistance session is simple and doesn’t need the installation of any software.
• Security: Your clients will have piece of mind knowing that their device will not be accessed without their consent thanks to a one-time code.
• Share your screen with a client or coworker to guide them through a job, or take control of theirs to fix a problem.

Go to Chrome Remote Desktop to learn more.

Conclusion

Many small company use cases are supported by remote access software, ranging from simple troubleshooting to complex diagnostics. Although many corporate phone systems provide file sharing, remote access platforms may include features such as unattended remote access and multiplatform compatibility.

Zoho Assist stands out because to its affordable cost, feature-rich subscriptions, and a free option that never expires. Even the most basic editions have collaborative capabilities and multi-monitor capability. To explore how Zoho Assist works for individual usage, sign up for the free plan.

The “remote pc” is a software that allows users to remotely access a computer. This will allow you to connect to your PC from anywhere in the world, and it can also be used for remote support. The 5 best remote access software for 2021 are as follows: RemotePC, TeamViewer, LogMeIn, GoToMyPC, and VNC.

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