5 Best Softphone Apps for Small Businesses in 2022

The average small business owner spends more time on their phone than they do in person. When it comes to calls, many workers rely on Skype or Google Hangouts for communication, but these apps are not always the most cost-effective option. Here are five of our favorite softphone apps that offer higher quality and lower costs.

In 2022, the best free softphone for windows 10 is going to be a must-have. The best app will also have features such as voice quality and call quality.

You may make and receive business calls using a softphone app on your phone, tablet, or computer. The top softphone applications link with your other company tools, provide toll-free minutes and international calling, and offer a variety of plans and pricing choices so you get the most bang for your buck. Based on features like these, as well as pricing and general simplicity of use, we examined various choices and chose the five best softphone apps:

• Nextiva is the greatest softphone app overall, as well as the best for merging phone, project, and customer management features.
• Go to the Connect page. is a leading softphone application for businesses with a worldwide client base.
• Phone.com is the most cost-effective softphone software since it combines metered and unlimited subscriptions.
• Grasshopper is the best softphone software for small groups that want to share phone lines.
• Bria from Counterpath is the best softphone software for current corporate phone systems.

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*Some providers provide reductions if you pay in advance for a year or if you have a large number of users (volume), or both.

Nextiva: Best Softphone App Overall

Nextiva

4.39 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• All plan levels come with a 99.999 percent uptime guarantee.
• Integrations with prominent systems like Salesforce, HubSpot, and Zendesk are available.
• All memberships include toll-free minutes.
• Streamlined processes with unified communications on a single platform

What Isn’t There

• Doesn’t allow you to make limitless international calls
• For someone merely searching for calling software, it may contain an excessive number of functions.
• You must subscribe to the Enterprise tier for voicemail transcription.

Pricing for Nextiva

• Unlimited video and voice calling, unlimited fax, voicemail to email alerts, and toll-free lines are all included for $25.95 per user, each month.
• Professional: $30.95 a month per user for unlimited video conferencing for up to 250 people, unlimited conference calls for up to 40 people, call pop for up to 250 people, and professional setup.
• Unlimited audio and video conferencing, unlimited call recording, unlimited call pop, voicemail transcription, voice analytics, and single sign on for $40.95 per user, each month.
• Pipeline management, customer journey analytics, and automated surveys are all included in the Ultimate plan, which costs $65.95 a month per user.

*Pricing for Nextiva is based on two to 99 users with monthly payment. Pay once a year to save a lot of money.

Because of its choices for professionally recorded greetings, call flip, and multiple integrations, Nextiva is one of the top business phone systems. Nextiva also stands out for its excellent customer service—even on the most basic plan, phone, email, and chat help are accessible. Other providers, such as Go to the Connect page., only provide this level of service with higher plan levels.

Nextiva totally replaces your current phone system, unlike Grasshopper, which can merely relay calls to devices with an existing phone number. In addition, all plans come with at least 1,500 toll-free minutes. Go to the Connect page., on the other hand, offers toll-free minutes, but only up to 5,000 per plan tier, compared to 12,500 with Nextiva.

In our Nextiva review, we go through additional user reviews and features.

Features of Nextiva

In the Nextiva softphone app, you may see all of your talks. (Image courtesy of Nextiva)

• Integrations: By eliminating app switching and data synchronization, integrated phone systems simplify your group’s processes. You can link your customer relationship management (CRM) or project management systems with only a few clicks thanks to out-of-the-box connectors. Your development team can leverage APIs to bring voice, video, and instant messaging to your most-used devices. CRM, help desk, productivity, and enterprise resource planning are just a few of the sectors where Nextiva provides integration possibilities (ERP).
• Nextiva unifies numerous voice-over-internet-protocol (VoIP) communications channels, including one-to-one and group messaging, video, voice, limitless electronic faxing, and texting, on a single platform. When you combine this with two-sync for your CRM, you’ll be able to keep track of interactions across several channels with ease.
• Softphone applications: Nextiva apps let your employees to attend video meetings, communicate with coworkers, and answer incoming calls using their preferred (and most convenient) devices. The Nextiva softphone app is often praised for its simplicity of use.

Go to Nextiva to learn more.

The Best Softphone App for Unlimited International Calling is Go to the Connect page..

Go to the Connect page.

4.34 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• Calling to over 50 countries is unrestricted.
• All account users have access to toll-free minutes.
• The top tier is cost-effective and includes comprehensive analytics and call monitoring.

What Isn’t There

• The basic package only allows for 20 users and four-person video conferencing.
• Only as an add-on are toll-free and vanity numbers available.
• Virtual numbers with international direct inward dialing (DID) are not available.

Go to the Connect page. Pricing*

• Basic: $24 per user, per month for up to 20 users, includes one DID number, unlimited domestic calling, an auto-attendant, and 40-minute video conferencing with up to four people, as well as extra data.
• Standard: $29 a month per user includes unlimited calling to 52 countries, 1,000 toll-free minutes per account, internet faxing, call recording, and unmetered video conferencing with up to 150 people.
• Premium: $39 a month per user for 5,000 shared toll-free minutes, contact center functionality, and extensive analytics.

*Go to the Connect page. pricing is based on two to 10 users with monthly billing. Prepay annually to save up to 12%.

Per-minute international calling rates add up quickly if your customers live outside of the U.S. However, Go to the Connect page. solves this problem by providing unlimited international calling to 52 countries on two out of three plans. Plus, you don’t need to put down a deposit as Grasshopper and Phone.com require.

Go to the Connect page. subscriptions include advanced features that other softphone apps charge more for. Go to the Connect page. Premium costs $39 per user, per month for two to 10 people with monthly billing. It has live metrics, call whisper and barge, and short message service (SMS) queues. A comparable plan from Nextiva is $40.95.

Go to the Connect page. Features

Increase visibility into your call center operations (Source: Go to the Connect page.)

• International calling: Unmetered international calling means you don’t have to worry about unpredictable per-minute charges on your bill. Softphone apps with unlimited international calling are rare. 8×8 and Go to the Connect page. are the only providers with this service. But, only Go to the Connect page. supports unmetered calls to the U.S. Virgin Islands, Croatia, Estonia, and French Guiana.
• Contact center tools: Go to the Connect page. Premium delivers insights about your call center while empowering supervisors to make decisions based on real-time data. Customizable dashboards keep important metrics on the screen, and managers can listen to calls, coach agents, and join a call.
• Video meetings: Although Go to the Connect page. supports fewer participants than 8×8’s 500, it has a higher capacity than Nextiva or Phone.com. Cloud recordings are stored for one year, and mobile users can join a meeting and share their screen.

Visit Go to the Connect page.

Phone.com: Best Softphone App for Metered & Unlimited Calling Plans

Phone.com

4.33 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• Annual and volume-based discounts are available.
• Allows you to mix and match plans while also allowing you to add shared phone lines.
• An auto-attendant is included in all subscriptions.

What Isn’t There

• CRM connections are only available in the Pro plan.
• Doesn’t allow you to make limitless international calls
• A monthly cost is charged for the softphone app for desk phones.

Pricing at Phone.com*

• Basic: $12.99 a month per user for one phone number, 300 minutes, 1,000 pooled text segments, auto-attendant, and unlimited video meetings with up to ten people.
• Plus: $19.99 a month per user for 1 phone line, unlimited voice and text, video recording and whiteboarding, 25-person meetings, and voicemail transcription.
• Pro: $29.99 a month per user for livestreaming to YouTube, call recording and analytics, CRM connections, and 100-person video conferencing.

*Phone.com pricing is based on a monthly paying model with one to four users. With a yearly prepayment, you may save 20%.

All Phone.com packages include an automated attendant, video conferencing, and inbound faxing. It’s one of our picks for the best small business VoIP services, as are Go to the Connect page. and Nextiva, but only Phone.com offers metered plans. Plus, you can mix and match calling packages to meet different needs. As such, Phone.com provides the most affordable subscriptions on our list.

Sales, marketing, and customer service teams who need to interact through video, phone, or text without time constraints might benefit from unlimited packages. The budget-friendly metered plan is a fantastic match for part-time workers, contractors, and remote employees who may make an occasional call or use alternative software.

Phone.com also doesn’t restrict the number of users on base plans, meaning you could add 25 metered users for $179.75 per month with annual billing. In contrast, some providers, like Go to the Connect page., cap their lowest-priced subscriptions to 20 users.

Features of Phone.com

To transform your personal mobile into a business phone, download the Phone.com softphone software. (Photo courtesy of Phone.com)

• Scalability for small teams: Make the most of your phone system by choosing plans depending on employee use.
• International calling: Phone.com charges U.S. local rates to landline numbers in Canada, France, Germany, Israel, Italy, Puerto Rico, and the United Kingdom. In comparison, Go to the Connect page. offers it in 52 countries. However, you’ll pay more than $29 for service with Go to the Connect page. versus $12.99 to $19.99 with Phone.com.
• With Phone.com’s iOS and Android applications, you can turn any smartphone into a business phone. Users may monitor and reply to business calls, messages, and voicemails without having to carry a second phone.

Phone.com is a great place to start.

The Best Softphone App for Sharing Phone Lines is Grasshopper.

Grasshopper

4.30 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• You may increase users without increasing your expenses using flat-rate pricing.
• Setting up Grasshopper is a snap because to the simple call forwarding options.
• Customers love the softphone applications from Grasshopper.

What Isn’t There

• Alaska and Hawaii are not included in the unlimited calling plan.
• It doesn’t have video conferencing features.
• Can’t connect to your CRM or support desk software

*Pricing for Grasshoppers

• Solo: $29 per month for one phone number and three extensions for solopreneurs.
• Partner: $49 per month for small teams of one to three people who need three phone lines and six extensions.
• Small Company: $89 per month for 5 sharable phone lines and unlimited extensions for a small business.

*Pricing for Grasshopper is based on monthly payments. To save more than 10%, choose yearly billing.

Because it’s affordable and provides toll-free, vanity, and local phone numbers, Grasshopper is the greatest virtual phone number supplier. It’s the only softphone app on our list without a per-user price. The Partner and Small Business subscriptions, on the other hand, combine several lines and extensions into a single flat charge.

Due to their sophisticated feature sets, some apps, such as Nextiva, are more difficult to set up than Grasshopper. With basic VoIP calling, messaging, and inbound fax capabilities, Grasshopper keeps things simple. You may also reach out to U.S.-based customer service teams on your chosen channel 24 hours a day, seven days a week, which is a feature that other providers don’t provide.

Grasshopper Characteristics

Grasshopper’s softphone app allows you to see which line or extension your consumers phoned. (Grasshopper, Grasshopper, Grasshopper, Grasshopper,

• While other softphone applications provide infinite extensions, you’ll still have to pay a per-user price with this one. The price approach for Grasshopper is unique: with the Small Business plan, you may offer each employee their own extension and assign one phone number to your small sales team. Allow your sales staff to have extensions on other lines or use your other four phone numbers to send calls to various departments.
• Customer service: Because your tiny staff may be lacking in technical assistance, your softphone app’s customer service is critical. Grasshopper allows your team to seek help through their chosen method. Customer support is provided through the contact center in the United States via phone, live chat, email, Twitter, and Facebook.
• Softphone applications for desktop and mobile: With Grasshopper’s softphone apps, you can turn your personal device into a work tool. It displays which line or extension your customers call, gives voicemail transcriptions, and allows you to change your user preferences. Faxes and portable document formats may also be signed and sent (PDFs).

Pay a visit to Grasshopper.

Bria by Counterpath is the best softphone app for existing VoIP phone systems.

Bria’s obverse path

3.36 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• Calls from numerous phone networks are combined into a single, user-friendly softphone app.
• Open APIs are available for bespoke integrations.
• Paid programs come with a free trial period of 21 days.

What Isn’t There

• Standalone VoIP services are not included in the softphone applications.
• Unlike Grasshopper and Nextiva, it does not transcribe voicemails.
• Self-service and customer assistance options are limited compared to comparable softphone applications.

Bria’s obverse path Pricing*

• Bria Solo Free: Includes standard audio and push notifications and is free for personal use on one smartphone with one session initiation protocol (SIP) system.
• Bria Solo costs $2.95 a month per user for three devices, five SIPs, HD voice and video, call recording, contact integrations, click-to-dial, and call history.
• Bria Teams costs $4.95 per user each month and includes everything in Bria Solo plus presence status, team video, permanent chat rooms, file transfer, and call statistics.
• Bria Enterprise: For a quote on four devices, Salesforce connectivity, SMS text support, and debugging tools, contact Bria Enterprise.

*Bria’s obverse path pricing is based on annual billing.

Bria’s obverse path is the only softphone app that works with an existing phone system, making it the best fit for organizations with multiple locations and phone services. Instead of downloading up to five different apps on your devices, Bria’s obverse path consolidates all communications into a single application. It supports most major VoIP systems and popular features, such as call recording, video conferencing, and team messaging.

Like Nextiva, you can use Bria’s obverse path APIs to set up custom integrations with your technical support, help desk, or project management tools. In addition, the persistent chat rooms promote spontaneous interactions among remote employees, and users can seamlessly move from a chat to a video call.

Bria’s obverse path Features

Quickly transfer calls by entering the name or number into your softphone app (Source: Bria’s obverse path)

• Call management: Use the Bria’s obverse path softphone apps to transfer calls, place callers on hold, or record conversations. Integrated contact lists and presence data show you who’s available to take the call.
• Multi-account Functionality: Respond to customers from multiple business locations without confusing them with unknown phone numbers. Simply toggle between business phone systems right from the Bria’s obverse path app.
• Employees may drag and drop files and share screens using the team chat and collaboration tools. Users may transfer devices without having to resume their chats and begin a video or voice call with a single click.

Visit Bria’s obverse path

How Did We Pick the Best Softphone Apps?

The top softphone applications convert your smartphone or PC into a communication and collaboration tool for business. Softphone applications, on the other hand, vary greatly in terms of pricing, functionality, and general usefulness. The finest softphone applications were evaluated based on cost and feature sets, as well as noteworthy features, popularity, and simplicity of use.

Learn How Did We Pick the Best Softphone Apps? for small businesses by clicking on the tabs below:

15% of the overall score

Softphone applications are suitable for a variety of budgets and may provide bulk or yearly savings. We looked at the cost of subscription plans and gave applications with free plans a better rating than those without.

25% of the overall score

Call management is included in all of the softphone applications on our list. However, providers that include short message service (SMS) messaging, visual voicemail, video conferencing, and voicemail transcription get bonus points. We also double-checked the phone numbers, including toll-free numbers.

40% of the overall score

We only included softphone apps with iOS and Android apps in our list. However, we gave better marks to firms that provided call records and automated attendants. We also evaluated them based on the cost of international phone calls and faxes.

20% of the overall score

Our expert grade was based on personal experience and user feedback, with special emphasis paid to noteworthy features and simplicity of use. Finally, we rated the softphone applications based on their overall value for money and popularity.

*Percentages based on total score

Conclusion

Softphone apps enable your team to work from anywhere using smartphones, tablets, laptops, or computers. The services come at different price points, and some, like Nextiva, can replace your current phone system, whereas others, like Bria’s obverse path, work with your existing VoIP phone service.

Nextiva has a 4.39 out of 5 rating, making it the top softphone app overall. Even at the most basic level, it interfaces with many third-party systems and supports toll-free lines. The smartphone and desktop applications are well-received by users, and they bring discussions from several platforms and devices together on one platform and device. Sign up for a seven-day free trial to give it a go.

Go to Nextiva to learn more.

The “softphone software for windows 10” is a tool that allows users to make and receive phone calls over the internet. The “5 Best Softphone Apps for Small Businesses in 2022” list includes apps like Skype, Google Hangouts, and Zoom.

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