5 Best VoIP Softphone Providers for 2022

With the advent of digital technology, VoIP has evolved from its humble beginnings in telephony. Nowadays, it is possible to make calls through a multitude of devices and protocols that are compatible with almost any device or service out there. Today we will be taking a look at 5 best providers for 2022

The “best softphone service” is a term used to describe the best VoIP providers. The 5 best VoIP providers are Vonage, OBi, MagicJack, Google Voice and Skype.

Softphone applications that use the Voice-over-Internet-Protocol (VoIP) protocol to transmit and receive calls over the internet are available for both mobile and desktop devices. Visual voicemail, various communication channels, third-party integrations, auto-attendants, and call routing are all included in the finest VoIP softphone providers. To assist you in finding the best solution for your organization, we examined the top solutions based on user input, feature sets, and use cases.

The five top VoIP softphones providers for business customers, according to our study, are:

• Nextiva: Overall, the finest VoIP softphones for businesses and those looking for collaboration and conferencing tools for their remote workforces are Nextiva.
• Grasshopper is the best solution for small businesses with five or less phone lines.
• 3CX: The best VoIP softphone supplier for teams who use a variety of customer service channels, such as Facebook.
• Google Voice is a service provided by Google. is the best option for free VoIP softphone services or integration with Google Workspace.
• Bria by CounterPath is the best softphone for companies looking for an app to supplement their current VoIP system.

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*Pricing for Nextiva is based on monthly payment for one to four users. There are volume savings when you add more users, and a one-, two-, or three-year yearly prepayment may save you a lot of money.

Nextiva is the best VoIP softphone provider overall.

Nextiva

Overall Score: 4.7 OUT OF 5 iOur score is based on our experts’ weighted analysis of hundreds of comparable items and services.

What We Enjoy

• With up to 250 people, robust video conferencing features are available.
• Team conversation and file sharing are included.
• The ability to effortlessly swap devices in the middle of a call

What Isn’t There

• Texting is not available on the basic plan.
• For small enterprises, per-user pricing becomes too costly.
• For small organizations and solopreneurs, there isn’t a free starting edition.

Pricing for Nextiva

• $30.95 / month per user includes unlimited calling inside the United States and Canada, unlimited one-to-one video calls, a free local and 800 number, 1,500 toll-free minutes, and unlimited online faxing.
• Professional: $35.95 a month per user for unlimited audio conferences with up to 40 people, unmetered video meetings with up to 250 people, 3,000 toll-free minutes, 250 call pops, one professionally recorded greeting, and unlimited texting.
• Enterprise: $45.95 per user, per month, including unlimited audio calls with unlimited participants, 12,500 toll-free minutes, unlimited call pops, call and video recording, voice analytics, three professional greetings, and CRM connections.
• NextOS survey features, including short links, survey statistics, branding, and custom landing pages, are $75.95 per user, each month.
• 7-day free trial

*Prices are based on a monthly payment for one to four people. For bulk and yearly billing, Nextiva offers further savings.

The characteristics of Nextiva set it apart from other VoIP softphone providers. It’s the perfect choice if you want a single platform with unified channels for communication and team collaboration, including video. 3CX, a rival to Nextiva, for example, includes consumer communication features but no private or group team messaging. Similarly, 3CX costs $75 per support request, but all Nextiva services include 24/7 phone, email, and chat assistance.

Nextiva is also the greatest choice for professionally produced greetings, since the Professional, Enterprise, and Ultimate packages include one to three recordings. In addition, Nextiva is the only system that includes toll-free minutes with all plans. On our professional Nextiva review, you can learn about further features and customer reviews.

Discover why Nextiva is the best. Not only did it make our list, but it also placed second on our top business phone systems list. Although Nextiva is our top pick, if your team is smaller and doesn’t need built-in communication capabilities, you should choose Grasshopper. Compared to $109.75 per month for five lines ($16 per user) with Nextiva, you’ll spend just $80 per month for five lines ($16 per user).

Features of Nextiva

In the Nextiva CoSpace app, you may schedule a meeting. (Image courtesy of Nextiva)

• Team collaboration: Meet with your team and an infinite number of guest users online using the Nextiva CoSpace app. Task management features and a shared team calendar make it easy to keep track of tasks, and the persistent chat function allows coworkers to join in throughout the day.
• Bespoke recordings for your auto-attendant menu and voicemail: Nextiva makes and uploads custom recordings for your auto-attendant menu and voicemail. One greeting is included in the Professional plan, while three are included in the Enterprise and Ultimate plans. Choose from six male and female voice-over artists who can speak in Latin American Spanish, American English, or British English.
• Video conferencing: All Nextiva plans (excluding the basic plan) provide unlimited one-on-one video meetings, and all versions (except the base plan) enable video conferencing with up to 250 people. HD audio and video provide excellent communication, while screen sharing allows your team to interact in real time.

Go to Nextiva to learn more.

Grasshopper: For small teams with five or fewer lines, this is the best option.

Grasshopper

4.47 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• Toll-free, vanity, and local phone numbers are all available.
• Customer service is available 24 hours a day, 7 days a week by phone, email, Twitter, Facebook, and live chat.
• All plans include all of the available features.

What Isn’t There

• There are no video conferencing or collaboration capabilities available.
• Conversations are not recorded or transcribed.
• Professionally recorded greetings are available as an extra.

*Pricing for Grasshoppers

• Solo: $29 per month for a single toll-free or local phone line with three extensions.
• Partner: $49 per month for three local or toll-free phone lines, as well as six extensions
• Small Business: $89 a month gets you five local or toll-free phone lines, as well as limitless extensions.
• 7-day free trial

*Prices are based on a month-to-month billing cycle. To save more than 10%, choose yearly prepayment.

The user-friendly mobile interface and 24/7 U.S.-based assistance make Grasshopper an excellent choice for small teams. Its basic UI and limited feature set lessen the learning curve, and its flat-rate pricing approach may save you a lot of money.

For example, Grasshopper’s most expensive package is $89 per month, with no per-user fees. Your team can share up to five lines with unlimited extensions, significantly lowering the per-user cost. As long as you don’t require additional phone numbers, extensions may be sent to various phone lines, allowing you to hire workers without incurring an extra per-user price.

Although Grasshopper does not provide toll-free minutes like Nextiva, you may pick between a local, vanity, or 800-number, whereas comparable virtual phone number services like Google Voice is a service provided by Google. only offer local numbers.

It also lacks remote collaboration options such as video conferencing and persistent chat, making Nextiva a considerably superior choice for distant cooperation. In this Grasshopper review, learn about the finest business use cases for the software and what users have to say about it.

Grasshopper Characteristics

Your voicemails are transcribed and sent to you via email by Grasshopper. (Grasshopper, Grasshopper, Grasshopper, Grasshopper,

• Instant response: If you miss a call, instantly send a text message to let your consumers know you care. Simply make a template and add your company’s logo or a link to your website. Encourage your caller to send you a message with further information, or just tell them you’ll contact them back as soon as possible.
• Mobile apps: Grasshopper is at the top of our list of the best virtual phone number providers for professionals who want a second business number so they may use their mobile phone as a business phone. It separates text and audio conversations, operates via cellular or Wi-Fi, and may route calls to other team members until someone picks up the phone.
• Voicemail transcription: Unlike Nextiva, all Grasshopper subscriptions include voicemail transcription. By reading your voicemails or monitoring them through email on your mobile app, you may save time.

Pay a visit to Grasshopper.

3CX: The Best VoIP Softphones for Companies With Several Customer Support Channels

3CX

Overall Score: 4.01 OUT OF 5 iOur score is based on our experts’ weighted analysis of hundreds of comparable items and services.

What We Enjoy

• Annual prices are the lowest in the industry, and renewals are limitless.
• Allows you to have live chat on your website.
• Advanced call management technologies, such as skills-based routing, are available.

What Isn’t There

• The basic package does not include texting.
• Each customer service ticket costs $75.
• Its VoIP softphone applications are less user-friendly than those of rivals.

Pricing for 3CX

• Standard: No licensing price for up to 12 users and $8.33 per month ($100 per year) for four simultaneous conversations, hosting for up to 25 video conference participants, unlimited extensions, auto-attendant, live chat, Facebook messaging, screen sharing, voicemail, and whiteboard.
• Pro: $245 per year ($20.41 per month) for 100 video meeting participants, CRM software connectors, call queues, chat, SMS, call recording, call reporting, voicemail transcription, and video dial-in numbers.
• Enterprise: $23.33 per month ($280 per year) for 250 video conference attendees, skills-based routing, Microsoft Teams integration, and built-in failover
• Trial period: Sign up for a free first year.

*The fees shown above are for four simultaneous calls, and clients must pay in full each year. Increase the number of concurrent calls to qualify for volume-based savings, or pay in advance for three or five years of service to save an additional 5% to 10%.

Other VoIP softphone providers utilize a different pricing plan than 3CX. Any membership is free for the first year, and pricing is dependent on the number of concurrent calls staff make rather than per-user rates. All plans allow you to add an unlimited number of extensions, but Grasshopper (which does not charge per person) only allows you to add an unlimited number of extensions on the top plan tier.

Furthermore, 3CX is the only supplier that offers native live chat on your messages, as well as the ability to see and answer to Facebook messages without having to leave your softphone app. 3CX is an economical solution for major organizations with on-site technical support staff to consolidate customer support discussions across several channels.

Open application programming interfaces (APIs) and integrations are not available in 3CX. Compare this to Nextiva, which has native connections to a variety of customer relationship management systems (CRMs), or Bria’s obverse path, which has developer support and public APIs.

3CX Advantages

Allow each call center agent to monitor calls by giving them user rights. (Photo courtesy of 3CX)

• Meet consumers using their chosen channel, such as live chat on your website, Facebook messaging, phone conversations, video meetings, and text messaging through short message service (SMS). For live chat features, other VoIP softphones for companies need third-party integrations.
• Call center tools: Enhance agent effectiveness by whispering instructions to agents in real time and improve customer experiences by monitoring and recording conversations. Advanced call routing also assists in directing messages to the best agents depending on abilities or schedules.
• Public branch exchange (PBX): All subscriptions include basic services including intercom and paging, voicemail, and call parking. To understand more about 3CX’s PBX capabilities, see our 3CX review.

Visit 3CX

Google Voice is a service provided by Google.: Best Free VoIP Softphone Provider for Solopreneurs & Startups

Google Voice is a service provided by Google.

3.88 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• Calls may be scheduled and started directly from Gmail.
• Easy-to-use UI with a low-to-no learning curve
• Keeps professional and personal voicemails separate.

What Isn’t There

• There are no professional greeting choices available for free or for a fee.
• There aren’t any connectors with CRMs or help desk applications.
• There are no toll-free numbers available.

Google Voice is a service provided by Google. Pricing*

• Personal accounts are free to use in the United States and Canada, and include call recording, call screening, voicemail, and call blocking.
• Starter: $10 a month per user for up to 10 users, including do-not-disturb (DND), voicemail transcripts, user and activity reports, and a service level agreement (SLA)
• Standard: $20 per month for unlimited users, including eDiscovery for calls, text messages, and voicemail, ring groups, desk phone compatibility, and auto-attendants.
• Premium: $30 per month per user for unlimited local and worldwide locations, BigQuery integrations, and international phone lines in 13 countries.

*Paid Google Voice is a service provided by Google. plans are an add-on subscription for Google Workspace users. Google Workspace subscriptions start at $6 per user, per month.

If you want a free business phone number for taking calls on your cell phone or desktop, Google Voice is a service provided by Google. is the only VoIP softphone provider offering a free version. Although it costs nothing to use, you still get features like call recording, unlimited calling and texting, and visual voicemail. As your team grows, the paid subscriptions give you access to more features at a very affordable price.

Paid plans require a Google Workspace subscription, starting at $6 per user, per month. This combination works well for remote collaboration and VoIP calling. Google Voice is a service provided by Google. provides 24/7 technical support, and can end up costing far less than similarly supported alternatives like Nextiva. You can explore the plans and features on our Google Voice is a service provided by Google. review page.

Google Voice is a service provided by Google. Features

Set up an auto-attendant for each employee. (Source: Google Voice is a service provided by Google.)

• Call screening and blocking: You can enable call screening and blocking on any Google Voice is a service provided by Google. plan. It announces the caller before you pick up the line, either by matching an incoming caller to your contact list or Google asking your caller to state their name. The caller hears a “number not in service” message if you block a number.
• Voicemail: Record a custom greeting and view voicemail transcripts right from your cell phone, or forward them to your email. You can also elect to send messages from your personal line to your Google Voice is a service provided by Google. mail box. Paid versions offer transcription in seven languages, including English, Spanish, and German.
• Calendar integrations: Google Voice is a service provided by Google. connects to your Google Calendar, so setting the do-not-disturb (DND) feature and avoiding unwanted calls during off-hours or while on vacation is simple.

Go to Google Voice to learn more. is a service provided by Google.

Bria by CounterPath: The Best App for Adding to Existing VoIP Services

Bria’s obverse path

3.45 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• For bespoke solutions, open developer APIs are available.
• Supports remote cooperation through team chat.
• Many major VoIP business phone system suppliers are supported.

What Isn’t There

• Documentation for self-service assistance is limited.
• Existing VoIP service is required.
• There will be no transcription of voicemail messages.

Bria’s obverse path Pricing*

• Bria Solo is free for personal usage on one device with one session initiation protocol (SIP), standard audio, admin access via a portal, and push alerts.
• Bria Solo costs $2.95 per user per month and includes 5 SIPS, 3 devices, HD audio and video, click-to-dial, call recording, contact integrations, and call history.
• Bria Teams costs $4.95 per user per month and includes everything in Bria Solo plus team voice and video, presence status, file transfer, permanent chat rooms, and call statistics.
• Bria Enterprise: For a quote on four devices, SMS support, Salesforce connectivity, and debugging tools, contact Bria Enterprise.
• 21-day free trial

*All paid plans must be paid in advance each year.

Bria’s obverse path differs from other softphone providers because it works as an add-on to your current VoIP business phone service. It’s a good choice if you can’t switch VoIP systems but want more mobile app features.

People also use Bria’s obverse path to handle communications through multiple phone services. For instance, company branches may use different business phone systems yet want a technical support team to handle incoming calls from all support lines. In this case, instead of navigating separate apps for each service, you can simply toggle between them in your Bria app.

Like Grasshopper, Bria’s obverse path rates highly among the best softphone apps, thanks to their user-friendly mobile applications. If you don’t have a VoIP phone system and want features similar to Bria’s obverse path, including team chat and video conferencing, consider Nextiva. Its mobile app is also highly rated and supports remote collaboration.

Bria’s obverse path Features

Chat with an audio participant privately by choosing the Separate Calls icon. (Source: Bria’s obverse path)

• Chat, video, and screen share software: Bria’s obverse path provides HD audio and video, one-to-one or group chat rooms, and video conferencing for up to 200 people. Start a screen-sharing session by sending attendees a link or switch to screen sharing during a call or chat.
• Call recording: Paid versions of Bria’s obverse path let you record conversations from any connected VoIP services (up to five providers). You can download the Bria app on up to three devices, so you’re always ready to record a call, and call recording works even if your existing service doesn’t support it.
• Business contacts: You can unify contact data from several address books and VoIP accounts. In addition, Bria’s obverse path lets you add images and ringtones to contacts to make it easier to screen calls.

Visit Bria’s obverse path

How Did We Pick the Top VoIP Softphone Providers for Small Businesses?

Comparing the finest softphones for companies might be difficult since many of them have similar qualities but differ significantly in terms of price and features. To evaluate feature sets and usability, we employed objective grading criteria, our own personal experiences, and customer feedback. Following that, we looked at the various applications for each of the top VoIP softphone providers.

With a score of 4.7 out of 5, Nextiva is the finest softphone for business users. Voice and video conversations, team messaging, and file sharing are all supported by the unified communications platform. Nextiva allows distributed teams to collaborate remotely while providing outstanding customer service via call routing and professional welcomes. Sign up for a seven-day free trial now and get started without risk.

Go to Nextiva to learn more.

Click on the headings below to learn more about how we choose the finest softphones for business:

20% of the overall score

The cost per user might vary significantly, particularly when yearly and volume discounts are taken into account. We sorted subscription plans by price, while softphone providers providing a free plan were placed higher.

30% of the overall score

Call management features, voicemail transcription, visual voicemail, and toll-free numbers are all included in the finest softphones for corporate usage. We also looked at communication channels including short messaging service (SMS) and video conferencing while evaluating suppliers.

25% of the overall score

Advanced features are available on various plan levels with certain VoIP softphone providers, while they are included with all subscriptions with others. Only softphone services with mobile and desktop applications, call reports, and auto-attendants were covered. Platforms offering international calling and faxing received better marks.

25% of the overall score

We calculated our expert score based on firsthand experience with the systems and mobile applications, as well as user feedback. Each software provider was given a score based on its unique features, popularity, and general usability.

*Percentages based on total score

Conclusion

Your team can communicate with coworkers and clients utilizing mobile applications on their smartphones and desktop computers with the finest VoIP softphone solutions. Advanced capabilities such as audio or video transcription save time on after-call work, while call management tools effectively route calls to agents (ACW).

Nextiva can help you equip your team with collaboration and communication tools. With yearly and volume savings, faxing, and extensive call management capabilities, this VoIP softphone company hits all the criteria. Sign up for a seven-day free trial to connect your team and improve your company operations.

Go to Nextiva to learn more.

The “list of voip providers” is a list of the best VoIP softphone providers for 2022. The list includes Skype, Google Hangouts, and many more.

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