6 Best Auto Dialer Software for Small Business

There is no denying that small business owners are always on the go and do not have time to sit down at their desk all day long. With this in mind, many entrepreneurs choose auto dialers over traditional phone systems because they can work from any location. Additionally, these software applications provide a number of features such as call recording capabilities and help with customer service issues while also saving you money with lower operating costs than other options available

The “free auto dialer software” is a tool that allows users to make phone calls for free. The tool can be used by small businesses and other organizations.

Auto dialer software automatically calls a list of phone numbers and is often used in cold calling sales. To find the best auto dialer overall, we looked at a variety of auto dialer software and reduced it down to the top six based on pricing, features like call statistics and call routing, and customer service.

Top 6 Auto Dialer Software for Small Businesses

ChaseData is the best overall auto dialer for small businesses.

ChaseData is a major auto dialer software platform that includes auto dialing in its contact center solution. With features like inbound call capabilities and CRM connection, it’s considered as one of the top cloud-based auto dialer options on the market. ChaseData is an excellent option for organizations that require inbound call center services with outbound auto dialing at a price that’s comparable to other auto dialers on the market, starting at $89 per user, per month.

Pricing for ChaseData

ChaseData’s Edition for Small Businesses costs $89 per user each month and comes with one voice channel per agent. The Edition for Professionals costs $139 a month per user, and each agent gets four voice channels. The Edition for Business costs $169 per month per user, and each agent has six voice channels.

Pricing for ChaseData Tiered Features

Edition for Small Businesses

One voice channel per agent, preview and progressive dialing, inbound calling and call routing, auto attendant, remote agent functionality, and a reporting package are all included in ChaseData’s Small Business package. This tier misses the Edition for Professionals’s predictive dialing, trainee mode, and Zapier connectivity, as well as the Edition for Business’s SOAP-based Salesforce API [application programming interface].

Velocify Dial-lead IQ’s generation and management capabilities, as well as Voicent’s email campaign management tools, are not available. This tier, however, is the least costly ChaseData option at $89 per user, per month, and is less expensive than Velocify Dial-or IQ’s Voicent’s plans, making it a viable alternative for small teams and startups with modest call traffic.

Edition for Professionals

ChaseData’s Edition for Professionals adds predictive dialing and a trainee mode for onboarding new agents and Zapier integrations for more than 500 apps. This tier lacks the SOAP-based Salesforce API included in the Edition for Business, making Velocify Dial-IQ a better choice if that’s an issue for auto dialer software.

You won’t discover integrations like CallHub’s fundraising CRM integration or Five9’s complete auto dialer and contact center solution here. However, at $139 per user, per month, this tier is competitive with Velocify Dial-IQ and Voicent subscriptions. It’s ideal for medium-sized organizations and contact centers that handle a significant number of outbound calls.

Edition for Business

ChaseData’s Edition for Business adds a SOAP-based Salesforce API for the integration government, financial, healthcare, and other high-profile sectors need. Six voice channels per agent keep customers connected quickly and efficiently. This tier is an excellent choice for medium to large companies with complex calling needs.

This tier is more expensive than Voicent or Velocify Dial-IQ at $169 per user, per month, but it’s still an excellent deal for the features. ChaseData’s customer service is excellent at every level, with a large online knowledge base, a ticketing system for support specialists, email and fax help, and phone support.

What ChaseData Isn’t Giving You

Predictive dialing is only accessible in the higher-priced tiers, unlike Five9 and Voicent. Every plan level of PhoneBurner has CRM connectivity, and Velocify Dial-IQ includes a built-in lead management tool. If you can’t live without such features, ChaseData may not be the ideal choice for you.

Users’ Opinions on ChaseData

Customers have mostly favorable things to say about ChaseData in internet reviews. They say the auto dialer service provides excellent value for money and that the technology is simple to use. However, some ChaseData clients have reported that the agents’ displays sometimes freeze.

Five9 is the best auto dialer software that doesn’t need any additional equipment.

Five9 is a cloud-based contact center system that does not need the purchase of costly hardware. Agents may join in from anywhere using just a high-speed internet connection, a computer, and a headset since the technology is cloud-based. Five9 isn’t the cheapest option on the market, with monthly rates beginning at roughly $185 per person, but it’s ideal for firms looking to avoid complicated auto dialer settings or solutions that need employees to be in a single place.

Pricing for Five9

Pricing for Five9 is determined by consultation and is dependent on consumption, features, number of seats, and month-to-month vs. yearly plan. While Five9 does not promote its price, our investigation reveals that their monthly plans start at $185 per person. Businesses should seek a price directly from Five9 since this is merely an estimate.

Five9 Highlights

Businesses who don’t want to spend time or money on pricey software downloads or equipment would appreciate Five9’s feature set. Agents can put in a headset, switch on a monitor, log on to the system, and go to work, but it lacks Velocify Dial-lead IQ’s management capabilities and PhoneBurner’s business app integration.

Automated Calls

Five9’s outbound call center technology includes power, progressive, and preview auto dialers. Unlike ChaseData, which charges extra for predictive dialing, it also provides predictive dialing, which learns past call patterns and changes outgoing calls automatically. PhoneBurner’s service does not include predictive, progressive, or preview dialers.

Package for an Inbound Call Center

Five9’s Package for an Inbound Call Center includes speech recognition, automatic call distribution, interactive voice response tools, and on-screen caller information. Like ChaseData, these features are included in the software package. An inbound center call package with similar features is available at Voicent for an additional $15 per month.

Coaching & Management Tools

Each agent has a desktop interface with visual signals to direct their actions, such as chatting with consumers, emailing customers, and other omnichannel operations. The user-friendly interface cuts down on training time and expenses associated with agent onboarding. ChaseData provides comparable built-in functionality, however CallHub’s LiveChat needs a Zapier connection.

Integrations of Systems

Five9 connects with CRM packages from Salesforce, Microsoft, Zendesk, Oracle, Microsoft, and NetSuite, as well as a toolkit for developing solutions for other web-based CRMs. Limited CRM connection is also available from ChaseData, but only on the Professional and Enterprise tiers.

Customer Service

Five9 provides a large online knowledge base as well as online and phone help 24 hours a day, seven days a week. For an extra fee, you may have direct access to the senior support staff as well as a dedicated technical account manager.

What Five9 Isn’t Including

This auto dialer service has a lot to offer, but it comes at a high cost. Five9 also lacks rivals Velocify Dial-IQ, ChaseData, and PhoneBurner’s robust lead generating tools and CRM connectivity.

What Users Are Saying About Five9

The majority of internet customer reviews for Five9 are good, and consumers seem to be satisfied with the firm. Clients believe the service works well with Salesforce and that the UI is simple to use. On the negative, some users claim that the dialer locks up on outgoing calls from time to time.

Velocify Dial-IQ is the best auto dialer software for lead management.

Velocify Dial-IQ is an auto dialer with built-in lead management software meant to increase sales team efficiency, with monthly rates starting at roughly $100 per person. The outbound sales dialer connects to existing phone systems and can handle thousands of calls at once. This sales dialer improves the efficiency of sales teams, making it the ideal solution for lead handling.

Pricing for Velocify Dial-IQ

Pricing for Velocify Dial-IQ is only accessible after a consultation. According to our study, Dial-IQ costs about $100 per month per user, plus 1.5 cents each minute. Velocify Dial-cost IQ’s is comparable to the market average per user. Voicent’s per-minute calling charges are higher, whereas CallHub’s are nearly the same.

Features of Velocify Dial-IQ

Velocify Dial-IQ is designed specifically for sales teams. Velocify Dial-IQ is designed to deliver the features sales teams need most from an auto dialing software solution, such as tailored call routing, call prioritization, and live coaching. Auto dialer products like Five9 or ChaseData may work in a wide range of offices and industries, but Velocify Dial-IQ is designed to deliver the features sales teams need most from an auto dialing software solution, such as tailored call routing, call prioritization, and live coaching.

Automated Calls

Automated Calls is a common feature of contact center software, but Velocify Dial-IQ takes it a step further by notifying all available agents of a high-potential inbound lead and connects the first agent who responds. Admins have complete control over which leads are distributed by this program and what agents receive the calls.

Package for an Inbound Call Center

Velocify Dial-IQ is an outbound-only dialer only and does not offer inbound calling capabilities. Businesses that want an auto dialer with an Package for an Inbound Call Center should check out ChaseData, Five9, or Voicent.

Coaching & Management Tools

The coaching and training capabilities in Velocify Dial-IQ assist agents improve their performance, improve the onboarding experience, and increase quality assurance. This capability is also available in ChaseData’s Professional and Enterprise tiers, as well as Voicent for a fee over the standard subscription.

The following coaching and training modalities are available:

• Mode of listening: Managers are unable to communicate with either side.
• Manager may talk to the agent in whisper mode, but the prospect cannot hear.
• Manager may talk to both participants on the call in barge mode.

Integrations of Systems

Salesforce mobile compatibility is an advanced feature of Velocify Dial-Salesforce IQ’s integration. The system’s integration is much less extensive than that of Five9 and PhoneBurner.

Customer Service

Velocify Dial-IQ, like ChaseData, Five9, Voicent, and PhoneBurner, includes an online knowledge library for customers to consult. Email and phone help are also available from the firm.

What is missing from Velocify Dial-IQ?

Velocify isn’t packed with features that address the auto dialing needs of companies across a range of industries, from fundraising organizations that need to integrate with constituent management software to live chat tools for order processing, because it’s designed for lead generation and management. Businesses who want capabilities such as progressive and predictive dialing, as well as a range of agent management tools, might choose CallHub or ChaseData.

Users’ Opinions on Velocify Dial-IQ

Customers have mostly favorable things to say about Velocify Dial-IQ in internet reviews. Customers say it’s simple to set up and use, and it keeps leads organized nicely. However, some consumers have complained that customer assistance may be delayed at times.

With a la carte features, the best auto dialer software is: Voicent

Voicent is a full-featured auto dialer software platform with a menu of a la carte choices for growing companies. Optional add-ons to the base package include an Package for an Inbound Call Center, call center manager software, workflow automation, and more. With a monthly plan for $29 per agent, per month, Voicent is a good choice for companies that want a solution that can grow with them.

Pricing for Voicent

Voicent prices are $29 per agent, per month, for monthly plans or $19 per agent, per month, with yearly agreements. The base plan includes automatic dialer technology and an agent dashboard. Pricing for Voicent is initially lower than industry averages but can add up quickly once options like email campaign tools workflow automation tools are added.

Additional features are offered for a fee, including:

• Package for an Inbound Call Center with phone number: $15 per number
• $10 per user for call center management
• $15 per number for interactive text messaging with a phone number
• Caller ID costs $2 per number.
• Automation of workflows costs $99 per account.

Customers choose a calling plan after selecting a basic plan and optional features:

*A credit is equal to one minute of phone time or one text message.

Features of Voicent

Voicent customers can select a variety of options like Automated Calls or inbound calling tools to add to their base platform and calling plan. That could save a company hundreds of dollars per month over plans from PhoneBurner and Five9 that come bundled with features like CRM integration or lead filtering tools customers may not use.

Automated Calls

Voicent’s base package includes predictive, progressive, power, and auto dialers at no additional cost, making this solution a good choice for companies that need Automated Calls. ChaseData charges extra for predictive dialing, and PhoneBurner doesn’t offer predictive, progressive, or preview dialers at all.

Package for an Inbound Call Center

For an extra $15 per month, this subscription includes interactive voice response features, a business phone system, and a virtual receptionist. ChaseData’s packages are more costly than Voicent’s since they offer inbound calling tools at each tier level.

Tools for coaching and management

Voicent offers agent monitoring and recording tools, whisper coaching, agent reporting and tracking, and advanced call pacing algorithms for an additional $10 per user above the base plan price. Tools for coaching and management are included in Velocify Dial-IQ’s package and ChaseData’s Professional and Enterprise tier levels.

Integrations of Systems

Unlike ChaseData and PhoneBurner, Voicent’s standard package does not provide Integration of Systems capabilities. Customers, on the other hand, are limited to 50,000 CRM records per user. Customers must subscribe to a bespoke or enterprise-level plan if they want more records per user.

Customer Service

Voicent has an extensive online knowledge base, in-product walkthroughs, video resources, and an online Customer Service ticketing system. The company also offers four tiers of paid training and setup support ranging from a one-time purchase fee of $149 to $499, depending on the level of service.

What Voicent Isn’t Providing

Voicent lacks the reporting, analytics, and lead management features present in comparable solutions. One of the other solutions on this list is preferable for businesses that need such characteristics.

Users’ Opinions on Voicent

Online customer evaluations for Voicent are overwhelmingly excellent, especially when it comes to the company’s customer service. They also think the service offers good value for money. During our search, we found no unfavorable complaints or reviews about the firm.

PhoneBurner is the best auto dialer software for CRM integration.

PhoneBurner is an auto dialer that works with Salesforce, HubSpot, and Zapier without a hitch. It also comes with an open API that businesses may use to create their own software integrations, and it costs $149 per month per user. For firms that depend significantly on CRM software for cold contacting leads and pushing interested prospects through the sales funnel, we feel PhoneBurner is an ideal solution.

Pricing for PhoneBurner

Pricing for PhoneBurner is $149 per user, per month with discounts available based on term length and team size. Features include unlimited power dialing, call and email tracking, and call recording. Pricing for PhoneBurner is on par with the higher-end service plans of similar products.

Features of PhoneBurner

PhoneBurner includes Automated Calls but lacks Velocify Dial-IQ’s inbound lead call routing feature. It offers systems integration with Zapier and Salesforce, much like the upper tiers of ChaseData. PhoneBurner also includes call tracking, analytics, and recording but, unlike Voicent, doesn’t charge extra.

Automated Calls

To help operators go through calls quickly, PhoneBurner automates chores like manual dialing, tailored follow-up emails, and post-call notes. PhoneBurner also lets you dump prepared messages into voicemail boxes with a single click, saving you time waiting for the buzzer.

Package for an Inbound Call Center

PhoneBurner is an outbound-only auto dialer and does not offer inbound calling capabilities. Businesses that want a solution with an Package for an Inbound Call Center should check out ChaseData, Five9, or Voicent.

Coaching & Management Tools

Using PhoneBurner’s dedicated admin site, you can add, delete, and update seats, as well as generate real-time data and manage leads. Admins may also create self-updating real-time motivating leaderboards that can be broadcast to teams directly.

Integrations of Systems

PhoneBurner interfaces with Zapier and Salesforce Classic and Lightning versions for businesses who already have a CRM system. Customers may use a versatile developer API to link other products to PhoneBurner to start dial sessions. This is beneficial for businesses who wish to handle leads but don’t yet have a system in place.

Customer Service

PhoneBurner offers an online knowledge base, live chat, email help, an online support ticketing system, and phone assistance Monday through Friday from 5 a.m. to 5 p.m. Pacific time. Customers may also get real-time status warnings if PhoneBurner is experiencing slowdowns or outages.

What PhoneBurner Isn’t Doing Right

PhoneBurner’s service does not include predictive, progressive, or preview dialers, despite the fact that it automates the task of manual dialing. Because it might be a deal-breaker for certain sales teams, ChaseData or Five9 would be a better fit for companies who need such feature.

Users’ Opinions on PhoneBurner

PhoneBurner has received mostly excellent feedback online. Customers claim that there are no hidden fees or charges, and that it performs as expected. However, some buyers claim that the setup was a little difficult.

CallHub is the best auto dialer software for temporary phone banking.

CallHub is a dialer service that connects charity and advocacy organizations. Pay-as-you-go pricing and integration with virtual phone banking keep businesses on budget. CallHub is the appropriate alternative for companies that employ temporary phone banking for fundraising or other short-term activities, with pricing starting at 1.2 cents per 30-second increments rather than a monthly subscription.

Pricing for CallHub

The 30-second billing intervals are used in CallHub’s pay-as-you-go pricing. Outbound calls to the United States cost 1.4 cents, while inward calls cost 1.2 cents. There are no one-time or recurring costs. When compared to comparable services, CallHub has a cheap price. It does, however, lack capabilities such as call routing and training tools that these providers provide.

Pricing for Automated Calls are also pay-as-you-go, and depend on usage and mode of connection:

• 0.7 cents for a browser
• 1.4 cents for a phone call
• 1.2 cents dialed in
• 0.8 cents for a softphone

Features of CallHub

Volunteers, short-term personnel, and temporary phone banks are often used by nonprofits, advocacy groups, and fundraising organizations. CallHub is an excellent option because of its pay-as-you-go pricing system, free, unlimited agent accounts, and connectivity with CiviCRM. For firms with long-term personnel requirements and sales outreach initiatives, PhoneBurner, ChaseData, or Five9 are better options.

Package for an Inbound Call Center

CallHub offers inbound calling for short message service (SMS) text message response but doesn’t offer inbound call center tools or features. Businesses that want a solution with an Package for an Inbound Call Center should check out ChaseData, Five9, or Voicent.

Tools for coaching and management

Admins may assemble agents and volunteers into an infinite number of teams and assign teams to calling campaigns using CallHub’s agent management capabilities. Unlike many other auto dialer systems, agents and volunteers may be divided into independent groups to work on various duties or aggregated under a single team name.

Automated Calls

A predictive dialer is available from CallHub, which adjusts the dialing rate based on real-time agent activity. Power and preview dialers are also included. Voicent has the same dialers in its basic package, however it is more expensive than CallHub. The three dialers aren’t available on PhoneBurner, and ChaseData costs extra for predictive calling.

Integration of Systems

CallHub, like ChaseData and Five9, connects with a variety of business apps, including Salesforce and Zapier. CallHub, on the other hand, is the only auto dialer on our list that also integrates with CiviCRM, a popular fundraising CRM platform.

Customer Service

On weekdays, CallHub provides email help 24 hours a day, 7 days a week, with a 99 percent response rate guarantee. Although not as comprehensive as assistance resources at auto dialer providers like ChaseData or Voicent, the firm also features an online how-to and FAQs area.

What CallHub Isn’t Providing

CallHub falls short in its Customer Service and online documentation. That could be a deal-breaker for advocacy groups, nonprofits, and volunteer organizations that often lack the resources for internal tech support of their own.

What CallHub Users Have to Say

CallHub has received mostly excellent feedback online. Customers believe it’s a decent deal for the money and that setting up calling campaigns is simple. However, some users have reported a dip in call quality on occasion.

How We Decided Which Auto Dialer Software Was the Best

By automating the calling process, the finest auto dialer app software saves time and money. Auto dialers provide pre-recorded messages to answering machines, route live callers to agents, and bypass numbers that are unserviceable or busy. Auto dialers may improve call connect ratios, resulting in enhanced agent productivity and revenue.

The following criteria were used to assess auto dialer software:

• Price: The firms we looked at had tiers of pricing depending on the amount of users or features chosen. To objectively assess each organization, we compared the prices of packages with equivalent features on a per-user basis.
• Ease of use: Auto dialer users often manage their accounts via computer software or a web browser. We looked at how simple the program is to install and set up, as well as how straightforward it is to use in a browser.
• Automated Calls: Some of the companies we considered offered features like automatic call routing to the next available agent, but we also considered other features like preview dialing, automatic lead scoring, or other call-based workflow automation.
• Customer relationship management (CRM) connection: We looked at each auto dialer’s CRM integration since it saves you money and time by automatically collecting call statistics and encouraging effective team cooperation.
• Integration with a user’s current phone service (VoIP): Auto dialers interact with a user’s existing phone service to dial calls. The ability of auto dialer software to interact seamlessly with VoIP business phone systems was one of the criteria we used to assess it.
• Call analytics gives extensive information on agent performance, call volume, campaign success, caller demographics, and a variety of other metrics.
• Tools for monitoring, whispering, and barging assist agents improve their performance, improve the onboarding experience, and improve quality assurance. As a result, we compared software based on the capabilities available for business phones.
• Customer Service: Auto dialer companies should offer easily accessible online documentation and Customer Service. The companies we reviewed offer a combination of phone, email and chat support, online knowledge bases, and community forums.

Based on our research, we recommend ChaseData as the best overall auto dialer for small businesses that need a reliable auto dialer with great Customer Service at a competitive price. Here’s how the six services we evaluated stack up for price, features, and Customer Service.

Conclusion

Auto dialer software does more than dial a list of phone numbers. It also plays recorded messages, connects calls to sales agents, provides analytics, integrates with CRM platforms, and collects call data to help train sales agents. A good auto dialer software solution should also provide excellent Customer Service.

The finest auto dialer software is determined by the tasks you require it to do for your company. ChaseData is an excellent choice for small organizations looking for a complete auto dialer at a reasonable price. To get a product demo and acquire a free trial of ChaseData’s auto dialer, go to their website.

Go to ChaseData.com to learn more.

The “auto dialer software cost” is a question that comes up often for small business owners. There are many options to choose from, but the 6 best auto dialer software for small business are those which offer the most features at an affordable price.

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