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You can rely on these phones for the best call quality and extended range. They’re also durable and provide enhanced sound clarity, making them a good choice for any office environment.
The “call center phones and headsets” is a list of 6 best call center phones. The 6 phones are the Samsung Galaxy S7, iPhone 7, Huawei Mate 8 Pro, LG V20, Sony Xperia XA1 Ultra, and the Nokia 3310 3G.
Any customer service or contact center staff relies heavily on call center phones. These critical pieces of hardware must provide crystal-clear audio and video and be interoperable with VoIP service providers. You’ll also want to pick a call center phone that’s simple to use and economical, as well as one with a variety of features that will help your agents handle incoming and outgoing calls more successfully.
Because phones vary in price and feature sets, we looked at six different models to determine which one is the best:
- GS-GXP2170 by Grandstream: Best all-around top-of-the-line call center phone with the correct features at a reasonable price.
- The SIP-T58A from Yealink is the most sleek, intuitive VoIP phone with high-end functions and elegance.
- T54W Yealink: A more economical variant of the SIP-T58A from Yealink, designed for Linux.
- GS-GXP1780 (Grandstream): A cost-effective alternative to the Grandstream GXP2170 that can manage high call volumes.
- VVX 311 Polycom: A simple, easy-to-use phone with low-to-moderate call volume and reasonable pricing.
- SNO-D715 Snom SNO-D715 Snom SNO-D715 S: Ideal for commercial phone systems that need just the most basic call center phones.
GS-GXP2170 by Grandstream: Small Business Call Center Phone of the Year
GS-GXP2170 by Grandstream
4.44 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Affordable
- Compatible with Bluetooth
- Display in full color
What Isn’t There
- There is no Touchscreen available.
- There is no video camera.
- There are an excessive amount of buttons.
GS-GXP2170 by Grandstream Pricing
A single GS-GXP2170 by Grandstream VoIP phone costs just $95 brand-new, and you can find renewed versions for less than $90. This phone is only one of three phones on this list that dips below the $100 threshold.
The GS-GXP2170 by Grandstream provides a competitive set of features for an Affordable price. It offers a Display in full color, Bluetooth compatibility, and fantastic HD audio quality for almost half the price as Yealink’s leading phones. The There are an excessive amount of buttons. can be a bit intimidating at first, but you’ll find the GS-GXP2170 by Grandstream is relatively easy to use once you play around with it for a bit.
GS-GXP2170 by Grandstream Notable Features
- Bluetooth compatibility: For a hands-free experience, connect your Bluetooth headset or mobile device with this phone.
- Display in full color: Ditch the monochromatic color scheme in favor of a fresh, colorful display that makes your desk phones less bland and more inviting.
- With a high-end phone that maintains quality through the built-in handset or Bluetooth connections, you may enjoy top-notch phone call quality.
Check out GS-GXP2170 by Grandstream
The SIP-T58A from Yealink is the best call center phone with advanced features.
SIP-T58A from Yealink
4.30 OUT OF 5 I I I I I I I I I I 1 Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Video conferencing in high definition
- Touchscreen
- Browser, calendar, and recorder are all built-in.
What Isn’t There
- To learn how to utilize it, you’ll need to hold your hand.
- Expensive
- The display is not anti-glare.
SIP-T58A from Yealink Pricing
Each SIP-T58A from Yealink unit costs a hefty $257, which is on the pricier side for call center phones. However, its built-in browser, calendar, recorder, and video conferencing functionality may warrant the price tag.
The SIP-T58A from Yealink features the only video conferencing-capable and Touchscreen-enabled phone on this list. Plus, it comes with a Browser, calendar, and recorder are all built-in.. However, these extra features come at a price. The SIP-T58A from Yealink sits at the top as the most Expensive phone on the list at $257.
SIP-T58A from Yealink Notable Features
- Video conferencing: Use the SIP-T58A from Yealink’s built-in camera to initiate and join video calls straight from your desk phone.
- Touchscreen: Get used to the comfort of scrolling and tapping buttons on a touchscreen device that mimics typical Android interfaces.
- Built-in functionality: With powerful built-in functionality that most other phones don’t give, you can browse, schedule, or record calls right from your desk phone.
Check out SIP-T58A from Yealink
The T54W Yealink is the best call center phone for Linux users.
T54W Yealink
4.20 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Handset that is comfortable to use
- Wi-Fi built-in
- Linux is a free operating system.
What Isn’t There
- Screen resolution is poor.
- Expensive
- There is no Touchscreen available. or video camera
T54W Yealink Pricing
At $158 per device, the T54W Yealink is still an Expensive call center phone. It sits in the middle ground between the high-end phones like the SIP-T58A from Yealink and the bare-bones options like the SNO-D715 Snom SNO-D715 Snom SNO-D715 S.
Unlike most Android OS-based call center phones, the T54W Yealink uses a Linux is a free operating system. that’s a bit more evolved and user-friendly. This phone provides high-quality audio calls and conferencing with built-in Bluetooth connectivity and Wi-Fi functionality. However, it doesn’t offer a video camera or Touchscreen, which is disappointing considering the higher-than-average price tag.
T54W Yealink Notable Features
- Handset that is comfortable to use: T54W Yealink’s handset features a user-friendly design that will have most agents opting for the wired phone rather than their own Bluetooth earbuds or headsets.
- Wi-Fi built-in: Take advantage of 5G Wi-Fi connectivity to share content from your phone to your laptop or desktop.
- Linux OS: If Linux is your go-to operating system, then you’ll be right at home with the T54W Yealink.
Check out T54W Yealink
The GS-GXP1780 (Grandstream) is the best call center phone for a high volume of calls.
GS-GXP1780 (Grandstream)
3.84 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Personalized ringtones and ringbacks
- The phone comes with an AC adaptor and an Ethernet cable.
- Setup is simple and quick.
What Isn’t There
- There are no Bluetooth capabilities.
- The voice quality isn’t great.
- Backlighting on LCD screens is weak.
GS-GXP1780 (Grandstream) Pricing
You can find the GS-GXP1780 (Grandstream) for $74.99 per phone, making it the second-cheapest option on this list (behind only the SNO-D715 Snom SNO-D715 Snom SNO-D715 S). You get what you pay for, though—you won’t find a Display in full color or Bluetooth connectivity on this device.
The GS-GXP1780 (Grandstream) is a great low-cost alternative to the GS-GXP2170 by Grandstream that trades features like Bluetooth compatibility and pristine audio quality for ease of use and affordability. It’s not the most sophisticated call center phone, but it’s hard to beat the price and core functionality, especially considering its audio conference calling and advanced call routing options.
GS-GXP1780 (Grandstream) Notable Features
- With specific rules for routing your consumers, you can get your incoming calls to the proper extension straight away.
- Complete setup: The GS-GXP1780 (Grandstream) rolls out the red carpet for new users with a quick step-by-step tutorial bundled next to the included AC adapter and Ethernet cable.
- Allow up to eight lines to make and transfer calls to increase your productivity.
Check out GS-GXP1780 (Grandstream)
Best Call Center Phone for Low-to-Moderate Call Volume: VVX 311 Polycom
VVX 311 Polycom
3.78 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- LCD display with backlighting that is easy to read
- Headset with its own port
- Routing calls in a basic manner
What Isn’t There
- Expensive
- There are no Bluetooth or USB ports.
- There are no call logs.
VVX 311 Polycom Pricing
The Polycom VVX had been more reasonable in previous incarnations, but the VVX 311’s price has soared to $143, making it one of the most costly phones on our list. However, the simplicity of use and fundamental functionality may occasionally justify a higher price range.
The VVX 311 Polycom is one of the most basic call center phones you’ll find. It provides an easy-to-use panel, great call routing options, six lines, and an open application platform. However, it’s missing a USB port and Bluetooth connectivity. It also doesn’t come with call logging functionality, which is a feature of almost every call center phone.
VVX 311 Polycom Notable Features
- Supports the whole WebKit framework, including HTML, CSS, and JavaScript.
- Call routing: Easily mutes, holds, diverts, and transfers calls.
- Ease of use: There’s no need for a user’s handbook; just connect this phone to a power source and you’ll be up and running in no time.
Check out VVX 311 Polycom
SNO-D715 Snom SNO-D715 Snom SNO-D715 S: Best Call Center Phone for Simplicity & Ease of Use
SNO-D715 Snom SNO-D715 Snom SNO-D715 S
3.44 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Simple and straightforward to use
- At scale, it’s affordable.
- Power over Ethernet is used (PoE)
What Isn’t There
- It is missing key features.
- There is no HD voice.
- Buttons with a lot of noise
SNO-D715 Snom SNO-D715 Snom SNO-D715 S Pricing
The SNO-D715 Snom SNO-D715 Snom SNO-D715 S costs just $55.61 per unit, making it the most Affordable call center phone on this list.
When it comes to simplicity and ease of use, nothing beats the SNO-D715 Snom SNO-D715 Snom SNO-D715 S. This basic call center phone has all the bare-bones functionality you need for making and receiving calls—nothing more, nothing less. There’s little-to-no learning curve required, and its budget-friendly price makes it easy to scale across your businesses.
SNO-D715 Snom SNO-D715 Snom SNO-D715 S Notable Features
- Simplicity: Sometimes, the most notable features are the lack of features—the SNO-D715 Snom SNO-D715 Snom SNO-D715 S’s basic design is the epitome of call center simplicity.
- Instead of requiring a separate power wire, you may use your ethernet connection to power the phone.
- You won’t find a more economical alternative at scale if you require a huge number of phones for your contact center, businesses, dorm rooms, or healthcare institutions.
Check out SNO-D715 Snom SNO-D715 Snom SNO-D715 S
How Did We Pick the Top Call Center Phones?
Representatives at today’s contact centers often utilize a combination of call center phones and VoIP-enabled desktop and mobile devices. While VoIP applications are getting increasingly popular, companies still need on-premise phones that are capable of meeting their needs. Clear audio communications, an easy-to-use UI, and basic call management functions are still required of these phones.
With a score of 4.44 out of 5, the GS-GXP2170 by Grandstream is our best overall call center phone for small businesses that need a balance of reliability, functionality, and affordability. The GS-GXP2170 by Grandstream delivers a Display in full color desk phone with all the features you’ll need—the only thing it doesn’t have is a video conferencing feature.
The following is how we ranked the best call center phones:
25% of the overall score
We compared the price of each call center phone in relation to the features it provides. However, we took into account nice-to-have features versus need-to-have features, such as a Display in full color versus a voicemail box.
25% of the overall score
We looked at the basics of each contact center phone to make sure it has the essential functions like voicemail, HD voice, call management, and call recording.
25% of the overall score
We looked at the advanced functionality of each phone to see what high-end capabilities it offers, such as Bluetooth, app compatibility, and video conferencing. These aren’t deal-breakers, but they may make agents’ life a lot simpler.
25% of the overall score
To give an impartial, complete review of each phone, we looked at product datasheets, ratings, and user input. Our subjective opinions on each gadget are also reflected in the ratings.
*Percentages based on total score
Conclusion
To get the job done, call center operators need the correct phones, and each business’s phone will be different. We discovered a diverse selection of call center phones to meet a variety of needs. You’ll discover the phone you need on our list, whether it’s a simple phone that’s economical enough to grow or a high-end VoIP phone that gives your agents end-to-end capabilities.
However, if you’re struggling to pick one for your team, we recommend the GS-GXP2170 by Grandstream. This call center phone made our top pick because it delivers all the right features at a reasonable price. For more information, check out the GS-GXP2170 by Grandstream’s Amazon listing.
The “wireless call center headsets” are the best option for those looking to upgrade their current phone. They provide a high-quality sound and microphone, and come in many different colors.
Frequently Asked Questions
What is the best phone system for call centers?
A: I dont know.
What are the 3 types of call center?
A: Call centers are facilities that provide telephone customer services. These can range from answering machines to call center companies and they generally use technology such as voice recognition software, automated attendants, teleconferencing equipment and other systems to help them handle their large amount of incoming calls. There are three types of call centers: one-directional (one person answering all the calls), two-way (one person for each direction) and multi-point contact
What is the biggest call center in the world?
A: The biggest call center in the world is in Dallas, Texas. It has a workforce of nearly 100,000 employees answering over 5 million calls each day.
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