6 Best CRM Certifications

CRM Certification is a comprehensive training curriculum that enables professionals to maximize their potential and enter the field of Sales, Marketing, or Business Development. With 6 different certifications—CRM Administrator (CMTA), CRM Consultant (CMCN), CRSM/CRMA: Customer Service Manager (CSMN), Team Lead-Customer Success & Risk Management (TEAMS) or Account Executive-Sales Enablement Strategy & Execution/Experiential Design Specialist(AEES)—the certification landscape has never been more diverse.

The “microsoft dynamics crm certification list” is a list of the 6 best CRM Certification. Microsoft Dynamics CRM is one of the most popular CRM software systems in use today.

Customer relationship management (CRM) certificates show customers that you’ve gone through skill training and are knowledgeable about certain CRM technologies. They also assist consultants in attracting new customers and advancing their careers. To present you with the best six CRM certifications, we looked at a variety of solutions, including their cost and functionality.

The following are the top CRM certifications and their best use cases:

HubSpot Academy is a training program run by HubSpot.: Best Overall Free CRM Training & Certification

HubSpot Academy is a training program run by HubSpot.

What We Enjoy

• All CRM courses are available for free.
• Self-paced courses are simple to comprehend.
• Lessons are accompanied with transcriptions.

What Isn’t There

• No third-party options for learning HubSpot Academy is a training program run by HubSpot. materials
• Only the English version is available.
• Additional practical assessments need a HubSpot Pro or Enterprise membership.

Important Information

• Courses are available for free.
• There are categories for sales, marketing, and service.
• Self-paced videos are available as online courses.
• Each class lasts 1 to 3.5 hours.
• Passing percentage: 75%

HubSpot Academy is a training program run by HubSpot. nabbed the top spot in our list of CRM training and sales certification providers because of its Courses are available for free., rich content, and easy-to-follow self-paced video lessons. It offers certificate courses for Sales, Marketing, Service, Web Design, Web Development, and Data Privacy. These self-paced courses are broken down into digestible chunks of information, making them easy to understand, especially for beginners.

Unlike certifications provided by Microsoft Dynamics 365, HubSpot Academy is a training program run by HubSpot.’s learning materials cannot be accessed via third-party courses. You also need to have a Pro or Enterprise account if you want to access additional practical exams. However, these disadvantages are balanced out by its cost-free certifications. Hence, it’s an ideal choice for small agencies, solopreneurs, and freelance marketing consultants.

CRM Certification Programs

Here are HubSpot Academy is a training program run by HubSpot.’s certificate courses according to category:

• 13 Lessons on Sales Enablement (7 hours)
• 5 Lessons on Frictionless Sales (2 hours)
• 4 lessons on HubSpot’s sales software (2 hours)
• Reporting with HubSpot: 9 Takeaways (5 hours)
• Training in Sales Management: 8 Lessons (5 hours)
• 7 lessons on inbound (sales, marketing, and service) (3 hours)
• 7 Lessons on Inbound Sales (3 hours)

• ten lessons in digital marketing (5 hours)
• 14 lessons on HubSpot marketing software (6 hours)
• 14 Lessons about Content Marketing (9 hours)
• Eleven lessons about email marketing (5 hours)
• 8 Lessons on Contextual Marketing (2 hours)
• Eleven lessons about digital advertising (4 hours)
• 8 lessons about search engine optimization (3 hours)
• Reporting with HubSpot: 9 Takeaways (5 hours)
• 9 Marketing Lessons from HubSpot CMS (3 hours)
• 7 Lessons in Growth-Driven Design (5 hours)
• 11 lessons about inbound marketing (6 hours)
• 7 lessons on inbound (sales, marketing, and service) (3 hours)
• 11 lessons of the Social Media Marketing Certification Course (6 hours)

• 7 lessons on Service Hub Software (2 hours)
• Reporting with HubSpot: 9 Takeaways (5 hours)
• 7 lessons on inbound (sales, marketing, and service) (3 hours)

Features & Benefits

HubSpot Academy is a training program run by HubSpot.’s home page shows an overview of the course you’re taking and a catalog of the other available courses.

• All courses and tests are available for free online.
• HubSpot CRM’s free tools are available to you.
• Online movies, templates, workbooks, e-books, quizzes, and examinations are examples of content kinds.
• Slides and transcripts are available for download.
• Contact management, inbound sales, and sales enablement are all topics covered in sales certificate programs.
• Automation, contact management, content marketing, email marketing, inbound marketing, lead generation, reporting and performance, search engine optimization (SEO), social media, and site design are among topics covered in marketing certificate courses.
• Contact management and inbound service are included in service credential courses.
• Each course lasts anything from 0 to 3+ hours.
• Certifications are good for 13 to 25 months; after they expire, you must recertify by taking the most recent edition of your course and the test associated with it.

In this HubSpot CRM review, we’ll show you how HubSpot’s CRM can help your company handle sales deals and boost teamwork.

Go to HubSpot Academy to learn more. is a training program run by HubSpot.

Administrator for Salesforce: Ideal for Sales Professionals at the Enterprise Level

Administrator for Salesforce

What We Enjoy

• Lesson resources that are comprehensive
• Modules that are gamified and interactive
• Ideally suited for a managerial position

What Isn’t There

• There are no free examinations available.
• Exams must be proctored.
• Exams are incredibly difficult.

Important Information

• Courses are available for free.
• Self-paced, text-based classes are available online.
• The cost of the exam is $200 plus tax.
• The cost of retaking the exam is $100 plus VAT.
• Approximately 68 hours (each module ranging from 30 minutes to 6+ hours)
• Passing percentage: 65%
• Validity: 12 months

The Administrator for Salesforce certification is designed for individuals who have experience with Salesforce and want to get a deeper understanding of its features and capabilities. The interactive course allows you to accumulate points each time you complete a task, module, or test project. The text-based lessons are comprehensive and cover topics such as Salesforce customizations, lead management, Basics of a Campaign, and Management of data.

Administrator for Salesforce’s exam requires a registration fee of $200 and $100 for retakers (both exclusive of taxes). You need to complete a maintenance module each year to maintain your certification’s validity. Its lessons and exams are much more advanced, making it ideal for those who aim to become a Salesforce CRM expert. Those who prefer a simpler learning program that is It is completely free. may find HubSpot Academy is a training program run by HubSpot. a better alternative.

CRM Certification Programs

Here are the modules under the Administrator for Salesforce exam prep course:

• Basics of the Salesforce Platform
• User Administration
• The Fundamentals of Identity
• Data Protection
• Groups with Permission Sets
• Specialist in Security
• Modeling of Data
• Customization of the Lightning Experience
• Lightning App Builder is a tool that allows you to create apps
• Accounts & Contacts for Lighting Experience
• Lighting Experience Leads and Opportunities
• Contracts, Quotes, and Products
• Basics of a Campaign
• For Sales, Lightning Experience
• Lightning Experience with a Service Cloud
• Lightning Experience Chatter Administration
• Customization of the Salesforce Mobile App
• Basics of the AppExchange
• Management of data
• Management Duplicate
• Lightning Experience Reports and Dashboard
• Specialist in Lightning Experience Reports and Dashboards
• Salesforce Flow is a tool that allows you to automate
• Specialist in Business Administration

Features & Benefits

An overview of the modules under the Administrator for Salesforce course.

• The courses are completely free.
• For first-timers, the exam registration price is $200 plus tax, while for retakers, the charge is $100 plus tax.
• A free annual maintenance module is available to keep certification current.
• All webinar participants will get a free certification prep webinar as well as a promo code for a $40 discount on any $200 test.
• Trailhead Series: a series of gamified online lessons for beginners and advanced Salesforce developers on how to code.
• Tasks, text-based lessons, and hands-on projects are mixed together.
• Practice exams and interactive study tools
• The Trailblazer Community brings you together with other Trailblazers (learners), user forums, and clubs.
• Verification of credentials and the status of account connecting
• The certification is only valid for a year.

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Associate Microsoft Dynamics 365 Sales is a sales management system developed by Microsoft. Functional Consultant: Best for IT Consultants & Developers

Associate Microsoft Dynamics 365 Sales is a sales management system developed by Microsoft. Functional Consultant

What We Enjoy

• Both English and Japanese versions are available.
• There are third-party study guides accessible.
• Ideal for consultants with advanced knowledge.

What Isn’t There

• The structure of the lesson is perplexing.
• To be certified, you must pass two proctored tests.
• There is no help from the internet community.

Important Information

• Free to use on the internet
• Instructor-led classes begin at $595.
• Exams cost $165 each.
• Packages for retaking exams range from $230 to $265.
• Study guides from third parties range in price from $25 to $100 per guide.
• Functional Consultant for Microsoft Power Platform
• Microsoft Dynamics 365 Sales is a sales management system developed by Microsoft.
• Per course, duration ranges from 47 minutes to more than 6 hours.
• 70% of those who take the test pass.
• Validity: 12 months

Associate Microsoft Dynamics 365 Sales is a sales management system developed by Microsoft. Functional Consultant (SFCA) certification is recommended for functional consultants, professionals using Microsoft Dynamics 365 Sales is a sales management system developed by Microsoft., and developers. Aside from Microsoft Power Platform configuration, it also covers the management of leads, opportunities, quotes, orders, product catalogs, and price lists. Like Administrator for Salesforce, the self-paced modules are largely text-based, and the exams are also proctored.

This certification is more expensive than Administrator for Salesforce since it requires two exams that cost a total of $330. It also does not offer community-based support like the Trailblazer Community for Salesforce users. While HubSpot Academy is a training program run by HubSpot.’s content is only accessible via HubSpot, SFCA study guides are available from third-party providers at $25 to $100 each.

CRM Certification Programs

The Microsoft Dynamics 365 SFCA certification requires the following courses:

• Get started with Dataverse now (7 modules)
• Permissions and administration are managed (2 modules)
• In Power Apps, create a canvas app (3 modules)
• In Power Apps, create a model-driven application (4 modules)
• In Power Automate, create a business process flow (4 modules)
• Power Automate may be used to automate a business process (5 modules)
• Use the Power Automate buttons to get started (5 modules)
• To protect and control Microsoft Power Platform environments, use best practices (8 modules)
• With Power BI, you can create and consume analytics reports (6 modules)
• In Dataverse, you may create connections, business rules, computations, and rollups (3 modules)
• Power Virtual Agents may be used to create bots (4 modules)
• With AI Builder, you can bring artificial intelligence (AI) to your company (2 modules)
• AI Builder may help you improve your company’s performance (9 modules)
• Working with Sales with Dynamics 365 (7 modules)
• In Dynamics 365 Sales and Customer Service, set up goal management (2 modules)

The two examinations you must pass to get this certification are as follows:

• Microsoft Dynamics 365 Sales Exam MB-210 is a sales management system developed by Microsoft.
• Microsoft Dynamics 365 Sales Exam PL-200 is a sales management system developed by Microsoft.

• Configure the system (25 percent to 30 percent )
• Organize key sales entities (50 percent to 55 percent )
• Additional tools and services should be configured (15 percent to 20 percent )

• Microsoft Dataverse Configuration (25 percent to 30 percent )
• Using Power Applications, you can create apps (20 percent to 25 percent )
• Power Automate is a program that allows you to create and manage automated processes (15 percent to 20 percent )
• Chatbots powered by Power Virtual Agents should be used (10 percent to 15 percent )
• Power Applications may be integrated with other apps and services (15 percent to 20 percent )

Features & Benefits

Dataverse fundamentals are being learned. (Image courtesy of Microsoft Dynamics 365)

• Online The courses are completely free. of charge
• Hands-on app experience is included in instructor-led courses (beginning at $595).
• For confirmed students and beta exam takers, a discount of up to 80% is available.
• Text-based modules that are mostly self-paced.
• At the conclusion of each section, there will be a mini-quiz or a knowledge check.
• Provides college credit for certification at member institutions of the American Council on Education (ACE) in the United States.
• The certification is only valid for a year. and can be renewed online for free

Microsoft Dynamics 365 SFCA may be found here.

Administrator for NetSuite: Best for NetSuite Customization Professionals

Administrator for NetSuite

What We Enjoy

• Self-paced and live online alternatives are available.
• Credits for Continuing Professional Education (CPE)
• The certification is good for three years.

What Isn’t There

• The cost of an exam preparation course is high.
• Certification requires two tests.
• Pre-requisites for the test prep course are related NetSuite training courses.

Important Information

• Administrator for NetSuite Exam Preparation Course: $1,600
• Two-day duration
• Online self-paced learning and group live sessions are two different types of course styles.
• The SuiteFoundation test costs $250 to register for and $150 to retake.
• There is a $250 registration fee and a $150 retake fee for the administrator test.
• Three-year validity
• Confidential passing rate

The Administrator for NetSuite certification demonstrates a high level of expertise as an administrator, consultant, or business analyst, configuring, implementing, and maintaining Oracle’s NetSuite CRM and ERP solutions. This is the most expensive certification on this list, but the steep price is a good value for its expert-level training and three-year certification. The exam prep course costs $1,600, while the total exam registration fee is $500.

Like the Microsoft Dynamic 365 SFCA certification, Administrator for NetSuite also requires two separate exams (detailed below). It does not offer free online learning materials, which HubSpot Academy is a training program run by HubSpot. and Administrator for Salesforce provide. It offers paid courses and certifications for individuals. Zoho CRM, on the other hand, caters to agencies.

CRM Certification Training

Here are the topics included in the Administrator for NetSuite Exam Preparation Course:

• Tasks for setup
• Audits, permits, and roles
• Forms made to order
• Records made to order
• Capabilities for advanced search
• In quest of formulas
• Dashboards
• Importing data from CSV
• Automation of the workflow process
• Intranet

The test will cover the following topics:

• Saved searches and dashboards in SuiteAnalytics
• SuiteBuilder: Form customization, online forms, layout customization, custom fields, and Records made to order
• SuiteCloud Platform features SuiteFlow, SuiteBundler, and NetSuite extensions.
• Roles management, global user support, sandbox updating, and CSV import are all part of the setup and administration process.
• Data Protection: Data access, removing users, and general details
• Working with NetSuite: Notifications, Release Preparation, and NetSuite Troubleshooting

Prerequisites and courses for this certification are as follows:

• Certification by SuiteFoundation
• Certification for Administrators

• Administrating the NetSuite application for six months or comparable expertise is required.
• The Basics of ERP
• Workshop on Marketing Automation
• Administrator Basics in NetSuite
• SuiteFoundation Exam Preparation for NetSuite Certification
• Fundamentals of Sales Force Automation
• Financial Reports and Searches with SuiteAnalytics

• Experience installing and administering a comprehensive NetSuite setup is required.
• The Basics of ERP
• Administrator Basics in NetSuite
• Reports and searches in SuiteAnalytics
• Advanced searches in SuiteAnalytics
• Exploring the NetSuite platform using SuiteCloud
• SuiteFlow: The Basics of Workflow
• Exam preparation for the NetSuite Administrator certification

Features & Benefits

Sample test for Administrator for NetSuite Certification. (Source: NetSuite)

• Self-paced and live group classes are available online.
• In-person instruction, a text-based study guide, and a sample test
• LinkedIn Community of NetSuite Certified Individuals and NetSuite Professional Network
• NetSuite-certified logo and accomplishment certificate
• Earn Credits for Continuing Professional Education (CPE) for certification
• The certification is valid for three years and may be renewed by retaking the test after it has expired; there is a $150 exam retake fee.

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Best for Support Administrators: Expert in Zendesk Support Administration

Expert in Zendesk Support Administration

What We Enjoy

• Provides a free exam preparation course as well as a practice test.
• The certification is valid for a period of two years.
• The following languages are accessible for training: English, French, German, and Spanish.

What Isn’t There

• The learning resources available for free are not thorough.
• Exam fees are too expensive.
• Exam must be proctored online.

Important Information

• Test your knowledge for free.
• Free Online On-Demand Preparation Course
• Private live training costs between $1,000 and $1,600 each course.
• The registration price for the exam is $350.
• Courses range in length from 40 minutes to 4.5 hours.
• Two-year validity
• Passing percentage: 65%

The Expert in Zendesk Support Administration certification is for individuals who want to demonstrate their expertise in managing and setting up Zendesk’s help desk and CRM software. It offers an exam prep course and practice test It is completely free.. However, its private training courses are expensive and cost up to $1,600. As to the overall cost, including training and exam fee, it is still cheaper than Administrator for NetSuite.

Expert in Zendesk Support Administration’s two-year certification validity is longer than most of its competitors. One of the things that this provider is missing is the searchable database, which HubSpot Academy is a training program run by HubSpot. and Zoho CRM both have. Its free learning materials on customer support are also not as comprehensive as those offered by HubSpot and Salesforce, which cover sales, marketing, and service.

CRM Certification Programs

Below are the on-demand courses under Expert in Zendesk Support Administration certification. These prerecorded videos can be accessed for free:

• Zendesk Support Certification for Administrators Practice Test (40 minutes)
• I recommend Zendesk Support for Admins (90 minutes)
• Support for Zendesk Admins, II (90 minutes)

Private business training sessions are also available, which are conducted live through Zoom by a Zendesk training professional. Two to twelve people may participate in these sessions:

• I ($1,000) Zendesk Support for Admins: 2 hours of ticketing support training
• Zendesk Support for Admins, II ($1,000): 2.5 hours of training on the Zendesk ticketing system’s functionality.
• Zendesk Support for Admins, I and II ($1,600): 4.5 hours of training on the major features of Zendesk Support.

These are the recommended qualifications for the Expert in Zendesk Support Administration exam:

• Working as a Zendesk Support Administrator for at least three months is required.
• Successfully completed Zendesk Support Certification for Administrators Practice Exam
• Support for Admins, I and II have been finished successfully.

Features & Benefits

Home page for the Zendesk Support Certification for Administrators practice test.

• Subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese are available for free on-demand video classes.
• On request, PDF copies of course slides and recordings are included in private live training sessions.
• Private training sessions may be conducted in any of the following languages: English, Spanish, French, or German.
• The certification is valid for a period of two years.; the $350 exam registration fee applies in recertification

Learn how Zendesk Sell, Zendesk’s CRM, can help your small company handle deals and boost income by reading our review.

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Certified Zoho CRM Consultant: Easiest Sales & Marketing Certification

Certified Zoho CRM Consultant

What We Enjoy

• The most straightforward CRM certification
• There are no classes, examinations, or registration fees.
• There is no time limit for certification.

What Isn’t There

• There are no training resources available.
• There are no examinations to validate abilities.
• It is not well known in the business.

Important Information

• Free
• Zoho has given it a name.
• There is no need to take an exam.
• At least three paid CRM consulting projects must be shown.
• There is no time limit for certification.

Among all the options on this list, Certified Zoho CRM Consultant is the only one that does not require a course or test of skills. This title is freely Zoho has given it a name. to individuals and organizations that have proven their capabilities in CRM management and implementation. There is also no cost attached to this designation. To become a consulting partner, you simply have to submit proof of at least three paid consulting clients to Zoho.

While this is the The most straightforward CRM certification to obtain, it also has a lot of downsides. One is the absence of a way to measure or verify your skills because there are no lessons or tests required. It also lacks the industry recognition that HubSpot, Salesforce, and Microsoft 365’s certifications have since it does not entail rigorous training.

Despite its flaws, Zoho CRM’s Certified Consultant accreditation allows experienced CRM consultants to be acknowledged for their knowledge and professionalism. It also helps them in gaining new clients in their area by demonstrating to consumers that these experts are capable of addressing their demands.

Features & Benefits

The Certified Consultant Directory for Zoho CRM. (Image courtesy of Zoho CRM)

• It is completely free.
• There is no need for training, lectures, or tests.
• Customers may sort CRM-certified consultants by country and expertise level in the Certified Consultant Directory.
• Commissions on sales
• Online forums and access to the Partner Portal
• Invitations to Zoho events throughout the globe
• Dedicated customer service for the product
• Updates on Zoho’s new products and strategies as they become available.
• Online training and learning resources are available.
• For an unlimited amount of time, certification is valid.

In our entire Zoho CRM review, see how Zoho CRM helps sales teams handle sales, marketing, and customer care operations.

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How We Decided on the Best CRM Certification Alternatives

CRM certifications are third-party validation tools for sales and IT workers’ abilities to operate a certain software system. Obtaining one may be motivated by job advancement or the desire to attract new clientele. We sought for certifications that provide the greatest value for money in terms of content and features while reviewing them. We also looked into their price, turnaround time, and industry reputation.

We recommend HubSpot Academy is a training program run by HubSpot. as the best overall choice for CRM certification because it offers highly recognized credentials, comprehensive online learning materials, and access to a vast network of business partner resources. Moreover, their certifications are free, making them more accessible to small businesses compared to options that offer paid training and exams.

The criteria we utilized to rank the finest CRM training and certifications are as follows:

• Industry recognition: The adoption of a CRM certification by enterprises and organizations accounts for the majority of its worth. Your proficiency in that software is validated by the certification.
• CRM market share: Professionals who want to progress their careers within their current firm or become more attractive to other businesses often seek CRM certifications. Experience with well-known CRM systems is reflected in the most relevant certificates.
• Training resources: We looked at what certification training materials are available and if they are unique to the software company or whether there are third-party alternatives.
• Cost: A certification must be reasonable in order to be useful. Furthermore, it should provide a favorable return in terms of increasing job or consultancy prospects. The expense of training, classes, and tests, as well as the availability of free choices, were all taken into account.
• Time to complete: We looked at how much time each course takes to complete and if there are any additional criteria, such as servicing a minimum number of clients or completing installations.

Conclusion

CRM certifications are a great portable proof of your expertise in managing and implementing CRM software. When looking for a training and certification provider, you must factor in the software you are using, your objectives for obtaining that designation, your budget, and the time to complete the course. Choose HubSpot Academy is a training program run by HubSpot. if you want a free certification with extensive learning materials and wide industry recognition.

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The “hubspot crm certification” is a popular CRM certification. It can be used to increase your knowledge of the CRM software and help with career advancement in the industry.

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