6 Best Hosted PBX Providers

With the advent of cloud computing, hosted PBX providers have taken away much of the hassle that was previously associated with setting up a traditional phone system. Hosted PBXs allow businesses to enjoy all of these benefits without having to take on any technical expertise or financial risk in acquiring and maintaining their own infrastructure.

The “pbx vendors near me” is a list of 6 best hosted PBX providers. The providers are all in the United States and have been chosen for their quality and price.

Traditional public branch exchange (PBX) systems are becoming less helpful as more firms transition to remote work. Fortunately, hosted PBX providers provide businesses the freedom to choose where their employees work without compromising the call management services they need. You can add extensions, phone numbers, and devices with just a few clicks using voice-over-internet-protocol (VoIP) technology.

We looked at user experience and call handling capabilities to find the best PBX system for small organizations. In addition, while comparing plan rates, we took advanced choices into account.

We utilized our criteria to find the top six hosted PBX providers:

• Nextiva is the best option for businesses looking for a low-cost, feature-rich hosted PBX solution.
• RingCentral is a great option for organizations looking for a unified communications system.
• GoTo Connect is ideal for businesses that wish to make limitless international calls.
• Vonage is the best alternative for organizations searching for flexible plans.
• Five9 is a great choice for companies looking for a flexible contact center solution.
• Phone.com is the most cost-effective option for small enterprises and increasing staff.

Nextiva: Best Hosted PBX System Overall

Nextiva provides cloud-based VoIP services as well as hosted PBX systems, making it an attractive alternative for businesses wishing to expand without switching providers. Unlimited internet fax, an auto-attendant, team chat, collaboration, and video services are included in all plans. With a prepaid 36-month commitment for five to 19 users, pricing begins at $21.95 per user, each month. Nextiva’s bundles are cost-effective while yet providing all of the features that a PBX system need.

Pricing for Nextiva

• Unlimited calling in the US and Canada, 1,500 toll-free minutes, and unlimited video calling for $21.95 per user, per month
• Professional: $25.95 per month per user, includes unlimited SMS messaging, unlimited video calling for up to 250 people, and 3,000 toll-free minutes.
• Unlimited call popping, voice analytics, call recording, and 12,500 toll-free minutes for $35.95 per user, each month
• Ultimate: $65.95 per month per user, which includes automated surveys and analytics, sales productivity and pipeline management tools, and 12,500 toll-free minutes.

*Pricing is based on a 36-month prepaid agreement with five to 19 users. As you add more users, you’ll be eligible for volume discounts.

Features of Nextiva

• Nextiva app: With the Nextiva app, you can keep track of all of your conversations in one place. On a mobile or desktop computer, you can see all of your contacts and discussions. In addition, the Nextiva app allows you to swiftly switch between devices and see real-time data.
• Simple administrative tools: On a single page, the NextOS admin program allows you to manage all lines and users. Custom call flows may be created, team members can be invited, and user permissions can be managed.
• Add-on services: Nextiva does not restrict the benefits of your plan. For a separate, minimal monthly price per user, you may select from over a dozen tools, including complex integrations.

Go to Nextiva to learn more.

RingCentral is an excellent choice for unified communications.

RingCentral is a full-service cloud PBX provider that, for a little higher price, provides more enterprise-grade capabilities than our top option. Industry-specific connectors, advanced call handling, routing capabilities, and methods to easily extend your phone system are all supported by its extensive and user-friendly apps. With an annual payment plan, prices start at $19.99 per user, per month for two to ten users. RingCentral, unlike Nextiva, provides a free trial so you can determine whether it’s worth the additional monthly fee.

Pricing for RingCentral

• Unlimited calls inside the United States and Canada, voicemail-to-text, 100 toll-free minutes, and document sharing from Dropbox, OneDrive, and Google Drive for $19.99 per user, each month.
• Standard: $27.99 per month per user for unlimited internet faxing, 1,000 toll-free minutes, unlimited audio conferencing, and Office 365, Google Workspace, and Slack integrations.
• Automatic call recording, additional call handling tools, 2,500 toll-free minutes, real-time statistics, and CRM interfaces are available for $34.99 per user, each month.
• Ultimate: $49.99 per month per user for 10,000 toll-free minutes, linked device status reports, and unlimited document, recording, picture, and video storage.

*Pricing is based on a two-to-ten-user yearly payment. You may save even more money on your monthly subscription if you add 11 or more users.

Features of RingCentral

• See which staff are accessible or utilize the invisible or do not disturb capabilities to continue your job without interruptions using presence and head-up display.
• Add or delete workers, set up new devices, and alter group or individual settings using the virtual PBX’s mobile app or admin interface.
• RingCentral’s auto-attendant allows you to establish a dial-by-name directory, add up to 250 voice menus and submenus, and route callers to extensions, voicemails, or external phone numbers.

Go to RingCentral.com.

GoTo Connect is the best option for making unlimited international calls.

GoTo Connect provides virtual business phone services with host PBX capabilities such as HD video conferencing, call forwarding, and unlimited call queues. The finest GoTo Connect feature for enterprises with a worldwide client base is free unlimited calling to 52 countries. GoTo Connect offers a single calling subscription that is divided into five categories dependent on the number of users. It costs $29.95 a month for one to four users. Take advantage of over 80 capabilities by using GoTo Connect to handle calls.

Pricing for GoTo Connect

• Tier 1: $29.95 per month per user (one to four users)
• Tier 2: $25.95 per month per user for five to nine users.
• Tier 3: $23.95 per month per user for ten to twenty-four users
• Tier 4: $21.95 per month per user (25 to 49 users)
• Tier 5: $19.95 per user per month for groups of 50 or more.

Features of GoTo Connect

• Advanced ring strategies: Define your ring strategies to choose how you want to set up your calls. You may ring all phones at the same time, specify a number of rings per extension, or choose different call plans for after hours.
• Dial-by-name: Allow callers to skip your virtual receptionist system and search by your employee’s name to get to the appropriate person faster. They might be instantaneously linked after they’ve been discovered.
• VIP dial plans let you to customize the experience for your most essential callers. It’s a sophisticated call routing technology that directs calls depending on the caller identification number of your customers.

Go to the GoTo Connect website.

Vonage is the best for customizing plans.

Vonage is a hosted PBX service that offers cheap rates that are ideal for small businesses. Despite the fact that each plan includes more than 50 capabilities, Vonage is unique in that it offers add-on features that allow business customers to tailor their plans. There are three monthly options available, beginning at $19.99 per user for one to four users. Vonage is a great choice if you need a low-cost PBX system for your small company but wish to add services later.

Pricing for Vonage

• Unlimited calls in the United States, Canada, and Mexico, unlimited SMS messaging, and more than 20 app integrations for $19.99 per line, each month.
• Premium: $29.99 per line, per month, includes unlimited video meetings with up to 100 people, an IP desk phone, a multilayer auto-attendant, and CRM interfaces.
• Advanced: $39.99 per line, per month, includes 15 hours of on-demand call recording, call groups, visual voicemail, and white glove setup.

*Plan prices are based on a single user, however Vonage provides reductions if you add more.

Features of Vonage

• Add-on services: Using your admin interface, you can easily add or remove services. Call queues, call recording, toll-free numbers, visual voicemail, and Vonage Support PLUS powered by SolutoTM are among the top features.
• Set up a personalised voicemail for each extension by writing messages for individual callers, out-of-office messages, or sending all voicemails to your email address.
• Encourage workers to cooperate by providing them with the tools they need. Your employees may use team messaging to exchange media or files, make audio or video conversations, and create or join group discussions.

Visit Vonage for more information.

Five9: Call Center Software with Flexibility

A call center phone system is available from Five9. It includes a unified communications platform that allows users to view and reply to social network messages, chat messages, and email messages. Speech recognition, interactive voice response (IVR), and screen recording are among the sophisticated capabilities offered by Five9. Pricing is determined by a personalized quotation that takes into account your call volume, contract duration, and number of users.

Pricing for Five9

Five9 begins with a basic package that allows users to manage all sorts of communication from a single dashboard. The corporation, on the other hand, determines your prices depending on your specific requirements, such as:

• Annual contracts have a cheaper price each month than month-to-month agreements.
• Per-minute costs: When utilizing services like IVR or voice message broadcasting, choose per-minute rates.
• On-demand monthly: Choose on-demand options as part of your bespoke quotation to save money.

Five9 Highlights

• Reduce client wait times by providing virtual self-service choices such as account information and answers to commonly asked inquiries. If your customer still needs assistance, you may transfer calls to live agents while keeping caller data.
• With your omnichannel dashboard, you can let your users choose the optimal platform for communicating. Voice calls, email, SMS messaging, video, webchat, and social messaging applications are all supported. You may also switch between platforms without losing your place in the debate.
• Five9 Agent Assist: Improve caller experiences by using artificial intelligence to give transcripts, call summaries, knowledge-based articles, and coaching services.

Visit Five9 for more information.

Phone.com: The Most Cost-Effective Hosted PBX System

Phone.com is a cloud-based phone system that’s ideal for small businesses, whether you want a personalized vanity number or sophisticated calling options. Its most notable feature is the ability to add an infinite number of extensions to any calling plan, which provides tremendous value. Prices start at $12.99 per month per user (one to four users). Phone.com also provides bulk savings and the ability to mix and match plans, which is great for expanding businesses. Phone.com is a good option if your firm wants to connect personnel on a tight budget.

Pricing at Phone.com*

• Basic: $12.99 a month per user for 300 minutes, 1,000 text messages, and more than 40 services including call forwarding and video conferencing (10 participants)
• Plus, for $19.99 per month per user, you get unlimited calling minutes and text messages, as well as video conferencing with up to 25 people and voicemail transcription.
• Pro: $29.99 a month gets you unlimited minutes and text messages, as well as 300-person video conferencing, call analytics, and CRM integrations.

*The aforementioned pricing is for a monthly subscription. Phone.com offers a reduced yearly payment option for businesses who want long-term contracts.

Features of Phone.com

• Set up an audio welcome that informs consumers of crucial information, such as your business hours and current deals, or directs them to a company directory, using automated attendants. Callers may contact different groups or voicemails by pressing a key.
• Custom call queues, call handling rules, call screening, call forwarding, and call transfer may all help improve caller experiences.
• Click-to-call: Include a piece of code on your website that allows users to call you by clicking on it. When they press the button, Phone.com places an outgoing call to your client from your allocated number.

Phone.com is a great place to start.

How Did We Assess Hosted PBX Providers?

Infrastructure maintenance, patching, and upgrades are all required for on-premise PBX phone systems. With cloud PBX phone systems, the provider takes care of everything so your workers can concentrate on their work. Despite the fact that most VoIP systems have comparable call management capabilities, certain software is better suited for specific use cases.

Nextiva scored a 4.88 out of 5 rating, making it the top hosted PBX supplier overall. It is inexpensive, has a lot of calling functions, and is dependable. Furthermore, volume-based discounts allow company owners to save money without compromising customer or staff satisfaction.

You may learn more about our assessment criteria by clicking on the headings below:

30% of the overall score

We looked at the total cost per package tier, the availability of free trials, add-on costs, and per-minute calling prices while comparing VoIP services. We also took into account discounts, such as those offered for longer contracts or by volume.

20% of the overall score

During our review, we looked into features such call forwarding, call queuing, call recording, and call blocking. However, we looked at local number possibilities and hosted PBX solutions as well.

20% of the overall score

We looked at mobile applications for usefulness and simplicity of use, as well as software connections, to narrow down our choices. Video calling, live call monitoring, and vanity or toll-free number alternatives were all discussed.

30% of the overall score

We considered user feedback as well as our own experience with different mobile and desktop applications. We highlighted crucial areas of additional value, such as noteworthy features, to establish a fair comparison.

*Percentages based on total score

Conclusion

Small businesses find it difficult to compete with giant corporations. With a hosted PBX system, however, you can assist your clients and provide amazing experiences whether you have three or twenty staff. Nextiva is the greatest overall hosted PBX service because of its inexpensive pricing and must-have features.

The “virtual pbx for small business” is a type of hosted phone system that can be used to create a call center from home. These systems are typically cheaper than traditional PBXs, which makes them an attractive option for smaller companies.

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