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VoIP is quickly becoming the most popular way of making phone calls. There are many excellent products on the market, so it can be difficult to decide which one will suit your needs best. Below we’ve put together a list of our top seven picks that include some great features and design choices at different price points.
The “best wireless voip headsets 2021” is a topic that has been discussed in many articles, but it’s still hard to find the best one. This article will cover 7 of the best ones that are currently available.
Most voice-over-internet-protocol (VoIP) headsets come with call control functions including mute, hold, and volume adjustment, and many of them connect wirelessly through Bluetooth. Finding the perfect product is challenging since there are so many on the market. This is why we compared numerous alternatives based on pricing, general performance, and unique features to come up with the top seven.
At a Glance: The Best VoIP Headsets
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How Did We Assess VoIP Headsets?
To find the finest VoIP headsets, we looked at a variety of alternatives that connect to IP phones, softphones, or VoIP applications, as well as crucial aspects such as simplicity of use and sound quality that would make each a smart business purchase. We also evaluated characteristics that provided the most value for most businesses since each company owner’s demands are different. Comfortable headphones, for example, are vital, as is Cancellation of Noise.
We found the 4220 UC Poly Voyager to be the best-rounded solution for companies out of all the items we researched. It’s comfortable to wear for long periods of time, it’s simple to set up, and it includes HD voice so you can hear your customers well. Aside from these benefits, it is also reasonably priced and comes with a few extra features that make it stand out.
Nonetheless, there is competition, and we discovered a few more that may easily function at your workplace or for your agents. The following is a list of our criteria:
40%
Enhancers of Functionality
40% of the overall score
The comfort level of the headset, how simple it is to set up and use the headset, the sound quality during conversations, and whether the headset is wireless or not are all characteristics to consider. These functions immediately establish the headset’s day-to-day experience.
40% of the overall score
These are a little more specialized, but they improve your VoIP device’s overall experience. What is the headset’s wireless range? Is Cancellation of Noise available? Is it possible to modify the microphone’s position? How long can you chat before the battery is entirely depleted? Each of them is quite valuable, although mileage may vary depending on the kind of company.
20% of the overall score
We prefer to assess items based on the overall user experience using these recommendations. We looked for gadgets with a larger number of positive user reviews. We also considered pricing, general features, and the ease of use of each VoIP headset.
*Percentages based on total score
Best Overall VoIP Headset: 4220 UC Poly Voyager
4220 UC Poly Voyager
4.83 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- On calls, the built-in sidetone function allows you to hear yourself.
- Poly Hub is a PC or smartphone application that allows you to manage the functionality of your headset.
- Microphones with Cancellation of Noise
- For crisper calls, use the HD voice option.
What Isn’t There
- This is a more substantial VoIP-capable headset.
- The volume control buttons aren’t clearly marked.
Pricing
When it comes to a reasonable price point, features, ease of use, and setup, the 4220 UC Poly Voyager is the best overall VoIP headset. It’s easy to spend over $200 for an essential office equipment like this, but this product manages to come in under that price point without sacrificing too many features.
With the 4220 UC, you have the choice of either wired through USB-C or wireless, with 12 hours of talk time when utilizing Bluetooth.
This is still not a cheap headset, costing about $180 as the best of the lot, but there’s great value in more expensive parts of the gadget, such as the “Find My Headset” function. When connected, the headset also provides helpful verbal instructions and displays the remaining power level.
Best VoIP Headset for Multidevice Support: Evolve 75 by Jabra
Evolve 75 by Jabra
4.58 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Sound quality is excellent.
- Cancellation of Noise that is active
- Talk time of 15 hours
What Isn’t There
- More cushioning would be beneficial.
- It’s possible that the ear cups may sweat.
Pricing
Business isn’t always stationary; you may need to go about making printouts or even preparing coffee while still on the line with customers. While using the Evolve 75 by Jabra headset over Bluetooth, you have a good amount of range; you can move as far away as 100 feet without losing your call. While this doesn’t quite compare to a digital enhanced cordless telecommunications (DECT) headset like the Poly CS540, which offers a Range of 400 feet, 100 feet is typically more than enough range to move about the direct area.
This is definitely a useful device if your provider has call flip; you can connect it to two devices simultaneously, so keeping the conversation flowing naturally is easy. Other features like Cancellation of Noise that is active and a relatively comfortable design make this a standout VoIP headset, but it does lose a few points for its expensive price point. When all is said and done, expect to spend almost $300 on this product.
Best VoIP Headset for Talk Time: MB 660 Sennheiser
MB 660 Sennheiser
4.20 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Bluetooth range of 82 feet
- Up to 15 days of standby time
- NoiseGard technology from Sennheiser provides outstanding Cancellation of Noise.
What Isn’t There
- The ear cups are enormous.
- Extremely costly
Pricing
How much do you want to spend on quality? With the MB 660 Sennheiser, you’ll be paying almost $400 thanks to the premium Sennheiser speakers and top-shelf components. These are designed for professionals looking for premium features. Aspects of the headsets like Cancellation of Noise, impedance, and frequency response are useful in an office environment.
When it comes to business, interruptions can mean lost business. When using your VoIP headset, the last thing you want is to lose a call thanks to a dead battery. This is where MB 660 Sennheiser stands out as it has a full 30 hours of talk time. This is by far the most of the wireless headsets featured here—even more than the Evolve 75 by Jabra’s 15 hours of talk time.
The Poly CS540 is the best VoIP headset for long distances.
Poly CS540
3.94 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Range of 400 feet
- It’s simple to connect to both VoIP and landline phones.
- Three different ways to wear it
What Isn’t There
- Smartphones and computers are not compatible with DECT headphones.
- The sound quality may be better.
Pricing
Because of its over-the-ear design, the Poly CS540 stands out among the other items in our list. It also stands out due to its wireless capabilities, since it is the only DECT headset in our review. DECT is a wireless technology that offers much longer range than Bluetooth. As a consequence, you may use this IP phone or base 400 feet away.
This is a good option for agents who need to go make copies, consult with colleagues who can help with a call, or who simply want to grab a cup of coffee. Unlike products such as the Evolve 75 by Jabra and the MB 660 Sennheiser, this is a headset that won’t connect to a smartphone or PC, so consider that before your purchase. Also, if you need talk time, this only provides seven hours of use per charge, and both of those Jabra and Sennheiser products provide 15 and 30 hours of talk time, respectively.
Best Wireless Call Center VoIP Headset: H600 Logitech
H600 Logitech
Overall Score: 4.05 OUT OF 5 iOur score is based on our experts’ weighted analysis of hundreds of comparable items and services.
What We Enjoy
- Design that is very light.
- Low-cost pricing point
- Sound quality that has been fine-tuned
What Isn’t There
- Bluetooth talk duration is restricted to six hours.
- The range is just 33 feet.
Pricing
While some might question the slightly uncomfortable foam ear cups used on the H600 Logitech, the Low-cost pricing point coupled with a solid design make this a competitive call center headset. While these lack HD sound, the stereo sound quality is very strong, especially when coupled with the Microphone with Cancellation of Noise.
These are little approximately 10 ounces in weight, so you won’t even realize them when using them. For wireless communication, you’ll need the supplied USB Nano receiver, thus these are headphones you’d use with a softphone app rather than a smartphone.
Best Wired Call Center VoIP Headset: Biz 2400 II by Jabra
Biz 2400 II by Jabra
3.93 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Peakstop technology automatically filters out sounds that exceed 118 decibels.
- Cushioning on the ear cups and above the head is made of leatherette.
- Boom arm is fully rotatable.
- HD voice
What Isn’t There
- The Jabra Biz 2400 is an expensive wired headset.
- There isn’t a wifi option available.
Pricing
Many modern call centers use hot desking, which means that agents use the same resources. When this is the case, your agent’s headsets will need to be durable enough to withstand extended use. The Biz 2400 II by Jabra is a contact and call center headset designed to last for years thanks to a reinforced cord and a strong boom arm. In a call center environment, durability is critical; it’s easy to run over cords or wear out mics. Out of the products reviewed, the Biz 2400 II by Jabra is the most ready for this kind of punishment.
This is a wired headset with crucial features such as noise reduction and a lightweight design for long-term use. Your agents will discover a dedicated control dongle with muting, volume control, and hold features along the wire.
Best Budget VoIP Headset: LX-6000 Microsoft LifeChat
LX-6000 Microsoft LifeChat
3.85 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Digital audio with ultra-wideband bandwidth
- Microphone with Cancellation of Noise
- Cushioned ear cups and an ergonomic design
What Isn’t There
- There is no wifi capability available.
- It’s built inexpensively to keep the price low.
Pricing
The LX-6000 Microsoft LifeChat is a wired VoIP headset that’s priced very affordably. In fact, it’s almost half the price of the second-cheapest headset, the H600 Logitech. It’s easy to find it on the market for less than $40. Features include stereo sound, a Microphone with Cancellation of Noise, and inline volume and microphone controls. The microphone on this headset is also very adjustable so that you have the most comfortable arrangement for your calls.
The ear cups on these are also quite well cushioned, ensuring that prolonged usage is a pleasant experience. On hotter days, though, the cloth utilized might be a little sweaty. Because this headset is totally plug-and-play, it’s simple to start calling once you’ve set up your VoIP system. It’s also certified for Skype for Business.
What to Look for When Purchasing a VoIP Headset
A excellent wireless VoIP headset will offer a number of critical features that will benefit your company. Here are some characteristics to check for:
Cancellation of Noise
Call centers and certain workplaces may be quite noisy, particularly if your staff is constantly on the phone with clients. As a result, think about getting a VoIP headset with noise cancellation. This will make it simpler for your agents to interact with consumers and will eliminate the need for agents to ask clients to repeat information.
There are two main types of Cancellation of Noise technology:
- Passive: Passive Cancellation of Noise virtually muffles outside sound so that the agent hears the customer better. VoIP headsets that use a passive system block ambient noise using a specific shape that isolates the ear.
- Active: This form of Cancellation of Noise uses the microphone to create an anaphase wave. The anaphase wave creates a sound that is the opposite of any sound in the external environment. This virtually mutes the sound so that you can’t hear it.
As a general rule, Cancellation of Noise that is active is more desired because it delivers an isolated experience for dialers. Still, since this is a powered approach to Cancellation of Noise, it can cause the battery in a pair of Bluetooth VoIP headsets to wear down quicker, cutting down talk time.
Wireless Capabilities
When you’re on the go, you could use these VoIP headsets to speak with consumers. Bluetooth is often used to connect VoIP wireless headsets to your choice IP phone, softphone, or VoIP software. While this isn’t an essential function, having wireless communication makes your calls more convenient. It enables you to do other tasks while conversing.
Another component of a headset’s wireless capabilities is range. When speaking with a customer, will you always remain at your desk? You may need to walk around from time to time, and a gadget with a long range will make this easier. Most Bluetooth devices have a range of roughly 33 feet, however VoIP headsets with 100-foot capabilities are available. DECT headsets, which may have ranges up to 400 feet, are handy in certain workplace contexts for users who wish to extend their range.
Extra Talking Time
This feature is exclusive to wireless headsets since you have unlimited talk time when using wired devices. Talk time on headsets will vary based on the internal battery and the features you use while talking. For example, features like Cancellation of Noise and HD voice will drain the battery on your headset more than simply calling without any extra features.
As a general guideline, you want headsets with a talk time of between eight and ten hours at the base. This gives you enough functionality to last a whole shift. Additionally, if your wireless headsets offer USB connection, your agents will be able to plug in and communicate without wasting the device’s internal battery.
Most Commonly Asked Questions (FAQS)
Do you need a specific VoIP headset?
Although headsets aren’t necessary for most small business VoIP services, they might be a valuable addition. Because they sit on the head, these headsets are more comfortable to use during conversations, and the majority of them will connect straight to any VoIP endpoint you use to make calls.
What is the difference between a VoIP wired headset and a VoIP wireless headset?
A VoIP wired headset is a communications device that connects to your VoIP endpoint through USB or another connecting mechanism. You may, for example, connect your headset to an IP phone or a USB connection on your PC to interact through a softphone program or a browser tab.
Which headsets are used in call centers?
Call centers, on the whole, employ corded headsets. Additionally, other organizations employ more comprehensive headsets, but for the most part, these firms don’t need headsets that interact with a smartphone app, but this has altered with the emergence of virtual contact centers.
Conclusion
The finest VoIP headset for your company will give you with a comfortable and secluded atmosphere for chatting with your clients and partners, and having the correct gear is crucial. You’ll also get great audio, and many of them will operate with your business phone system’s IP phones, softphones, and smartphone applications.
We found the 4220 UC Poly Voyager to be the current best of the lot, but any of the other products we selected could easily fit your needs. Here are a few questions to ask before you make a purchase so that you can make an informed decision:
- What level of noise isolation do I require?
- Is it necessary for me to have a headset with a long wireless range?
- Will I be using a VoIP app on my phone to make calls?
- How much time will I need to talk?
The “logitech voip headset” is a great device to use for VoIP. It has a good microphone and is easy to use, with a lot of features.
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