Benefits of Third-Party Data for Insurance Companies

Third-Party Data Enhances Digital Sales Capabilities

• A report published by McKinsey & Company in February 2019 offers some information on the benefit that retail bankers derive from using third-party data.
• According to this report, a North American bank was able to triple its yearly online product sales in just a year, thanks to its use of both first-party and third-party data, a powerful marketing stack, and a flexible operating model.
• The bank uses third-party data such as geospatial data and browsing behavior data.
• Its marketing technology stack allows for omnichannel campaigns and a holistic view of the customer, while its adaptive operating model allows for marketing tactics such as cross-functional marketing war rooms.
• Though not the sole reason the bank was able to triple its online product sales, the bank’s use of third-party data was instrumental in achieving this increase in sales.
• This example provided by McKinsey & Company illustrates that the use of third-party data alongside other marketing tools can lead to significant increases in online product sales.

Third-Party Data Facilitates Programmatic Advertising

• • An article published by the Interactive Advertising Bureau (IAB) in December 2018 shows that in 2018, companies in the United States were increasing their spending on third-party data, particularly third-party audience data.
  • That year, despite the emergence of quality, privacy, and regulatory issues associated with third-party data, spending on third-party audience data was projected to increase by 17.7% from $10.14 billion n 2017 to $11.94 billion in 2018.
  • Digital data, specialty or engagement data, and identity data were the categories of third-party audience data that were projected to grow the fastest in 2018.

• According to the IAB, the increase could be attributed in part to the rise of programmatic advertising. This information suggests that there is value to leveraging third-party data in programmatic advertising.
• According to Orchid Richardson, the vice president and managing director of the IAB Data Center of Excellence, third-party data has become increasingly vital, thanks to the role that programmatic advertising now plays in the marketing landscape.
• Brands use third-party data such as geolocation and interests to “deliver highly personalized messages to consumers and expand [their] audience.”

Third-Party Data Supports Personalization Efforts

• A report published by experience and personalization platform provider Monetate in March 2019 indicates that third-party data is used in personalization efforts, especially in the retail industry.
• Monetate polled 607 marketers from North America and Europe and found that 37.7% of marketers in the retail industry use third-party data sources to support their personalization efforts.
• This percentage was only 22.1% in the travel and hospitality industry and only 14.1% in the insurance industry. Based on Monetate’s survey, 78% of businesses in North America, 79% of businesses in the retail industry, 72% of businesses in the travel and hospitality industry, and 70% of businesses in the insurance industry get a positive return on their personalization efforts.
• It is important to note, though, that as far as personalization efforts are concerned, there are more marketers who use purchase history, email activity, mobile actions, and website behavioral data than marketers who use third-party data sources.

Third-Party Data Improves Synthetic Identity Fraud Detection

• Banks in the United States can use third-party data in improving their synthetic identity fraud detection processes. McKinsey & Company was able to demonstrate this through a research study it recently conducted.
• According to an article the company published in January 2019, the company undertook research that involved the use of 15,000 customer profiles from a marketing database and of nine external- or third-party data sources.
• These external data sources provided information such as email addresses, financial behavior, landline phone numbers, mobile phone numbers, property records, and social media accounts.
• With the help of these external data sources, McKinsey & Company was able to develop a system for measuring the depth and consistency of a customer profile. The accuracy of this system was enhanced by machine learning models.
• Through this system, McKinsey & Company was also able to determine that of the 15,000 customer profiles included in its study, only 5% could be considered suspicious.
• McKinsey & Company’s research illustrates that banks can use third-party data to develop a similar scoring system for immediately identifying high-risk customers and low-risk customers.

Third-Party Data Enriches Machine Learning Models

• An article published by McKinsey & Company in February 2020 shows that commercial banks in North America can use both first-party and third-party data in creating practical machine learning models that, in turn, can help them achieve incremental growth.
• According to this article, “while commercial banking data sets will probably always be small relative to retail, commercial banks can now achieve step changes in performance by applying machine learning to a range of internal and third-party data.”
• Based on this same article, commercial banks in the region can develop handy machine learning models using large data sets.
• Commercial banks can achieve 10% to 15% incremental growth by creating next-product-to-buy models that would improve cross-selling.
• They can also achieve 5% to 15% growth by creating granular microsegment pricing models and 15% growth by developing adaptive retention treatment models and early-warning systems.

Third-Party Data Helps Provide a Complete Customer Picture

• An article published by the Boston Consulting Group in February 2019 suggests that companies can use third-party data in building a complete view of the customer and in simplifying the customer journey.
• In the article, the group cited a finance company as an example of a company that has successfully used third-party data in streamlining the customer journey. This company is a subsidiary of a large retailer in Europe.
• By using both first-party data and third-party data on its 16 million loyalty program members and housing this data in one safe and connected platform, this subsidiary was able to significantly reduce the number of screens that a customer has to go through to apply for a credit card online.
• It was able to cut down the number of screens from eight to three, and it was able to provide differentiated products such as price-advantaged loans.

Third-Party Data Provides Breadth, Depth, and Scale

• A white paper published by Data Axle, a Texas-based third-party data provider, shows that even though third-party data could be more expensive and less accurate than other types of data, it provides breadth, depth, and scale that could not be matched by zero-party, fist-party, or second-party data.
• Data Axle, for example, boasts that its database contains over 16 billion data points from an audience of over 320 million consumers and over 15 million businesses.
• According to Data Axle, third-party data helps in augmenting existing data and filling in gaps in other types of data.

Third-Party Data Powers Forecasting Models and Decision-Making Processes

• An article published by McKinsey & Company in October 2019 suggests that third-party data powers forecasting models and decision-making processes. In this article, McKinsey & Company cited the chemical sector as an example.
• According to the management consulting firm, players in the chemical sector can now create more accurate price forecasting and decision-making models by leveraging both in-house data such as stock levels and order intake and third-party data such as commodity price indices, trade statistics, and stock levels of distributors and manufacturers.
• A global fertilizer manufacturer that leveraged third-party data sources for general market or discrete event information such as political interventions and force majeure events was able to develop a more sophisticated price forecasting model.
• This new model is capable of forecasting both short-term and medium-term price fluctuations apart from the usual long-term price fluctuations. Thanks to this new model, the company is now better positioned to decrease its commodity spending by 2% to 3%.

Benefits of 3rd-Party Data For The Insurance Industry