Table of Contents
Forwarding calls to a business phone system is a great option for small businesses because it allows them to continue their work while they’re on the call. It helps avoid distractions and provide an easy transition from one caller to another. Here’s how you can use forwarding in your own business!
Call forwarding is a function of a corporate phone system that routes incoming calls to a different phone number. It may improve customer experiences and call management skills by ringing several phones, such as the office, home, or mobile, to guarantee that your customers get prompt, dependable service. By redirecting calls to numbers with local area codes, this function may give your company the illusion of having a more local presence.
How to Forward a Phone Call
Call forwarding is used to simply reroute an incoming call to another phone number. It was a completely flawless and automated process that took place without the caller’s knowledge. Businesses of all sizes may now use sophisticated auto attendants and complex forwarding policies to increase call quality and efficiency.
Contact your cellular service provider and follow their instructions to start forwarding your mobile or landline calls for basic functionality. You’ll need to hire a business phone system provider if you want more sophisticated call forwarding control and customization. The amount of forwarding you may perform will thereafter be determined by your specific service.
This is due to the fact that not all providers provide the same amount of call forwarding. Some route incoming calls to a designated number, while others enable you to use auto attendants and custom logic to intelligently forward calls to the correct destination at the right time.
How to Forward a Phone Call Using RingCentral
Advanced call forwarding is one of RingCentral’s many voice-over-internet-protocol (VoIP) services, giving you maximum control with your incoming calls. Incoming calls may be directed to any or all of your devices, independent of department or location. You may also have the numbers ring sequentially or concurrently to maintain a balance of availability and response.
Create your own call reroute rules depending on factors like the time of day, the day of the week, or the caller ID. When a high-profile customer calls, for example, you may set up rules to ring you or a manager’s phone number. On weekends, depending on the caller ID, you might route calls to your customer service staff or voicemail box.
How to Forward a Phone Call Using Grasshopper
The call forwarding feature in Grasshopper is basic yet effective. Incoming calls may be forwarded to specified preset greetings, voicemails, or extensions using their services.
Grasshopper is designed for small teams and solopreneurs, allowing you to set custom rules to manage low-bandwidth calls. You may, for example, create a timetable depending on the time of day and the phone you’ll be using. You have the option of sending incoming and unanswered calls to voicemail or even forwarding them to a backup landline number.
What Does Call Forwarding Entail?
Call forwarding has gone a long way in recent years, but it’s still a rather straightforward operation on the backend of your calls. Here’s what happens behind the scenes when a procedure is automated:
- An inbound call is initiated when a caller phones your company number.
- The incoming call is recognized by your provider or company phone system, and an outgoing call is placed to the selected forwarded number.
- The technology smoothly connects the incoming caller with the forwarding destination by bridging these two calls.
This is the automatic method; however, there are other manual methods for redirecting incoming calls. When a busy agent receives an incoming call, for example, he or she may push a button to transfer the caller to another available agent’s number or extension.
Using a Mobile Number to Enable Call Forwarding
It’s typically simple to enable this option for your phone number. Step-by-step instructions for setting it up are likely available from your cellular service provider or corporate phone system.
For example, dial *72 followed by the 10-digit number you want to forward your calls to enable call forwarding for your Verizon mobile phone number. Then, open the My Verizon mobile app, go to the Account page, select “Preferences,” tap “Manage call forwarding,” and input the 10-digit number you want to route calls to. Follow Grasshopper’s support instructions to enable call forwarding for a Grasshopper number.
Using a Landline Number to Enable Call Forwarding
It’s just as easy to enable this option for your landline number:
- Wait for the dial tone after dialing *72 on your landline phone.
- Enter the 10-digit number you’d like to forward your calls to after the dial tone.
- To activate the new call forwarding, press pound.
Most Commonly Asked Questions (FAQs)
What is the purpose of call forwarding?
Businesses may use call forwarding to guarantee that incoming calls are answered. You may set up call forwarding policies to reduce the time it takes to respond and the number of missed calls. If you prefer to acquire phone lines with local area codes to offer yourself a more identifiable presence in communities, you may also use call forwarding.
When you enable call forwarding, what happens?
When you enable this function for a mobile number, all incoming calls to that number will be forwarded to the number you choose. For incoming calls, the original number and the call forwarding number may both ring, depending on your provider.
What is the maximum number of numbers I may use for call forwarding?
Your provider will choose which numbers you may use for call forwarding. RingCentral, for example, allows you to send calls to up to 10 lines, but Grasshopper allows you to forward calls to up to 15 numbers.
Is it possible for me to forward text messages as well?
Although you may forward text messages, the procedure is not the same as setting up call forwarding. Check your provider’s features to check whether text message forwarding is available and what the steps are for doing so.
Conclusion
Call forwarding isn’t groundbreaking technology, but it is a simple and effective technique to guarantee that customers’ calls are handled quickly. It enhances the customer experience and minimizes the amount of missed calls and voicemails, whether you’re a team of one or ten.
Call forwarding is available from most phone companies and corporate phone systems, although the features and capabilities differ. Consider Grasshopper if you want this functionality but don’t require all the bells and whistles of more costly phone system alternatives.
