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The global economy is constantly changing and it’s always wise to stay ahead of the curve. Fresha, a blockchain-powered platform for cryptocurrency trading has made its way into the market with an impressive offer that gives you access to multiple investing opportunities at different levels within your budget.
Fresha is a marketplace that allows users to sell their products online. It is an open market, meaning anyone can set up shop and start selling their products. Fresha has caught the eye of many businesses who have seen the potential for this new business model. Read more in detail here: what is fresha marketplace.
Fresha (previously Shedul) is a free cloud-based appointment scheduling app and POS system for salons and spas. Its user-friendly booking platform provides complete retail sales functionality, inventory monitoring, analytics, and Marketing Instruments. Fresha is ideal for small salons with several stylists since it is free for an infinite number of team members.
Pay a visit to Fresha.
When Should You Use Fresha?
Fresha is a Point-of-Sale system designed specifically for beauty and wellness businesses. Although its capabilities aren’t comprehensive or adaptable enough for a major company or medical office, its free Online Reservations platform is an exceptional bargain for small salons, beauty salons, and wellness centers.
Fresha comes highly recommended for the following:
- Many stylist salons and spas: Fresha is one of our top selections for the finest salon and spa POS systems since reservations among multiple stylists are free. You may plan infinite appointments for unlimited team members in many locations, unlike other well-known appointment applications.
- With a small budget, start a wellness business: Fresha is not just free, but it also has some of the lowest credit card transaction costs we’ve observed in the industry. It deserved to be included in our list of the best free appointment scheduling software.
- If your wellness company also sells physical items, Fresha enables you to upload an infinite amount of inventory to your account and gives sales management tools. From your Fresha dashboard, you can also sell online by creating a simple online shop.
When to Use a Substitute
- Busy salons with walk-in consumers: While Fresha can schedule infinite appointments, scheduling a high number of walk-in customers from a single desk might be difficult. DaySmart Salon (previously Salon Iris) is a good choice since it offers a walk-in kiosk and a regular appointment booking system.
- Fresha can handle several staff members’ calendars for solopreneurs in the wellness industry. As a result, wellness-related solopreneurs might look at Square Appointments, which provides capabilities for maintaining one calendar per user, as well as the integration of personal calendars.
- Businesses that operate online: Fresha does not offer video calling for personal trainers, fitness instructors, and other wellness coaches who work online. Alternative scheduling software solutions, such as Picktime and 10to8, are recommended for these customers.
Overview of Fresha
What if I told you that
Shedul, a popular scheduling application, changed its name to Fresha in 2020. The new moniker “captures a broader notion of all we do,” according to the corporation. Fresha has launched a slew of additional services for salon and spa operators since the rebranding, including free tools like custom client forms, client profile feeds, and stock counts for supply goods.
Determining Factors for Fresha
Pricing at Fresha
Fresha is a totally free service. It does, however, demand extra fees for certain functions.
- Fee for new clients: For each new customer booked via Fresha’s marketplace, the supplier charges a one-time 20% finder’s fee. This charge does not apply to repeat customers or those who make a reservation via your website or social media accounts.
- Send customers text messages (5 cents each) or emails as part of a blast campaign (2 cents each).
- Payment processing fee: 2.19 percent + 20 cents per transaction, including payment processing, appointment reminders, and a placement in the Fresha marketplace for customers. Fresha has one of the lowest processing fees we’ve encountered.
Upload your customer’s details when joining up with Fresha to avoid being charged the new client fee for current clients. By following the instructions on how to import a customer list, you can quickly import your current database.
Hardware by Fresha
Fresha is compatible with both iOS and Android devices, so you may buy or use any hardware that supports either operating system. This includes barcode scanners, cash drawers, and printers, as well as any other appropriate peripherals.
Fresha’s Advantages
Fresha’s free tool is jam-packed with features that may help you better manage your calendar, inventory, and personnel.
Since the previous time we checked in:
Fresha has made several updates to their product since we last reviewed it in March 2021, including:
- The software’s user interface was completely redesigned.
- Reviews, numerous note sections, custom links for services, vouchers, scheduling appointments, and more have been added to the redesigned and extended client profile.
- Stocktakes, both full and partial, are used to count inventories.
- Fresha users have access to integrated payment processing.
- Multiple photographs for items and customer profiles are possible.
Booking Calendar in Real-Time
Calendars may be accessed from both mobile and desktop devices, providing real-time information. View the entire schedule of a certain staff person for the day or week, or see which staff members are working on specific days. You can also manually add new appointments or block periods on the calendar, as well as ring up sales for walk-in customers.
A demonstration of how to use your Fresha dashboard to see several team members’ appointments and to ring up a transaction.
Management of clients
Fresha allows you to add customers one at a time (for walk-ins) or in bulk (by uploading a CSV file). Each client file includes your customer’s consultation form, future and prior appointments, purchase history, and bills, in addition to their contact information. You may also edit, combine, remove, or block a client file, and any changes will be visible to other platform users in real time.
Your customers can also create their profiles by booking online or using the downloadable Fresha client app. They will have a star next to their name in your Management of clients tab, and while they have full access to edit their contact information, you also have the option to accept the changes or restore the original contact details for your records.
The client information view in Fresha provides you with a summary of client visits, forms, bought goods, invoices, reviews, and more. You may also arrange an appointment or make a purchase for a retail goods straight from this window.
Personnel Management
On your Fresha platform, you may add bookable and nonbookable (for admin and receptionists) staff members, as well as their contact information and job title. You may also add locations (for companies with several locations) and work hours. You’ll still need to identify commissions and services provided by workers by selecting from a selection in the services page. A toggle button will enable a member of your team to add appointments to the calendar.
How to add team members to your Fresha dashboard in this video.
Permissions for staff members are multilayered and may be adjusted depending on their jobs. At any moment, you may change or eliminate access levels.
- Permissions at the most basic level simply allow for viewing.
- Service providers have low-level permissions.
- The admin and receptionist jobs have medium-level access.
Each permission level may be customized to determine which functionalities are available.
Creating Services
You may perform the following things using the services tab (located under the Settings tab in your sidebar):
- Make a list of services that a single customer may book in a single visit.
- Make an Online Reservations and voucher sales service accessible.
- Create a single service or a bundle of services that may be booked all at once.
- Indicate the number of employees available for each service, commission, and tax rate.
You may make your services bookable on Fresha, your own website, and via “book now” buttons on your social media platforms.
Create categories and color codes for your services to make them easier to find on the calendar.
Online Reservations
Fresha allows businesses to have clients book appointments from Facebook, Instagram, Google, and their website with a “Book Now” button. It also gives customers the ability to reschedule, cancel, and rebook appointments online so they don’t need to make a call. With Online Reservations, businesses can receive and automatically accept booking appointments at any time of the day.
Fresha’s marketplace is a customer-facing online platform where company owners who use Fresha’s scheduling software may make their services accessible to customers through mobile devices.
In the Fresha marketplace, you may look for a certain service in a given area and read reviews about it.
Clients may establish a customer account and explore services available for sign-up, while service providers can build a company profile and display their paid plan services. They may also write reviews and ratings, which other customers can see. Fresha’s functionality is unique, and it might be a great method for new companies to get clients.
An illustration of your company listing on the Fresha marketplace.
Point-of-Sale
Fresha enables you to create payment kinds that will be used throughout the checkout process. The platform may include checkout suggestions and allow users to choose payment and discount kinds, as well as staff commission rates and voucher duration. It may also set tax rates for certain goods, customize the information that is shown, and add custom prefixes or numbers to invoices sent to consumers.
You can also set up integrated card payment processing, manage tip settings, and accept Pay By Text messaging for offline and even Online Reservationss. Clients receive a secure payment link through an SMS message and an authorization code to complete the payment.
Management of Inventory
You may upload an infinite amount of inventory for product sales, and you can establish distinct categories and brand listings so that you can define each when uploading your items. A option for generating a suppliers list is also available, enabling you to keep track of the information you’ll need for purchase orders.
Fresha’s inventory management features are also worth highlighting. It allows you to place orders straight from the platform—a functionality that is generally only available as an add-on for other popular POS systems. Stock transfer is also accessible for companies with several locations. Stocks that are being sold or transferred may be found using barcode scanners.
Fresha can also measure internal product use in salons, such as shampoo and hair coloring. To keep an eye on shrinkage, you may also check data for internal usage, damaged, missing, and expired items. Most all-purpose POS systems do not have this functionality.
Reporting & Analytics
The platform provides a large number of data and analytics that may help you understand how well you’re doing with sales, appointments, and customer retention. It gives you the ability to:
- Keep an eye on your budget, employee performance, and inventories.
- Keep track of the number of vouchers sold, the number of redemptions, and the number of cancellations.
- See how much money you’ll make from future appointments.
- Determine who your best customers are.
The analytics dashboard gives you a snapshot of your company’s performance over time.
Integrated Payments & Cancelation Policy
Fresh Pay, the company’s integrated card processing function, encrypts customer information with industry-standard PCI compliance. By charging penalties from a client’s card-on-file, you may receive payments and gain advanced no-show protection. Fresha will send your available cash to your bank account on a daily basis, and you’ll be able to follow it in real time.
In the meanwhile, you may personalize your cancellation policies. You may choose the cancellation rate as well as the amount of notice necessary before penalties are applied. Clients will be prompted to confirm their booking by providing credit card information, which will appear on your Fresha marketplace page. For certain customers and appointments, you may also overrule policy settings.
Forms for Consultation
Clients input service-related information such as medical history and permission on Fresha’s consultation form, which is extremely customisable. The form builder enables users to start from scratch or utilize pre-made templates to construct forms. You may also customize the answer kinds to fit your company’s requirements (e.g., multiple-choice, drop-down, or short-text).
The form is automatically sent to customers before to their visit and may be viewed from a mobile device. Clients may save their completed forms to their profile after they’ve finished them.
A customer intake or consultation form example
Messages to Customers
Your alerts are provided to your customers through email by default. The texts and settings are fully adjustable, and you can see how your message will appear as an email, SMS message, or app notification before sending it.
You can also review your sent client notifications. The Messages to Customers section on the platform has a message log tab where all messages are listed and sorted from most recent to earliest. You can also use the search tool to look for a specific message.
The client profile page allows you to change your notification preferences and push notification settings.
Marketing Instruments
Fresha has smart Marketing Instruments that can be automatically triggered based on your calendar and client list. The platform uses a smart delivery system, which sends out blast messages based on live client information, preferences, and your business’s default settings. This can be used to send out exclusive discounts and announce special events to a specific clientele.
Marketing messages that you may send to your customers through SMS or email are listed below.
Integrations
There are only a handful of Integrations available for Fresha users, and they are entirely for marketing and Online Reservations purposes.
- Make a reservation with Google.
- Google Analytics is a tool that allows you to track
- Pixels on Facebook
There are no connectors for other critical corporate activities like accounting, payroll, or chat messaging as of this writing.
Fresha’s User-Friendly Design
- Interface that is simple to utilize
- Base of knowledge
- Tutorials on video
- Discussion board for the community
- It’s compatible with iOS, Android, and Windows.
- There is no telephone assistance.
- There isn’t any offline access.
Fresha registration takes just a few minutes, and the system walks you through the setup procedure, which includes a sample function that you can use to get a feel for the interface.
The platform also has a help center and a Discussion board for the community where users share ideas on future upgrades. It also has training videos on its YouTube channel for a quick run-through of features. Fresha’s customer support is available only through email, daily from 7 a.m. to 7 p.m., in all time zones, globally.
How does Fresha stack up against the competition?
More information on how Fresha compares to other popular scheduling applications can be found here.
What Users Have to Say About Fresha
Fresha has received mostly excellent feedback, with most users praising how simple the site is to comprehend. They praised Fresha’s employees for their helpfulness, despite the fact that Fresha doesn’t have a customer hotline (they transact only by email). Some users, on the other hand, want for feature updates sooner rather than later, such as the ability to secure bookings and customize displays with brand colors and logos.
Fresha received the following ratings from other well-known third-party review sites:
Finances Online has a Customer Satisfaction Algorithm that collects and analyzes software reviews, comments, and opinions from a variety of social media sites to produce a score out of 100. Fresha received an 87 percent total user satisfaction rating.
Conclusion
Fresha’s free plan and unrestricted scheduling make it a great appointment scheduling option for small salons. It has a variety of appointment customization capabilities as well as endless retail features, such as built-in stock ordering and control, that are generally extra when using other POS systems. The system is updated on a regular basis, so users may anticipate exciting advancements in the near future.
Pay a visit to Fresha.
Fresha is a new app that allows users to create a budget, track their spending, and keep an eye on their savings. The Fresha app is available for free in the App Store. Reference: how does fresha app work.
Frequently Asked Questions
How does fresha make money?
A: Fresha makes money through various means of advertisement, such as ads and sponsored articles on their blog. They also have a Patreon page where people can donate to help support the website
How much is fresha worth?
A: Fresha is a popular drink in the Philippines and can cost up to $3.
How do I put my business on fresha?
A: To add your business to fresha, please feel free to send us a message on our website.
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