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Having a medical-related background, you likely check your HIPAA compliance before signing up for any online services. Here are five of the best video conferencing solutions that meet these requirements.
The “zoom for healthcare” is a video conferencing solution that has been designed to meet HIPAA-compliant standards. The product offers a number of features, including enhanced security and privacy, as well as increased scalability.
HIPAA, or the Health Insurance Portability and Accountability Act of 1996, safeguards sensitive patient information from being released without the patient’s knowledge. Businesses that must preserve the privacy and confidentiality of their clients cannot utilize just any video conferencing or calling platform. To keep patient data safe, they require a HIPAA-compliant video conferencing system that follows tight rules and security measures.
To assist you in finding the finest alternatives, we combed through the available options and identified the top five HIPAA-compliant video conferencing systems for healthcare organizations:
- doxy.me is the greatest overall video conferencing software, as well as the best HIPAA-compliant video conferencing software, in terms of comprehensive data privacy security, convenience of use, and price.
- VSee is ideal for healthcare organizations that wish to provide their patients with a white-labeled, branded experience.
- Zoom for the Healthcare Industry is ideal for medical clinics and professionals that want a dependable, user-friendly solution that connects with medical equipment.
- Medici: The best HIPAA-compliant video conferencing alternative for on-call, mobile, home care, and work-at-home healthcare practitioners.
- GoToMeeting: For providers that want to integrate with other GoTo products as part of a unified communications (UC) platform, this is the best option.
How Did We Pick the Best HIPAA-Compliant Video Conferencing Options?
Patient data must be protected from unlawful disclosure by businesses in the healthcare sector. They must employ HIPAA-compliant communication technologies, from their corporate phone system to their video conferencing and calling capabilities, in addition to securing patient data. We began with HIPAA-certified platforms to locate the finest HIPAA-compliant video conferencing options.
We whittled down our selection to the top by considering cost, basic and advanced features, and user reviews. We needed software that offered a great user experience while simultaneously providing healthcare-specific features like medical device connections, patient waiting rooms, and post-visit questionnaires.
Doxy.me is the finest HIPAA-compliant video conferencing option for healthcare practitioners, according to our study. It offers the most complete compliance, fulfilling not just HIPAA criteria but also the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the Personal Health Information Protection Act (PHIPA).
doxy.me is simple to use, inexpensive, and offers a feature-rich subscription that includes virtual patient waiting rooms, branding, simultaneous calls, and email and text communication for healthcare practitioners. Sign up for a free account to give doxy.me a try without committing to anything long-term or financially.
Go to doxy.me for more information.
Learn more about How Did We Pick the Best HIPAA-Compliant Video Conferencing Options? by clicking on the tabs below:
25% of the overall score
Despite the fact that HIPAA compliance is a prerequisite for organizations in the healthcare sector, video conferencing solutions do not have to be expensive. We looked at platforms that provide free plans and how much capability they offer. We looked at subscription tier pricing to discover which solutions provide the most functionality for the least money.
25% of the overall score
Aside from HIPAA compliance, the finest video conferencing software has features that increase call quality and make it simpler for you to use (and your patients). We looked at systems that included high-definition (HD) audio, HD video, and a desktop application. We also looked at the different price levels to determine whether any systems guarantee HIPAA compliance beyond the most costly packages.
25% of the overall score
Advanced features go beyond the fundamentals to enhance processes and improve patient experiences. We looked at which systems offered patient surveys, PIPEDA compliance, Integrations of medical devices, and patient waiting areas. Advanced capabilities (such as medical device connections) may also be a deciding factor in deciding which platform is best for your company.
25% of the overall score
After reviewing all of the quantitative variables, we put the program to the test to see how well it worked, how easy it was to use, and how it made us feel. We also looked at prominent review sites to find out how much other people like, hate, and utilize various video conferencing solutions.
*Percentages based on total score
doxy.me: HIPAA-compliant Video Conferencing Solution of the Year
Doxy.me
4.56 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Plan that is completely free indefinitely
- Compliant with HIPAA, GDPR, PHIPA, and PIPEDA
- A free Business Associate Agreement is provided to all suppliers (BAA, a HIPAA requirement for U.S. entities only)
What Isn’t There
- There are no Integrations of medical devices or high-definition audio.
- I’m unable to transmit patient surveys.
*Pricing for doxy.me
- Unlimited video call minutes and sessions are available for free.
- Professional: $29 per month for high-definition video, text and email invitations, screen sharing, and group calling.
- Clinic: $42 per month includes a customizable subdomain, bespoke branding, and more admin capabilities.
- Enterprise: Customized price for onboarding, single sign-on, and extra customer service.
*Pricing is based on a year-to-year subscription.
The only video conferencing options on this list that openly declare that they comply with PIPEDA and HIPAA laws are doxy.me and Zoom for the Healthcare Industry. Because PIPEDA is Canada’s counterpart of HIPAA, it’s crucial for any healthcare company that does business in both the US and Canada.
doxy.me is an easy-to-use, HIPAA-compliant video conferencing platform with a Plan that is completely free indefinitely that delivers surprisingly rich functionality. For example, it includes unlimited video call minutes and sessions, chat messaging, virtual waiting rooms, and patient queues—all bundled under HIPAA compliance without spending a dollar.
On the downside, unlike Zoom for the Healthcare Industry, doxy.me does not provide Integrations of medical devices or HD audio. If you pay $29 per month for the Professional plan, you receive HD video, but HD audio is still not available. You won’t be able to use doxy.me to submit pre- or post-meeting questionnaires as you can with VSee.
Features of doxy.me
- PIPEDA compliance: If you offer telehealth services to patients in both Canada and the United States, your video conferencing platform must comply with both HIPAA and PIPEDA.
- Simultaneous calls: Depending on your workflow and patient queue, you may need to place patients on hold or place them in a virtual waiting room while you handle other calls. Simultaneous calling allows you to manage many calls at the same time without having to disconnect and reconnect.
- Customized branding: Add your logo and personalize the subdomain to give your video conferencing platform a customized appearance and feel.
VSee: The Best Branding Customization Solution
VSee
4.50 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Custom branding on the patient dashboard
- HIPAA-compliant video conferencing through the browser
- Forms for intake and payment via credit card
What Isn’t There
- Expensive
- There isn’t any HD audio available.
Pricing for VSee
- Unlimited 1:1 video calling and a virtual waiting room are available for free forever.
- Unlimited group video calls, internet appointments, and intake forms for $49 per month.
- For an estimate on a white-labeled VSee Clinic, mobile app, and further support, contact sales.
*Price is based on a month-to-month subscription.
VSee is a web-based, HIPAA-compliant video conferencing service that allows patients to join calls without having to download any software. On the Free Forever plan, your healthcare organization can conduct limitless 1:1 video telehealth calls, but to enable group calling, you’ll need to upgrade to the Basic plan.
Patients may utilize VSee to schedule appointments online, fill out intake paperwork, and even make credit card payments. To guarantee that patients attend meetings on time, medical professionals might issue text and email invitations.
VSee’s enterprise plan excels when it comes to enabling healthcare organizations to customize and white-label a virtual clinic experience. Patients may use VSee Clinic to plan appointments, make payments, examine their medical history, and connect with clinicians via a customized dashboard.
The only platform on this list that offers patient follow-up surveys is VSee. When it comes to cost, though, it falls short. Most healthcare providers will need to upgrade to the Basic plan, which is almost twice as costly as doxy.me at $49 per month. Still, it’s a lot less expensive than Zoom for the Healthcare Industry.
VSee’s Advantages
- Patients may utilize VSee Clinic’s white-labeled, branded dashboard to manage appointments, see their medical history, pay bills, and conduct telehealth discussions.
- Browser-based video conferencing: Allows your patients to collaborate in HIPAA-compliant video conference rooms without having to download any software.
- Patients may submit intake and consent forms using the same portal they use for healthcare communications.
Zoom for the Healthcare Industry: Best Platform for Reliability & Ease of Use
Zoom for the Healthcare Industry
4.38 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Uptime of 99.999 percent
- Easy-to-use UI with a familiar look and feel
- Integrations of medical devices
- Compliant with HIPAA and PIPEDA
Zoom for the Healthcare Industry Pricing*
- Small Clinic: For nine or less licenses, prices start at $14.99 per month per user.
- Large Enterprise: For 10 or more licenses, monthly fees start at $19.99 per user.
*Plans and prices are not the same as those offered by Zoom Meeting.
Zoom for the Healthcare Industry is a version of the popular Zoom business video conferencing platform enhanced with added HIPAA (and PIPEDA) compliance and security features. It’s an easy-to-use tool with a simple user interface for providers and patients alike. Unfortunately, Zoom and GoToMeeting are the only platforms on this list that don’t offer free plans.
Zoom for the Healthcare Industry is the only solution on this list with medical device integration functionality. Integrations of medical devices allow you to treat patients virtually with far-end camera control. Zoom is also the only platform offering HD audio in addition to HD video.
Zoom’s general-use plans aren’t HIPAA-compliant, so you need to find the specific plans offered for small clinics and large enterprises. However, it’s difficult to navigate the website to find the pricing plans, and Zoom for the Healthcare Industry can get expensive. For example, if you need more than 10 licenses, it will cost at least $200 per month. For more affordable video conferencing solutions, we recommend doxy.me and GoToMeeting.
Zoom for the Healthcare Industry Features
- Integrations of medical devices: Treat patients virtually with high-end medical devices that integrate with Zoom for the Healthcare Industry’s HIPAA-compliant video conferencing software.
- HD audio: HD video is a must-have, but HD audio often gets forgotten. Zoom for the Healthcare Industry makes this a priority, including both to ensure your telehealth calls are high quality.
- Improved collaboration: Share your screen and annotate with other professionals in real time, or make your remarks visible to patients.
Medici: The Most HIPAA-Compliant Solution for Clinicians on the Go
Medici
3.88 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Plans that are within your budget
- HIPAA-compliant video conferencing, telemedicine calls, and SMS are all available via a mobile app.
- Patient onboarding that is automated
What Isn’t There
- Video conferencing is not included in the free plan.
- There is no desktop application.
Medici Rates*
- Text Texts: There are no limits on how many messages you may send (but no video conferencing)
- Video conferencing, billed consultations, and e-prescriptions are all available for $25 per month.
- Grow: Speak with sales about price for auto-chat translations, patient announcements, premium marketing tools, and other services.
*Price is based on a month-to-month subscription.
Medici is a mobile software that allows healthcare professionals to work from their mobile devices rather than a desktop-based solution. In today’s work-from-anywhere world, Medici is a vital HIPAA-compliant telehealth platform for on-call and on-the-go physicians, mobile and home healthcare providers, and medical professionals conducting virtual appointments from home.
Medici does have a free plan, however it does not feature video conferencing. Medici’s Treat plan, which is $25 per month, is the lowest paid membership on our list, making it an inexpensive HIPAA-compliant video conferencing platform for healthcare organizations of all sizes.
Unfortunately, Medici falls short when it comes to features. There’s no desktop version and the platform doesn’t support HD audio, patient surveys, or Integrations of medical devices. If you need those features, we recommend looking at VSee or Zoom for the Healthcare Industry.
Medici Characteristics
- Doctors, nurses, and other healthcare workers may work from anywhere at any time thanks to Medici’s mobile app.
- Patient onboarding that is automated: Set up workflows to save time with automated new patient onboarding tools.
- Real-time chat translation: Tap to have your words translated into more than 40 languages in real time, allowing you to give care and break down barriers to communication.
GoToMeeting: Unified Communications’ Best HIPAA-Compliant Video Platform
GoToMeeting
3.69 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Affordability
- Meeting transcriptions that are automated
- For a unified communications solution, it works seamlessly with GoTo Connect.
What Isn’t There
- There is no free plan available.
- Doesn’t support patient surveys, HD audio, or Integrations of medical devices
*Pricing for GoToMeeting
- Professional: $12 per month for up to 150 video participants, HD video, unlimited meetings, and business messaging per organizer (user).
- Business: $16 per month, per organizer, including unlimited cloud recording, automatic transcriptions, and collaboration capabilities for up to 250 video participants.
- For pricing on up to 3,000 participants, client onboarding, and a dedicated customer success manager, contact sales.
*On a per-organizer basis, GoToMeeting charges.
GoToMeeting isn’t the most robust HIPAA-compliant video conferencing solution on this list, but GoToMeeting’s paid plans are undeniably the most affordable. While there is There is no free plan available., the entry-level Professional plan costs only $12 per organizer, per month.
GoToMeeting is the most cost-effective option if you simply require one or two organizers. If you’d want to test out a free plan before investing in a video conferencing system, we recommend doxy.me or VSee.
While GoToMeeting doesn’t have a lot of communication features on its own, it works well with GoTo Connect, a popular corporate phone system, to create a unified communications solution. Connect these software options for email, SMS texting, phone calls, faxing, messaging, and file sharing.
Features of GoToMeeting
- Machine learning picks highlights and action items from your meetings as a smart assistant.
- Meeting transcriptions that are automated: Automatically transcribes meetings to make content easier to search or for written meeting documentation.
- Integrate GoToMeeting with Google, Epic, Outlook, Slack, and other applications to automate communication and productivity routines.
Conclusion
HIPAA isn’t simply about safeguarding patient information. Phone conversations, emails, text messaging, telemedicine, and video conferencing are all part of it. Negligence results in costly and harmful data breaches, which may be prevented by following the correct security practices. For healthcare firms and professionals looking for a video conferencing solution, HIPAA compliance is a must.
doxy.me is our top pick as the best HIPAA-compliant video conferencing platform. As an added bonus, it also complies with GDPR, PIPEDA, and PHIPA regulations. Its paid plans are some of the most affordable on our list, and their platform is both function-rich and incredibly easy to use, even on the free version. Try it yourself with doxy.me’s Plan that is completely free indefinitely.
Go to doxy.me for more information.
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