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There are many CRM software options available for free, but the industry is ripe with a variety of paid solutions. Some of these tools offer top-notch features while others target specific industries and markets. This list includes some popular open source CRM software that may help you get started in 2022
The “best free android” is a list of the best open source CRM software for 2022. The list includes both free and paid software.
Users may access the source code of open source customer relationship management (CRM) systems and alter it to suit their needs. Teams get a strong tool for enhancing productivity and achieving particular objectives by enabling users to completely personalize the solution. While it is often available for free download, setting it up, implementing, and maximizing its capabilities usually requires significant technical knowledge.
We found the greatest open source CRMs in this post, as well as their best use cases:
- Vtiger: The best open source CRM for multichannel customer communication.
- Odoo: This CRM solution is ideal for those that want expandable functionality.
- CiviCRM is a great option for NGOs looking for a customisable system to manage member connections, organize events, and monitor donations.
- SuiteCRM is a great option for companies looking for a strong, open-source CRM solution that can compete with Salesforce.
- OroCRM: For users that want an open source CRM with customer profile enrichment features, OroCRM is the best option.
- X2CRM: Companies in need of a CRM system with extensive process automation capabilities.
Vtiger: The Best Open Source CRM Overall
Vtiger
4.29 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Phone, email, and SMS are examples of scalable multichannel communication touchpoints.
- The dashboard has a sophisticated appearance and an easy-to-use interface.
- Email and chat help are available 24 hours a day, 7 days a week.
What Isn’t There
- Essential elements like lead nurturing and marketing automation are missing.
- For small enterprises, installation expenses might be prohibitively costly.
Summary of Costs
Version that is open source: It’s free to download, but there’s a $450 installation cost and a $150 auditing fee.
Plans with a fee:
- Professional: $30 per month, per user (billed annually)
- Enterprise: $42 per month per user (billed annually)
- Free trial of Plans with a fee: 15 days
Contact management, pipeline management, help desk, inventory management, and reporting are all included in Vtiger. It provides users with multichannel communication options including phone, email, and SMS, as well as connectivity with third-party messaging programs. To assist organizations expand the features of their CRM, Vtiger provides an app store with over 200 extensions, covering accounting and marketing.
However, Vtiger comes with expensive installation and auditing fees. Its open source version also Essential elements like lead nurturing and marketing automation are missing.. Users who don’t want to pay for installation fees can download Odoo instead, while those who want advanced features in their CRM, such as sales and marketing automation, can consider SuiteCRM.
Vtiger’s Advantages
Vtiger’s open source version covers important CRM functionality as well as several communication touchpoints. The following are the characteristics that we believe are most valuable to users:
- Multichannel communication: Offers users in-app communication capabilities such as phone, email, and SMS, as well as the ability to link third-party messaging applications like WhatsApp and Slack.
- Users can consolidate their contact information and access all client touchpoints and communication history in one location with contact management.
- Pipeline management: Allows customers to see their current transactions at various levels and set up reminders to move them through the phases more quickly.
- Help desk management: Allows users to automatically transform emails into tickets and connect them to appropriate contacts.
Vtiger’s open source, on-premise version’s contact management page. (Vtiger/Vtiger/Vtiger/Vtiger/Vtiger/
Vtiger is a website dedicated to tigers.
Odoo is the best open source CRM for scalability.
Odoo
Overall Score: 4.03 OUT OF 5 iOur score is based on our experts’ weighted analysis of hundreds of comparable items and services.
What We Enjoy
- A large number of business applications may be added to the system to expand its capabilities.
- Live chat, email, and phone assistance are available 24 hours a day, 7 days a week.
What Isn’t There
- To set up, you’ll need a lot of technical knowledge.
- Add-on applications have a complicated price structure.
Summary of Costs
- Download the open source version for free.
- Integrations or add-on apps: Monthly cost varies between $15 and $45
Odoo Community, Odoo’s open source version, includes basic capabilities like as lead and opportunity management, email marketing, invoicing, reporting, and analytics. It allows customers to add extra elements to their CRM to expand and scale its features, including as accounting, human resources (recruiting and personnel administration), website creation, and inventory management applications.
Odoo’s add-on applications, on the other hand, have a convoluted price structure and need technical expertise to set up. Users who do not want to pay for add-ons might choose SuiteCRM or OroCRM as alternatives. Those looking for a more user-friendly solution might look at Vtiger.
Odoo Advantages
Users may use Odoo to do basic CRM operations like lead and opportunity management. The following are the characteristics that we believe are most valuable to users:
- Lead management and scoring: Allows users to gather and score leads in order to discover those that can be turned into opportunities.
- Users may enable a live chat option on their website to converse with visitors in real time and convert them to leads as needed.
- Pipeline management: Allows users to construct sub-stages and set up customized pipeline stages for different sales teams to better organize their sales operations.
- Users may book meetings and sync calendar changes between their mobile phones and Google calendars.
The pipeline management functionality in Odoo Community allows users to drag and drop things between phases. (Image courtesy of Odoo)
Visit Odoo
CiviCRM is the best open source CRM for nonprofits.
CiviCRM
3.44 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Workflow automation capabilities that are robust
- There are 40 CRM reports to choose from, including gift totals and inactive donor data.
- Donation management and fundraising event management are just a few of the many capabilities available to handle contributors and donations.
What Isn’t There
- Installation and operation need specialized expertise.
- There is no phone support or live chat available.
- The user interface seems to be old and might be difficult to use.
Summary of Costs
- Download the open source version for free. and use
- $10 per month for the basic plan
- $25 per month for the basic plan
- $50 per month for the Pro Plan
CiviCRM is available for download and usage at no cost. It is designed specifically for non-profits. Email marketing and reporting capabilities are included, as are features available in most CRMs on the market. A donation tracker, fundraising event management, and contribution processing are all features that NGOs will appreciate.
CiviCRM, on the other hand, lacks live chat and phone assistance. It also has an out-of-date user interface that might be difficult to navigate. Vtiger is a good solution for those who want additional customer service options and a clean, basic UI.
Features of CiviCRM
CiviCRM has features designed specifically for nonprofit workers. The following are the characteristics that we believe are most valuable to users:
- Contribution management: Allows users to process and monitor donations as well as issue gift receipts to donors.
- Users may construct registration pages for free and paid events, as well as set the date, time, registration period, capacity, and prices for their event, as well as send confirmation messages.
- Membership management: Enables customers to manage their membership program by enabling them to sign up for and pay for memberships online, as well as get automatic renewal reminders and emails.
- Advocacy campaign management: Allows groups to create advocacy campaigns by monitoring the events, mailings, activities, and donations of a campaign.
CiviCRM provides a summary of a user’s numerous fundraising efforts, such as donor donations, top donors, and events. (Image courtesy of CiviCRM)
Visit CiviCRM for further information.
SuiteCRM: Best Open Source CRM With Robust Sales & Marketing Automation Tools
SuiteCRM
Overall Score: 3.03 OUT OF 5 iOur score is based on our experts’ weighted analysis of hundreds of comparable items and services.
What We Enjoy
- CRM with all the bells and whistles, similar to popular CRMs like Salesforce.
- Customizable graphic sales reports are possible.
- Sales, marketing, and workflow automation tools that are robust
What Isn’t There
- Installing it requires a high level of technical understanding.
- Premium assistance must be bought separately, and prices vary from £1,500 to £5,000 (about $2,061 to $6,872) each year.
- Third-party integrations are limited.
Summary of Costs
- Download the open source version for free.
- Starter: £95 a month (approximately $130.50) for up to 10 users
- Business: £332.50 per month (about $457) for five to fifty people
- Premium: £475 per month (about $653) for 10 to 150 users
- Free trial of Plans with a fee: 30 days
SuiteCRM is an open source CRM with lead and opportunity tracking, email marketing, and workflow automation capabilities. Users may customize the system depending on their sales process, enhancing conversion rates and segmenting consumer profiles for more tailored marketing campaigns, thanks to its sales and marketing automation tools. Manufacturing, technology, finance, retail, and legal are among the sectors it serves.
SuiteCRM, on the other hand, compels customers to acquire expensive maintenance subscriptions. It also needs technical expertise to set up and operate. Odoo is a good option for those who desire free customer assistance, whereas Vtiger is a good option for those that want a more basic system.
Features of SuiteCRM
SuiteCRM provides users with useful tools for managing and analyzing their customers’ activity. The following are the characteristics that we believe are most valuable to users:
- Sales automation: Allows customers to alter their sales process utilizing accessible technologies in order to improve lead conversion rates, issue customised quotations, and prioritize critical possibilities.
- Marketing automation: With SuiteCRM’s target list module, users can use custom fields to model their customer personas and segment their data; they can also construct engaging campaigns to distribute marketing material and automate marketing chores.
- Workflow automation: Allows users to automate essential tasks in the CRM depending on previously defined circumstances, ensuring that no step of the sales process is overlooked.
- Reporting: Allows users to create, produce, and manage real-time reports.
The advanced dashboard in SuiteCRM gives users a comprehensive picture of their sales and company health. (Image courtesy of SuiteCRM)
Go to SuiteCRM.com to learn more.
OroCRM: The Best Open Source CRM With Excellent Customer Profile Enrichment Tools OroCRM is the best open source CRM with excellent customer profile enrichment tools.
OroCRM
2.95 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- Website income, sales funnels, and conversion rates may all be tracked with excellent reporting tools.
- Filters data in a more complex way.
- Functionalities for enhancing client profiles are excellent.
What Isn’t There
- There isn’t a mobile app available.
- There is no option for live chat help.
- To set up and run, you’ll need technical knowledge.
Summary of Costs
- Download the open source version for free.
- Enterprise: Prices start at $116 per month.
The Community version of OroCRM is a free open source system that includes lead and opportunity management, account and contact management, and monitoring of marketing campaign effectiveness. It allows users to gather data from every client contact, including product views, email answers, and support requests, giving them a 360-degree perspective of their consumers. It also keeps track of consumers’ behaviors across several channels, such as social media and email marketing.
OroCRM, on the other hand, lacks a mobile app and a live chat support option. Users that want a mobile app should look into X2CRM, while those who require more comprehensive help, such as live chat and phone support, could look into Vtiger or Odoo CRM.
Features of OroCRM
OroCRM offers users with features that enable them to tailor their customer offerings. The following are the characteristics that we believe are most valuable to users:
- Account and contact management: Syncs and updates customer profiles, combine accounts, and customer data across various channels automatically.
- Lead and opportunity management: Enables users to collect precise customer information at all phases of the sales funnel in order to anticipate pipelines and guarantee sales and marketing objectives are met.
- Enriching client profiles: Allows users to collect data from every customer contact, such as product views, email answers, and support issues, in order to create a complete profile.
- Sales and marketing performance tracking: Users may customize CRM dashboards to measure campaign performance, email marketing conversions, and opportunity closure rates.
The dashboard in OroCRM displays a variety of useful information, such as recent agent activity, opportunity status, and forthcoming tasks and events. (Image courtesy of OroCRM)
Visit OroCRM for more information.
Workflow Automation with X2CRM: The Best Open Source CRM
X2CRM
2.90 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.
What We Enjoy
- A drag-and-drop workflow builder is included.
- Zapier, Twitter, and Google are among the APIs that may be used.
- A data-rich dashboard is included.
What Isn’t There
- There is no option for live chat help.
- To set up and run, you’ll need technical knowledge.
Summary of Costs
- Download the open source version for free.
- Starting at $105 per month for a hosted plan.
Advanced process workflow automation options are available in X2CRM, and events may be programmed to trigger to expedite sales processes. It allows customers to manage items and sales quotations inside the CRM system, as well as provide real-time notifications like activity reminders and sales statistics to help them monitor the health of their company.
X2CRM, on the other hand, does not provide live chat help and needs technical knowledge to set up and use. Vtiger is a good alternative for those that want a simple CRM with a lot of support options.
Features of X2CRM
Users may use X2CRM to manage processes and generate detailed sales reports. The following are the characteristics that we believe are most valuable to users:
- Workflow automation: Allows users to create actions and triggers for any job, including maintaining data and contacts and managing campaigns.
- Mobile access: Allows users to quickly and easily examine contact info and user lists while on the move.
- Users may gather website visitors, convert them to leads, and analyze their likelihood of becoming paying customers using lead scoring and routing.
- Reporting: Allows users to create, produce, and manage real-time reports.
The X2CRM dashboard shows a breakdown of leads, prospects, and customers, offering firms an insight of their pipeline’s health. (Image courtesy of X2CRM)
X2CRM is a website dedicated to customer relationship management.
How Did We Assess Open Source CRMs?
Businesses that desire a fully flexible application based on their particular sales process often select the finest open source CRM software. It’s frequently hosted locally, providing consumers greater control over their data. However, they may be difficult to execute, necessitating in-house IT help in certain cases. As a result, it’s critical to think about an open source CRM’s technological needs as well as the amount of customization required.
Due to its key features and technical assistance, we discovered that Vtiger is the best open source CRM software overall. It includes multichannel communication capabilities, as well as important features like contact and pipeline management, to assist users remain on top of client outreach.
The sections below provide further information about our selection methodology for the best CRM for freelancers.
40% of the overall score
Because price is usually the most essential aspect for small company owners, it was given the greatest weight while evaluating the best open source CRM for them. We took into account the availability of a free version as well as additional setup costs.
20% of the overall score
Any CRM should be able to give useful solutions for sales, marketing, and task management. We examined the alternatives and determined which ones provide the most vital and basic functionality for consumers.
15% of the overall score
When evaluating a software’s ease of use, we look for two things: user-friendliness and intuitiveness. We looked at whether the program is simple to adjust or whether it needs a lot of technical knowledge to bring customers up to speed with the system.
15% of the overall score
Support is an important aspect of maintaining a CRM system, particularly for open source CRMs that need a technical expertise. We looked at the sorts of assistance given by these companies through live chat, email, and phone, as well as the hours during which they are accessible.
10% of the overall score
We analyzed existing customer evaluations on reputable websites to determine the degree of happiness current customers have, as well as any issues they often face. Our ideas and expert opinions on essential features, value for money, and popularity were also included.
*Percentages based on total score
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