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Tock To Go is a new investment platform that offers trading in different cryptocurrencies. As the first use of blockchain technology to enter the market, Tock ToGo has been met with mixed reviews. Investors are unsure if it’s worth their time and money, but those who have already signed up for an account seem optimistic about its future
Tock To Go is a cloud-based service that allows businesses to manage their time and tasks. It has a dashboard, which includes the ability to create tasks and track time. Read more in detail here: tock dashboard.
Tock To Go is an online ordering app for restaurants that was created as an add-on to the Tock reservation system. Tock To Go may be used as a stand-alone online ordering system or as part of the Tock reservation system. Tock To Go soon became a popular restaurant software application during the COVID-19 epidemic, with restaurant point-of-sale (POS) connectors, configurable driver management capabilities, and an aggregated ordering site. Tock was bought by Squarespace in April 2021, so expect even more advancements from Tock in 2021.
Tock to Go is a great place to start.
When Should You Use Tock To Go?
Tock To Go received the highest overall score of 4.46 out of 5 in our rating of restaurant online ordering software. The system is ideal for selling a wide range of restaurant products online, from specific menu items to meal packages, retail items, and wine bottles.
Tock To Go is especially recommended for:
- Restaurants in charge of their own delivery crews: Tock To Go is a full online ordering and delivery service that incorporates driver management and driver-to-customer SMS messaging.
- Restaurants that sell meal kits: With Tock To Go’s simplified menu design, you can sell your restaurant’s services in whatever manner you like. Since the platform’s inception, meal packages have been a popular option for Tock To Go eateries.
- Restaurants in need of new consumers include: Tock To Go lists member restaurants on a central Tock website, as well as on the brand’s Instagram and Facebook pages, making it simple for new consumers to locate them.
When to Use a Substitute
- Restaurants interested in a custom-branded website should: Tock website designs are locked in for Tock subscribers (though the recent purchase by Squarespace could change this). In the meanwhile, Restolabs is a good option if you require a custom-branded website.
- Restaurants that need free online ordering software include the following: Tock To Go is a reasonably priced option, however Square Online is a fully free one.
- Restaurants wishing to bring their own credit card processor should do so as follows: Tock To Go has integrated payment processing. Check out GloriaFood or Restolabs if you wish to bring your own processor.
- Restaurants with a lot of build-your-own menu items: Restaurants with a lot of build-your-own menu items, such pizzerias and sandwich shops, will benefit from a built-in POS system like Revel Systems’ online ordering features.
Overview of Tock To Go
Tock to Go is a great place to start.
Pricing for Tock To Go
Tock To Go currently runs on a “pay as you go” approach. A 3% commission fee is applied to each purchase made on your Tock To Go ordering page. You may simply add this 3% cost as a service fee to your customers’ checks or pay it out of pocket. There are no monthly software subscription costs or setup expenses. However, Tock devised this price to assist eateries in surviving the COVID-19 epidemic, thus the model may alter once the eating world reopens.
Tock To Go is a browser-based application that can be used on any internet-enabled device with a strong, steady internet connection and the most recent version of the Chrome browser. Tock, on the other hand, recommends that users use the program on an internet-enabled tablet for best results. Tock prefers the newest generation iPad Pros since they can interact with a wide range of printers, but it also supports:
- Pixelbook is a Google product.
- ASUS Pixelbook Flip C434 Chromebook
- Clamshell Laptop ASUS Chromebook C425
- 10.5″ Galaxy Tab S6
Payments Tock Tock Tock Tock Tock Tock Tock Tock To
Braintree payment processing is embedded into Tock To Go. Braintree’s online payment processing fees are currently 2.9 percent + 30 cents, however these prices are subject to change at Braintree’s sole discretion. You may also ask for a personalized pricing depending on your sales volume and company type. The technology also interfaces with Stripe, according to the Tock website, so you may be able to obtain a second perspective on processing speeds.
You may take Tock gift cards as a form of payment with ease. You may use Tock To Go’s interface with The Customer Connection to produce and accept custom branded gift cards. However, the technology does not readily handle accepting cash payments for consumer orders.
Features of Tock To Go
Tock To Go was created with the goal of assisting eateries in the face of the COVID-19 outbreak. Starting with the fact that all orders are based on timeslots, it’s a highly regulated online ordering system. From the minimum and maximum order amounts to the time between orders and the automated messages consumers get, practically every element of your ordering program may be customized. All of this customisation may seem to require a significant amount of administrative work. However, once your boundaries are defined, you may be certain that online purchase surprises will not affect your in-house operations.
Tock To Go comes with the following features, in addition to the ones we’ll go over in depth below:
- Tock reports provide high-level monthly sales overviews as well as comprehensive daily line item statistics that monitor comps, discounts, and individual item sales.
- Tock’s platform website includes a searchable database of all Tock To Go locations. Customers in your city may find your business by searching the Tock website for pickup and delivery choices at their desired lunchtime. This is a wonderful alternative in crowded metropolitan areas or tourist spots where visitors are always looking for new eateries.
- Permissions and settings for users may be customized: Select which information members of your team have access to. Access to client information should be limited, and modification functions should be checked. Allow team members to choose their preferred display settings to view their Tock dashboard in a manner that makes sense to them.
- Customer feedback collection: That gather insights into your visitor experience, you may construct automated customer email messages to stimulate customer input. You may collect confidential, actionable feedback and utilize it to enhance your restaurant’s operations.
- You may establish a private online ordering experience for a select set of consumers without making your menu visible to the broader public. This is ideal for managing pop-up restaurants, experimenting with new menu items, or conducting a “soft-opening” of your online ordering service.
Integrations
Tock To Go chooses its integration partners carefully. It now only interfaces with a few prominent, high-functioning food and beverage company products, but Tock seems to be steadily adding additional connectors.
Tock To Go now supports the following sorts of integrations:
- Toast, Upserve, WineDirect, and unTill POS are some of the POS systems available.
- TripleSeat is a company that helps people book events.
- Postmates and DoorDash are two examples of on-demand drivers.
- The Customer Connection: Loyalty and Gift Cards
- Stripe is the payment processor.
More POS and accounting connectivity would be helpful in centralizing restaurant reporting responsibilities. However, given the rapidity with which this software was produced in March of 2020, the fact that Tock To Go comes with any pre-built connectors is rather impressive.
Management of Orders
- Individual menu items, meal sets, drinks, bottles of wine, groceries, and goods are all flexible product kinds.
- To prevent smashing your culinary workers, set maximum order restrictions at 15-minute intervals to control order flow.
- Choose what information appears on in-house order tickets by customizing order tickets.
- Streamline order flow: To expedite service, route new orders to be printed immediately in your kitchen.
- Age Verification: Remind your drivers and to-go personnel to verify IDs on alcohol-related pick-up and delivery orders.
- To expedite service, set your online purchase tickets to print straight on kitchen printers.
Your orders are organized by pick-up time at Tock To Go. This gives you complete control over the number of orders your kitchen gets at any one moment. It also encourages consumers to make orders throughout available time windows, keeping your employees active and interested throughout the shift rather than being flooded with orders at 7 a.m. and then hearing crickets for the rest of the night.
Its ordering site accepts a variety of orders, ranging from single menu items to wine bottles and products, such as tote bags and groceries. Family-style dinners, special occasion meals, and meal packages, on the other hand, are where it shines.
As previously said, Tock To Go gives you complete control over the kind of orders you get and when they arrive. With all of those characteristics in place, you can send orders straight to your kitchen printers without the need for further front-of-house approvals. You may also print order slips from a regular desktop computer, which is particularly useful for restaurants that need 24-hour notice for orders.
Management of Customers
- Tock creates client profiles automatically based on order and delivery information.
- Tag-based client groups: Use basic tag categories to segment your consumers.
- Filter clients based on tags or purchasing history to deliver personalized email marketing.
- VIPs should be given exclusive ordering connections and unique promotional codes.
Tock To Go’s consumer profile is strong, which should come as no surprise given that it was developed on a reservation platform. The system creates full customer profiles automatically based on orders and enables you to search for clients by name or contact information. You may also build new categories to put together certain consumers. Some systems categorize you into broad groups based only on the frequency with which you place orders and the total amount of money you spend. Customers may be categorized as chef’s buddies, gluten-free eaters, Monday night regulars, or whatever categories make sense for your business using Tock To Go.
You may then develop customized email marketing campaigns by filtering those tagged profiles at any moment. You may also create client groups—such as investors, regulars, and employees—to add group discounts to the checkout page without the need for a promo code. Tock To Go does not provide a standard point-based reward program at this time. However, given the customizable category possibilities, it’s simple to see how you might use tags and promo codes to improvise one.
Management of the delivery
- Driver dispatch built-in: Assign delivery orders to an in-house staff to develop a full online order and delivery operation.
- Zones of delivery and fees: Choose exactly where you’ll deliver and how much each delivery will cost.
- Third-party on-demand drivers: Request Postmates or DoorDash drivers to deliver orders for a fixed fee per delivery.
- SMS Text Messaging: Automated text messages inform your clients on the progress of their orders.
For restaurants who wish to utilize a team of in-house drivers, Tock To Go offers dispatch capabilities. You may allocate delivery orders to drivers via the Tock To Go dashboard, and drivers can receive driving instructions to the delivery destination by logging into Tock To Go on their cellphones. Your in-house drivers may deliver templated status update messages to consumers via in-app SMS text messaging. Online orders may include include automated delivery costs, service charges, or gratuities.
Tock To Go works with DoorDash and Postmates to route your deliveries to local freelance drivers if you don’t have the resources to maintain a team of in-house drivers. For this service, Postmates and DoorDash charge a fixed cost each order, which ranges from $4 to $9 depending on the distance. You may opt to add this price to delivery clients’ checks, just like all other Tock To Go fees, to lower your out-of-pocket expenditures.
Ease of Use: Tock To Go
- Setup assistance is provided by the Tock team.
- Customization that relieves stress: Once your site is customized to your tastes, you may set it and forget it.
- Tock personnel may be contacted by email, chat, phone, or social media communications.
- Tock has an online support center with a searchable database of frequently asked questions.
The Tock team will construct your ordering site for you after you join up for Tock To Go. You’ll provide your Tock representative all of the necessary information regarding your restaurant, and they’ll take care of the rest. You can quickly add menu items or meal packages to your Tock To Go dashboard once your site is up.
Because Tock To Go is based on a reservation platform, several of the screens for pickup and delivery activities are not clearly labeled. You may discover your active orders by going to the “Service,” “Reservations,” or “Timeline” panels, for example. “Experiences” is another category for your online menu tools. As a result, accessing the dashboard has a little learning curve.
If you have any issues, you may contact Tock’s customer support department through email, in-app chat, or phone. Tock’s Twitter account is likewise quite receptive to consumer messages. Alternatively, you may look for answers to frequent issues on Tock’s online support site. Tock To go customers that depend on third-party drivers have access to the customer service teams of DoorDash or Postmates.
Alternatives to Tock To Go Restaurant Software
What Users Have to Say About Tock To Go
Tock To Go is a brand-new restaurant software product that arose from the need for restaurant operators to remain open during a crisis. As a result, it’s not unexpected that there aren’t any Tock To Go customer evaluations on big internet review aggregator sites just yet. When looking at evaluations for the Tock system as a whole, it’s clear how much people appreciate the brand.
- Capterra: Tock has a 4 out of 5 rating based on six user reviews.
- HotelTechReport: On this worldwide hotel software review site, 9 out of 10 reviewers would suggest Tock to other customers.
However, when I had some free time, I chatted with a few Tock To Go users. The owners and managers I talked with said they prefer having granular control over their order volume because it allows them to set it once and then concentrate on other elements of their company. Tock’s customer service has also been praised. On the downside, several customers were dismayed to learn that Tock To Go does not accept pre-existing gift cards. The back office dashboard, according to one owner, is likewise not user-friendly. However, given the low cost of pay-as-you-go, many consumers were ready to ignore these small shortcomings.
Conclusion
Tock To Go is a cutting-edge, all-in-one online ordering and delivery service for food and beverage establishments. Tock To Go’s time-controlled online ordering functionality and location-based, customer-facing platform may benefit restaurants, tasting rooms, vineyards, and even farms that sell to the general public. Small company budgets will benefit from the system’s inexpensive, pay-as-you-go membership prices. Visit Tock to book a demo to discover whether Tock To Go is a good match for your company.
Tock to Go is a great place to start.
Related Tag
- reservations for restaurants
