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RingCentral is a cloud-based service that enables businesses to use virtual phone numbers for their inbound and outbound calls. This approach offers many benefits over traditional landlines, including lower costs and the ability of employees to take more control of their work communication with tools like conference calling instead of just peer-to-peer calls. 8×8 provides business phone services from your existing local line, enabling you to save money on voice minutes while also allowing flexibility in meeting space locations.
8×8 is a cloud-based phone service that offers unlimited calling and texting in the United States. RingCentral is a phone service that offers features like call recording, conference calling, and voicemail transcriptions.
The RingCentral versus 88% comparison pits two of the world’s most popular communication services against one another. Because each caters to various sorts of organizations, determining which is best for your small company is dependent on a number of criteria. If cost, convenience of usage, or international calling are your top priorities, go with 808. RingCentral delivers all of the tools your organization will ever need in terms of comprehensive functionality and connectors that expand as your business develops.
Both communication platforms have similarities, but they also have small differences that may make one of them more suitable for your company than the other.
- RingCentral is the best choice for small organizations that want advanced call management capabilities, as well as broad integrations and an open API.
- 8: Best for enterprises on a tight budget or those who make a lot of overseas calls.
At a Glance: RingCentral vs. 88% Business Phone Service
*Price is based on an annual billing rate of two to twenty users.
How Did We Compare RingCentral to 88%?
Calling, texting (SMS), Messages from the team, faxing, and video conferencing are all available with RingCentral and 808. There are a few distinctions between the platforms, however, that may make one of them the finest VoIP service for your company.
We looked at the core factors that are vital to most small firms to find those distinctions and significant qualities. Pricing, common and sophisticated voice-over-internet-protocol (VoIP) capabilities, convenience of usage, and customer service are all factors to consider. We also conducted our own analysis of the product and spoke with other real-world consumers about their experiences with these two products.
For further details on our review criteria, please see the headings below:
30% of the overall score
We looked at the pricing of each RingCentral plan versus 88% plan, as well as the features supplied in comparison to the other competition at the same price tier. To establish the scalability of each platform, we looked at yearly and volume user discounts.
25% of the overall score
To determine which VoIP service has the most extensive functionality, we examined ordinary and advanced capabilities. We examined the communication channels, call management capabilities, connectors, and APIs that were offered.
20% of the overall score
Both organizations and individuals should find VoIP technologies simple to use. We evaluated the user interface, feature accessibility, and the requirement for customer assistance to assess how user-friendly each platform is.
15% of the overall score
We looked at which company has the most self-service tools and customer service choices. We like to see substantial documentation that assists small company owners in resolving their own challenges, followed by responsive support teams that can swiftly resolve concerns.
10% of the overall score
In addition to our own experience with both VoIP systems, we looked at user evaluations on prominent review sites to get a sense of what others had to say.
*Percentages based on total score
88% is the best price.
It’s difficult to beat 88%’s entry-level 88% Express plan. Your company may receive talking, texting, video conferencing, and Messages from the team for for $12 per user, each month. In addition, the Express plan offers auto-attendant, intelligent call routing, music on hold, and other features.
RingCentral’s starting price of $19.99 is much more than 88%’s Express Plan, but it’s still a good deal when you consider what’s included. With RingCentral’s entry-level package, you’ll receive unlimited talking and texting, as well as team chat and sharing of files. RingCentral’s premium plan may seem to be more costly than 88%’s at first sight, but it is really less expensive in certain situations.
RingCentral’s Premium plan is just $34.99 per user per month, yet it includes everything (and more) that the X4 plan at $44 per user per month does. RingCentral customers may pay $49.99 per user, per month to subscribe to the most costly Ultimate plan, which includes device status reports, alarms, and unlimited storage.
Winner: 88% for offering cost-effective plans that don’t conceal basic features behind higher tiers.
88% Best for Ease of Use
Both RingCentral and 8×8 provide a variety of basic and sophisticated services to organizations, although RingCentral’s applications may be a touch crowded for customers who don’t require all of the platform’s functions. The user interface of 88, on the other hand, seems exactly perfect in terms of the number of functions provided without compromising simplicity of use.
88%’s user interface is sleek and minimalistic on both mobile and desktop platforms. Users will have no trouble navigating the site and finding what they’re searching for. RingCentral boasts a contemporary, user-friendly layout, but it might be difficult to discover what you’re searching for among the platform’s many features.
Winner: Thanks to its user-friendly interfaces and toned-down functionality, 88% takes the lead in terms of ease of use.
RingCentral has the best call management features.
Both RingCentral and 808 provide a competitive range of call management tools. Auto-attendants, phone monitoring, whisper capability, and barge capabilities are all available. RingCentral, on the other hand, has an advantage thanks to a few additional features.
RingCentral has a multi-level IVR system, overflow call queues, permission-based access management, and powerful real-time call analytics. Supervisor call analytics are provided by 88, but the insights and data aren’t as comprehensive as RingCentral’s device status alerts and reporting metrics.
RingCentral is the winner because it offers a full call management solution. Your company has complete control over the call experience, from the time the agent answers the phone until the time the conversation is completed, and everything in between.
808 is the best number to call for international calls.
Some of the finest international calling benefits of any business phone system are available with 808. You may make unlimited calls to certain countries (at no additional charge) for up to 47 unmetered destinations when you dial 808. However, their X2 plan only includes unlimited calling to 14 countries; for unlimited calling to additional countries, you’ll need to subscribe to the X4 plan. See which countries are metered and unmetered, as well as their calling prices, on 808’s international calling rates page.
International numbers (beginning at $5.99 per user, per month) and toll-free numbers (starting at $14.99 per user, per month with a one-time $25 setup cost) are available via RingCentral. All international calls are charged at RingCentral’s current rates, which may be seen in the international prices table. Outside of the United States and Canada, there is no unlimited free international calling.
Winner: 808 is the largest international calling supplier, enabling companies to make unlimited calls to 47 countries at no additional charge.
Tie is the best option for available communication channels.
It’s a draw when it comes to the accessible communication channels between RingCentral and 808. Both RingCentral and 808 provide a comprehensive variety of business communication channels:
- Using the telephone
- Texting
- Faxing
- Conferencing through video and audio
- Messages from the team
- sharing of files
RingCentral has somewhat greater restrictions than the other platforms, despite the fact that they both offer identical communication channels. On RingCentral’s Premium plan, you can have up to 200 active people each video conference; on the 88% plan, you can only have up to 100 active participants per video conference.
It’s a tie for first place. With just minor changes, both 808 and RingCentral provide a comparable range of communication choices.
RingCentral is the best option for scalability.
88% has a more economical price plan at the basic level. At only $12 per user, per month, 88%’s Express plan includes all your company needs to get started with its communication program. However, when your business grows and you want more features and capabilities, 88% becomes the more costly option.
RingCentral offers organizations of all sizes unrestricted scalability. RingCentral might be a pricey entry-level option for organizations with restricted demands, but it can expand to suit any size company. RingCentral may be used as a full VoIP communication platform by any size organization, from startups to enterprises, thanks to broad third-party connections and an open API.
RingCentral is the greatest choice for companies looking to expand their workforce and communication possibilities.
Best for Help Resources & Customer Support: Tie
RingCentral’s 24/7 chat and phone assistance has an excellent reputation for quickly resolving client difficulties. The platform’s large collection of documentation and video training, on the other hand, provides the best assistance. If you’re having trouble with anything, there’s a strong chance RingCentral has previously produced a resource to assist you.
88% lacks RingCentral’s rich help manuals, but it compensates with a high-quality, rapid customer care crew. Customers have largely positive things to say about their contacts with 808’s support service, according to prominent review sites.
Winner: Both systems provide equal levels of customer assistance. RingCentral’s extensive documentation competes with 88%’s lightning-fast customer assistance.
Alternatives to Consider
RingCentral and 8×8 are both VoIP companies that can handle a variety of company needs, but you may be searching for something a bit different. Here are some additional options to think about:
- Nextiva is a robust RingCentral substitute that offers high-end call management tools, connectors, APIs, and a similar number of communication channels. At lesser levels, Nextiva, on the other hand, has a more current user interface and more complex functions.
- Grasshopper: Unlike RingCentral and 8×8, Grasshopper is a cost-effective and simple-to-use virtual phone system. It’s an excellent choice for professionals who want to add a business number to their personal phone and take use of business phone features like personalized greetings and extensions for team call routing.
- Ooma: Ooma is a straightforward VoIP service that makes selecting a price tier a breeze. It’s simple to set up and delivers all of the essential features that small companies want, making it the ideal solution for those who value convenience of use above all else.
Most Commonly Asked Questions (FAQs)
Is 808 a better option than Zoom?
88% and Zoom are used for various reasons and for different enterprises. While 88% is a full-featured VoIP business phone system, Zoom is largely used for video conferencing and has limited other applications. See whether Zoom is the ideal video conferencing solution for your company in our in-depth Zoom review.
What is the difference between RingCentral & Zoom?
RingCentral is a comprehensive company phone system, while Zoom is a video conferencing software solution with limited communication capabilities. Read our in-depth RingCentral review for more information on the video conferencing and other capabilities offered to RingCentral subscribers.
What is the price of 88%?
Pricing per user, each month, ranges from $12 to $44; yet, price just touches the surface when it comes to value. Our review of the 808 reveals all it has to offer its consumers.
Conclusion
The correct VoIP business solution enables better communications on a large scale at a low cost. 88% and RingCentral are both excellent cloud-based unified communication systems, but RingCentral versus 88% is the superior option if you want a feature-rich, scalable service. If your company is primarily concerned with international calling, monthly costs, and convenience of usage, 808 is the best option.
The “vonage vs 8×8” is a comparison between two of the top business phone service providers. The article will also discuss the differences and similarities between both companies.
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