6 Best Call Management Systems for 2022

The future of phone management is here, and it’s a lot different from what you might be picturing.
Companies like Viber Business have begun to offer companies solutions for managing their employees’ calls that are more cost-effective than traditional call centers.

The “call management system app” is a tool that allows users to make and receive calls on their mobile devices. These apps are designed for the best user experience, and they offer features such as caller ID, call forwarding, and voicemail.

Customers have a better caller experience when organizations use call management solutions to properly handle incoming and outgoing calls. These tools are often included as part of voice-over-internet-protocol (VoIP) service plans. However, not all service providers provide the same set of features at the same pricing. As a result, we looked at a variety of solutions to come up with the top six best business phone systems based on the overall value they provide.

We discovered the following VoIP solutions to be the best for call management:

• Nextiva is the best option for companies searching for a low-cost, high-quality call management solution.
• RingCentral: A powerful VoIP platform with almost 300 third-party app connectors and in-depth analytics and statistics, RingCentral is ideal for expanding organizations.
• 8: Ideal for businesses with a worldwide presence that need limitless international calling services.
• Vonage is a great option for small businesses looking for a reliable, low-cost communications platform with team collaboration tools.
• Small company owners who wish to handle business calls on their personal devices should use Grasshopper.
• Google Voice is a service provided by Google.: For freelancers and solopreneurs seeking for a simple call management solution, Google Voice is a service provided by Google. is the best option.

At a Glance: The Best Call Management Systems

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Nextiva: Best Call Management System Overall

Nextiva

4.55 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• Apps that are simple to use
• Video conferencing with a maximum of 250 participants
• Grasshopper’s entry-level plan is less expensive.
• Premium packages include a free professionally produced voice greeting.

What Isn’t There

• In comparison to 8×8, international calling support is lacking.
• Advanced plans cost more than rivals such as RingCentral.
• Has fewer third-party connectors than RingCentral, for example.

Pricing for Nextiva

• Unlimited calling, connections with Microsoft Outlook and Google Contacts, and 1,500 toll-free minutes are all included for $28.95 per user, each month.
• Professional: $33.95 per month per user, including unlimited video conference calling for up to 250 people, call pop, and 3,000 toll-free minutes.
• Unlimited video conferences and participants, voicemail transcription, call recording, and 12,500 toll-free minutes for $43.95 per user, each month
• Ultimate: $73.95 per month per user for advanced capabilities such as sales productivity, customer support tickets, and 12,500 toll-free minutes.

*Prices are based on a group of one to four people paying on an annual basis. Because of Nextiva’s contract- and volume-based reductions, the lower the monthly prices are the longer the term and the more users there are.

Nextiva is a user-friendly corporate phone system that allows users to handle calls, voicemails, faxes, SMS texts, video conferencing, and team messaging. It stands out for its low prices and large toll-free minutes, which are the most generous of all the carriers on our list. It also has a video conferencing maximum of 250 participants. It also has a comprehensive feature set, including a multi-level auto-attendant and free professionally recorded greetings on premium subscriptions.

While Nextiva is a great VoIP choice for small businesses, companies with a worldwide presence should seek elsewhere. Unlike 88, it lacks international local phone numbers and unlimited international calls. Furthermore, its premium plans are more costly and have fewer third-party software connections than rivals like RingCentral. If these flaws are a top priority for you, the suggested alternatives are worth considering.

Features of Nextiva

Call Pop is a Nextiva-only tool that assists agents in being prepared before taking a call. (Image courtesy of Nextiva)

• Call Pop: Before picking up the phone, be prepared with important caller information, such as experience, previous survey answer, emotion, and value.
• Video conferencing: Video conferencing rooms can accommodate up to 250 conference attendees, which is the most of any service on our list. There are options for screen sharing, video conference recording, chat, and scheduling.
• Multi-level auto-attendants, call groups, and call recording are all included in Nextiva’s extensive call management capabilities. It also includes unlimited calling between the United States and Canada, as well as an unlimited number of video call minutes.

Nextiva and RingCentral were compared (the second highly rated call management system on this list). Read our in-depth side-by-side analysis to see which is a better match for your company.

Go to Nextiva to learn more.

The Best Call Management System for Third-Party Integrations is RingCentral.

RingCentral

4.47 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• Real-time statistics, as well as advanced call management and call handling capabilities
• Popular integrations and open application programming interfaces (APIs)
• Excellent call quality and dependability

What Isn’t There

• To access full capability, you must buy more costly levels.
• Unlike Nextiva, there is no personalised voice greeting.
• For some small firms, its breadth might be daunting.

Pricing for RingCentral

• Essentials: $29.99 a month per user, with a maximum of 20 users and 100 toll-free minutes. There are no limits on domestic calls, corporate SMS, or team messaging, and basic capabilities like voicemail-to-text and file sharing are provided.
• Standard: $34.99 per user, per month, with 1,000 toll-free minutes and no restriction on users. Increases the number of capabilities available, including limitless internet faxing and voice conferencing, as well as 100-person video meetings and rudimentary CRM interfaces.
• Premium: $44.99 per month per user, with no user restriction and 2,500 toll-free minutes. Sophisticated call management, single sign-on (SSO), 200-person video meetings, advanced integrations, and access to open APIs are all included.
• Ultimate: $59.99 a month per user, with no user restriction and 10,000 toll-free minutes. Unlimited storage, device status reports, and notifications are all included.

*Pricing is estimated based on a single user’s yearly invoice. RingCentral’s pricing website has monthly prices available.

In comparison to the other providers in this article, RingCentral is a VoIP and unified-communications-as-a-service (UCaaS) software solution that provides the most extensive call management functionality. It provides sophisticated features like real-time analytics, whisper, and barge, in addition to unlimited calls and messages. Its strong platform lets you to make it even more suited for your desired communications experience via open APIs, with approximately 300 third-party app connections.

RingCentral’s price is affordable, even though it isn’t the lowest on the market, considering its comprehensiveness. For example, its standard plan is just a few dollars more expensive than Grasshopper’s, despite the fact that it offers more features and hardware support.

RingCentral is an excellent VoIP service provider, however it does have flaws. It doesn’t have Nextiva’s free professional voice greetings. Furthermore, novices and small company owners may find its complex platform daunting and costly, particularly if they simply use a simple business phone system such as Grasshopper or Google Voice is a service provided by Google..

Features of RingCentral

RingCentral Developers is the company’s developer platform, which allows you to create your own apps and bespoke integrations. (Image courtesy of RingCentral)

• RingCentral’s call management and phone system administration capabilities include answering rules, call logs, call screening, call park, call forwarding, and call transfer, among others.
• A comprehensive list of third-party software programs is available: RingCentral’s platform allows you to connect your current applications. Salesforce, Slack, Microsoft Teams, Mailchimp, and Zendesk are just a few examples of popular applications that can be effortlessly connected.
• With RingCentral’s APIs and developer site, you can build your own bespoke apps for more automated processes and efficiency.

Do you want to learn more about this service provider? Take a look at our in-depth RingCentral review.

Go to RingCentral.com.

8: The Most Effective Call Management System for International Calling

8×8

4.44 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• International calling to up to 47 countries is unlimited.
• Direct inward dialing (DID) and toll-free numbers for international virtual presence
• Low-cost foundation plans
• Security and compliance certifications from other parties, such as the Health Insurance Portability and Accountability Act (HIPAA)
• There is a 30-day free trial available.

What Isn’t There

• The entry-level plan has a few limitations.
• Interface is clumsy.
• Many countries with unlimited calling are only accessible via premium subscriptions.

Pricing for 8×8

• Unlimited audio and video conferencing for up to 100 participants, meeting recording, and transcription for $12 per user, each month
• X2: $24 a month per user for unlimited calling to 14 countries, built-in integrations with sales and productivity tools, and unlimited internet faxing.
• X4 costs $44 a month per user and includes unlimited calling to 47 countries, supervisor analytics, and comprehensive call management options.

*Pricing for the X2 and X4 plans is based on an annual payment, however monthly plans are available for a fee.

808 is a low-cost VoIP service that includes calls, team chat & collaboration, video conferencing, and contact center solutions. While its features aren’t as extensive as those of Nextiva or RingCentral, it’s a great choice for small organizations who aren’t planning to expand very soon. Call management features including multi-level auto-attendants, call queues, presence detection, hotdesking, and call handling are still available on 808.

Apart from its reasonable options, 888 stands out in the market because to its international phone numbers and unrestricted international calling to up to 47 countries. With its large international call options, those with a worldwide presence may save a lot of money.

Users should be aware, however, that 88%’s entry-level plan offers restricted capabilities. Unlimited domestic calling, video and audio conferencing, chat, and call management features such as business hour handling, auto-attendant, and visible voicemail are all included. Additionally, certain nations are locked into the more sophisticated package tiers, so double-check the X-Series plans’ qualifying locations for unlimited calls.

88% of the features

You may attend video conferences using your web browser with 808. (Reference: 88)

• Cloud-based private branch exchange (PBX) for businesses: Calls, messages, and faxes are limitless, and call management tools like multi-level auto-attendant, call recordings, call handling, and analytics are included.
• 808 allows you to organize video conferences with up to 100 active participants (for Express and X-Series plans). Content sharing, virtual backdrops, and conversation are among the features.
• Team chat: Use 88%’s team chat to communicate and cooperate with your coworkers from your phone or desktop computer. With a single click from the chat thread, you may start video or audio calls, as well as combine your other current chat platforms, such as Slack.

Do you think this service provider is impressive? Check out our 808 review to see whether it’s the best VoIP service for you.

Visit 8×8

Vonage: Team Collaboration’s Best Call Management System

Vonage

4.04 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• Many common software applications are supported.
• Tools for team communications that are both powerful and easy to use
• Forwarding, flipping, following me, and routing are all great call management capabilities.
• A complete communication system is available.

What Isn’t There

• Plans with advanced features are more costly.
• Only premium levels have an automated attendant.
• If you require a lot of features, plans might become pricey.
• It’s difficult to tell which plans include which basic features.

Pricing for Vonage

• Unlimited calling, texting, and group messaging are available for $19.99 per user, each month.
• Video conferencing, multi-level auto-attendants, CRM connections, and IP desk phone capabilities are all available for $29.99 per user, each month.
• Call recording, group calls, visual voicemail, and white glove setup are all available for $39.99 per user, each month.

*Pricing is based on a one-time yearly charge for one intended user.

Vonage is a VoIP and UCaaS platform for small-to-medium-sized businesses who want to manage their customer interactions in one place. Calls, texts, team messaging, and call management capabilities such as call screening, busy lamp field (BLF), call blocking, and caller ID are all included.

Vonage also offers an outstanding range of team collaboration tools. Call announce, call groups, call monitoring, conference bridge, paging group, team messaging, and video meetings are among the features available.

Vonage’s price website, on the other hand, is hazy about which services are included in their plans. While the basic plan is inexpensive, people who want more advanced services may find the monthly costs to be too pricey. For example, unlike Nextiva, which includes an auto-attendant function in its basic plan, its auto-attendant feature is only accessible in its higher-tier package.

Features of Vonage

Vonage features an easy-to-use platform that lets you manage your communications across several channels from your computer or smartphone. (Image courtesy of Vonage)

• Call announce: Be prepared before picking up the phone by using the call announce function, which whispers the phone number’s personalized tag.
• Call reversal: Vonage allows you to shift calls from your phone to your desk phone or vice versa without the caller knowing.
• Complete call management control: Vonage gives you complete call management control, allowing you to hold, park, queue, forward, monitor, route, or continue calls as required.

Visit Vonage for more information.

The Best Call Management System for Basic VoIP Needs is Grasshopper.

Grasshopper

3.70 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• Simple to start up, with just a cell phone as a need.
• For low to medium call volumes, simple call management capabilities are available.
• Custom greetings and rapid answers are included for increased company credibility.
• All features are included in all plans.

What Isn’t There

• Plans are pricey when compared to competitors’ more comprehensive offers, such as Nextiva’s.
• It’s necessary to have an existing phone line, such as Google Voice is a service provided by Google..
• Unlike 8×8, international calling is limited.

*Pricing for Grasshoppers

• For one phone line and three extensions, Solo costs $29 per month.
• $49 per month for three phone lines and six extensions as a partner
• $89 per month for five phone lines and unlimited extensions for small businesses.

*Pricing is based on a month-to-month basis. The price page for Grasshopper shows annual cost.

Grasshopper is a virtual phone solution that allows you to turn your smartphone into a business phone. It’s ideal for small firms that need a dedicated phone line and a simple business communication solution. Similar to Google Voice is a service provided by Google., it asks consumers to link their new business phone number to their old phone line.

Grasshopper, unlike the majority of VoIP companies on our list, includes all of its features in all of its plans. The amount of phone numbers and extensions is the sole variation between them. Users should be aware, however, that its features are limited, in comparison to Nextiva’s or RingCentral’s comprehensive UCaaS offerings.

Grasshopper Characteristics

With Grasshopper’s mobile and desktop applications, you can stay in touch with your consumers from anywhere. (Grasshopper, Grasshopper, Grasshopper, Grasshopper,

• With this Grasshopper tool, you may block particular calls, filter callers, and modify timetables for your work hours.
• Custom welcomes: Make a professional first impression on your callers with personalized greetings that will play when they call.
• Allow Grasshopper to send an automated SMS to your callers if you are unable to pick up a call.

Is it vital for your company to eliminate spam and scam calls? For additional alternatives, see our list of the top call blocking applications.

Do you want to learn more about this platform? Read our Grasshopper review to see whether its features are right for your company.

Pay a visit to Grasshopper.

Google Voice is a service provided by Google.: Best Call Management System for Solopreneurs & Freelancers

Google Voice is a service provided by Google.

3.65 OUT OF 5 STARS FOR THE OVERALL PERFORMANCE

What We Enjoy

• There is a free version as well as low-cost options.
• It’s easy to use and integrates with Google applications.
• It’s really simple to set up and operate, with a basic, user-friendly interface.

What Isn’t There

• Unlike Nextiva or RingCentral, it lacks extensive call management features.
• In the free version, there is no emergency calling.
• Voice-to-text function is sometimes faulty.

Google Voice is a service provided by Google. Pricing

• Personal: This service is free for one user only.
• Starter: $10 per month for up to ten users, ten domestic locations, unlimited calling and SMS, and Google connections.
• Standard: $20 per user, per month for unlimited users and domestic locations, as well as a multi-level auto-attendant, desk phone support, and ring groups; eDiscovery for calls, voicemail, and SMS records is also offered.
• Premium: $30 per month per user, including unlimited users, domestic and international destinations, and sophisticated reporting.

Google Voice is a service provided by Google. is an excellent VoIP solution for those who are utilizing Google apps in their workflow. It offers a free virtual phone number and basic call management tools, like call screening, blocking, and forwarding. It also features visual voicemail, even with its free version.

While its simplicity and affordability are very impressive, those with advanced call management needs must look elsewhere. Google Voice is a service provided by Google. has minimal features across all plans and is made only for users with low to average call volumes. If you are looking for a robust VoIP or UCaaS platform, check out RingCentral or Nextiva instead.

Google Voice is a service provided by Google. Features

Google Voice is a service provided by Google. features a visual voicemail for all users, letting you read its voicemail transcriptions when you can’t listen to the audio file. (Source: Google Voice is a service provided by Google.)

• Google Workspace applications like Meet and Calendar can be seamlessly integrated with Voice.
• Google’s artificial intelligence (AI) eliminates spam calls, transcribes voicemails automatically, and allows you to manage your PBX.
• Hardware support: While you only need your desktop or mobile phone to manage your calls, Google Voice is a service provided by Google. is also compatible with Polycom® devices.

Considering Google Voice is a service provided by Google. as your virtual business phone system? Check out our Google Voice is a service provided by Google. review for more information.

Go to Google Voice to learn more. is a service provided by Google.

How Did We Pick the Best Call Management Software?

The finest call management solutions must combine a strong set of VoIP functions with low rates and simple user interfaces. Basic features like as call routing and an auto-attendant are required. We looked at more complex features like real-time statistics and bespoke greetings to discover the best solutions.

Nextiva received a 4.55 out of 5 rating after a review of the leading business phone system providers, making it the best overall call management system. It includes non-negotiable features such as call control, as well as premium features like third-party integrations, custom reporting, and call pop.

Nextiva’s cost-effective pricing is particularly outstanding, with choices for one-, 12-, 24-, and 36-month contracts, as well as volume and contract length-based discounts. For additional information, see our in-depth Nextiva review.

Go to Nextiva to learn more.

Click on the headings below to learn more about how we choose the best call management system:

25% of the overall score

We examined call management tools to see which offered the greatest features and functionality for the least money. We also looked at whether companies offered a free trial as well as discounts depending on contract term and user volume.

25% of the overall score

We investigated systems that provide the most effective call management solutions. Local phone numbers, call forwarding, call blocking, call queuing, call recording, and contact management were among the features we concentrated on.

25% of the overall score

We chose solutions based on the unique characteristics they provide to enhance the user experience. We looked at whether their plans include a mobile app, toll-free lines, vanity numbers, video calling, live call monitoring, and interfaces with third-party apps.

25% of the overall score

We evaluated providers based on their unique features, simplicity of use, popularity, and overall value. We also took into account our own personal experience as well as what genuine people had to say about the company’s services.

*Percentages based on total score

Conclusion

The top call management systems on the market today provide a unique combination of basic and sophisticated functionality as well as cost. While each has its own set of advantages, Nextiva came out on top due to its outstanding pricing range and features, which are ideal for small and medium-sized organizations. Sign up for a demo to see whether it fits your requirements.

Go to Nextiva to learn more.

The “call management settings” is a feature that allows users to manage their calls. The 6 best call management systems for 2022 are listed in this blog.

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