Table of Contents
Dialpad and RingCentral were two of the top 5 mobile phone providers in 2016. Compare these providers to see which offers you the best plan for your business today.
Dialpad and RingCentral are two different phone systems that have emerged in recent years. They both offer different features and levels of support, so which is best for you is a personal decision.
Voice-over-internet-protocol (VoIP) providers Dialpad and RingCentral are highly rated and provide unlimited calls, mobile applications, and auto-attendants. The less priced choice is Dialpad, but it lacks RingCentral’s video and audio conference features. RingCentral also has additional integrations, although these are restricted to higher levels. As a consequence, the optimal option is determined by your use case.
Dialpad: A business phone service with a tiered auto-attendant and call recording is best for small teams on a budget.
RingCentral is the best option for businesses looking for an all-in-one unified communications platform that allows them to exchange documents, conduct video conferences, and efficiently route calls.
At a Glance: Dialpad vs. RingCentral
Dialpad has the best price.
Dialpad is less expensive than RingCentral when comparing plans. Annual plans at Dialpad cost $15 to $25, while monthly plans cost $20 to $30 each month. Depending on the number of users, you’ll save $4.99 to $14.99 on the entry-level price. However, the Pro plan needs three users, while the Enterprise package requires a minimum of 100 users, so as your company expands, you may end up paying more.
Dialpad also has somewhat cheaper international calling prices than RingCentral, with calls to Germany, France, and Australia beginning at 3 cents per minute. However, if you desire a toll-free number, send over 100 faxes, or have video meetings with more than 10 individuals, your savings will be decreased.
RingCentral has four options to choose from, each with yearly and volume savings. When paid yearly, the price reduces from $29.99 for one user to $19.99 for two to ten users. While Dialpad offers a $5 monthly yearly discount, RingCentral offers a $10 monthly discount.
RingCentral is also suitable for a large number of offices. All plans include a free 1-800 or local number as well as unlimited faxing. International calling prices start at 3.9 cents per minute, which is significantly more than Dialpad. In addition, all plans provide toll-free calling minutes ranging from 100 to 10,000 per month. To get a detailed breakdown of plans, see our RingCentral review.
Unless you require a toll-free number or video conferencing for more than 10 people, Dialpad is the better deal. RingCentral becomes the less costly alternative if you wish to enhance the functionality to obtain more value for your money.
RingCentral has the majority of call-handling features.
RingCentral’s plans are built with a lot of call management and handling options, so they’re ideal for expert users. RingCentral is a unified communications platform that lets teams exchange documents and talk from their mobile or desktop applications.
You may also click-to-dial, swap devices during conversations, and see presence statistics with RingCentral. You may record calls, utilize your system as an intercom, and receive voicemail by text, email, or in-app on all plans save the basic one. Furthermore, all RingCentral subscriptions allow you to designate extensions, but Dialpad’s Enterprise package is the only one that does.
RingCentral’s entry-level package, on the other hand, does not include a multilayer auto-attendant, but Dialpad’s entry-level plan does. Voicemail transcription, three to infinite ring groups, call flip, and hot desking are all included in Dialpad services.
RingCentral provides more features overall, particularly on premium plans where it operates as a call center with sophisticated call management capabilities such as whisper and barge.
RingCentral has the best conferencing capabilities.
The audio and video conferencing features of Dialpad and RingCentral are the most significant distinction between them. On the entry-level plan, both plans offer restricted capabilities. With RingCentral’s Essentials package, you can join up to six individuals on a call, or you can use Glip for RingCentral for free to video meet with up to 100 people for up to 24 hours. Other subscriptions include limitless voice conferencing for up to 1,000 participants and integrated video conferencing for 100 to 200 participants.
On the other hand, Dialpad’s Standard plan includes three-way calling, and you can utilize Dialpad Meetings to connect with up to ten people for 45-minute meetings. The Dialpad software, on the other hand, only allows for two-way video conferencing between team members who are using a desktop or laptop computer. Users must utilize the Dialpad Meetings software to make group video calls. For groups of more than ten individuals, you’ll need to upgrade to Meetings Business, which costs $15 per user each month.
Winner: RingCentral enables your team to seamlessly switch between video and audio calling without time constraints or participant limitations. Dialpad is only suitable for small meetings of up to ten people, and video conferencing requires the use of a different software.
RingCentral is one of the best mobile apps available.
Despite the fact that both RingCentral and Dialpad actively react to user evaluations on Google and the App Store, RingCentral’s mobile applications have superior ratings. The RingCentral app is comparable to the web browser version in that it allows users to engage in video conversations, exchange documents, fax, and message each other from any device. With over 14,000 ratings, the app has received 4.5 out of 5 stars on Google and 4.6 on the App Store.
Users can’t fax or mark messages as unread in the Dialpad app. Furthermore, many people have complained about lost calls, lag times, and difficulty distinguishing between professional and personal conversations. With less than 800 total reviews, the app has a rating of 3.4 out of 5 stars on Google and 3.7 on the App Store.
RingCentral’s app outperforms Dialpad in terms of functionality and user evaluations.
RingCentral is the best for customer service.
Despite the fact that neither business phone system offers much live service for the entry-level plans, all subsequent levels provide 24/7 phone support. RingCentral University, on the other hand, provides users with access to a full platform. There are videos, tutorials, and live training available.
RingCentral offers a service level agreement (SLA) that ensures uptime, timeliness of online cases, and the proportion of calls handled within 10 minutes.
Dialpad’s Pro and Enterprise services, like RingCentral’s, include chat, support tickets, and phone help. A large knowledge base and an active community forum are also available. Dialpad, on the other hand, only provides a SLA to Enterprise customers.
RingCentral’s SLA and university provide more self-help resources and assurances to corporate users than Dialpad.
RingCentral is the best option for integrations.
We chose RingCentral because it integrates with almost every platform your business utilizes, from simple applications like Google Drive to industry-specific connectors like Canvas and Smarsh. To utilize these connections, you’ll require the Premium or Ultimate subscriptions, which may be costly for small businesses with less than 20 workers.
In instance, Dialpad’s Standard subscription includes Google Suite and Microsoft 365 connectors, the Pro edition has a few advanced connections, and the Enterprise plan includes Okta and Azure interfaces.
RingCentral comes out on top because of the sheer quantity of connectors. RingCentral is the ideal solution if your company needs a fully integrated corporate phone system. If you simply require minimal connectors, though, Dialpad is the way to go.
Alternatives to Consider
RingCentral may be excessive for small firms, while Dialpad may not have enough functionality or dependability. There are, however, more cost-effective choices that give the features your company need.
The following are some of the best Dialpad and RingCentral alternatives:
- Grasshopper: Grasshopper, unlike RingCentral and Dialpad, does not charge per user. You may add three to five extensions, one to five phone numbers, and a vanity, local, or toll-free number to your account.
- Google Voice offers a free version with voicemail and a local phone number if you’re a solitary company owner. Plans for Google Workspace users start at $10, making it a cost-effective choice.
- 88%: For company owners who desire unlimited international calling, 88% offers options that allow them to call up to 47 countries. This deal might help you avoid the unexpected costs of per-minute plans.
There are several voice-over-internet-protocol (VoIP) providers available, each with a different set of capabilities and prices. However, there are variations in simplicity of use and setup, so carefully explore your options before moving to a new provider.
Most Commonly Asked Questions (FAQs)
Is it possible to migrate my phone number to Dialpad or RingCentral?
Yes, Dialpad and RingCentral provide free number porting in the United States. Dialpad, on the other hand, does not support toll-free numbers, although you may transfer a 1-800 number to RingCentral for free.
Can I use Dialpad or RingCentral to hold a free video conference?
Yes, both companies have free video calling software. Dialpad Meetings is a free service that allows you to have unlimited 45-minute conversations with up to ten people. Glip for RingCentral, on the other hand, offers free meetings for up to 100 people for up to 24 hours.
Is VoIP a good option for business calls?
Many small business VoIP services are dependable as long as your company has a high-speed internet connection. The provider’s apps, on the other hand, may be problematic, resulting in lost calls. That’s why it’s crucial to check user reviews and uptime, as well as obtain a service level agreement (SLA).
Conclusion
RingCentral and Dialpad are two well-known VoIP firms that provide outstanding phone systems to small businesses. Dialpad is better suited to small teams in need of a phone system rather than a unified communications platform. RingCentral, on the other hand, is a single application that allows you to exchange documents and hold massive meetings. Start your free trial now to see whether RingCentral is suitable for you.
The “dialpad vs google voice” is a question that many people ask. The two services both offer different features and work in different ways, so it’s difficult to decide which one is better for you.
Related Tags
- dialpad vs grasshopper
- dialpad vs ringcentral reddit
- dialpad pros and cons
- dialpad vs aircall
- dialpad vs 8×8
