Nextiva Review: The Right VoIP Solution for Your Business?

of all the choices when it comes to your business, phones are one of the most important and often overlooked. When you make a call on Nextiva, there is no dial tone. There will never be a long-distance charge or an international rate ever again! What kind of small businesses could benefit from using Nextiva? How does this service compare with other VoIP providers? Let’s take a look at how these questions dissolve in light of our review.

Nextiva is a service that offers a variety of phone plans, including the best voip for small business. Nextiva also offers unlimited calling in Canada and Mexico.

Nextiva is a corporate phone system that allows teams to communicate with clients and coworkers. Small organizations searching for a robust voice-over-internet-protocol (VoIP) platform often employ it. When invoiced yearly, fees start at $23.95 per user, each month (for accounts with one to four users). Because of its wide packages with professionally produced voice greetings, Nextiva is one of the top small business phone systems.

Go to Nextiva to learn more.

Overview of Nextiva

Because of its excellent communications capabilities for developing enterprises, Nextiva is one of the most popular business phone systems. However, no VoIP platform is perfect, and you must analyze what it excels at and what it lacks to guarantee Nextiva meets your requirements.

What We Think You Should Know About Nextiva

Nextiva is a cloud-based company phone system that lets you manage all of your customer and team interactions in one place. Its scalable plans provide with a lot of useful features at a reasonable price. If you’re a small company owner looking for a VoIP system that can scale with your demands, Nextiva is a good option to investigate.

When Should You Use Nextiva?

• Businesses that need a scalable unified communications and business phone system with unlimited domestic calls can consider: If you anticipate your company to expand, Nextiva’s scalable platform is for you. It is one of our suggestions for the best small company phone systems and finest unified communications platforms since it is one of the most economical business phone services for bigger teams.
• Teams seeking for a cost-effective Management of incoming calls platform: Nextiva provides cheap VoIP subscriptions that include key Management of incoming calls capabilities. It is one of our top selections for the finest Management of incoming calls systems since, unlike other rivals, it includes more features in its most basic tier, when others only provide them with their premium plans.
• Companies searching for a free auto-attendant with their virtual phone service: Nextiva’s auto-receptionists may be useful if you want to keep your company’s appearance consistent. All Nextiva plans have easy-to-configure automated attendant capabilities, making it one of our top picks for the finest auto-attendant phone systems.
• Nextiva provides a broad choice of professionally recorded Voicemail greeting options, including male and female voices, Spanish, American, Latin American, and British languages and accents. With a Professional plan, you’ll receive one free professionally recorded greeting, and with the succeeding levels, you’ll get three. As a result, Nextiva is included among the finest professional Voicemail greeting providers on our list.
• Small companies seeking for a VoIP platform that works on mobile devices: Nextiva is a virtual phone system that works with a variety of devices, including VoIP gear, desktop computers, and mobile phones. It’s ideal for those who wish to be able to manage their communications from any location and at any time. Nextiva made our list of the best VoIP applications for small businesses and the top VoIP apps for Android business users.
• Those searching for a hosted public branch exchange (PBX) solution for their remote work setting can look at the following options: Nextiva is a cloud-based VoIP service that includes all of the functionality of a typical PBX system, such as limitless internet faxing, an automated attendant, and Management of incoming calls. Because of its scalable and cheap rates, it is one of our top selections for best hosted PBX providers.
• Companies searching for customer relationship management (CRM) contact center software with significant call volumes: Despite the fact that Nextiva is primarily focused on communications, it stands out for its automated capabilities, such as survey deployment following conversations, direct mailings to new leads, and situations with bad feedback priority. Because of its powerful automation features, it entered our list of the top CRM contact center software.

When Nextiva Isn’t the Right Fit

• Those seeking for a free business phone system include freelancers and solopreneurs. For individuals searching for a simple virtual phone system, Nextiva’s sophisticated Management of incoming calls and communication functions may be too pricey. A free software and phone service like Google Voice may suffice if all you need is a virtual phone system, basic calls, messages, and Voicemail.
• Teams that need to make international calls may use Nextiva’s low-cost international calling service. Businesses operating in worldwide marketplaces, on the other hand, should look into 808 for more inexpensive rates. This option provides unmetered calling for a limited number of countries, as well as cheaper per-minute prices for those who aren’t covered by the previous option. For additional details, see our post on 8×8 versus Nextiva.
• Small enterprises in need of a low-cost virtual phone system with full access to all of its features: Nextiva’s extensive capabilities and inclusions aren’t required by all businesses. Grasshopper is a good option for smaller teams looking for a complete solution that fits their demands and budget. Regardless of the subscription, it comes with phone numbers and extensions, as well as access to all of its services.
• Organizations with low call volumes: Companies with modest call volumes, such as Zoom Phone and Phone.com, may be able to save money by using Nextiva’s rivals. Zoom Phone provides a variety of pay-as-you-go and unlimited plans, while Phone.com offers plans with less monthly minutes for a cheaper monthly fee.
• Large corporations with more sophisticated demands that can afford higher rates: Nextiva provides a full range of virtual phone services. RingCentral, on the other hand, is a good option for those searching for a platform that can expand with business demands and don’t mind paying a premium fee. It has additional premium features, such as open APIs, enhanced Management of incoming calls, and scalable plans. This platform is ideal for businesses that anticipate rapid expansion and don’t want to deal with the headache of switching providers when the time comes. For more information, see our Nextiva vs RingCentral comparison.
• Teams searching for a small company phone service with simple pricing: Consider Ooma if you’re seeking for a business VoIP service that includes unlimited calls, Management of incoming calls capabilities, and Voicemail for a lower cost. Unlike Nextiva and other providers, whose plans and rates vary based on the number of users and services provided, it has a simple pricing structure.
• Businesses seeking for a less expensive unified communications platform VoIP service with flexible and a la carte pricing: Those on a budget that want a unified communications platform can choose Vonage. Users may add services a la carte, much as with Nextiva, although Vonage’s monthly membership prices are less than Nextiva’s. Check out our Nextiva vs Vonage head-to-head comparison for additional information.

Do you want to look at other possibilities? You may use our guide to our top VoIP applications for business to see which product best suits your present requirements.

Pricing for Nextiva

For its Business Communication package, Nextiva offers four price options. When invoiced annually, monthly fees for accounts with one to four users start at $23.95 per user. The cost depends on the number of users per account and the duration of the contract. Users may also contact their Client Success Manager or call the company’s phone support line at any time to adjust their plans.

To discover more about Nextiva, you may join up for a seven-day free trial.

*Rates are based on a single-to-four-user subscription. The cheaper the per-user prices are, the more users there are on the account.

**Annual term plans need full payment at the start of the billing cycle.

Call Center Nextiva

Nextiva also has two cloud-based contact center solutions available, both with simple pricing. Monthly rates start at $50 per user, and there are no installation or setup fees on the platform. There are no upfront hardware expenditures necessary.

You may also contact Nextiva’s sales team to learn more about the company’s innovative call center capabilities designed for business purposes. Monthly costs are estimated to be between $100 and $150.

Call Center Nextiva Add-ons

• This add-on includes a web-based application that enables receptionists to monitor users and make click-to-dial calls. There are three levels to it:
  • Pro ($39.95 per line, each month) permits up to eight staff lines.
  • Premium ($49.95 per line, each month) allows you to register up to 30 staff lines.
  • Enterprise ($69.95 per line, each month) is designed for individuals that need an infinite number of employee lines.
• This add-on allows agents to create reports on themselves, such as agent activity, agent call detail, agent call report, agent duration, and agent sign-in and sign-out ($29.95 per line, each month).
• Supervisor Dashboard License ($69.95 per line, per month): Users may run reports on all agents with this add-on.

Features of Nextiva

Nextiva is a powerful cloud-based business phone system that can be accessed by desktop, mobile, and VoIP gear. It’s a good choice for companies searching for a complete solution at a reasonable price. Though it has plans for small groups, bigger working groups may find the reductions for more users and longer contract periods to be beneficial.

You can manage your customer and team interactions from anywhere, on any device, using Nextiva. (Image courtesy of Nextiva)

Unlike some of its rivals that offer more advanced levels, Nextiva’s basic plan includes outstanding features such as unlimited domestic calls, fax, Voicemail, auto-attendant capabilities, and collaboration.

Nextiva additionally has the following characteristics in addition to its primary capabilities:

• Nextiva offers both regular and HIPAA-compliant internet fax services. Users may control their virtual faxes via PCs, mobile devices, and even classic fax machines. Those who want to use their old fax machine with the Nextiva platform must acquire the Nextiva Fax Bridge device.
• Team collaboration and video functionalities through CoSpace are included in Nextiva’s basic strategy. Meetings, task management, a team calendar, meeting scheduling, Sharing a screen, chat, and a directory are among the features available.
• Number porting is a free service that allows all Nextiva customers to move their existing phone numbers from their current carrier to Nextiva. Nextiva manages the procedure, which needs users to fill out a Letter of Agency (LOA) form.
• Never miss a message with visual Voicemail, which automatically routes calls to your Voicemail when they go unanswered. You may personalize your visual Voicemail settings, receive Voicemail messages through email, and record numerous greetings using Nextiva’s visual Voicemail.
• Third-party app integrations: Connect your current tools to Nextiva’s platform to unlock the full potential of your product. It integrates with popular applications such as Microsoft Outlook, Google Contacts, Zendesk, NetSuite, and Microsoft Dynamics 365.

Here are some more of Nextiva’s important features:

Management of incoming calls

Characteristics

• Auto-attendant with many levels
• Call pop
• Organize a call group
• History of phone calls
• Flows of communication
• The presence of the team
• Lampfield in full swing

Ensure that all calls are answered and messages are taken with Nextiva’s Management of incoming calls capabilities. It features a basic auto-attendant—on its most basic tier—and a Auto-attendant with many levels starting at the Professional plan.

Nextiva also has a call pop function that shows essential caller information on your screen before you pick up the phone. Users may choose which particular insights to display for the benefit of your team. The following are some of the details gathered:

• The customer’s/most caller’s recent interaction
• The consumer satisfaction rating
• Responses to the consumer survey
• The worth of a customer’s account

Analytics

Characteristics

• Reports that are both customized and standard
• Performance of users and teams
• Database of customers
• Dashboards that are unique to you
• Reports that are standard

Generate reports to analyze essential data about your organization’s activities and customers’ experiences with Nextiva. It lets you run Reports that are both customized and standard, view team and user performance, create dashboards through its dashboard builder, and configure ready-made dashboard templates.

Users may also construct wallboards that show metrics on big displays such as televisions, allowing them to keep track of current data. You may use Nextiva’s data to enhance your team’s performance by developing more effective plans and addressing difficulties.

Video & Audio Conferencing

Characteristics

• It’s possible to access it from both a desktop and a mobile device.
• Organize video conferences for up to 250 people.
• Sharing a screen
• Recording of a video conference
• There is no limit to the number of people who can join an audio conference.
• Audio and video conference meeting invitations

With Nextiva’s video conferencing capability, you may virtually meet with your participants. You may use the module to organize video meetings for up to 250 people and share your screen through desktop computers or mobile phones. You may also record your sessions and share them with anyone who are unable to attend.

Nextiva’s video conferencing facilities may be accessed through the company’s desktop or mobile app. (Image courtesy of Nextiva)

Audio conferencing is also available via Nextiva’s applications and Phones for Meetings. You may also send meeting invitations to your attendees for audio and video conversations so that they are aware of the time, date, and agenda. For those having Nextiva-configured Phones for Meetings, three-way conferencing is also accessible.

Desktop & Mobile Apps

Characteristics

• Local calling is unrestricted.
• Individual and group chat
• Voicemail
• Video conferencing and Sharing a screen
• Auto-attendant and call routing

Its mobile and desktop applications provide access to a broad variety of critical capabilities, including calls, voicemail, and video meetings. (Image courtesy of Nextiva)

Users may access Nextiva’s comprehensive platform through desktop and mobile applications on their Mac or Windows PCs, as well as iOS and Android smartphones. Because data is synchronized in real time, you may smoothly transition from one device to another. These applications allow you to be mobile and manage your customer and team interactions from anywhere with an internet connection.

a dependable network

Characteristics

• Uptime of 99.99 percent
• There are eight carrier-grade data centers.
• Security and surveillance 24 hours a day, 7 days a week
• Updates on the state of the network in real time

Nextiva is a dependable business phone system with a 99.999 percent uptime guarantee. It has eight data centers around the United States, all of which are physically secure and monitored 24 hours a day, seven days a week. Its network is subjected to fraud mitigation, penetration testing, and call encryption in addition to physical protection.

Nextiva also complies with a number of international industry standards, including ISO/IEC 27001, SOC 2 Compliance, PCI Compliance, and HIPAA Compliance.

Hardware by Nextiva

Business VoIP gear, including as Phones for Desks, headsets, conference devices, and adapters, may be purchased or rented via Nextiva. Nextiva can assist you adapt your current devices and conventional systems to operate with its service and platform if you don’t have enough money to invest on VoIP gear.

Furthermore, various equipment, with the exception of all adapters, are available on a monthly payment plan with a one to three year guarantee for sales and a lifetime warranty for rentals. More information about the various gadgets combined with these savings and warranties may be found on the company’s website.

Some of the devices featured in Nextiva’s hardware solutions made our list of the top small business multi-line phone systems.

For further information, use the drop-down menu below.

Choose to discover more. Phones for Desks Phones With No Wires Phones for Meetings HeadsetsAdapters

Phones for Desks

Nextiva offers Phones for Desks that support its VoIP technology. Headsets from Panasonic, Poly, Nextiva, and Cisco are available to customers. Pricing for the hardware ranges from $79 to $840. The company also offers occasional discounts on telephony hardware. You may visit its website to obtain current prices.

Phones With No Wires

If you prefer a business phone that you can carry with you, then Phones With No Wires are for you. Nextiva has a wide range of cordless VoIP phones with Wi-Fi or DECT base stations. It features less line noise, secure conferencing, caller ID, call waiting, and unique phone numbers.

You have the option of purchasing Nextiva or Panasonic devices, which vary in price from $116 to $245. Discounted rates are available from time to time; visit the website for the most up-to-date information.

Phones for Meetings

Nextiva provides VoIP Phones for Meetings from Cisco, Snom, Poly, and Calisto that allow you to call multiple phone lines for meetings for your remote teams. These devices cost from $259 to $1,738. Check its hardware page to find out if discounts are available today.

Headsets

If you love to multitask while on a call, then consider getting headsets. Nextiva offers Poly and Blackwire devices that cost from $59.99 to $319.99. Features differ from the brand and model, but most headsets allow DECT and Bluetooth connections and have noise cancellation, one-touch answer, and Management of incoming calls features.

Adapters

VoIP adapters are a good option for those who wish to keep a good internet connection for their conversations. For a more secure and robust phone line, analog devices are linked through VoIP adapters. Cisco, AudioCodes, and Nextiva are among the brands offered, with prices ranging from $60 to $850 and more.

Go to Nextiva to learn more.

Alternatives to Nextiva

Not sure whether Nextiva is right for you? Check out how it stacks up against other popular small business VoIP services.

What Users Have to Say About Nextiva

Many Nextiva phone system reviews can be found online, all of which agree with our assessment that it is one of the greatest VoIP systems available today. Nextiva has the following ratings on other prominent user review websites at the time of publication:

The dependability of Nextiva has received mixed reviews. The bulk of these reviews praise its cost-effectiveness, call quality, and customer service. However, a few customers reported that their platform was having technical troubles, prohibiting them from accessing some of the functions.

Conclusion

Nextiva is for you if you want to get started with a dependable business phone system that you can continue with as company demands develop. Larger teams and those prepared to commit to longer contracts, on the other hand, may profit more from the reductions.

Nextiva offers a variety of programs to suit the needs of organizations of all sizes, as well as the ability to enquire about feature add-ons. Overall, it’s a great pick for those trying to get the most bang for their buck, thanks to its impressive inclusions—even in its most basic plans—that some of its rivals, such as RingCentral, only provide in their more costly plans.

Go to Nextiva to learn more. to request a demo or sign up for a seven-day free trial to find out if it works best for your current business needs.

Go to Nextiva to learn more.

The “nextiva reviews bbb” is a review site that provides ratings on companies. The site has been around for over 10 years and currently has over 1,000 reviews. Nextiva is one of the companies they have reviewed and it received an A- rating.

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