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Though they are often referred to as one company, Ooma and RingCentral have separate businesses. Although both companies offer similar services, each has a different focus depending on whether its service is for small or large businesses. The question remains: which of these two should be considered the best option for your business?
Ooma and RingCentral are two popular VOIP providers. They both offer different features, such as call forwarding, call waiting, and voicemail. Ooma also offers a free service called “Ooma Home” that allows users to manage their home phone number from the app. Read more in detail here: ring central.
Both Ooma and RingCentral are top-rated voice-over-internet-protocol (VoIP) services in the Ooma versus RingCentral argument. Ooma, on the other hand, is a better option for companies on a budget since it is less expensive than RingCentral. RingCentral is the greatest option for companies looking to grow since it provides four different plans, each with greater capabilities and sophisticated reporting than Ooma.
The following are the best use cases for Ooma versus RingCentral, based on our comparison:
- Ooma: For solopreneurs and small company owners who want a dependable phone system, inexpensive monthly prices, and video conferencing for up to 25 people, Ooma is a better option.
- RingCentral: For small to big businesses that want real-time statistics, video meetings with up to 200 participants, and complex integrations, RingCentral is the better option.
A Quick Comparison between Ooma vs RingCentral
*RingCentral price is based on a two-to-twenty-user scenario. By paying yearly, you may save up to 33%.
How Did We Compare Ooma and RingCentral?
In the duel between Ooma and RingCentral, you’ll see that each offer unique features that make them beneficial for different sorts of users. With this in mind, we’ve examined a number of criteria to see who would win in a head-to-head matchup. Price, standard features, usefulness in more specific circumstances, and convenience of use were all criteria we considered.
The following is a comprehensive list of these factors:
20%
Support for several languages
30% of the overall score
Pricing was a big consideration since it is a primary decision for the majority of small enterprises. We looked at the price structures, the number of available plans, and any discounts provided to businesses based on factors like yearly billing or volume when comparing Ooma and RingCentral. In other words, we wanted to evaluate which service offered the most value for money.
30% of the overall score
Video conferencing, integrations, and analytics are all common aspects of a communication system like this. We wanted to see which supplier came out on top in each area by weighing the capabilities your company would utilize on a daily basis.
10% of the overall score
Complexity might be advantageous in certain situations, but when it comes to VoIP providers, too complicated features can detract from the entire experience. As a result, we examined each platform and evaluated how simple it was to use for the typical user.
20% of the overall score
Because both of these companies handle international calling, it’s vital that they both support many languages when clients phone in. As a result, we examined each supplier to see who is better at servicing clients who speak a variety of languages and dialects.
10% of the overall score
Customer experience, industry reputation, and overall value for money are all important considerations for many firms searching for the ideal supplier. To evaluate how each solution worked, we looked at our own experience with each supplier, as well as analyses from respected review sites and consumer comments.
*Percentages based on total score
Ooma is the most cost-effective option.
Notes on pricing:
- A contract is required for Ooma Enterprise plans.
- Ring Central pricing are based on two to twenty users; volume discounts are available for 100 or more users, and purchasing yearly may save you up to 33%.
Ooma is the superior small business VoIP solution for your small company whether you’re on a tight budget or a solopreneur. RingCentral plans for single users are much more expensive, beginning at $29.99 vs $19.99 for two or more users. In addition, Ooma charges just 3.4 cents for extra toll-free minutes, compared to 3.9 cents for RingCentral.
RingCentral only provides unlimited calls in the United States and Canada, whereas Ooma subscribers receive unlimited calls throughout the United States, Canada, Mexico, and Puerto Rico. Ooma may also save you money on international calls. For example, Ooma charges 2.5 cents per minute to call China against 3.9 cents with RingCentral.
If you require sophisticated services, international phone lines, or add-on numbers, RingCentral could be the best option. Each extra local and toll-free line costs $4.99, while Ooma charges $9.95.
Winner: Ooma has the cheapest monthly subscriptions and per-toll-free-minute costs, giving it a more affordable option for lone entrepreneurs or small teams.
Best for Those Needing Toll-free & International Numbers: RingCentral
Your Ooma or RingCentral subscription comes with a local or toll-free phone number. Their calling plans also include toll-free minutes. Ooma, on the other hand, does not provide foreign numbers.
RingCentral, on the other hand, offers toll-free and local phone numbers in over 100 countries. Toll-free minutes are available in packages of 100, 1,000, 2,500, or 10,000 minutes. As a result, RingCentral is the best alternative if you wish to build a worldwide presence.
An Ooma membership, on the other hand, provides 500 minutes. For an additional $15.99 to $30 a month, Ooma now provides toll-free calling plans with 1,000 to 3,000 minutes. If you have a modest number of domestic toll-free calls, an Ooma business phone system is a suitable fit for your small company.
RingCentral has first rank in toll-free and international numbers since it covers more countries and offers more minutes in its higher-tier plans.
RingCentral is the best option for video conferencing.
While both platforms enable video calling, RingCentral’s platform has more features than Ooma’s. The RingCentral Video app is free to use and does not need a credit card. Standard, Premium, and Ultimate video conferencing plans are available. Meanwhile, video conference features are only available with the Ooma Pro plan, and Ooma does not provide a free video app.
Ooma allows for up to 25 video conferencing participants, whereas RingCentral allows for up to 200. For video meetings, both systems include file sharing, cloud recordings, screen sharing, and password security.
RingCentral and Ooma both allow you to organize video meetings in Google or Microsoft calendars. However, owing to RingCentral’s powerful connections, customers may readily access meeting materials during a video call.
RingCentral has an advantage over Ooma in that it can handle huge conferences. Read our RingCentral review to learn more about the company’s features and aspirations.
Best for Those Needing Support for several languages: RingCentral
Support for several languages ensures callers can understand your virtual receptionists. If you receive a significant number of calls from international locations, consider adding menu options in different languages. Both Ooma and RingCentral offer English, German, French, Portuguese, and Spanish.
If you get calls from China or require regional languages, however, RingCentral is the way to go. Italian, Japanese, Dutch, Korean, simplified and traditional Chinese, and American or United Kingdom English are all available.
RingCentral is the obvious victor in terms of language support, with 14 languages compared to five for Ooma.
RingCentral is the best option for those that want third-party integrations.
RingCentral outperforms Ooma when it comes to connecting third-party apps. While Ooma’s small business plans only link to Google and Microsoft calendars, it has over 200 connectors. In addition, to access integrations, you’ll need one of Ooma’s more costly corporate services.
The majority of fundamental connectors, such as Slack and Microsoft 365, are provided in RingCentral’s Standard service. You can also connect with Salesforce, Zendesk, and hundreds of more platforms with the Premium and Ultimate plan subscriptions.
RingCentral provides a superb portfolio of applications that mix functionality from different programs, in addition to built-in connections. The RingCentral for Microsoft 365 app, for example, allows your team to collaborate in Microsoft Teams. Custom apps for integrated services are not available on Ooma.
RingCentral’s small business plans link to hundreds of applications, allowing you to get the most out of your current tools.
RingCentral is the best option for advanced analytics.
Call logs are available from both RingCentral and Ooma, providing you a record of every incoming and outgoing calls as well as faxes. However, unlike the greatest corporate phone systems, Ooma lacks real-time analytics and reporting dashboards.
More than 30 prebuilt key performance indicators (KPIs) are available in RingCentral, including average handling time, abandoned calls, and answered calls. You may also obtain quality of service reports, which enable you to monitor call quality across many locations.
RingCentral wins because it offers comprehensive reports and dashboards for analyzing real-time and historical data, while Ooma simply offers call logs.
Alternatives to Consider
Although both Ooma and RingCentral provide low-cost business phone services, their plans may not be the greatest match for your organization. Other services may be less expensive or have features that are more beneficial to your company, such as free international calls.
Alternatives to RingCentral and Ooma include:
- Google Voice provides voicemail, call blocking, and call screening, much as Ooma and RingCentral. Google Voice, on the other hand, offers a free subscription for individuals.
- When using Ooma or RingCentral to make international calls, you may get affordable prices, but only 88 offers unlimited calling to 14 or 47 countries, depending on your membership level.
- Grasshopper: VoIP and virtual phone system per-user fees may be costly. Grasshopper is one of a kind in that it does not charge per user. Instead, its plans come with anything from three to an infinite number of extensions, which you may then designate to members of your team.
Most Commonly Asked Questions (FAQs)
How can I get in touch with Ooma or RingCentral customer service?
Customers may call toll-free lines to reach Ooma or RingCentral customer support. RingCentral also has a live chat feature and an online ticketing system. RingCentral may also be found on Twitter, Instagram, and Facebook.
Can I use analog phones with Ooma & RingCentral?
Yes, analog phones with an analog telephone adapter are supported by both RingCentral and Ooma (ATA). To connect your current phones, Ooma provides the Ooma Office Base Station or the Ooma Linx device. The Cisco SPA-122 ATA, on the other hand, converts your analog phone into a RingCentral device.
Is there a desktop app for RingCentral or Ooma?
Yes, both Ooma and RingCentral offer Mac and Windows applications available for download. Furthermore, both Ooma and RingCentral provide mobile applications for Android and iOS.
Conclusion
Companies like RingCentral and Ooma have been established for well over a decade, and VoIP has a long history. Both services are constantly improving their capabilities in order to provide business features that are ideal for a variety of businesses.
Ooma is a superior choice for solopreneurs and small enterprises looking for a low-cost phone system without complicated integrations or reporting. RingCentral, on the other hand, is a good choice for businesses looking for a unified communications platform with collaboration options.
Ooma is a small business starter kit that provides all the essentials for a small business. It includes three phone lines, VoIP service, and cloud-based solutions. RingCentral offers a similar package with advanced features like call forwarding, voicemail transcription, and more. Reference: ooma small business starter kit.
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