Call Parking: A Feature Guide for Small Business

Business owners often struggle to find a way for their customers or employees to call them without getting disconnected. This is especially the case when you are in an office that has limited reception, but some just need enough attention so they can get through on time. Call Parking’s small business plans offer businesses with $10K -$100K service revenue per month and less than 10 employees access to affordable phone parking anywhere there’s Internet using prepaid minutes from any carrier

Call parking is a feature that allows you to call in and then leave a voicemail on someone’s phone. This service can be used by small businesses to save time, money, and energy.

Call parking is a feature of corporate phone systems that allows you to place a current call on hold in a virtualized environment such as the cloud or on a server hosted internally. After then, you have the option of reconnecting to the call using a different device, transferring the call to another agent, or gathering further information before supporting the caller. The adaptability of call parking provides your company more options, allowing you to provide high-quality customer service on every incoming contact.

How to Begin Making Parking Calls

It’s easy to use the call parking function. Most VoIP desk phones, for example, feature a preprogrammed “Call Park” button, and your phone system provider’s mobile and desktop applications are likely to have a call parking option on the present call’s interface.

This is how the call parking procedure looks:

1. An incoming caller contacts your number to begin a call, which is answered by your agent.
2. Your agent taps the “Call Park” button on the desk phone or call application at some point during the chat.
3. Your call is routed to an unused extension, which often plays prepared messages or music while you wait.
4. Your agent either chooses to take the call on a separate device, waits for another agent to take over, or gathers their thoughts or further information before continuing.
5. To resume the discussion, your agent dials the extension number for the parked call.

How Do Call Parking Steps Differ From Provider to Provider?

The capability and execution of call parking varies per provider. Some carriers provide more complex call parking options, such as on-hold music and taped messages, while others simply transfer a parked call to a waiting room.

Here are some examples of common business phone systems and how they handle call parking:

What is the Procedure for Call Parking?

Call parking isn’t cutting-edge or groundbreaking, but it still provides a lot of advantages for your company. Being able to transfer devices in the middle of a conversation or temporarily park a call while you wait for another agent improves client experiences, which has a direct effect on your Conclusion.

You’re effectively shifting a call to an unused extension when you park a call. While the consumer waits, this underused extension plays on-hold music or recorded messages. When an agent phones the parked extension to recover a call, their line is connected, and they may continue talking.

Call Parking Types

Not every parked call acts exactly the same. Some providers offer varying levels of functionality that impact both the agent and the customer experience. Here are descriptions of three Call Parking Types:

• Simple call parking: Place an active call in a virtual parking area till it is picked up.
• Advanced call parking: Put an active call in a virtual parking place and play on-hold music or recorded messages to keep the caller interested.
• Call parking at a private location: You may allocate sensitive calls to private parked locations so that only authorized users can view or recover them.

Parking Best Practices is what you should call it.

While call parking is a useful tool for organizations and contact centers, there are certain ways to utilize it incorrectly. When determining whether or not to park a call, keep the following recommended practices in mind.

When to Put a Call on Hold

• If you need to change your devices,
• When you need more time to collect information before continuing the conversation
• When you need a few moments to gather your thoughts before resuming a discussion
• If you are presently unavailable and would want to transfer the call to another agent, please do so.
• If the relevant agent’s extension is occupied and you want to allow them time to finish their current call, use this method.

When You Shouldn’t Park a Call

• If you want to keep the call going but don’t want to risk another agent picking it up,
• If your provider doesn’t provide permission-based options and you don’t want an inexperienced representative to take your call,
• When there are already an excessive number of parked calls that aren’t being addressed

Most Commonly Asked Questions (FAQs)

What is the difference between parking, transferring, and holding a phone call?

Whether or whether the agent is available, transferring a call instantly starts diverting the call. Because placing a call on hold does not transfer the call to the cloud, your agent must retrieve the call using the same account and device. Call parking allows you or another agent to resume the discussion on the same device or from a different device whenever you’re ready.

Why would you want to put a phone call on hold?

When you park a call, you get more freedom in how you manage caller interactions. If you need to leave the workplace, you may put the call on hold while you exit and switch to your mobile phone. If another agent would be better suited to take the call but is now unavailable, you may park it until they complete their chat.

How long does it take for a call to be parked?

Parked calls are typically held for up to five minutes. The parked call will then continue ringing forwarded extensions or the originating phone number to guarantee that someone answers it. Check your provider’s settings to learn how you may customize your call parking policies.

What is the customer experience like with virtual parking?

The call parking experience varies depending on the service provider. Some companies, such as RingCentral and Grasshopper, provide music or recorded messages in their waiting rooms. While clients wait, other providers may play default music or ambient noise.

Conclusion

Call parking is a must-have function for every company phone system, whether you’re a one-person operation or a 100-person operation. By allowing you or another agent to pick up the call on a separate line or device, parking affords you more freedom than transferring or holding a call. This increased flexibility increases your ability to give excellent customer service to each and every caller.

RingCentral is a good option if you want to add call parking to your phone system’s capabilities. The call parking feature in RingCentral provides you the greatest customization options, enabling you to add music, recorded greetings, and even permission-based virtual parking areas.

Go to RingCentral.com.

“Call Park 8×8” is a feature that allows you to record your outgoing calls and then call them back later. This can be useful for small businesses, as it saves time on phone calls. Reference: call park 8×8.

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