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A phone call screening service helps its customer’s fraud protection. It is a business process or decision made during the course of an office communication to evaluate who should be allowed in contact with which employee through a telephone conversation
Screening is a process that allows people to call your phone and leave a message. It’s an easy way to keep your personal information protected while also getting important messages.
Call screening is a way of filtering incoming calls that enables the call receiver to select whether or not to accept the call, such as sending the caller to voicemail. When you don’t have time to accept a call, voice-over-internet-protocol (VoIP) systems provide even more options to help you manage your time and limit interruptions. They may also enhance client experiences by providing rapid replies or seamless call routing.
What Does Call Screening Entail?
Call filtering is based on how employees program their preferences or which services are turned on. RingCentral, for example, has a do-not-disturb (DND) function. Users may enable it and either block all incoming calls or allow just direct calls to their phone number. Users who activate call screening in Google Voice is a service provided by Google., for example, may hear the caller’s name before accepting the call.
Most cloud-based business phone systems have capabilities that enable users to filter calls based on a preset schedule or by using the DND function. Calls may be routed to agents depending on the ZIP code or nationality in certain systems, such as RingCentral.
Your call screening settings may vary depending on your VoIP provider:
- Unknown calls are immediately sent to voicemail according to call routing regulations.
- Before connecting callers, an auto-receptionist asks them to state their names.
- Calls may be answered, declined, or sent to voicemail.
- An automated announcement stating the caller’s extension.
- Listening to the caller’s voicemail and, if requested, picking up the call
- Specific phone numbers or area codes might be blocked.
Advantages of Call Screening
If your business receives a large number of incoming calls, call screening may assist with call management. When it comes to completing crucial jobs, phone screening may help staff be more productive. Similarly, company owners may concentrate on their current duties while opting to get notifications when significant customers contact.
Call screening has a number of advantages, including:
- Prioritizing calls: Sync your contact information with your VoIP provider so that recognized callers are accepted while others are sent to voicemail.
- Turning on the DND function will assist employees in concentrating on work and reducing distractions.
- Reduce spam by blocking undesired callers’ numbers and adding an optional courtesy message for banned calls.
- Improving caller experiences: Forward calls to available agents automatically or send a text message letting them know when you’ll return their call.
Features for Call Screening
Caller ID and call filtering are common VoIP business phone features. Some subscription services additionally include an auto-attendant, which allows customers to preset call routing. Different providers, on the other hand, provide a variety of features aimed at assisting company owners.
The following are some of the standard and enhanced features:
- Call screening by voice: The auto-attendant asks callers to declare their names, after which the system informs you of the caller’s name.
- Before you answer the phone, listen to or see the department or extension that the caller called.
- Create a text-to-speech or text message response to deliver a quick response without picking up the phone.
- Listen to your caller’s voicemail message and pick up the phone if you like.
- Block calls: Block callers without caller ID, certain phone numbers, or whole area codes temporarily or permanently.
- Set up a virtual receptionist to take calls and route them to the appropriate extension. By necessitating human involvement with the system, auto-attendants also minimize robocalls.
Providers of Call Screening
Although call blocking and caller ID are useful when your call volume is low, juggling many lines, extensions, and numbers is more difficult. Upgrading to a professional answering service may be costly; however, a VoIP system may be the perfect middle ground for a small company.
Doing something as simple as adding an auto-attendant may reduce stress levels in your office while keeping callers satisfied. Inbound callers hear a personalized greeting while you screen the call and decide whether or not to accept it. The following VoIP call providers offer one or more Features for Call Screening.
RingCentral
RingCentral is one of the top business phone systems on the market, featuring tiers of VoIP services and call management capabilities including call screening. Incoming calls are detected by the Call Controller, which notifies desktop users. If the caller is a recognized contact, their name and phone number are shown. Callers may be asked to state their name, and the auto-attendant supports user hours, allowing users to specify call screening restrictions around specified time windows.
While RingCentral has a do-not-disturb (DND) feature, it goes above and beyond other VoIP providers by enabling customers to decline all calls or only those that ring to shared lines. RingCentral also offers text-to-speech responses with pre-programmed or unique messages. Without you having to pick up the phone, the automated receptionist may turn your text message into an audio message and play it for the caller.
To discover more about RingCentral’s packages and features, read our RingCentral review, or contact RingCentral to start a free trial.
Go to RingCentral.com.
Grasshopper
Grasshopper, like RingCentral, is a well-known business phone number service that caters to small enterprises. Grasshopper, unlike RingCentral or 8×8, does not impose a per-user cost. Instead, it provides subscriptions that range from one to five phone lines and three to an infinite number of extensions. Call screening options such as DND, rapid response, and call announce are also available via Grasshopper.
Additionally, users may customize each line’s operation hours and restrictions. A company owner, for example, may choose to hear calls from a customer care extension while sending sales calls to voicemail. Check out our Grasshopper review or join up for a free trial to learn more about the features and bundles available.
Pay a visit to Grasshopper.
8×8
8×8 is a VoIP phone service specializing in low-cost international calling. It offers plans with unlimited voice calls to 47 countries. Like Grasshopper and RingCentral, 8×8 comes with Features for Call Screening like an auto-attendant, call blocking, and DND. Users customize their extension by checking the box under call forwarding to enable call screening.
If an incoming caller is in your contact list, a screen pop notice displays on your desktop from 88, which acts as a virtual office for NetSuite. The screen pop displays information about your caller, including call history, and allows users to pick up or leave the call on voicemail. Even if you’re on another call, this functionality will operate. Check out our 808 review to see whether it’s perfect for you, or try out the 88 Express plan for free for 30 days.
Visit 8×8
Google Voice is a service provided by Google.
Google Voice is a service provided by Google. offers free and paid VoIP services. It also provides a unique call screening feature for Google Pixel and Android phones through Google’s Phone app.
Users may watch a live transcript of the Google Assistant welcoming the caller based on a script, as well as the caller’s comments. Callers may even be asked why they’re calling via the Google Assistant. Users may choose from options such as “I’ll message you” or “I’ll call you back,” and the virtual assistant will read the prompt to the caller while they are still on the line.
Google Voice is a service provided by Google. screens calls based on caller ID and comes with an automated receptionist. Users can create personalized messages for certain contacts, or configure settings to automatically forward personal or emergency calls to one or more phone numbers. It also supports time-of-day routing, which allows users to send calls to different lines or voicemails according to a schedule. Discover more Google Voice is a service provided by Google. features in our Google Voice is a service provided by Google. review.
Go to Google Voice to learn more. is a service provided by Google.
Call Screening Pros & Cons
Features for Call Screening give business owners more control over their time and help reduce spam calls. However, Features for Call Screening vary by provider and plan. While most are easy to set up, some tools require additional configuration that can confuse new users.
Getting Past Call Screeners: Some Pointers
Of again, many of the screening tools offered to corporate customers are also available to consumers, so getting your calls answered may be more challenging. Use these strategies to get past call screening services if your firm relies on cold calls for sales or wants to contact clients for subscription renewals.
Set up a Caller ID for Your Business
Outgoing caller IDs may be customized with several VoIP services and plans. Choose how your company name and phone number, or an extension name like customer service, will appear on the recipient’s phone. This allows your clients and prospects to see who is phoning, which may help minimize the number of calls that go ignored or are reported as spam.
Please leave voicemails.
Voicemails containing specific information, such as your company name, phone number, and call purpose, may encourage consumers to react to your message. Also, incorporating a personal message that describes how you know the individual you’re attempting to reach out to may result in more calls being returned.
Be Clear & Direct
Some mobile applications, like commercial phone systems, require callers to identify themselves. The Google Phone app, for example, asks for the caller’s name and the reason for the call. The call will be terminated if these tools do not get a response. To get past the call screening technologies, be prepared to provide a virtual assistant with your name, company name, and call purpose.
Make Use of a Local Number
When a phone number includes a local area code, many call receivers accept incoming calls. Spam callers are increasingly using auto-generated local numbers, so even if the caller’s phone number seems to be local, consumers may be less inclined to respond. Setting up your caller ID in VoIP settings to show your company name and phone number is one approach to get around this. Then, on your company’s website and Google My Business page, use the same phone number. If the call receiver does a fast online search for the phone number, your company name will appear.
Most Commonly Asked Questions (FAQs)
What is phone call screening?
On a phone, call screening refers to the information offered about incoming callers, such as their phone number and name. Users may accept or refuse the call, or send it to voicemail, by clicking. Furthermore, certain phones or programs allow users to inquire callers about their intentions before accepting or declining the call.
What is the procedure for enabling call screening?
Activate Features for Call Screening through your call settings or auto-attendant tools. Most VoIP services or phone apps have a button users can click to enable call screening and then choose from various options in the settings menu.
Which phones are equipped with call screening?
All Google Pixel phones come with Features for Call Screening. iPhones also let users assign different ringtones to numbers and enable the do-not-disturb feature. Plus, some Samsung models make it easy to block and report numbers, while Android phones work with Google’s Phone app to ask callers to state their name and purpose.
Conclusion
Call screening has progressed well beyond basic caller identification. Businesses may use advanced features to regulate incoming calls, prevent spam, and respond to callers without picking up the phone. It’s a good technique to block off time without interruptions.
Business customers may additionally identify callers depending on their identity or the time of day using routing and monitoring capabilities, ensuring that critical calls are addressed. Calls received after hours are sent to the appropriate extension or voicemail.
Most VoIP providers offer call screening tools, but options vary by the provider and calling package. If you want to find a business phone system with Features for Call Screening but aren’t sure where to start, explore our e-book on How to Choose Your Business Phone System. You’ll find details about various features and get tips for implementing a new phone system.
Call screening is a feature that allows you to block calls you don’t want or need. It uses the same technology as spam call blocking, but it’s much more effective because it’s tied to your phone number. Reference: call screening pixel 6.
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