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Google Voice is a voice over IP service that allows users to make and receive phone calls, send and receive texts all while using their computer. GoDaddy SmartLine lets you call anywhere in the U.S., Canada or Puerto Rico without incurring any long distance charges. However, they both offer features such as caller ID blocking and anti-spam technology which makes them difficult to compare head on.
GoDaddy SmartLine is a service that offers business phone numbers. Google Voice is a service that offers free calls and texts to any number in the US. Which one is better for you? Read more in detail here: google business phone number.
Budget-friendly business phone services are led by GoDaddy SmartLine and Google Voice, with GoDaddy SmartLine being the most cheap alternative for small teams. It also allows you to create your own company hours. Google Voice, on the other hand, has more carrier connections and integrations. When comparing GoDaddy SmartLine with Google Voice, it’s evident that each phone service is tailored to certain company needs:
- GoDaddy SmartLine: For individuals who wish to quiet business calls outside of typical business hours, GoDaddy SmartLine is the way to go.
- Google Voice is best for solopreneurs and small teams looking for a cost-effective voice-over-internet-protocol (VoIP) service with an auto-attendant and more connectivity possibilities.
At a Glance: GoDaddy SmartLine vs. Google Voice
How Did We Compare Google Voice vs. GoDaddy SmartLine?
Both GoDaddy SmartLine and Google Voice provide corporate communication options, but each serves a different purpose. However, we analyzed the services based on common aspects such as pricing, functionality, and simplicity of use to decide which was the best. We also looked at customer service availability and dependability.
For further details on our review criteria, please see the headings below:
40% of the overall score
Although GoDaddy SmartLine and Google Voice have comparable price tiers, their functionality vary. We looked at the cost and features of each product to see which one offers your small company the most bang for its buck.
20% of the overall score
We looked to determine whether these communication systems had basic functions like phoning, texting, voicemail transcriptions, and bespoke business hours, among other things.
15% of the overall score
We examined each platform for simplicity of use and a contemporary, easy-to-navigate design, since complicated features and procedures hamper usability and degrade user experience.
15% of the overall score
We want to see that communication tools give documentation and resources to help you self-serve, and that customer support is accessible on many channels with a quick response rate if you need more assistance.
10% of the overall score
We looked examined consumer experience, comments, and analysis on trustworthy review sites in addition to our own experiences and views with the tools.
*Percentages based on total score
Google Voice is the most cost-effective option.
Google Voice and GoDaddy SmartLine have almost comparable phone services, but Google Voice gives you more bang for your buck. You get video conferencing, Google integrations, tiered auto-attendants, activity reports, a web application, and more for the same fee.
GoDaddy SmartLine, on the other hand, has a few advantages over Google Voice, like the option to create specific business hours and a more current mobile interface. It’s not enough to compensate for Google Voice’s advantages, but it’s a crucial difference to make if those features are vital to your company.
Winner: Google Voice wins since it offers more features for the same price.
Tie for Best Call Quality
Call quality and reliability are largely determined by your personal mobile number, device, and network bandwidth, as both GoDaddy SmartLine and Google Voice use your phone carrier’s network to make calls. There is virtually no difference in call quality or dropped calls between the two business phone services, based on our experience and that of others.
However, when it comes to call quality via a data connection, Google Voice seems to have a clear edge. Through a process called as peering, Google has created ties and multiple links with carrier networks. In theory, this should result in shorter, more reliable call pathways.
You can’t make calls via Wi-Fi using GoDaddy SmartLine; instead, the service utilizes your cellular phone network for incoming and outgoing calls. However, depending on your available network connection, Google Voice allows you to utilize either.
It’s a tie for first place. While Google Voice has more carrier network connections, companies and end-users do not notice a difference in call quality between GoDaddy SmartLine and Google Voice.
Google Voice has the best call management features.
Google Voice provides you additional call management features and alternatives when it comes to effectively controlling your calls. You won’t be able to create unique business hours as with GoDaddy SmartLine, but you will have access to all of the other features, like auto-attendants, call forwarding, and ring groups.
If your organization has many agents taking phone calls, these call management tools are critical. Inbound callers may be routed to the appropriate extension using auto-attendants, and call forwarding allows you to manually transfer calls to another line. Ring groups make several devices ring until someone answers the phone, ensuring that your clients’ calls are never missed.
Google Voice is the winner since it offers more call management capabilities than GoDaddy SmartLine. However, since most of these features focus on teamwork and further extensions, they may not be important to you if you’re a solopreneur.
GoDaddy SmartLine is the best option for ease of use.
Google is recognized for creating user-friendly software, and Google Voice lives up to that reputation. The software is easy to use, with a small navigation bar that allows you to switch between calling, texting, contacts, and voicemail with ease. Other Google Workspace tools, such as Calendar, Meet, Gmail, and Drive, work smoothly with Google Voice.
GoDaddy SmartLine has a clean, contemporary, and easy-to-navigate user interface. Because SmartLine’s mobile app has less functionality than Google Voice’s, it has a modest advantage in terms of learning curve and day-to-day usage. In minutes, you’ll have mastered the SmartLine app and be confident in your ability to locate everything you want.
The winner is GoDaddy SmartLine’s mobile app, which is as easy as it gets. To keep the learning curve short and smooth, the app has a contemporary user interface, simple navigation, and streamlined functionality.
Best for Customer Support & Resources: GoDaddy SmartLine
Even though GoDaddy SmartLine is one of the most user-friendly business phone systems available, you may have problems from time to time. You may get solutions to your issues on GoDaddy’s SmartLine Help page if this occurs. Getting started, utilizing features, paying, and troubleshooting are all covered in their guide. You may contact GoDaddy’s customer support service by online chat, email, or phone call if you need immediate assistance.
Google Voice promises to have a customer service staff available 24 hours a day, seven days a week, but many of the reviews we reviewed indicate otherwise. It might be difficult to get support from Google if you have a problem, so don’t anticipate a quick fix. Your best option is to use Google’s help center or YouTube video resources to self-serve. You may also ask a question in the community forums to see if any other people can help.
Winner: While Google Voice has more documentation and tools for you to self-serve your concerns, GoDaddy’s customer support service is accessible 24/7/365 by phone, chat, and email.
Best Alternatives to GoDaddy SmartLine & Google Voice
There are numerous of alternatives to select from, whether you’re searching for a simple phone service like GoDaddy SmartLine or a more complex VoIP solution like Google Voice. Here are some of the top Google Voice and GoDaddy SmartLine alternatives:
- Grasshopper: Grasshopper is a virtual phone service that allows you to make VoIP calls and send faxes. You’ll also be able to add many users to your account and utilize extensions and forwarding to better manage concurrent business calls.
- magic Magical Jack for Business Jack for Business is a low-cost business phone system that includes an auto-attendant, a desktop interface, and VoIP-compatible desk phones, similar to GoDaddy SmartLine.
- Ooma: Ooma is a wonderful business phone system for small and medium-sized organizations looking for simple pricing and complex features like call flipping, call park, and transfer music.
Conclusion
Small companies can use both GoDaddy SmartLine and Google Voice, but each caters to a different market. Small company owners seeking for a low-cost VoIP phone service will discover that Google Voice meets their demands as well as their budget. You may add people and extend your team while still taking use of real-time statistics, video conferencing, multilayer auto-attendants, and other features.
If all you need is a second phone number to add to your single mobile device, GoDaddy SmartLine will provide it—plus a few extras like custom business hours, caller ID, and voicemail transcriptions.
