GoTo Connect vs RingCentral: Which Is Best

Whether you’re looking for a cost effective phone service or an all-inclusive solution, we’ve got your answer. Despite the hefty competition, both of these providers are reliable with solid customer reviews. The question is which one will offer better quality and pricing?

The “ringcentral vs jive” is a question that has been asked many times. There are two options, GoTo Connect and RingCentral. The best option for you will depend on your needs.

RingCentral and GoTo Connect (previously Jive) are two of the most popular voice-over-internet-protocol (VoIP) business phone systems. GoTo Connect allows organizations to have more video attendees in their meetings. RingCentral, on the other hand, provides more extensive call management functions as well as an open application programming interface (API). As a result, which is better for you depends on your budget and desired features, but we’ve discovered that the following are the ideal use cases in general:

• GoTo Connect (previously Jive) is the best unified communications solution for small teams and freelancers on a budget.
• RingCentral: For small organizations who wish to automate and connect their VoIP conversations with other business productivity tools, RingCentral is the best option.

When comparing GoTo Connect vs RingCentral, keep in mind that both are full-featured communication systems, meaning they can handle various communication channels and user extensions. As a consequence, both may be more than your company need for day-to-day client communication. In our guide to the top VoIP services for small companies, you can learn more about alternative solutions that could be a better match.

At a Glance: GoTo Connect vs. RingCentral

*Price determined based on yearly rate for expected 11 to 20 users; **Price calculated based on annual rate for projected 2 to 20 users.

How Did We Compare GoTo Connect with RingCentral?

RingCentral and GoTo Connect have a lot in common, yet they serve distinct sorts of small companies. We analyzed the two systems based on cost, features, integrations, and simplicity of use to help you determine which business phone system is perfect for you. We also put the items through their paces and analyzed user comments to have a better understanding of how they work.

For further detail on each assessment criterion, please see the tabs below:

20%

Features of Call Handling

20% of the overall score

We compared the price tiers of GoTo Connect and RingCentral, assessing everything from expenses and toll-free minutes to features and scalability, since cost is always a significant concern for small companies.

20% of the overall score

To enhance your caller’s experience, your business phone system must route incoming calls swiftly and handle them properly. We examined the capabilities of GoTo Connect and RingCentral to discover which one improves calls for agents and end-users.

20% of the overall score

Video meetings should, at the very least, be high-quality and allow companies to video conference with groups. We looked further to find which of GoTo Connect and RingCentral provides larger participant limits, meeting lengths, cloud storage, and in-meeting controls.

15% of the overall score

While unified communication (UC) solutions like GoTo Connect and RingCentral eliminate the need for many additional applications, you’ll still need to extract and push data to and from other portions of your tech stack. We wanted to evaluate which platform has the most connectors and the most extensive API.

15% of the overall score

We assessed which VoIP business phone system offered a better user-friendly UI across mobile, desktop, and online apps, in addition to all the bells and whistles.

10% of the overall score

We tested the systems, obtained our own expert assessments, and analyzed input from other real-life users, going beyond face-value comparisons.

*Percentages based on total score

GoTo Connect is the most cost-effective option. Jive is the software that powers this website.

When it comes to entry-level prices, the lowest tier plans from both providers are almost the same price. The Basic subscription, on the other hand, offers a little more functionality, including video conferencing, voice conferencing, and a few basic connectors. You’ll need to upgrade to the Standard package with RingCentral to gain the same capability.

GoTo Connect continues to be a more cost-effective option at scale. While GoTo Connect doesn’t have as many connectors, APIs, or a 99.999 percent SLA uptime as RingCentral, the highest-tiered service only costs $36 per user each month. When compared to RingCentral’s $49.99 per user, per month rate, GoTo Connect saves you a lot of money. RingCentral, on the other hand, provides more tier possibilities than GoTo Connect, making it an excellent choice for enterprises just getting started.

Winner: For both entry-level and premium-tier consumers, GoTo Connect is the most economical VoIP service provider. It is, however, not the cheapest choice. Check out our guide to the best affordable VoIP services for additional information on options for budget-conscious organizations.

Best Features of Call Handling: RingCentral

Both GoTo Connect (formerly Jive) and RingCentral share many of the same advanced Features of Call Handling. GoTo Connect’s IVR system is more user-friendly to set up and customize, but RingCentral wins for providing clear audio quality. Both systems give admin users monitor, whisper, and barge privileges, but RingCentral provides more data and insights with its real-time analytics.

One of GoTo Connect’s noteworthy features is international calling. The Basic tier has per-minute charges, while the Standard and Premium tiers provide unlimited calling to more than 50 countries. Automatic call recording and unlimited storage are included with RingCentral, enhancing your training and accountability options.

RingCentral wins because it offers superior audio quality, automated call recording, limitless cloud storage, and comprehensive real-time analytics. As a result, it ranked first in our list of the best VoIP services for international calls.

GoTo Connect has the best meeting features.

RingCentral and GoTo Connect both provide video conferencing to organizations, and the majority of the capabilities are the same. With both services, you’ll receive screen-sharing, simultaneous cameras, recordings, and in-session chat. However, you’ll receive a few additional collaboration capabilities with RingCentral, such as whiteboarding and polling.

GoTo Connect takes the cake when it comes to scalability. In comparison to RingCentral, the platform allows for longer meeting time limits and larger participant maximums. RingCentral’s limitless cloud recordings, on the other hand, will be a major selling factor if long-term recording storage is crucial to your organization.

Even though it lacks some of the collaborative meeting options provided by RingCentral, GoTo Connect wins because it offers enterprises with higher scalability with longer meeting durations and larger participant limits.

RingCentral has the most robust integrations.

While GoTo Connect interfaces with a number of prominent CRMs and marketing platforms, it can’t match RingCentral’s large list of connectors. RingCentral has over 279 connectors, as well as a developer platform with instructions for integrating phone, SMS, meetings, and team messaging APIs into custom-built applications.

When it comes to integrations, RingCentral is the most popular unified communications software. You should have no trouble locating the connection you need, but if you do, RingCentral may recommend a new app integration. The APIs may also be used to integrate RingCentral’s communication capabilities directly into your applications.

RingCentral is the winner because it offers a larger number of connectors and developer APIs.

Friendliest to Users: Go to the Connect page.

GoTo Connect’s applications have a pleasant user interface. It’s straightforward to locate the features you need, and it’s simple to manage your communications, whether you’re using a phone call, SMS, group messaging, or video conferencing.

RingCentral adds extra capabilities to its applications, although it seems a little haphazardly packed. Finding precisely what you’re searching for might be tricky, and it’s not unusual to switch between tabs in search of the functionality you want.

GoTo Connect takes the win because to its user-friendly design and straightforward navigation.

Alternatives to Consider

Although GoTo Connect and RingCentral are both popular unified communications solutions, they may not be the perfect fit for every company. For example, your company may want a less priced solution, or you may find these applications to be too feature-rich and functional. Thankfully, there are a variety of different communication platforms that may be a better match for your company.

Here are some of the Alternatives to Consider to GoTo Connect and RingCentral:

• Nextiva: Nextiva is a unified communications platform and an alternative to RingCentral that delivers calling, texting, video conferencing, and team messaging at cheaper tiers than RingCentral.
• If international calling is a priority for your company, dial 808. While GoTo Connect provides free international calling to over 50 countries, 88 offers a separate set of unmetered destinations. If your consumer base is based abroad, you may find it to be a more cost-effective solution. Learn more about the 808 in our in-depth review.
• Grasshopper: Grasshopper is a fantastic virtual phone system for organizations that don’t need a lot of features but yet want to save money. It’s simple to use and perfect for budget-conscious freelancers, solopreneurs, and small teams. Learn more to see whether Grasshopper is a good fit for your company.

Conclusion

Businesses may use cloud communications services like GoTo Connect and RingCentral to improve communication with staff and customers. Every VoIP system, on the other hand, has varied price and feature sets that appeal to different organizations at different stages of development.

Small teams and freelancers that want access to sophisticated calling and meeting capability without breaking the bank may consider GoTo Connect. RingCentral is a superior long-term choice for businesses that need scalable APIs and a large number of third-party integrations.

Are you interested in learning more about RingCentral? To understand all there is to know about this communication platform, read our full review.

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• gotoconnect pricing