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A phone company is going to new heights in the mobile world with their latest product: Phone.com, an all-in-one “smart” device that functions similarly to a smartphone but without any of its drawbacks. Grasshopper takes on this competition by offering users unlimited minutes and texts for just $0.99/month, no data plan required! In order to find out which option is better for your business – read on!.
The “google voice” is a phone service that allows users to make and receive calls using their google voice account. It costs $10 per month, but the service is free for the first three months. The “grasshopper” is a business phone system that offers similar features as the “google voice.”
Both Phone.com and Grasshopper make it easy to make business calls, but they serve distinct purposes. Phone.com is a full-featured phone system that provides businesses with a professional phone number as well as additional capabilities like video conferencing and call attendants. Grasshopper, on the other hand, is a low-cost virtual phone system that lets you make and receive business calls, but it does need you to have an existing line, such as a personal cell phone number.
The following are the ideal use cases for either option:
- Phone.com is a better choice for expanding, office-based businesses that need a complete voice-over-internet-protocol (VoIP) solution.
- Grasshopper: The best solution for two or three field-based teams who want basic business calling capability.
At a Glance: Phone.com vs. Grasshopper
Phone.com has the best price.
For lone operators, Phone.com is the most cost-effective solution. Keep in mind, however, that Phone.com’s Basic plan ($10.39 per month per user) is a restricted plan, with just 300 pooled minutes and 1,000 pooled texts each month. To obtain unlimited minutes and text messages, you’ll need to subscribe to the Plus plan ($15.99 per user, each month).
It’s worth noting, though, that Grasshopper’s plans are charged according to the number of business phone lines you need rather than the number of users. With its partner plan, for example, you may obtain three phone lines and six extensions with unlimited minutes for $44 per month. Phone.com, on the other hand, costs $47.97 for the same three customers.
Even so, when it comes to Phone.com, you get a lot of bang for your money. This standalone VoIP service includes features such as phone numbers, video conferencing, automated attendants, and even live receptionists. Grasshopper contracts also don’t allow for more than five business phone lines, so Phone.com is a better long-term option for growing teams.
Phone.com has more features and capabilities, thus it has a little advantage in terms of value for small enterprises on a budget.
Phone.com has the best call handling features.
Phone.com provides a comprehensive collection of call handling tools to help you enhance your customer call experience from the moment you pick up the phone to the moment you hang up. Call handling rules can be established, talks can be recorded, greetings can be scheduled, automated attendants can be built, and callers on hold may listen to music while they wait.
Grasshopper is a virtual phone number service that offers basic features such as call forwarding and transfers, as well as personalized greetings and rapid replies. When compared to Phone.com, it lags behind little in terms of call handling features.
Full-feature VoIP solutions (such as RingCentral or Nextiva) on the other hand, provide you total control over your call experience. You may listen in on and hop into ongoing phone conversations, park calls temporarily, and transfer calls from one device to another, among other things.
Phone.com wins for having a little more complete set of call handling tools that provide consumers a little more control over the caller experience.
Phone.com is the best communication channel.
If all you want to do with your phone is make and receive business calls and texts, Grasshopper is the app for you. Phone.com, on the other hand, is the way to go if you want to do audio and video conferencing.
When it comes to texting and calling inside the United States, both channels provide an infinite number of alternatives. Both platforms can make international calls, but you’ll have to pay extra for it. To enable international calling on your Grasshopper account, you’ll need to contact the support staff.
Phone.com is the winner because it provides more communication channel alternatives to meet a larger variety of corporate use cases.
Phone.com has the best call quality.
Because calling is the most important element of any VoIP business phone system, you must guarantee that your provider provides excellent call quality and dependability. Fortunately, both Phone.com and Grasshopper have a solid reputation for high-quality phone calls.
Phone.com has a tiny advantage over Grasshopper due to their HD voice technology, but it isn’t much different. There will be a minor improvement in speech clarity, less static, and less background sounds.
Winner: Due to its HD voice technology, Phone.com outperforms Grasshopper in terms of call quality.
Grasshopper is the best choice for ease of use.
Both Phone.com and Grasshopper provide user-friendly platforms, however Grasshopper’s features and capabilities are less crowded and easier to browse. Nonetheless, compared to more powerful unified communications as a service (UCaaS) providers, both businesses have produced quite simple apps.
When compared to Phone.com, Grasshopper’s applications offer fewer call handling features, making it simpler to set up your schedules and auto-attendants. Learn more about the features and advantages of Grasshopper by reading our in-depth review.
Winner: Grasshopper wins because its desktop and mobile applications have a more intuitive, user-friendly interface.
Grasshopper is one of the best mobile apps available.
Grasshopper and Phone.com designed their mobile applications to be the main communication platform for small enterprises. The mobile app provides everything you need to set up your account, manage your preferences, and handle incoming and outgoing messages.
Phone.com and Grasshopper, unlike other VoIP apps, have spent a lot of time and work developing all-in-one mobile apps. It doesn’t seem like an afterthought or a side feature; instead, it feels like the central center for account administration and communication execution.
Winner: Due to its somewhat more intuitive mobile app UI, Grasshopper takes the lead.
Tie for Best Customer Service
Both systems provide customer service that is situated in the United States and is available 24 hours a day, seven days a week. However, neither service has a lot of documentation for contacting help. There seems to be a phone number for contacting the customer support staff, but that’s all there is to it.
Other VoIP platforms, such as text, email, and in-app or in-browser chat, provide a greater spectrum of customer support conversations.
Winner: Both services provide the same quality of customer care, thus it’s a draw.
Alternatives to Consider
Some small companies may need a phone system that goes beyond what Phone.com or Grasshopper can provide.
If you’re seeking for alternatives to Grasshopper and Phone.com, here are a couple more solid full-featured VoIP companies to consider:
- RingCentral: RingCentral offers CRM connectors, video conferencing for up to 200 people, and a variety of call handling services. RingCentral is difficult to beat when it comes to scalability.
- Nextiva: For end-to-end business communications, Nextiva delivers everything a fast-growing company need. This unified communications platform offers it everything, including video conferencing, team chat, and file sharing.
- 8: Business owners that want limitless international calling will like the capability of 88, which allows them to contact up to 47 countries.
Keep in mind, however, that these competitors are far more costly than Phone.com and Grasshopper, particularly if you want all of their capabilities.
Conclusion
Both Phone.com and Grasshopper are reputable VoIP providers with industry-leading VoIP solutions; you can’t go wrong with either. Phone.com provides all of the features and functionality that most small companies with limited calling and texting demands need at an inexpensive price. Grasshopper, on the other hand, provides all you need in terms of simplicity of use and a clean, intuitive mobile interface.
Related Tags
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