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In 2020, analysts predict that blockchain will become a mainstream technology. To prepare for this shift and to dominate their market share, every company in the industry is looking at how they can join with an emerging trend. The question of which CRM (customer relationship management) system to use has never been so important as it is now–and there are two major contenders: Pipedrive and Zoho CRM.
The “zoho crm pricing” is a question that is asked often by businesses. Zoho CRM offers a free trial, but Pipedrive has an unlimited free trial.
Contact management, lead management, and visual sales pipeline features are all available with Pipedrive and Zoho CRM. Pipedrive, on the other hand, provides a much simpler interface that is straightforward to understand and use, as well as 24/7 chat and email assistance. Although Zoho CRM’s commercial plans are less expensive—it even offers a free plan—it has a steeper learning curve due to its rich customization capabilities and limited live assistance.
Here’s a brief look at when to use Pipedrive versus Zoho CRM to see which is better for your company:
- Pipedrive is a better option for salespeople and teams looking for a simple customer relationship management (CRM) with visible sales pipeline capabilities.
- Zoho CRM is a better choice for organizations looking for an all-in-one, free CRM with strong social connectivity.
While both products have great ratings, none may be the ideal fit for you. Check out our guide to the top basic CRM systems if you’re seeking for more easy CRM solutions that don’t need technical knowledge to set up and are reasonably priced.
A Quick Comparison between Pipedrive vs Zoho CRM
*An yearly subscription is required. Monthly rates are also available at a little greater cost.
How Did We Compare Pipedrive vs. Zoho CRM?
We compared Pipedrive vs Zoho CRM based on various characteristics, including cost, simplicity of use, general features, customer support, and expert score, to help you decide which customer relationship management (CRM) software is the best match for your company requirements.
For additional detail on the criteria we used to assess each CRM system, see the headings below:
40% of the overall score
The expenses per user were examined, as well as any upfront expenditures such as CRM modifications, onboarding, and maintenance fees. To evaluate the greatest value for your money, we took into account the availability of a free plan and a monthly subscription option.
20% of the overall score
We looked at the whole CRM feature set, which included configurable fields, reporting, and analytics. One of our primary determining considerations was the strength of its contact management skills. We also looked at whether or not a mobile app was available, as well as third-party integrations.
15% of the overall score
The finest CRM system should be simple to learn and operate, and it should also have a user-friendly interface. We looked at how simple it is to set up and use when deciding which software is the best.
15% of the overall score
CRM solutions offering 24/7 customer care through phone, live chat, and email are preferred by business owners. We evaluated the two companies to see how well they assist and support their customers.
10% of the overall score
We looked at customer reviews on credible websites to see how happy their clients are. We also made a list of the most frequent difficulties that users encountered. We considered the characteristics that stood out, their value for money, and their popularity in addition to internet reviews.
*Percentages based on total score
Let’s compare Pipedrive vs Zoho CRM in more detail:
Zoho CRM is the most cost-effective option.
*An yearly subscription is required. Monthly rates are also available at a little greater cost.
Pipedrive has four monthly options, beginning at $12.50 per user. The most costly tier is $99 per month per user. It does not provide a free plan, and its lead generating tool costs $32.50 per month per organization. In contrast, Zoho CRM offers a free tier for up to three users. In addition, all of its plans contain webforms, and all of the commercial plans have social media lead generating automation.
Bigin, a pipeline-centric CRM for small organizations, is now available from Zoho CRM for $7 per user, each month. It also offers CRM Plus, a unified customer experience platform that costs at least $57 a month per user. These two, however, are not included in the core Zoho CRM versions.
Zoho CRM is more economical under the Enterprise plan, which costs $40 per person each month. The Enterprise tier of Pipedrive costs $99 per month per user, with a minimum of 10 users. You may remain with Zoho CRM if you require artificial intelligence (AI)-powered insights and inventory management services. Pipedrive, on the other hand, is a better fit for bigger businesses that want a CRM with a meeting planner, extensive document management tools, and e-signature functionality.
Winner: While Zoho CRM’s basic plan is more costly than Pipedrive’s, the company’s mid-level and enterprise subscriptions are more affordable. Furthermore, it provides a free plan, whereas Pipedrive does not.
For small organizations, there are more economical CRM solutions to explore. Other solutions may be found in our guide to the top free CRMs.
Pipedrive is the most user-friendly.
Both Pipedrive and Zoho CRM are simple to use and offer a contemporary UI. Pipedrive, on the other hand, provides simplified setup and configuration choices, making it easier to manage since you can see all of your options at once. Meanwhile, Zoho CRM consolidates additional choices and data into a single screen.
- Beginners, sales experts, and small sales teams can benefit from Pipedrive. The simple UI structure allows you to see all of your leads, contacts, and transactions at a glance. It also makes it simple to switch from another CRM.
- Beginner to intermediate CRM users should utilize Zoho CRM. It helps you to filter the leads, contacts, deals, accounts, actions, and reports that appear in your dashboard.
In Pipedrive, you may make a contact.
Pipedrive’s interface is user-friendly, making it easy to add a contact. To add a person, go to the “Contacts” page and click “Add Person.” Then, in the form that appears, provide the person’s name, organization, phone number, and email address. When you’re finished, click “Save.”
Adding a person to Pipedrive as a contact
In Zoho CRM, you may create a contact.
Similar to Pipedrive, In Zoho CRM, you may add a contact. is simple. There are, however, additional setting choices available. You’ll be requested to input the person’s name, associated account name, lead source, email, department, phone number, and birth date after selecting the “Create Contact” button from the “Contacts” page. You also have the option of adding a description and an address. When you’re finished, click the “Save” button.
In Zoho CRM, you may add a contact.
Pipedrive takes the prize for its ease of use and easy user experience (UX), which is ideal for novices. It has easy menus and choices, making it simple to learn and use. Zoho CRM is equally simple to use, however the number of setup choices offered on the screen might be intimidating.
Zoho CRM has the most comprehensive capabilities.
Pipedrive lets you create custom reports, add custom fields and pipeline stages, and turn on and off features and modules. Users may edit modules, fields, templates, and even your home page in Zoho CRM, which gives you additional possibilities. Third-party app connectors may be used to increase the functionality of both platforms.
When it comes to CRM connectors, Zoho CRM gives you additional choices with over 1,000 ready-to-use extensions in the Zoho Marketplace and over 3,000 more through Zapier. Pipedrive, on the other hand, lets you link with over 200 third-party applications from its Marketplace and over 2,000 more via Zapier.
The Marketplace on Pipedrive displays all of Pipedrive’s integration possibilities.
The Zoho Marketplace lists all of the Zoho CRM connectors that are currently available.
When it comes to customizability and opportunities for third-party app connections, Zoho CRM has the upper hand over Pipedrive.
Zoho CRM is the best mobile app.
Pipedrive and Zoho CRM both provide Android and iOS mobile applications that you can use to manage your contacts, accounts, and sales while on the move. Call tracking, notes, sales activity monitoring, geolocation, and offline access are among the capabilities they provide. While neither app offers an in-app dialer, Zoho CRM lets you to connect it to your PBX system. It also provides mobile access to critical KPIs and sales trends.
Winner: Zoho CRM wins by a razor-thin margin in this area, thanks to the addition of mobile access to important analytics and sales trends.
Best for Help & Support: Pipedrive
Pipedrive offers 24/7 assistance through chat and email, as well as a knowledge base, community forum, and Pipedrive Academy training courses. The one thing they don’t have is phone assistance, which Zoho CRM provides in addition to email and live chat. However, Zoho CRM’s assistance is not consistent across all of its tiers. The maximum reaction time decreases as the tier increases.
There are four different types of support plans available with Zoho CRM. Email assistance, as well as access to the customer portal, community forum, and knowledge base, are included in the Basic plan, which is accessible to all plans. The Classic support plan, which includes live chat and toll-free phone help eight hours a day, five days a week, is available to paid tiers. If you want onboarding and technical support 24 hours a day, seven days a week, you’ll have to pay an extra 20% to 25% of your licensing price.
Winner: Pipedrive takes first place in this area because it provides live chat and email assistance 24 hours a day, seven days a week on all of its plans. Basic assistance for Zoho CRM is limited to phone, chat, and email during business hours on weekdays only. Aside from that, there is a charge for 24-hour assistance.
Best Alternatives to Pipedrive & Zoho CRM
Pipedrive and Zoho CRM both have a lot of functionality, but they may not be able to meet all of your company requirements. Here are some options to consider if you’re searching for a different CRM solution:
- Freshsales: For firms that need call monitoring and administration tools, Freshsales is a good choice. It’s also the greatest call center software in our opinion.
- HubSpot is a free CRM with chat and email marketing functionality that is ideal for teams.
- Salesforce: Salesforce is a great option if you require more complex CRM capabilities like partner management.
Read our guide to the best CRM software for small companies to figure out which choice is ideal for your company.
Conclusion
Both Pipedrive and Zoho CRM have robust CRM capabilities that are simple to understand and use. Pipedrive offers a more user-friendly interface and more customer service alternatives for all users. If you’re searching for a solution that’s simple to use but also comes with a free plan and more customization possibilities, Zoho CRM is the way to go.
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The “zoho one” is a popular product that is used by many businesses. It offers the same features as Pipedrive, but with a lower price tag.
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