Revel Systems Review: Is It Right For Your Business?

Revel based on IBM technology has become a new contender in the field of enterprise-class business intelligence software. The tight integration with Amazon Web Services and compatibility with widely used open source technologies facilitates its growth, making it a very appealing option for business users that require large scale data analysis.

Revel Systems is a software-as-a-service company with a cloud based POS system. It offers features such as inventory management, customer loyalty programs, and more. The company has been around for over 20 years and its reviews are pretty good. Read more in detail here: revel pos reviews.

The most comprehensive iPad restaurant POS system is Revel Systems. It’s a cloud-based software with great local networking to enable offline functioning. Employee management, scheduling, kitchen display systems (KDSes), self-service kiosks, and delivery management are all included in this all-in-one program. It has best-in-class reporting and analytics, and third-party connectors increase its customizability.

Revel Systems may be found on the internet.

For What Revel Systems Is Recommended

Revel Systems is a restaurant POS with a lot of features. In a single, customized package, this product offers more bells and whistles than any other iPad POS. Its extensive feature set makes it an obvious option for high-volume, full-service restaurants, particularly those with multiple income streams such as catering, delivery, takeout, special events, and retail.

Revel Systems is especially recommended for:

• Pizzerias: Revel’s streamlined modifiers, split features, and built-in delivery management make it ideal for pizza POS systems.
• Revel’s intuitive menu navigation and powerful ordering system make it one of our favorite KDSes and self-service kiosks for high-volume independent drive-thrus. It also allows your customers to redeem loyalty points and track the status of their purchases.
• Full-service restaurants with delivery: Revel is one of our preferred POS systems for in-house restaurant delivery because of its intelligent delivery management solutions.
• Grocery stores: Because of its grocery-specific capabilities, such as self-checkout, SNAP EBT payments, and shelf-life monitoring, Revel is our top pick for a grocery shop POS.
• High-volume bars and nightclubs: Revel’s high till alerts, strong security connections, and precise inventory management won it a position on our list of the top bar POS systems.

When Revel Systems Isn’t the Right Fit

To get the best results, Revel requires continuous administrative attention. This strategy will work best for restaurants with a large budget and a strong management staff. However, it is likely that tiny eateries will not employ the whole equipment.

These restaurant types will benefit from a different POS:

• Single-unit food trucks: Revel provides outstanding support for multistate truck groups, but if you’re just starting out, check out our top food truck POS systems.
• Small coffee shops and cafes: Coffee businesses with narrow margins and low check averages demand a cafe POS system that is more cost-effective.
• Bakeries: For all sorts of bakeries, there are a variety of customized POS choices. To get a sense of what’s available, go through our list of the best bakery POS systems.

Still haven’t found your perfect match? Check out our complete list of the top point-of-sale systems for small companies.

Overview of Revel Systems POS

Revel Systems may be found on the internet.

Pricing for Revel Systems

• Revel’s sales specialists will tailor a quotation to your specific requirements.
• For customers that are invoiced yearly, the starting price is $99 per terminal, each month; this includes a three-year Revel Advantage contract. A minimum of two terminals must be purchased.
• Best pricing: Signing up for Revel Payments and committing to a three-year service commitment are required.
• Customers in close proximity to major urban regions may obtain in-person installation assistance for $674.

Revel is one of the priciest cloud-based iPad POS solutions on the market. It doesn’t provide a lot of price information; instead, it focuses on personalized quotations tailored to your individual needs. On the one hand, this procedure assures that you do not waste money on equipment that you will not utilize. It is, however, difficult to determine whether you are receiving the greatest value. You may install the system yourself using Revel’s excellent online training, or hire a Revel trained technician to do it for you.

You must also sign a three-year contract with the firm. As a result, you must be certain that the system is exactly what your business requires before signing the contract. Revel does not currently provide a free trial of their software, but you may request a free sample by contacting the firm.

Payments by Revel Systems

• Built-in payment processor: The system’s native payment processor is Revel Advantage.
• Revel Advantage, like its rivals Toast and Upserve, customizes your pricing depending on your card mix and sales volume.
• Customer service: Revel’s in-house support staff is accessible 24 hours a day, 7 days a week.
• Revel accepts a variety of card types, mobile wallets, as well as NFC-enabled and EMV-compliant payments.

Revel Systems, like rivals Toast, Upserve, and Lightspeed, includes a built-in payment processor with their POS. Revel, on the other hand, interfaces with a few different payment gateways, unlike those other platforms (FreedomPay and Moneris). Revel Advantage, Revel’s payment arm, offers custom-quoted transaction rates depending on your card mix and company type. Revel Advantage users get access to Revel’s support staff, which is available 24 hours a day, 7 days a week to assist handle any payment processing difficulties.

Restaurants with sufficient resources may be able to construct an integration with their favorite processor using Revel’s open application programming interface (API). However, when you sign up for Revel Advantage and the POS at the same time, you usually obtain the best subscription pricing.

Hardware by Revel Systems

• Revel was the first iPad point-of-sale system. iPads, iPad Pros, and iPad minis are used entirely as POS terminals.
• Self-service kiosks, menu display displays, and integrated caller ID tools are among the peripherals offered.
• Revel Systems’ full-featured KDS is one of our favorites, particularly for takeaway and delivery.
• All kinds of tools: Any kind of food and beverage establishment may benefit from its barcode scanners, integrated scales, multiple cash drawer tills, and portable card readers.

Revel is the world’s first restaurant point-of-sale system that runs entirely on iPads. The POS terminals are still iOS-based, but the system has expanded to incorporate KDS displays, digital menu boards, self-service kiosks, and portable card readers. Cash drawers, barcode scanners, scales, receipt printers, and kitchen printers are all used in the system.

iPads are used by Revel Systems to develop a dynamic restaurant POS. (Image courtesy of Revel)

Although Revel sells all compatible gear directly, you may be able to utilize certain pre-existing hardware (such as Epson TM-88 printers) if you already own it. However, you should consult a Revel representative to confirm compatibility. For qualified clients, Revel provides hardware leasing and flexible payment options via Apple Financial Services.

Do you want to see everything? Take a look at the hardware alternatives available from Revel Systems.

Features of Revel Systems POS

• Check management: Transferring bar tabs to tables, tables to servers, and delivery tabs from order takers to drivers is a breeze. You may also take several payments on a single check, or divide checks and segregate products over many checks.
• Reservation and waitlist services let you keep track of your customers’ information in your POS.
• Menu management: To support in-house or online order operations, you may develop unique menus for specific dayparts.
• Full-service restaurants (FSRs) have the ability to change floor layouts and menu displays. Photos may be added to POS buttons for rapid order screens in Quick Service Restaurants (QSRs).
• End-to-end delivery administration is included into built-in online ordering systems, allowing you to arrange an in-house driver crew.
• Split-modifiers and combo-building tools help pizzerias, burger establishments, and sandwich businesses run more efficiently.
• Inventory: Dynamic inventory is extremely customisable and includes smart solutions for precise physical counts.
• Reporting and analytics: Among all cloud-based restaurant POS systems, Revel boasts the most thorough, configurable reporting options.

The restaurant POS from Revel Systems has many more features than a single review can adequately explain. With options for reservations, online ordering, driver dispatch, ingredient-level inventories, and customer incentives, you can tailor every element of your staff and customer experience. The Revel POS serves as both a time clock and a scheduler for your employees.

Third-party connectors provide even more features, such as SMS, bookkeeping, and even more comprehensive customer loyalty. You can develop connectors where you need them using an open API.

Custom pizzas and fast service orders are a breeze with split modifiers and combination builders. Inventory is immensely powerful, and modifying reports in Revel’s Management Console might lead you down a rabbit hole. Revel may do every function that a restaurant would want. However, such extensive capability may come with a high learning curve. The technology will be most beneficial to large enterprises, high-volume restaurants, and multilocation restaurant organizations.

Inventory of Revel Systems

• Centralized: Your central inventory is updated when orders are made on-site or online, so you always know what you have on hand.
• Inventory by revenue center: You can monitor expenses directly across in-house service, to-go, catering, and delivery orders by tagging ingredients by revenue center.
• To guarantee that your team counts carefully and precisely, block the anticipated amount from the physical worksheet.
• Stocktake, Revel’s counting module, simplifies counts by allowing you to tailor your physical count method.
• Low stock alerts: Your Revel POS will send an email alert when supplies are running low.

Revel’s Inventory keeps track of your restaurant’s supply down to the individual ingredients. Excel and CSV files may be used to bulk input ingredient and recipe data. You may personalize how you handle comps and voids with centralized inventory updates as orders come in (either waste product or return to your inventory). In the Inventory module, purchase orders (POs) are prepared and issued directly to your suppliers. After that, POs are authorized, received, and added to your virtual inventory. After that, accounting integrations may handle your vendor payments.

The merchandise at Revel is fully configurable. (Image courtesy of Revel)

Revel has released Stocktake, a physical count module. This dynamic counting technique divides your inventory into several categories (like bar and kitchen). Assign personnel to have access to the specific lists for counting, and then either allow or prohibit your counting staff from seeing what the predicted count should be. You may demand that objects be counted by scanning them with a barcode scanner. If your restaurant has a shrinking problem, these remedies will help.

Guest Management at Revel Systems

• Consumer loyalty is built-in: prompt customer opt-in at the point of sale, through email, or via SMS text messaging.
• Customizable rewards: Choose which client actions earn points; points may be earned for each visit, cash spent, or particular products purchased.
• Reservations: Its built-in reservations system allows you to make reservations over the phone, in person, or online.
• Maintaining occupancy and effectively filling available tables requires keeping track of waiting visitors on a central list.
• Use saved customer emails to tell visitors about discounts and deals in marketing campaigns.
• Customize your discounts: Do you want to provide teachers or physicians who work in a local school or hospital a discount? You may instantly recognize customers by grouping them together.

Unlike rival Upserve, which creates customer profiles automatically from payment cards, you must manually add clients to Revel. This may be done either via the administration panel or by bulk import. You may connect contact information, a loyalty number, special messages, and home accounts to a client after they’ve been added. You may even apply discounts to certain client groups, such as veterans or restaurant employees, and save them to a customer profile so you don’t miss out on a VIP.

Customer relationship management (CRM) software from Revel comes with a slew of capabilities. My only minor criticism is that the CRM might be more sleek and automated. It would be fantastic if Revel went one step further and created client profiles automatically based on payment data. It would also be fantastic if the system tracked loyalty points using client information, such as a phone number or credit card number, rather than creating a new account number.

Staff Management at Revel Systems

• Create schedules in the management interface and send them to appropriate staff through email.
• Create employee roles and set permission levels to ensure that your team has access to the resources they need to do their tasks.
• Training mode allows your employees to learn about Revel’s features without hurting your day’s sales or performance statistics.
• Option to monitor tips by sales or total tips in the tip pool. You may distribute tips by position or by hours worked, and you can choose whether employees must disclose all tips, simply cash tips, or none at all in the POS.
• The Revel KDS records kitchen ticket timings in addition to front-of-house server sales data to highlight your kitchen line’s productivity.

You may create, change, and send schedules to your team using the Shift Schedules tab in the managers’ portal. As you schedule, the schedule builder keeps track of wage expenses so you always know whether your plans are in line with your labor budget. Breaks may be scheduled in advance to guarantee adherence to local break rules. Revel’s staff management features, unlike Toast’s, do not warn you about infractions of local labor regulations such as California’s break laws or New York City’s Spread of Hours Law.

Revel Systems, like Upserve and Toast, enables you to track tip pools in the POS. Revel allows you to collect tips depending on the total number of tips or a percentage of sales. You may even divide gratuities equally based on the number of hours worked or the employee’s job. The built-in Training Mode in Revel allows you or your team to ring in checks without effecting sales, reporting, or inventory for the day. You may also monitor kitchen ticket timings and back-of-house production by station if you utilize the Revel KDS panel.

Employees will be sent schedules, which they may accept or reject. (Image courtesy of Revel)

Workforce management in the Revel system is comprehensive, although it might be more automated, much as the CRM features. Given the system’s price, I’d want to see workforce capabilities that are on par with Toast, which allows for comprehensive digital employee onboarding.

Digital Ordering and Delivery by Revel Systems

• Custom website: Your restaurant’s logo is branded on the online ordering site, which is also mobile-friendly.
• Menu in real time: This syncs with your inventory, ensuring that you never sell stuff that you don’t own.
• Driver management: Assign orders to particular drivers, determine the most effective routes, and keep track of your deliveries in real time.
• Third-party integrations: Easily summon third-party delivery drivers whenever you need them.
• Keep the kitchen informed: Online orders are synced with your KDS and printers, allowing your kitchen to view orders as they come in.

On top of the main Revel POS system, Revel’s online ordering and delivery management capabilities demand extra monthly fees. For a complete quotation, please contact a Revel sales representative. Revel has the most complete delivery capabilities of any iPad POS, thus the expense is likely to be well worth it. Revel offers the tools you need to manage an in-house driver roster, depend on third-party delivery drivers, or employ a mix of the two.

Revel will upload your online menu to a custom URL that is attached to your management panel after you’ve registered in online ordering. You may construct a bespoke online menu of travel-friendly items, add modifiers, and establish custom hours for online ordering. You may also highlight new meals for holidays or special occasions by displaying menu items just when they’re available. Additionally, Revel offers your consumers the option of logging in using Facebook, which improves the customer experience.

You have the option of accepting online orders for pick-up alone or including delivery management. If you have a significant number of delivery orders, a third-party delivery platform connection will enable you to route deliveries to third-party drivers on demand (and pass the fees onto customers).

Revel’s driver management tools are ideal for restaurants that handle in-house drivers. You may provide drivers tills so they can receive cash payments at the time of delivery. Delivery Management helps you reduce downtime by selecting the most efficient routes for your drivers, allowing you to send turn-by-turn instructions to their cellphones, and validating delivery addresses. The Delivery Management interface calculates prep and delivery times and keeps track of driver deliveries, giving you a flood of precise information to evaluate delivery costs and profit margins.

The quickest paths are found by Revel’s Delivery Management. (Image courtesy of Revel)

Revel Systems has created a stand-alone online ordering solution in addition to the POS ordering and delivery choices. Revel GoTM functions independently of the Revel POS, allowing non-Revel users to take use of some of Revel’s innovative online ordering and delivery services.

Looking for a single online ordering tool from Revel? Take a look at Revel GoTM.

Reporting by Revel Systems

• Strong foundation: COGS, labor, inventory, product mix, and sales by hour, day portion, and day are all accessible reports.
• Real-time analytics: Real-time data enable you to compare labor expenses to revenues and make choices in real time.
• Revel Insights, or Insights by Revel, is a smartphone app (available on Android and iOS) that serves as a mobile management console.
• Built for forecasting: Look for developing trends in your real sales and cost data to anticipate future sales and expenses.

Revel Systems has a plethora of reporting options. From inbound goods to staff hours and sales, this POS keeps track of everything. This enables you to view your expenses and income in real time and make changes that will have a tangible effect on your Conclusion. Detailed COGS and labor data aid in cost control and the preparation of more realistic sales predictions. Your best-selling goods are shown in Product Mix Reports and Hourly Sales Reports.

Users of KDS may also monitor the prep time of each order by prep station in order to pinpoint the cause of excessive ticket wait times. Real-time inventory data are regularly updated with current ingredient costs, ensuring that your food cost reports are always correct.

In addition to the administration console, Revel provides Insights by Revel, a mobile reporting app. This smartphone software serves as a mini-manager console, enabling you to see real-time labor and sales information as well as adjust your staff schedule. Restaurant operators with many locations may use Insights to manage all of their locations.

With Revel’s Insights, you can get real-time information on your smartphone. (Image courtesy of Revel)

The Insights app’s findings are far more aesthetically appealing than the back office console’s. Data is displayed in brightly colored charts and graphs so that you can quickly grasp what’s going on. The Insights reports are much superior than Revel’s conventional back-office interface; Insights is considerably simpler to explore.

Ease of Use with Revel Systems

• It’s simple with images: To assist your employees and consumers in navigating order screens, provide photographs of menu items.
• Video courses and live video conversations are provided as training options. For a price, you can get in-person instruction.
• Customer care is accessible through phone or webchat 24 hours a day, 7 days a week.
• Revel Support and Revel University provide websites with a plethora of information that you may access at any time.
• Data may be mass loaded into Revel from Excel or CSV files, including large menus, vendor invoices, and even employee schedules.

The user interface of Revel is made up of soothing blues and greys. The ordering and reporting screens have a clean and simple design. This clean style is popular with Revel users. Revel is simple to utilize on the front of the home. The administration console is more difficult to use. The back office and reports would be easier to explore if there were additional color or font clues. You won’t have any problem learning Revel if you’ve tinkered with back-office settings in older legacy systems like MICROS or POSitouch.

The Revel POS interface is simple and straightforward. (Image courtesy of Revel)

If you are new to restaurant management, on the other hand, you will most likely depend on Revel’s online training courses and 24/7 customer support for assistance. You’ll enjoy the freedom to personalize practically every part of your POS after you’ve mastered all of Revel’s capabilities, but getting the most out of this system demands considerable administrative training time.

The most notable aspect of Revel is its ability to be customized. You must actively personalize Revel in order to get the most out of it. Employees must be manually entered into the system, as well as their schedules. You must manually enter vendors, master recipes, individual recipes, and inventory groups before you can use the full inventory functionality. You must manually enter your client information before using its great CRM capabilities. You won’t get the most out of Revel if you don’t have time to enter and examine all of this data.

Alternatives to Revel Systems Restaurant Software

Revel Systems restaurant POS is a great cloud-based system for high-volume restaurants, particularly those who deal with a lot of menu changes. Small eateries, on the other hand, may be overwhelmed by the extensive capabilities and personalization. Simpler POS systems may help businesses like cafés and food trucks get more bang for their buck.

Still can’t seem to discover the proper match? Check out our complete list of the finest POS systems for restaurants.

What Users Have to Say About Revel Systems POS

This POS gets great accolades from Revel users and industry experts for its versatility and high-volume capability. The powerful POS comes with 24/7 customer assistance to assist customers in learning how to utilize the system’s various features.

• Software Advice: Frontrunner software utility has a 4 out of 5 user rating based on 291 user evaluations.
• U.S. News 360 ranked it as the No. 8 best restaurant POS for 2021, with a 3.4 out of 5 rating.
• G2: Listed as a Leader system for Summer 2021, with a 4.2 out of 5 user rating based on 131 reviews.
• The Customer Satisfaction Algorithm at Finances Online granted Revel Systems a 98 percent consumer satisfaction rating. Based on 14 user evaluations, the system has a 4.6 out of 5 rating.

When reviewing customer reviews, you’ll notice a few recurring threads:

Conclusion

Revel is the option for you if you want a cloud-based restaurant POS that works like a locally installed POS. Revel is a great match for pizzerias and other high-volume takeaway businesses because of its split modifier features and built-in digital ordering and delivery modules. Revel is also a great starting point for restaurants with several locations or those looking to grow. Request a demo from Revel Systems to see all of this system’s features in detail.

Revel Systems may be found on the internet.

Revel Systems is a company that offers a variety of payment processing options. This includes credit card processing, ACH transfers and checks. There are many different features available with Revel Systems including the ability to offer multi-channel payments, real-time reporting and analytics, and customer support. Reference: revel credit card processing fee.

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