RingCentral Review: Is It Right for Your Business?

RingCentral is the premier telephony and collaboration platform for small to medium-sized businesses. The company offers business phone system, virtual meeting room, messaging app integration with Skype for Business (formerly Microsoft Office Live Meeting), video conferencing software, cloud storage and more at affordable rates that are compatible with a variety of budgets. This review will help you understand if RingCentral is right for your business as well as how it compares to other communications options available today.

RingCentral is a cloud-based communications provider that offers voice and video calling, messaging, and other services. They offer the ability to host your own phone number and are able to provide business class features for small businesses. This review will help you decide if RingCentral is right for your business. Read more in detail here: ringcentral reviews 2021.

RingCentral is a cloud-based platform that uses text, video, and phone to connect companies with their workers and consumers. Scaling businesses that need a reliable voice-over-internet-protocol (VoIP) solution for every stage of their operations often employ it. Because of its tiered plans with extensive features and affordable costs, RingCentral is one of the top small business phone systems. Its monthly rates start at $29.99.

Do you need a VoIP service that can expand with your company’s size and has both calling and unified communications capabilities? Using the button below, choose a time and date for RingCentral to contact you.

With RingCentral, you may schedule a call.

Overview of RingCentral

RingCentral

What We Enjoy

• Supports a variety of communication modes, including video, text, and group chat.
• With capabilities like interactive voice response (IVR) and multilayer auto-attendants, it’s ideal for heavy call volumes.
• All skill levels will find it easy to use.
• Demo videos are available for free.
• Integrations with a wide variety of third-party apps
• Support for several platforms

What Isn’t There

• Has a lot of features that some people can find overwhelming.
• There are no professionally recorded audio greetings provided.
• It costs more than the alternatives.
• Occasionally, during peak operating hours, the system delays.
• Customers complained about bad Service to Customers.

For Whom RingCentral Is Appropriate:

• Those in need of a VoIP system with video conferencing capabilities
• Organizations that provide healthcare
• Companies with a high call volume
• Entrepreneurs in need of a comprehensive mobile phone package for their company
• Large corporations
• Businesses having a worldwide presence

What We Think RingCentral Is Good For

RingCentral is a cloud-based communications platform that manages video, phone, voicemail, fax, and text interactions. It has a variety of subscription choices, making it ideal for organizations searching for a low-cost, easy-to-use phone service. There are less expensive options, such as 88, but RingCentral has the most complete system, which is ideal for organizations wishing to grow.

For Whom RingCentral Is Appropriate

• Teams seeking for a VoIP system with video conferencing capabilities should consider the following: With its extensive features, simplicity of use, and affordable pricing, RingCentral is one of our top selections for the best small business phone systems and best small business VoIP service providers. It was also included in our top video conferencing software and best softphone applications lists.
• Organizations that provide healthcare looking for a secure phone system for their telehealth needs: RingCentral strictly complies with the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Trust Alliance (HITRUST). It ensures that patient health information is treated with confidentiality and privacy—making it among the top HIPAA-compliant video conferencing systems.
• Businesses in need of a high-volume interactive voice response (IVR) system or multilayer auto-attendant: RingCentral is our favorite answering service, and it’s one of our top auto-attendant phone system picks since it can route calls to specified departments, personnel, or external phone lines.
• Those seeking for a comprehensive corporate telephone plan should consider the following: RingCentral is our best business telephone plan overall because it comes with applications that enable you to use its platform from your phone, tablet, or computer. It has a lot of features, including video conferencing, and it’s less expensive than most regular cellular plans.
• Businesses in need of a full phone solution for their growing environment include: RingCentral offers equipment leases, enabling organizations to take advantage of the most up-to-date technology—both software and hardware—to meet their specific requirements. It made it to our list of the finest call center phones and contact center phone systems.
• International calling is supported by RingCentral for those that have a worldwide presence. Calls to Puerto Rico and Canada are already included in its plans, while per-minute prices for other countries start at one cent. It’s one of the phone systems we suggest in our guide to international calling prices, and it’s also in our list of the top VoIP international calling services.
• RingCentral entered our list of the top call management systems because it has sophisticated capabilities like as call monitoring, call handling, and phone system administration in addition to its call management functions.
• RingCentral’s complete communication and call management tools, such as automated call records with a dialer that eliminates human input, assist automate sales. One of our top picks for the finest sales automation software is its platform.
• Vanity phone number: With RingCentral, you can personalize your company phone number to make it easier for your customers to remember. It’s one of our top selections for vanity phone number providers since it includes comprehensive phone system capabilities.

Who Isn’t a Good Fit for RingCentral?

• Small companies and teams with minimal resources and budgets: RingCentral offers more sophisticated features and inclusions for a higher monthly fee. Ooma is a good option for those who don’t need to scale up anytime soon and just want a simple, low-cost VoIP service. To understand more, see our comparison of Ooma vs RingCentral.
• Dialpad, on the other hand, may be a better fit for freelancers and businesses with less than 20 employees. Although it does not enable large-audience conference calls, it does provide unlimited calls inside the United States and Canada. If you’re not sure which of the two services is right for you, read our Dialpad vs RingCentral comparison.
• If you’re seeking for additional possibilities, have a look at our list of the top affordable VoIP services.
• All-inclusive plans with basic VoIP services for freelancers, solopreneurs, and small teams: Because RingCentral’s tiered pricing plans lock some of its sophisticated capabilities into higher-priced choices, it may not be suitable for individuals on a budget. Alternatives such as GoTo Connect provide all of their features in each package, allowing them to choose the one that best suits their requirements. For more details, see our GoTo Connect vs RingCentral comparison.
• Those seeking for a simple VoIP system with a variety of flexible and customizable price options: Despite the fact that RingCentral provides a comprehensive communications platform with an impressive collection of capabilities, it may not be the best fit for individuals with restricted requirements. If you’re searching for a VoIP service with limitless messages and calls, Vonage is a good option. If the necessity arises, it also provides contact center functions and add-on price choices. Find out which of the two businesses best meets your requirements by reading our RingCentral vs Vonage comparison.
• RingCentral provides per-user pricing, which may not be suitable for small businesses that want limitless extensions and users but do not require customer relationship management (CRM) or project management software connections. If you don’t like the per-user fee and only require mobility without the sophisticated features and integrations, Grasshopper is a good option. For additional details, see our RingCentral vs. Grasshopper comparison.
• Those looking for a low-cost phone service with customizable feature packages and security compliance: RingCentral’s more sophisticated features and services, which are included in its set tiered pricing, are not required for all users. 88%’s flexible and economical price levels may appeal to small firms that aren’t anticipating rapid development. For more information, see our RingCentral vs 808 comparison.
• Those searching for a free VoIP solution should look into Google Voice, since RingCentral does not provide an open plan. Those who simply require basic VoIP services at no cost can look into RingCentral.

Do you wish to look at other possibilities? To find out which product best suits your requirements, read our guide to the top VoIP applications for business.

RingCentral Costs

For its MVP offering, RingCentral offers four distinct price options. Voicemail with a visual interface, desktop and mobile applications, document sharing, call management, and Messages from the team are all included in all subscriptions. The maximum number of users per account, toll-free minutes, and video meeting participants permitted each session, among other things, are the key variations between the tiers.

*Rates are based on a single-user subscription. The cheaper the per-user prices are, the more users there are on the account.

**Annual plans need full payment at the start of the billing period.

Add-ons for RingCentral

• For a one-time price of $30 apiece, you may add additional vanity numbers.
• A monthly fee of $4.99 is charged for each additional toll-free or local phone number.
• Purchase a new international phone number for as little as $5.99 per month per user.
• For $14.99 per month per user plus a one-time $25 cost, an international toll-free number is available.
• A RingCentral room license costs $49 per month or $468 per year for an extra room.
• The cost of a high-volume SMS add-on begins at 0.007 cents per message sent or received.

International calls are available via RingCentral at a cost of 1 cent to 16 cents per minute. Its ambitions already include calls to the United States, Mexico, and Puerto Rico. It also offers three cloud-based contact center options for clients searching for incoming voice, inbound voice with omnichannel, and inbound and outbound voice with omnichannel capabilities. These subscription choices’ prices may be obtained upon request.

RingCentral Glip is also available, which is a free team chat and video conferencing platform. This program supports up to 100 people, an infinite number of meetings, and connectors with Microsoft 365 and Google Workspace, among other things. Those that need to host up to 200 people may sign up for a premium plan, which costs $14.99 per user per month and is payable monthly.

Hardware from RingCentral

Users of RingCentral may buy or rent communication devices such as VoIP (Voice over Internet Protocol) phones, conferencing tools, and headphones. On RingCentral’s website, comparison tables are also accessible to assist individuals seeking for the best solution for their requirements. For customers with multi-year RingCentral MVP subscription contracts, the majority of gear is available for rent.

You may also use RingCentral with your current VoIP (Voice over Internet Protocol) phones from Cisco, Polycom, or Yealink. On its website, you can see a list of the phones that have been tested with its platform and are supported in the United States, Canada, and the United Kingdom.

Choose to discover more. VoIP (Voice over Internet Protocol) phones Hardware for Conferences Headsets

VoIP (Voice over Internet Protocol) phones

Choose from various VoIP (Voice over Internet Protocol) phones, including desktop, cordless, adapter, and receptionist, with RingCentral. Brands available are Unify, Polycom, Cisco, Yealink, and prices range from $3.99 to $34 per hardware, per month, or $129 to $569, which is a one-time fee.

Other phones that need manual setup are also available from RingCentral. For further information, interested parties can contact the company’s sales staff.

Hardware for Conferences

Polycom conference phone rentals are available through RingCentral for $21 to $80 per month, or $599 to $1,699 per year (one-time fee). It also gives discounts ranging from $50 to $200 on occasion. These phones have a microphone pickup range of 7 to 20 feet, making them perfect for small to large conference rooms.

Headsets

There are a variety of headsets available from Poly and Jabra. The pricing, however, are not shown on the company’s website. Active or increased noise cancellation, dynamic mute alert senses, smart sensor technologies, Bluetooth connection, and wideband audio are all common characteristics.

Go to RingCentral.com.

Features of RingCentral

RingCentral is a cloud-based company phone system that can be accessed from a variety of different devices. It’s best for enterprises with high-volume demands that don’t mind paying more for premium services included in even the most basic plans.

RingCentral brings all of your corporate communications together in one location. (Image courtesy of RingCentral)

Unlike some of its rivals, such as Phone.com, it offers unlimited calls inside Canada and the United States on all plans, as well as unlimited corporate SMS, Messages from the team, Voicemail with a visual interface, toll-free minutes, and document sharing. Although it contains a large number of complex capabilities, some users may find learning them all to be overwhelming and difficult.

Characteristics

• Auto-attendant with many levels
• Calls are recorded.
• Conferencing through audio and video
• Changing your phone number
• Fax
• Voicemail with a visual interface
• SMS (text messaging)

RingCentral comes with a complete set of Characteristics that a VoIP solution can provide. It has many call management capabilities, such as a Auto-attendant with many levels, call screening, overflow call queues, answering rules, and call monitoring.

If you need to record a call for training or documentation purposes, try RingCentral. It offers two Calls are recorded. types—on-demand and automatic—that depend on the users’ plan. On-demand Calls are recorded. allows Standard plan users to manually record calls through their IP phone provisioned with RingCentral, RingCentral phone for mobile, or a forwarding number.

On the other hand, automatic Calls are recorded. enables Premium and Ultimate plan users to set up their phone system for automatic recording. This feature lets users automatically record inbound calls for departments and inbound and outbound calls for individuals.

RingCentral is a good solution for those that use a variety of communication devices for their organization since it supports several channels. It also allows you to handle text messages, audio and video conferences, fax messages, and voicemails in addition to calls.

Mobile App

• Cloud PBX
• Messages from the team
• File and document sharing is unlimited.
• Advanced screen sharing and video conferencing
• Capabilities for team cooperation

RingCentral’s mobile app allows you to use your smartphone or company-issued device to access its strong capabilities, such as VoIP calling and team collaboration. (Image courtesy of RingCentral)

RingCentral features mobile applications for Android and iOS devices in addition to allowing you to use its platform through hardware and a PC. These applications allow you to communicate with your colleagues or clients from any location with an internet connection.

Its mobile app allows you to handle all of your messages while on the move. You may use your tablet or smartphone to access a variety of services, like configuring the business directory, managing greetings, and setting up call handling rules. You may also check your faxes and voicemails, chat with coworkers, manage incoming and outgoing calls, and participate in video meetings.

Reporting & Analytics

• Reports on adoption and use
• KPIs that may be customized
• Alerts in real time
• Dashboard that updates in real time
• Reports in real time
• Email reports on performance and company numbers that are created automatically

RingCentral analytics portal displays insights on usage, adoption, and quality of service. You may also set up automated alerts to monitor critical parameters and key performance indicators (KPIs), customize Dashboard that updates in real times, and track offline and online devices.

It also assists users in reducing repetitive work by generating automatic reports on a daily, weekly, or monthly basis. You may also track your company’s progress and see statistics on sales, marketing efforts, and Service to Customers.

Integrations with third-parties

Integrate your current tools with RingCentral to boost productivity and unlock its full potential. Over 200 popular tools, such as Slack, Salesforce, Canvas, Microsoft Dynamics 365, Zendesk, and Zoho CRM, are available in its app portfolio.

Service to Customers

• MVP clients have access to live phone assistance 24 hours a day, 7 days a week (with two or more users)
• There are several channels accessible.
• The status page for the system is now accessible.
• Pages on social media

RingCentral provides customer help via a variety of channels, including live chat, community, phone, and online support cases. Social media networks such as Facebook, Twitter, and Instagram also have customer service personnel.

Live phone help is accessible at the following numbers:

• RingCentral MVP subscribers with two or more users may get support 24 hours a day, seven days a week; or
• For a RingCentral MVP customer with a single account, from 5:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday (excluding holidays).

Non-English help is also accessible from 9:00 a.m. to 6:00 p.m., Central European Time, every weekday.

User-Friendliness

• Easy setup
• The user interface is simple and minimalist.
• Desktop and mobile devices are both supported.
• Features that may be customized for a better experience
• Hardware that has been pre-configured
• There are guides and demonstrations available.

For users at all skill levels, RingCentral is an intuitive and user-friendly program. However, since it has a large number of highly adjustable features, configuring them all to meet your requirements may take some time. It’s worth noting that setting up these setups to make them function best for your individual company requirements takes time.

Because RingCentral does not need specialists for setup, it is simpler to administer and customize than conventional phone systems. Furthermore, many feature adjustments may be done via the mobile app, allowing you to operate remotely or away from your desk without being restricted.

Alternatives to RingCentral

Looking for more similar options? Check out these Alternatives to RingCentral.

What Users Have to Say About RingCentral

Many online RingCentral customer reviews support our assessment of the platform as a great virtual phone system with VoIP for small enterprises. RingCentral received the following ratings on our and other prominent user review sites at the time of publication:

Here are some of the patterns I discovered when reading customer reviews:

There are mixed opinions online on RingCentral’s Service to Customers. Some reported that its customer support team is responsive and very helpful in addressing their inquiries and issues. Meanwhile, there are a few users who mentioned they experienced poor Service to Customers.

Conclusion

RingCentral is a communications platform that combines messages from calls, faxes, voicemails, texts, and emails into one unified message. Its tiered pricing structures are ideal for companies with expanding requirements. It has a robust set of call management tools that are ideal for businesses with significant call volumes.

RingCentral’s pricing points may be It costs more than the alternatives. in the market, like Grasshopper. Note that it offers valuable capabilities and third-party app integrations. It also provides premium features in its base plan, such as unlimited calls within the US and Canada, unlike other providers that charge extra fees or offer them with their higher-tiered plans. Go to RingCentral.com. to request a demo to see it in action and determine if it matches your business needs.

The “ringcentral employee reviews” is a review site that allows clients to read and write reviews about their experiences with RingCentral. The company offers services in the areas of phone, video conferencing, and conference calling.

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