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Many small businesses are still relying on outdated traditional technologies. As a result, they must manage their IT with the help of an in-house tech staff or rely on third parties to maintain services and software updates. In 2022, some choose to use blockchain technology as a way to stay connected when using outside resources.
“The Nextiva vs RingCentral lawsuit” is an ongoing legal battle between the two companies. RingCentral filed a lawsuit against Nextiva in 2018, claiming that they stole their technology from them.
RingCentral and Nextiva are two of the most popular cloud-based voice-over-internet-protocol (VoIP) services, offering a variety of strong capabilities in a cost-effective package. For larger teams, RingCentral, on the other hand, provides additional integrations and comprehensive call management. For established small companies searching for a long-term partner, Nextiva offers superior price and assistance.
The ideal option for your company is determined by your demands and budget. The following are the best use cases for RingCentral vs Nextiva, according to our research:
- RingCentral: Best for expanding organizations that need an all-in-one communications solution that can handle calls, texts, voicemails, and faxes from start-up to enterprise.
- Nextiva: Best for small firms that don’t expect to expand and want to take use of services like unlimited internet faxing without having to upgrade to more costly tiers.
At a Glance: RingCentral vs. Nextiva
*Accounts with yearly subscriptions are eligible for discounted pricing. At the start of the billing cycle, all fees are paid in full. Depending on the number of users per account, more savings are possible.
**The monthly cost shown is for single-user accounts.
***For accounts with one to four users, the monthly pricing mentioned is for accounts with one to four users.
How Did We Compare RingCentral with Nextiva?
Both RingCentral and Nextiva are solid cloud-based communications options for small organizations. Users may manage communications across several channels, including phone, text, team messaging, video conferencing, and faxes.
However, there are some minor distinctions between the two providers that may favor one over the other for small enterprises. We evaluated their goods based on some of the most important factors that consumers consider, such as pricing, customer service, and convenience of use.
The following is a comprehensive list of these factors:
20%
Features for Call Management
20% of the overall score
We compared the prices of Nextiva and RingCentral’s plans. We also looked at what is included in the subscription levels, the discounts that are accessible, and the platforms’ scalability.
20% of the overall score
We deeply analyzed its Features for Call Management to determine which offers the most powerful features for basic to advanced needs.
15% of the overall score
We went further into Nextiva and RingCentral’s video conferencing services to see who provides longer meeting durations, in-meeting controls, and participant limitations.
15% of the overall score
We investigated its compatibility with popular applications and its ability to connect to open application programming interfaces (APIs).
10% of the overall score
We compared customer support and knowledge base availability, as well as assistance methods and resources.
10% of the overall score
We compared the desktop and mobile applications of Nextiva and RingCentral to see which is simpler to use for different categories of users.
10% of the overall score
To determine which surpasses the other, we coupled our knowledge in VoIP providers and systems with in-depth research on real user experiences.
*Percentages based on total score
Nextiva is the most cost-effective option.
The prices shown are for yearly subscriptions with one (RingCentral) user and one to four additional users (Nextiva).
In terms of the features available in their four-tiered plans, both providers have a lot in common. Even at its entry-level rate, though, it’s difficult to surpass Nextiva’s cheaper plans, which include the essentials—such as unlimited voice and video chatting and 24/7 support. RingCentral’s cheapest subscription also excludes unlimited internet faxing.
In comparison to RingCentral, other Nextiva price categories contain more critical capabilities focused for small enterprises. For example, at the same tier level, it provides for additional video conferencing minutes and participants for reduced pricing. RingCentral has less toll-free minutes than Nextiva.
Nextiva’s prices are significantly lower for those ready to sign long-term contracts when it comes to cost reductions. While RingCentral offers monthly and yearly plans, Nextiva’s lowest prices are only available with 36-month contracts. There’s also a 24-month option.
For the first three levels, Nextiva is the most cheap VoIP service provider. It isn’t, however, the most affordable alternative on the market. If you’re searching for a less expensive option, check out our guide to the top inexpensive VoIP services.
Best for Features for Call Management: RingCentral
Many call management features are shared by RingCentral and Nextiva, such as multi-level auto-attendants, VoIP hardware compatibility, and call forwarding.
With Call Pop, a Nextiva-only tool, you can be prepared for your talks. (Image courtesy of Nextiva)
RingCentral, on the other hand, offers even more extensive capabilities in this area, which is why it was named one of the finest business phone systems. It also provides developer tools to enhance the platform’s functionality. As a consequence, people who want premium features such as hotdesking may find the increased fees justified. Nextiva, on the other hand, has its own set of features, including Call Pop, which displays essential caller information on your screen before you answer the phone.
Winner: While both companies provide a lot of capabilities, RingCentral takes the cake when it comes to powerful call management tools that give you total control over your calls. Read our in-depth RingCentral review to learn more about its features.
Nextiva is the best option for video conferencing.
Video conferencing is available on both Nextiva and RingCentral’s more costly services. Nextiva, on the other hand, offers limitless meeting lengths for up to 250 people, compared to RingCentral’s 24-hour meetings with 200 people. In addition, Nextiva’s entry-level service includes unlimited peer-to-peer video calling.
RingCentral, on the other hand, has additional video conferencing options, such as breakout rooms. RingCentral’s Large Meeting add-on, which allows customers to conduct an infinite number of meetings for up to 500 attendees, may be worth considering for those who don’t mind blowing their budget. Rates aren’t listed on the company’s websites, but interested consumers may buy licenses for this function directly via their RingCentral Online account.
If cost-effectiveness and simplicity are your top goals, Nextiva is the best option for your small company.
Nextiva is the winner since it offers more participants and a longer term limit at a cheaper monthly charge. Basic video conferencing tools such as recording and screen sharing are also included. Check out our Nextiva review to see whether it’s a good fit for your company.
RingCentral is the best option for integrations.
Users may link their current tools to another platform to optimize their work processes or add functionality as required through third-party app connectors. While Nextiva interfaces with well-known tools like as HubSpot, Zendesk, Salesforce, and Zoho, RingCentral is unrivaled in this regard.
This is because RingCentral has an App Gallery that lists all of the applications that can be integrated with their platform. Hundreds of third-party applications are available in a variety of areas, including productivity, analytics, and marketing automation. RingCentral’s APIs also enable users to develop goods and services on the platform.
RingCentral comes out on top because of its wide third-party connectors and robust open APIs, which may help you expand your platform’s capabilities.
Nextiva is the best for customer service.
If you’re considering the entry-level plan, you’ll like the fact that all of Nextiva’s membership levels include 24/7 chat, email, and phone support. Only the most costly options include RingCentral’s 24/7 chat and phone assistance.
Nextiva and RingCentral both offer extensive knowledge bases with useful guides. RingCentral, on the other hand, uses its social media platforms and community to provide further help.
Winner: Nextiva is the best bet if you value peace of mind and the ability to reach out to a customer care staff at any moment.
RingCentral is the best option for international calling.
RingCentral, unlike Nextiva, is a worldwide firm with headquarters in the United States, Canada, Australia, Asia, and Europe. It provides toll-free and local phone numbers in over 100 countries, something that Nextiva does not. Both companies, on the other hand, enable international outgoing calls at modest per-minute rates.
Winner: RingCentral is a superior option for businesses with a worldwide presence since it offers international phone numbers and low-cost international outbound calls.
Tie is the best option for ease of use.
The RingCentral and Nextiva applications are straightforward and intuitive, making it easy to find the tools you need. Their simple user interface (UI) design is the same on desktop PCs and mobile devices.
RingCentral’s web-based interface allows you to manage your account. (Image courtesy of RingCentral)
The new user interface of Nextiva makes it simple to set up and manage your accounts. (Image courtesy of Nextiva)
However, some people may find RingCentral’s comprehensive feature set intimidating at first. This breadth of tools may make it difficult to locate, navigate, or use them, but it doesn’t alter the fact that the system is well-designed.
Winner: Both Nextiva and RingCentral provide basic, easy-to-use mobile and desktop solutions. Their gear and gadgets are also pre-configured, making it easy for their consumers to utilize them.
Alternatives to Consider
While Nextiva and RingCentral provide outstanding solutions for organizations of all sizes, this does not guarantee that they will meet your unique requirements. There are a few additional options to think about:
- If you’re seeking for the most cost-effective international calling option, dial 808. It is a cost-effective supplier for individuals with a worldwide presence since it supports phone numbers in over 120 countries and, depending on your package, allows unlimited international calls. In our 808 review, we go through the advantages and disadvantages of this choice.
- Grasshopper: Check out Grasshopper if you’re searching for a simple, low-cost virtual phone system. It’s a good option for solopreneurs, freelancers, and small company owners who wish to add a business phone number to their personal phone. It also has business phone features such as personalized greetings. Check out our Grasshopper review to see whether it’s right for you.
- Ooma: Ooma is an excellent option for small organizations seeking for a basic and easy-to-use VoIP service. Unlike other businesses, such as RingCentral, it also offers two simple price options.
Most Commonly Asked Questions (FAQs)
On which devices can I utilize RingCentral & Nextiva’s apps?
Apps for RingCentral and Nextiva are available for Mac and Windows desktops, as well as iOS and Android smartphones.
Is a VoIP phone required to utilize RingCentral & Nextiva’s services?
While RingCentral and Nextiva provide VoIP devices, consumers who do not have one may still utilize the platform through a desktop or mobile phone.
Is RingCentral a trustworthy service?
RingCentral offers a 99.999 percent uptime service level agreement (SLA) to its customers, which translates to no more than 26 seconds of downtime each month. Its cutting-edge data centers are also meticulously monitored, maintained, and physically guarded.
Conclusion
Both VoIP platforms are among the finest UCaaS (unified communications as a service) suppliers for small businesses. Small firms might choose Nextiva, particularly if they want to take advantage of its volume and long-term contract reductions. RingCentral, on the other hand, takes the top rank thanks to the value of its plans and the breadth of its features. Its platform is best suited for firms looking to scale from startup to enterprise.
The “nextiva pricing” is a service that allows small businesses to communicate with their clients. The service offers different plans, and the prices vary depending on what type of plan you choose.
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