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In 2022, these two cloud-based services offer different levels of customization. RingCentral is a more flexible option for businesses with a wider selection of applications that can be tailored to individual needs. Vonage’s focus on security and privacy means it may suit companies who are still wary about moving their workloads into the cloud..
In the “vonage pricing” article, it is explained that Vonage offers a service that is cheaper than RingCentral. However, there are some drawbacks to using Vonage. It is important to note which UCaaS will be best for your business in 2022.
RingCentral and Vonage are two of the most popular unified communications services for businesses. Vonage plans, on the other hand, are marginally less expensive, and its new virtual assistant takes calls, takes notes, and analyzes emotion. RingCentral, on the other hand, has significantly more extensive functionality, particularly for call handling and video conferencing, as well as many more integrations.
The following are the best use cases for RingCentral vs Vonage corporate communications solutions, based on our comparison:
- RingCentral: Better for organizations who want a unified communications solution with the most sophisticated features and integrations for phone, text, fax, and video conferencing.
- Vonage: Better for small companies looking for an inexpensive, simple-to-use unified communications as a service (UCaaS) solution that uses artificial intelligence (AI) for call management, efficiency, and analytics.
At a Glance: RingCentral vs. Vonage
*With an expected two to twenty users, pricing is based on a 33 percent yearly reduction. *Pricing is based on a range of five to 19 people.
When we examined the corporate UCaaS options offered by RingCentral and Vonage, we discovered that none is generally superior than the other—each caters to various enterprises with different budgets. For small companies searching for a full-featured business VoIP service platform that can expand as their company develops, RingCentral is the ideal solution. It’s also ideal for businesses that want larger video conferencing capacity, more in-conference capabilities, and superior video quality.
Vonage is also easy to use and has industry-leading features and channel support. While it doesn’t have as many features as RingCentral, it does offer some unique capabilities, such as an AI assistant that can enhance caller experiences and even fix common customer complaints. Furthermore, its basic plan is somewhat less expensive per user, per month than RingCentral’s, which may add up to significant savings over time.
See how they compare based on the following criteria:
Vonage is the most cost-effective option.
*Pricing is based on a range of five to 19 people. *Pricing is based on a 33 percent yearly discount and a user base of two to twenty people.
Vonage plans are more cost-effective. Vonage users may get started for $17.99 per month per user, however RingCentral users must spend $19.99 to get started. Its top tier is $37.99 per user per month, but RingCentral’s Ultimate plan costs $49.99 per user per month. However, it’s not an apples-to-apples comparison since RingCentral’s plans provide greater features and capabilities for the same price.
While both basic plans feature unlimited domestic calls and texts in the United States, RingCentral only covers the United States and Canada. Similarly, although both Vonage’s Premium and RingCentral’s Standard subscriptions include video conferencing, Vonage’s limit is 100 people, while RingCentral’s limit is twice as large. RingCentral also has a lot more integrations, as we’ll see below.
Despite the price disparity, Vonage’s a la carte pricing choices are popular among enterprises. Vonage offers low-cost plans with optional add-on services like toll-free lines, call recording, visual voicemail, and better tech support, rather than forcing you to pay a premium for items your company may not want.
RingCentral has the best UCaaS features.
UCaaS communication channels such as corporate phone calling, texting, audio conferencing, video conferencing, team messaging, and faxing are all available from both providers. RingCentral, on the other hand, has superior call handling and phone system administration functions. RingCentral customers, for example, get access to sophisticated capabilities like as hotdesking, single sign-on (SSO), and real-time analytics.
Vonage may not have as many services as other providers, but it still goes above and beyond the basics. Status indicators, call handling (monitor, whisper, and barge), enhanced call routing, and artificial intelligence (AI) support are all available to Vonage customers. While RingCentral provides the majority of these capabilities, it is just now starting to add AI into its products.
RingCentral is the best option for video conferencing.
Any of the best corporate phone systems, including RingCentral, offers one of the highest-quality video conferencing options. Users receive high-definition audio and video, as well as support for up to 200 people. In the gallery view, participants may alter their settings to watch up to 25 displays at once.
Other UCaaS providers have yet to match RingCentral’s unique video conferencing features. For example, the new Team Huddle feature allows users to organize a persistent video conference that colleagues may join and leave, similar to how they might engage in a real context. RingCentral video also includes voice-activated and smartphone remote controls, as well as one-click call-to-video features.
Users may hold meetings with up to 100 people using Vonage’s video conferencing technology. In comparison to RingCentral, however, the quality is low. HD video isn’t included, and HD voice is only available as an add-on for a fee. While Vonage doesn’t specify how much this add-on costs, their HD voice feature website implies that consumers may choose from three different audio quality levels.
Vonage is the best for artificial intelligence.
Without requiring any human involvement, Vonage’s new AI virtual assistant accelerates procedures and enhances discussions. The virtual assistant may take calls, evaluate client sentiment, answer queries, and, if required, transfer conversations to a real person. It can even transcribe chats and take notes for you.
RingCentral’s AI integration is a tad behind the times, but the business has recently purchased additional smart technology and is developing new features. RingCentral now use artificial intelligence to enhance video meetings by automatically monitoring the presenter and changing lighting.
Live transcription during video meetings is a beta function that transcribes audio into text in real time and is now accessible to all RingCentral customers. RingCentral is also developing a meeting summaries tool, in which AI will provide a summary of what was said in a meeting, with keywords, dates, action items, and takeaways highlighted.
RingCentral is the best option for integrations.
RingCentral is the top VoIP solution in terms of integrations, not only when compared to Vonage, but also when compared to other VoIP and UCaaS providers. RingCentral can be integrated with slightly under 300 apps, ranging from customer relationship management (CRM) software to customer support tools and analytics software. There’s a strong chance RingCentral supports the tool you wish to connect to your company phone system.
While Vonage lacks RingCentral’s extensive app library, it nevertheless offers top-notch integrations with popular corporate software. Salesforce, Microsoft, Google, HubSpot, Zapier, and Zendesk are among these apps. Zapier may also be used to automate thousands of connections. Check each provider’s integrations list to see whether it interacts with the applications your company uses.
Vonage is the best option for ease of use.
For enterprises who value simplicity and ease of usage, Vonage is the best platform. The apps are simple to use, and Vonage offers all of the documentation required to enable consumers self-serve. Its knowledge library includes information on getting started, managing the Vonage business phone system, its features and settings, and technical assistance.
RingCentral, on the other hand, has a contemporary, easy-to-use user interface (UI.) The major reason Vonage wins in terms of simplicity of use is because RingCentral’s capabilities are more complex, which means navigating around the site to locate the specific tool you need might take longer.
RingCentral’s learning curve is significantly steeper due to the sheer quantity of tools and features to discover and setup. RingCentral University is a knowledge base that contains documentation for both basic and complex functions, and is divided into sections for both end users and administrators.
How We Decided Between RingCentral and Vonage
It’s difficult to tell the difference between RingCentral and Vonage business solutions at first sight, since both include phone calling, SMS messaging, video conferencing, and team chat. So we dug further into the price plans, features, integrations, and general usability to help you figure out which choice is ideal for your small company.
The following is a detailed list of the criteria we used to compare Vonage and RingCentral plans:
25% of the overall score
We compared the features available at each price point. We also searched for yearly and bulk discounts, as well as the availability of a free trial. Finally, we analyzed add-on prices to see whether one service is more economical with a la carte alternatives.
30% of the overall score
We looked at the features and operation of each VoIP business phone system to check whether it had basic services like an automated attendant, call recording, audio conferencing, and voicemail transcriptions. We also searched for sophisticated features as well as one-of-a-kind or specialty tools that may help the supplier stand out.
20% of the overall score
We put the items through their paces to assess the user interface (UI) and overall experience. We also looked at the setup procedure to determine which was the quickest and easiest to set up.
25% of the overall score
Business phone systems are only one component of a company’s IT stack, and many companies want solutions that work in tandem with their other applications. To assess which supplier connects best with other third-party applications, we examined the amount and quality of integrations.
*Percentages based on total score
Alternatives to Consider
If this RingCentral vs Vonage business phone system comparison didn’t convince you, there are other options that may be better for your organization. Here are a few Vonage and RingCentral alternatives to think about:
- Nextiva: While Nextiva and RingCentral provide similar features and price, Nextiva offers a superior video conferencing experience (with 250-person limits and unlimited durations) and better customer service across all tiers. Learn more about the differences between RingCentral and Nextiva in our RingCentral vs Nextiva comparison.
- Dialpad: Dialpad is a straightforward VoIP service with monthly rates beginning at $15 per user. It doesn’t have the complex features like Vonage and RingCentral provide, but it does give consumers comparable unified communications options at a lower cost. Dialpad, like Vonage, also uses artificial intelligence to enhance caller and customer experiences. More information may be found in our Dialpad vs RingCentral comparison.
- In terms of Vonage or RingCentral versus 88, 88 provides the same communication channels and extensive capabilities as Vonage or RingCentral, but it is the finest VoIP solution for international calling. Upgrade to the X4 plan ($44 per user, per month) for unlimited phone calling to 48 countries.
Most Commonly Asked Questions (FAQs)
Which supplier has a more trustworthy service level agreement (SLA)?
RingCentral and Vonage both provide a service level agreement (SLA) of 99.999 percent uptime, providing top-notch dependability at scale. Both providers can manage incoming and outgoing phone traffic for businesses of various sizes.
Is it possible for me to buy a phone that is supported?
RingCentral and Vonage both provide VoIP-enabled phones. Vonage works with phones from Cisco, Grandstream, Panasonic, Polycom, and Yealink. RingCentral works with phones from ALE, Avaya, Cisco, Polycom, Unify, and Yealink.
Is Vonage a three-way calling service?
Yes. Vonage customers may start a chat and then dial a third phone number to make the call three lines long.
Conclusion
RingCentral and Vonage both provide dependable VoIP unified communications services, but they serve different types of businesses. Vonage’s lower-cost plans and a la carte add-ons will appeal to small enterprises on a budget, while RingCentral’s UCaaS platform provides everything required for business communication and collaboration. To understand more about all of the features offered, read our entire RingCentral review.
The “vonage non-profit” is a company that provides telephone service. RingCentral and Vonage are two of the biggest UCaaS providers in the market.
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