The 5 Best Predictive Dialer Providers

Predictive dialers are the world’s most accurate way of reaching a person and getting them to answer a call. They can take over 500 million minutes off the average customer service employee’s job every year, saving businesses $6 billion in wages alone.

The “free predictive dialer software” is a type of service that predicts when your call will be picked up. This can help you avoid costly international calls, and it also helps to save time on busy days.

Predictive dialer software is one of the most successful company phone features for reaching a big number of consumers. The top predictive dialer companies ensure compliance, have machine learning algorithms that forecast when agents will be available, and give contact centers with multiple dialing options.

To assist you in finding the best predictive dialer service for your company, we’ve picked the five top predictive dialer companies to help you raise the efficiency of your contact center and improve your return on investment:

• Talkdesk is the best overall predictive dialer software for organizations looking for a reasonable pricing, features, and uptime.
• NICE INTERACTION CXone: For businesses that need comprehensive connectivity with both CRM and non-CRM applications, CXone is the best option.
• Genesys Cloud: For organizations searching for strong omnichannel analytics that are available in real time, Genesys Cloud is the best option.
• ChaseData is ideal for businesses who need to safeguard their data while still adhering to federal and local privacy regulations.
• CallHub is the best predictive dialer for organizations, political campaigns, and advocacy groups that just require situational predictive dialing.

At a Glance: The Best Predictive Dialer Providers

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What if I told you that Call center as a service (CCaaS) software is used by several vendors of the top predictive dialers. These are technologies with particular capabilities, such as predictive dialing, that are intended to handle high-volume calls. They are, however, often more costly than typical corporate phone services.

If your company doesn’t have a call center or isn’t in the business of telemarketing or debt collection, a power dialer, a more typical business phone function, may be all you need. Check out our comparison of predictive and power dialers for more information on this option.

Talkdesk: Small Business’s Best Overall Predictive Dialer

Talkdesk

4.30 OUT OF 5 I I I I I I I I I I 1 Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• Follows the Do Not Call (DNC) guidelines.
• Key performance indicators (KPIs) like as call volume and abandonment rate are reported in analytics reports.
• There are more than 60 integrations.

What Isn’t There

• There is no price information for their Enterprise Clouds package.
• Only the Enterprise level has a service level agreement that guarantees 100% uptime.

A Quick Overview of Talkdesk Pricing

• CX Cloud Essentials costs $75 per month per user.
• CX Cloud Elevate costs $95 per month per user.
• CX Cloud Elite costs $125 per month per user.
• Clouds of Experience: Unpublished; contact supplier

Talkdesk’s predictive dialer comes with interactive voice response (IVR) and over 60 connectors with CRM and non-CRM systems right out of the box. They also offer an omnichannel system that allows your agents to communicate with consumers and prospects via text (SMS), social media, surveys, and messaging applications.

The voice analytics software from Talkdesk analyzes client interactions in your contact center to enhance the overall experience. Furthermore, their AI-powered virtual assistant communicates with your clients and prospects in natural language.

Talkdesk’s Enterprise tier also includes a 100 percent uptime service level agreement (SLA), which is unusual in the industry and ensures that centers may call at any time, on any day, 24 hours a day, 7 days a week, 365 days a year. This is much more dependable than CallHub or ChaseData, which only provide 99 percent and 99.99 percent uptime guarantees, respectively.

Do Not Call (DNC) rules are respected by their predictive dialer. Using comma separated value (CSV) spreadsheet files, you may upload updated DNC lists, and contact info is updated promptly.

When compared to alternative dialing techniques, Talkdesk claims that its dialer will let your employees make three to four times the number of outbound calls per hour. You may also monitor information like abandonment rate, average tries, average chat durations, and call volume using the Talkdesk Explore tool.

Features of Talkdesk

(Image courtesy of Talkdesk)

• Talkdesk offers a variety of omnichannel contact methods, including automated voice and SMS conversations.
• CSV files may be used to upload and update DNC lists quickly.
• Web leads may be added to a campaign and phoned right away.
• Salesforce and numerous other CRM systems are supported.
• The cheapest package includes automatic call distribution (ACD) and interactive voice response (IVR).
• Allows supervisors to operate many campaigns at the same time, each with its own dialing tactics and do-not-call lists.

CXone inContact NICE: Integrations’ Best Predictive Dialer

CXone inContact NICE

Overall Score: 4.09 OUT OF 5 iOur score is based on our experts’ weighted analysis of hundreds of comparable items and services.

What We Enjoy

• RESTful APIs for customizing and integrating applications
• Experts and partners in the field of compliance
• There has a 99.99 percent uptime rate, which equates to around 53 minutes of downtime each year.

What Isn’t There

• CXone’s predictive dialer is a tad pricey at $100 per month plus the cost of service.
• Pricing might be made clearer.

A Quick Look at NICE inContact Pricing

• NICE inContact, like Talkdesk, does not publicize price, but you should expect to pay about $100 per month per feature, which includes access to their predictive dialer.

While Talkdesk offers over 60 interfaces with various CRM providers, NICE inContact outperforms them due to its open API, which lets your IT team to create the CRM integrations you need. Salesforce, Oracle Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk, and SugarCRM are among the CRMs that NICE inContact has built-in integration capabilities with by default.

These connectors make it simple to communicate with prospects and customers. Furthermore, adding integrations through an application programming interface (API) provides your agents with even more contact options.

NICE uses representational state transfer APIs, also known as RESTful APIs, allowing IT professionals to develop customizations and integrations using the same technology and techniques as NICE’s teams. In addition, subscribers get access to a cache of prebuilt RESTful APIs, which can be used to tailor-make integrations and connect CXone inContact NICE software to virtually any third-party solution.

NICE inContact’s predictive dialer software, like Talkdesk’s, supports omnichannel communication. Furthermore, the platform provides exact consumer analytics, as well as workforce management features to assist you plan effectively and deliver feedback through targeted quality management analytics tools.

The “CXone Personal Connection” is how NICE inContact refers to their predictive software. The CXone predictive dialer reduces the long delays that certain predictive dialers are known to have for call receivers. Customers and prospects are instead welcomed at the first “hello,” making them less likely to hang up. The program has a variety of dialing options that may be changed from campaign to campaign to guarantee that your center complies with contact rules.

CXone inContact NICE Features

(Image courtesy of Software Advice)

• Custom integrations are simple to create using RESTful APIs.
• Eliminates pauses that might lead to hang-ups by greeting the call receiver at the initial “hello.”
• Voice, chat, social media, and self-service are all examples of omnichannel routing (through outbound IVR)
• Predictive behavioral routing, a call routing technique pioneered by NICE, actively directs calls to the best potential agent.

Cloud CX from Genesys: Analytics’ Best Predictive Dialer

Cloud CX from Genesys

3.87 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• Features such as inbound and skill-based routing
• Scripts that are customized for when agents get to the right person
• Speech, text, and email analytics are all available.

What Isn’t There

• Customers expressed dissatisfaction about lost calls.
• Call flows are difficult to set up.
• Only after the second rung are AI functions accessible.

A Quick Overview of Genesys Cloud Pricing

• Cloud CX from Genesys1: $75 per user, per month
• Cloud CX from Genesys2: $110 per user, per month
• Cloud CX from Genesys3: $140 per user, per month
• Unpublished; contact provider, according to Genesys.

Speech analytics are available in Genesys, allowing you to assess agents and enhance compliance without the requirement for round-the-clock monitoring, which is a function that neither CallHub nor ChaseData provide. Because the analytics feature covers both text and email, it’s simple to get insight on agent performance and track campaigns as they proceed.

The Cloud CX from Genesys Dialer, the provider’s all-in-one contact center dialing solution, has multiple dialing modes that include preview, predictive, and manual dialing. In addition to this, Genesys has an uptime service level agreement (SLA) that provides credits should your service experience downtime that drops reliability below 99.99%.

You may route calls over various channels using Genesys. Your agents, for example, may deliver outbound IVR messages, normal texts, mobile-friendly web pages through text, or emails to customers and prospects in addition to voice. Their predictive dialer, like those of other carriers, employs a pacing algorithm to forecast when agents are available for a call.

API connection, like NICE, is a key feature of Genesys Cloud, and your IT staff may use it to combine the program with a variety of third-party systems. Genesys simply interacts with Salesforce by default, and the provider also offers third-party connect scripts to assist make connections even easier.

Features of Genesys Cloud

(Image courtesy of Genesys Cloud)

• On-demand thorough reporting and monitoring information is provided through built-in integrated analytics.
• Speech analytics is a feature that allows companies to assess agent performance and enhance compliance.
• Outbound IVR, text messaging, mobile web sites, and emails are all options for routing.
• Agents may benefit from gamification elements. increase agent efficiency and performance via competition
• Algorithms for pacing that may be modified depending on the campaign
• In addition to predictive dialing, there are preview and manual dialing options.

ChaseData is the best option for contact centers that need data privacy.

ChaseData

3.84 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• For organizations that operate in or around healthcare, HIPAA/HITECH compliance safeguards patient data.
• Without the necessity for in-house IT, zero-coding integration enables for quick access to data.
• Multichannel routing choices that are robust

What Isn’t There

• While the free trial allows you to use predictive dialing, you’ll need to upgrade to the Professional plan to use it.
• Pricing might be too high.
• Expect a learning curve and the requirement for training with ChaseData, since it isn’t the most user-friendly CCaaS platform.

A Quick Overview of ChaseData Pricing

• Small Business: $89 per month for each user
• Professional: $139 per month for each user
• Enterprise: $169 per month for each user

ChaseData has about 25 years of experience in the CCaaS industry and is well-known for its compliance features. For example, software built for enterprises that interact with electronically protected health information (ePHI) has many protections in place to secure data both at rest and while in transit to another data center.

When compared to Genesys Cloud, which does not secure data in emails or faxes, this is a significant difference. Businesses that want to avoid responsibility should ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).

Dialers must also refrain from calling numbers on the DNC list. ChaseData also has a number of integrations and guidelines in place to ensure that your agents follow local and federal calling regulations. ChaseData is also a PCI DSS (Payment Card Industry Data Security Standard) compliant predictive dialer supplier. This is necessary for safe payment card transactions that protect the data of customers who use electronic cards. Encryption protects all call records in transit and at rest, preventing fraud and abuse.

ChaseData’s lowest tier provides preview and progressive dialing options. This implies that for about $89 per month per user, you may receive a lot of dialing possibilities. Predictive dialing is available at the next tier up, but you have at least 5,000 minutes per month to utilize, which will help offset the increased dialing volume that this sort of dialer delivers.

Features of ChaseData

(Image courtesy of ChaseData)

• Complete adherence to HIPAA/HITECH regulations
• For credit and debit card transactions, compliance with the Payment Card Industry Data Security Standard (PCI DSS) is required.
• Auto-calling and predictive dialing laws that comply with the Telephone Consumer Protection Act
• Platforms for automated scripting and integration tools are fully supported.
• All services, including the predictive dialer, are accessible for testing during the free trial.

The Best Predictive Dialer for Nonprofits is CallHub.

CallHub

3.38 OUT OF 5 I I I I I I I I I I I Our ranking is based on our experts’ weighted assessment of hundreds of comparable items and services.

What We Enjoy

• Feature of mass SMS messaging campaign
• Metered dialing is suitable for political campaigns, NGOs, and other organizations that don’t need predictive calling on a regular basis.
• You may hire virtual numbers for your campaigns using CallHub.

What Isn’t There

• Only a limited amount of assistance is accessible. Five days a week, 20 hours a day
• It’s not for organizations who want assured service, since it only has a 99 percent uptime SLA.
• TCPA compliance necessitates the creation of a separate account.

A Quick Overview of CallHub Pricing

• Lite:
  • Outbound calls via a web browser cost Web browser outbound calls: $0.069 per minute.069 per minute.
  • Outbound phone calls cost Phone-based outbound calls: $0.092 per minute.092 per minute.
  • Phone dial-in: $0.072 per minute.072 per minute for phone calls
  • Inbound calls: $0.026 per minute.026 per minute for inbound calls
  • Voice broadcast: $0.049 per minute.049 per minute for voice broadcast
• $199 per month, per person, for the essentials
• Scale: $499 per month per user
• Unpublished business; contact sales for further information.

Not every company need predictive dialing capabilities 24 hours a day, 7 days a week. CallHub is a fantastic alternative for people who just require a predictive dialer on a situational, occasional, or campaign-by-campaign basis.

CallHub’s Lite plan, unlike the others, includes a metered payment system. Instead of paying upwards of $65 per user, each month, you’ll only be charged for the minutes you use, which helps your organization save money.

It’s also worth mentioning that, although CallHub has a 99 percent uptime SLA, organizations who utilize the service may not need 99.99 to 100% uptime since predictive dialing isn’t used as often. Even so, this might result in up to three days of service interruption each year, which could be a concern for any company.

For customers looking for a more organized CCaaS solution, the service also offers three further tiers above Lite, all of which include unmetered predictive calling and live chat.

Features of CallHub

(Image courtesy of CallHub)

• No extra software is required to call using CallHub straight from a browser.
• Salesforce is one of the CRMs that it integrates with.
• For each campaign, editable call scripts are accessible.
• Built-in voicemail detection identifies whether or not a possible caller has answered the phone and whether or not a message should be left.

How We Decided on the Best Dialer Predictive Software

The Telephone Consumer Protection Act (TCPA) of 1991 prohibits unwanted telemarketing calls, and all of our recommended providers follow it. Furthermore, while evaluating our top five predictive dialer software vendors, we analyzed numerous crucial elements to guarantee you can get the finest solution for your organization.

According to our analysis, Talkdesk is the finest predictive dialer service because of its Enterprise tier’s 100 percent uptime guarantee, integration with over 50 different software solutions, and sophisticated analytics data delivered in real time through Talkdesk Live to boost customer satisfaction. Talkdesk also includes workforce management features and use artificial intelligence (AI)-based Agent Assist to assist agents with every encounter.

The following is a breakdown of how we assessed each provider:

25% of the overall score

For price, we looked at which suppliers provide a free trial, which offer demonstrations, and how much each tier costs. Because predictive dialers are on the more expensive side, we set our affordability bar at $70 per agent, each month.

30% of the overall score

We analyzed whether predictive dialer software suppliers feature analytic reports, CRM connectors, campaign management dashboards, dedicated workstation applications for agents, and uptime percentages since this kind of software is often used by professional contact centers.

25% of the overall score

Some service providers provide customers access to capabilities tailored to certain kinds of contact centers. A mobile app, non-CRM integrations, no-pause predictive calling, and omnichannel routing were among the features we examined.

20% of the overall score

This was based on how well the program performed in our tests, as well as how popular and simple it was to use. We gave each predictive dialer an expert score based on our own experience with the program as well as user evaluations.

*Percentages based on total score

Conclusion

Predictive dialers make outbound calling more efficient for you and your agents, resulting in more successful shifts. Based on the following factors, you may assess whether a predictive dialer is the best option for your company phone system:

• Instead of communicating directly with consumers or prospects, your representatives usually leave voicemails.
• You aim to cut down on your agents’ average idle time.
• For a campaign, you have a huge number of calls to make (or as part of your on-going sales strategy)

Predictive dialers will help your contact center become more efficient and effective if any of these are true.

The “predictive dialer crm” is a predictive dialing software that helps businesses and individuals to save time by predicting when their calls will be answered.

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