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By calling numbers automatically, auto dialer applications save time in any customer-facing department. Although this program offers a wide range of applications, not all apps are made equal.
Some just dial the next number on your list, while others make calls before you even hang up the phone after the previous call. We’ve compiled a list of our six best auto dialer applications for PC, Android, and iOS devices to help you narrow down your options:
- PowerCall Kixie: The best all-around auto dialer solution for teams trying to boost their connection rates.
- PhoneBurner; is ideal for sales teams that want a versatile tool that can handle anything from sales to customer support.
- CallHub is a popular browser-based auto dialer for call centers looking for a pay-as-you-go solution.
- Calley Call Dialer: This is a great solution for teams looking for a simple, free autodialer.
- CloudTalk is a sophisticated predictive dialer that is ideal for big sales teams and contact centers looking to increase productivity.
- MySalesDialerPro: The best auto dialer software for companies looking for a cost-effective, easy-to-use solution that also serves as a CRM tool.
How Did We Pick the Best Auto Dialer Apps?
Apps for auto-dialing come in all shapes and sizes. Some are only accessible on Android and iOS mobile devices, while others are only available on web browsers and PCs. Others depend on the functionality of your company phone system or provide integrations with Open APIs [application programming interfaces], while others rely on the functionality of your business phone system or offer integrations with Open APIs [application programming interfaces]. Advanced features employ algorithms to estimate when your current chat will end.
All of these issues make a side-by-side comparison impossible. We looked at common voice-over-internet protocol (VoIP) capabilities and simplicity of use to assess each app’s functionality and prospective use cases, in addition to pricing. Finally, we looked at CRM and non-CRM connectors that were available.
Outbound calling efficiency is aided by auto-dialers, but incoming calls are as important. With a live answering service, you can save time for your staff while still giving excellent customer service.
According to our research, PowerCall Kixie is the finest auto dialer for small companies. To begin, all three levels of its three-tier plans include some extremely beneficial features. The basic package includes an integrated interactive voice response (IVR) technology that assists you in effectively routing calls and providing consumers with self-service choices.
Developer APIs are available for enterprises with dedicated information technology (IT) teams that want to add new connectors and functionality to their applications. Finally, although it isn’t built for solopreneurs and does not provide a free tier, its price is quite competitive for firms searching for a low-cost option.
The following is a breakdown of our ratings:
- We looked at the pricing to see whether applications have a free version and how competitively priced the various plans are. We also looked at if there is an annual price reduction.
- Features in general: We compared which applications have a preview, power, and predictive dialers at a high level. Then we looked at some of the other features, such as live call monitoring and statistics.
- Integrations: We examined CRM and non-CRM integrations, as well as whether programs provide developer-friendly Open APIs.
- Expert score: We played around with the applications and read a variety of customer reviews to see what actual people had to say about the auto dialer apps.
PowerCall Kixie: Small Business’s Best Overall Auto Dialer
PowerCall Kixie
4.50 OUT OF 5
What We Enjoy
- Live call coaching allows you to effectively train your agents.
- Connect leads to your agents right now.
- The use of machine learning (ML) improves your response rates.
What Isn’t There
- Setup is a painstaking procedure.
- Occasionally, there are software glitches and app crashes.
- Integrations are limited.
Pricing
- Integrated: $29 per month for each user
- Professional: $55 per month for each user
- Seven (7) days of a free trial
Billed yearly; PowerCall Kixie also offers monthly plans.
PowerCall Kixie is a powerful auto dialer that includes features intended to improve answer rates and agent efficiency. It’s a great platform for everyone—from small businesses to enterprises due to its affordability and extensive functionality. Live call coaching lets your managers listen in on real-time calls while website lead syncing connects your leads from your website to your agents instantaneously.
It also has very competitive pricing that starts at just $29 as well as three subscription plans. This is also an app that has a seven-day free trial, so it’s easy to get a feel for the software before committing. PowerCall Kixie provides several popular integrations, but we suggest trialing the software to ensure it matches your needs.
Some of the most popular features, such as developer APIs, live call coaching, and an intelligent autodialer, are only available in the second tier, but at $55 per month per user, it should be affordable for most small enterprises. It’s worth noting that some customers claim that software upgrades regularly happen at inconvenient times. Even still, this software shines out in terms of both affordability and functionality, particularly when compared to rivals like CallHub or PhoneBurner, which may cost hundreds of dollars each month.
Features
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- Artificial intelligence (AI) and machine learning (ML) learn from your calls to enhance dialing and connect rates.
- The SMS messaging capability allows you to communicate with consumers through text messages.
- You may leave a voicemail with only one click using Voicemail Drop.
- You may listen in on agent calls to aid with training and barge in on calls to assist when needed with live call coaching.
- While the auto dialer phones your contacts, screen pops reveal all the information you need.
PhoneBurner
4.31 OUT OF 5
What We Enjoy
- Platform with a lot of features
- Mobile applications with a lot of power
- Customer service that is quick to respond
What Isn’t There
- There are moments when the audio quality is poor.
- It takes some time to understand the ins and outs of the software.
- Advanced customizable reporting isn’t available.
Pricing
- Standard: $126 per month for each user
- Professional: $152 per month for each user
- Premium: $169 per month, per user
Billed yearly; a monthly billing option is also available.
The power dialer from PhoneBurner is an excellent auto dialer for sales teams and contact centers looking for a range of essential features, such as workflow automation and lead distribution. Plus, a variety of CRM and non-CRM connectors are available to enable any company to integrate PhoneBurner into their current process.
For telesales teams, these qualities make them a powerful productivity enhancer. It is, however, not inexpensive. You’ll have to pay at least $126 per user, per month as an entry-level charge, which is much more than MySalesDialerPro’s $9.99 per user, per month. Because of its extensive feature set, it has a higher learning curve than the other auto-dialers we evaluated, but the effort invested learning the program may be well worth it in the long run in terms of automated tasks.
While PhoneBurner’s applications aren’t the most user-friendly on the market, the company offers excellent customer service. When documentation is missing, it is fast and responsive to resolve your issues and get you back to comfortably using the program in no time. Features of PhoneBurner
- Smart lead distribution allows you to create unique rules to guarantee that incoming calls are sent to the appropriate personnel automatically.
- The power dialer allows you to select between preview mode (examine contacts before calling) and power mode (immediately call the next customer in the queue).
- Workflow automation allows you to send out prerecorded voicemails or follow-up emails with only one click.
- Provide local ID numbers to your agents to boost the likelihood that their call will be answered.
- With performance reports and real-time dashboards, you can automatically track your dialing actions and call results.
CallHub: The Best Auto Dialer for Dialing from a Browser
CallHub
Overall Score: 4.13 OUT OF 5
What We Enjoy
- Browser-based app with a lot of features
- Option for pay-as-you-go pricing
- Dialer with advanced predictive dialing
What Isn’t There
- There are no mobile applications available.
- Customer service has received negative feedback.
- Minor flaws might cause the program to crash or freeze.
Pricing
- Pay-as-you-go Lite
- $199 per month for an unlimited number of agents
- $499 per month for an unlimited number of agents
- Customized pricing for businesses
- 14-day free trial
Billed on a monthly basis. Subscriptions to CallHub are also available in quarterly, half-annual, and yearly increments.
CallHub developed a browser-based predictive dialer that replaces desktop applications. In contrast to the other tools on our list, the technology focuses less on sales and customer support and more on initiating survey campaigns, obtaining user insights, and linking conversations through predictive dialing. However, none of CallHub’s plans charge per user, making it a good fit for companies with remote employees or those running seasonal marketing campaigns.
Unfortunately, if you want more features than CallHub’s Lite pay-as-you-go plan, you’ll have to pay a steep $199 entrance fee. While this offers you access to an infinite number of agents, it’s far more costly than a solution like MySalesDialerPro, which costs just $9.99 per month per user. It’s difficult to justify the cost unless you already have a huge crew.
However, when it comes to predictive dialers, it’s difficult to find one more powerful than CallHub. The service specializes in call blasting, which allows you to dial several numbers in a short period of time. Your calling list is uploaded to CallHub either a Microsoft Excel spreadsheet or a comma-separated values (CSV) file. There’s also a feature called dynamic caller ID that generates an ID that shows a local number automatically.
Features
- Unlimited agent plans let you grow your teams as large as you want without breaking the bank.
- Advanced analytics provide you with all the information you need to remain on track with your objectives and boost agent performance.
- Switch between predictive, power, and preview dialing modes with several dialing modes.
- Send follow-up surveys from your conversations, and the replies will be instantly recorded in your CRM.
- Integrate CallHub with the most common CRM software programs to complete your IT stack.
Calley Call Dialer
Overall Score: 4.08 OUT OF 5
What We Enjoy
- The plan is completely free for life.
- You may stop the automatic dialing at any moment.
- Your agents may stay on the phone in uninterrupted mode.
What Isn’t There
- The user interface is outdated.
- Call recording that isn’t trustworthy
- The number of team members is limited to five.
Pricing
- Calley Personal: Unlimited calls for the rest of your life; 25 calls each day
- Calley Pro costs $29 per month per user.
- Calley Teams costs $59 a month for a group of five people.
The only auto dialer applications on our list that provide a free everlasting service are Calley and CallHub. It’s restricted, but it’s a good starting point for novice users who want to check out auto-dialing. Calley is more of a bare-bones auto dialer—it has all of the essential features, but you won’t have access to popular CRM connectors or an Open API.
Calley is restricted to five individuals, and unless you upgrade to the Calley Teams membership, it’s rather pricey for what you receive. This provides you a five-user allotment, bringing your monthly cost down to less than $12 per user. CallHub, which includes options for an unlimited number of users, is a good option if you require an app that can scale for a much bigger workforce.
Features
- Create as many lists as you like with up to 10,000 contacts each.
- Uninterrupted mode activates your power dialer while ignoring all other alerts.
- Calley’s preview dialing and power dialing auto dialer are both available.
- You may stop dialing at any moment and pick up where you left off, or you can load a fresh list.
- Your agents may use the cool-off timeout to take post-call notes before diving into the following call.
CloudTalk: Best Auto Dialer for Predictive & Smart Dialing
CloudTalk
3.93 OUT OF 5
What We Enjoy
- A powerful predictive dialer is available.
- Intuitive dashboard with a wealth of information
- Automatically generates a list of numbers for you.
What Isn’t There
- The status of contact might be misleading at times.
- The mobile app might be buggy at times.
- Setup and manuals are both confusing.
Pricing
- Starter: $20 per month per user
- $25 per month per user is required.
- Expert: $40 per month, per user
- Customer: Individualized pricing
- 14-day free trial
Based on yearly pricing, however, monthly options are also available.
CloudTalk is a powerful dialer that is one of the most popular contact center software systems. The predictive dialer utilizes AI to intelligently initiate calls and boost agent performance, while the smart dialer scans websites automatically to extract contact information and construct lists.
CloudTalk gets all of the major things right, but it falls short on some of the basics. The mobile app may be buggy at times, leaving you with little choice except to use the desktop software to make and receive calls. Setup may be difficult with so many options accessible, and many users struggle to self-serve with pages of technical, complex literature. Choose MySalesDialerPro if you want an easier-to-use app.
Features
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- Features of CloudTalk three different auto-dialers: predictive, smart, and power
- Smart detection allows you to see which missed calls have been handled, reducing the number of callbacks you get.
- You may view your peers’ real-time availability by checking their agent status.
- To increase searchability, speech-to-text turns your calls and voicemails into text automatically.
- Real-time customer cards provide your agents with a single view of all of your clients’ information.
MySalesDialerPro
3.51 OUT OF 5
What We Enjoy
- Apps for Android and iOS that are easy to use
- For small teams or at scale, there are affordable price options.
- Reporting and analytics that are easy to understand
What Isn’t There
- There isn’t a free version included.
- There is just one price tier.
- Custom integrations are not possible due to the lack of an open API.
Pricing
MySalesDialerPro costs $9.99 per month per user.
MySalesDialerPro’s auto dialer stands for its affordability and ease of use. It’s not the most Platform with a lot of features and doesn’t include a full suite of integrations, but it gets the basics right across the board. This makes MySalesDialerPro an excellent option for small teams that need a reliable solution that only costs about $10 a month.
FieldWorkMobility, a MySalesDialerPro software, has a few useful features including geo-tracking, message templates, reminders, and more. It does not, however, provide a free version and only offers one payment tier due to the discontinuation of the other. Nonetheless, its one-time cost subscription is less expensive than other competitors and contains all of the app’s features. PhoneBurner or CallHub are two options for businesses searching for a more scalable platform.
Features
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- To discover real-time location facts about your customers or agents, geo-track them.
- With straightforward reporting on both the web and mobile applications, you can keep track of the important call data.
- Make your own lists depending on the parameters you choose.
- With MySalesDialerPro’s built-in solution or Salesforce connections, you can take your CRM with you everywhere you go.
- Create as many campaigns as you like to keep track of all your consumer conversations.
Conclusion
Apps for auto-dialing come in all shapes and sizes. If you require a predictive dialer to increase your team’s productivity, CloudTalk or CallHub are good options. If you’re searching for a feature-rich power dialer, though, a platform like PhoneBurner or Calley is a better option.
Our top recommendation for small businesses is PowerCall Kixie. While its updates can be inconvenient, it has the right balance of features and affordability to make it practical in most business scenarios. It also has API options for dedicated developers, and a machine learning-based predictive dialer helps your agents stay productive throughout their shifts.
Frequently Asked Questions
Whats the best auto dialer app?
The best app for an autodialer is Dialpad. They have many features and it’s very easy to use.
