The Ordering.app Review: Is It Right for Your Business?

The Ordering.app is one of the latest apps to launch in 2018, but it’s already found success and became a hit with businesses looking for an efficient way to process orders and customer service calls. Though this app has been around since 2014, its popularity spiked thanks to increased interest from business owners. The Ordering.app delivers all your order processing needs – including inventory management and analytics – on a powerful yet easy-to-use platform that’ll save you time so you can focus on other aspects of your company.,

The “the ordering app clover” is a new app that allows users to order food from their favorite restaurants. The company behind the app, Clover, has been in business for over 10 years. It offers an easy-to-use interface and competitive rates.

The Ordering.app is a restaurant-focused internet ordering app powered by Google. Google’s first venture into restaurant software is this tool. Only the Clover point-of-sale (POS) system is currently supported by The Ordering.app. Nonetheless, it provides unrivaled search engine prominence as well as the opportunity to conduct online purchases directly from Google Maps listings. The Ordering.app is eliminating all fees for independent eateries until January 1, 2022.

Go to the Ordering.app website.

When Should You Use Ordering.app?

On our list of restaurant online ordering software, Google’s The Ordering.app received a decent 3.38 out of 5 rating. Small restaurants may utilize this software to take online food orders for pickup, curbside delivery, and in-house delivery. It’s particularly good for small eateries looking to boost their Google rankings.

The Ordering.app is especially recommended for:

• Restaurants looking to boost their web exposure should: The Ordering.app integrates your restaurant’s online ordering menu with Google search results and Google Maps listings. This is by far the easiest approach to convert individuals who find your restaurant online into new clients.
• Restaurants without a website: The Ordering.app domain hosts all of the Ordering.app sites. Small restaurants without a website may use an Ordering.app site to develop a viable online presence.
• Restaurants have a small delivery crew in-house: You may create unique delivery zones and associated delivery rates using the Ordering.app. This may be all you need if you have a decent system in place for manually managing your drivers’ schedules and instructions.
• Restaurants looking for a low-cost online ordering option for pickup orders: Accepting online orders for pickup is a breeze with the Ordering.app. You may avoid increasing internet payment processing costs even further by just collecting payments in person.

When to Use a Substitute

• Non-Clover users who desire POS integration: If you want POS integration but don’t use Clover, Restolabs offers other integration possibilities. Alternatively, you may use Toast, a restaurant POS with built-in online ordering facilities.
• Restaurants in need of reliable driver dispatch software include: The only delivery capabilities available in the Ordering.app are the ability to define delivery zones and charge delivery costs. Try Restolabs with Tookan integration if you want a driver app with real-time driver tracking.
• Restaurants that need built-in marketing tools include the following: Sharing customer emails with you is against Google’s privacy policy. Try Tock To Go if you want to use your customers’ contact information to offer targeted marketing.
• Restaurants wishing to use third-party drivers should: Currently, the Ordering.app does not work with on-demand driver services like DoorDash Drive. Instead, consider Toast Now if you wish to deliver your online orders to third-party drivers for a set cost.

Overview of the Ordering.app

Go to the Ordering.app website.

Pricing on Ordering.app

The Ordering.app, like rival Tock To Go, is based on a pay-as-you-go premise. Customers of the Ordering.app pay a minor fee for simple orders done using the app. The Ordering.app commission rate is 1.5 percent at the time of writing. However, the platform is providing the service for free until January 1, 2022, in order to help struggling eateries.

There are no setup or monthly membership costs, but you will have to pay Stripe’s processing fees if you take online payments via The Ordering.app.

Payments on Ordering.app

Stripe is the only payment processor that The Ordering.app currently supports. On the one hand, Stripe is ideal for small businesses since setting up an account is a breeze. However, if you already have a preferred payment processor, adding another account only for online payments might be inconvenient.

Stripe makes its processing costs clear on its website. Stripe’s current charges are 2.9 percent plus 30 cents each successful charge, but high-volume restaurants may ask for a bespoke rate by emailing Stripe and requesting one.

Hardware for Ordering.app

The Ordering.app is available for Android tablets and smartphones with internet access. Tablets running Android 8.0 or above, with a 1280 x 800 resolution and a 7-inch or bigger screen, are recommended by the Ordering.app. You may buy a hardware starting kit on The Ordering.app site after you’ve made an account. A Tango tablet with a power chord, a suitable thermal printer, a tablet setup instructions, and a window cling inviting your clients to “purchase from us via Google” are all included in the hardware bundle. For $190, you can have the kit. Individual components range in price from $70 to $190.

The Eryin EY-80V 80mm Bluetooth and Wi-Fi thermal printer is the only printer that The Ordering.app presently supports. The Ordering.app cannot print orders to kitchen impact printers unless you utilize an integrated Clover POS. This won’t be an issue for tiny businesses that get less than a third of their sales from online orders, but high-volume restaurants with a 50/50 balance of online and in-house orders may feel the squeeze. It would also be excellent if the system could function with more durable industry-standard Epson TM-T88 printers, which almost every restaurant already has.

The Benefits of Ordering.app

Customers may make online orders for pickup, curbside pickup, or delivery directly from Google search results or your free Ordering.app site using the Ordering.app app. (Image courtesy of The Ordering.app)

The Ordering.app’s only purpose is to receive internet orders and route them to your business. Under The Ordering.app’s domain, your restaurant’s ordering page is hosted. Orders made using the app are sent to your The Ordering.app dashboard, which you may access on an Android smartphone or tablet using The Ordering.app connector app. Orders may be printed immediately on the associated thermal Bluetooth printer by those who buy The Ordering.app tablet. Any internet browser may be used to customize menus and examine reports.

Although the Ordering.app lacks a lot of bells and whistles, the platform does have the following features:

• Sales reporting: The Ordering.app’s reporting feature provides you with a personalized view of your sales. On an easy-to-read calendar, you adjust the report’s start and finish range. The report may then be filtered by order type (all, pickup, curbside, or delivery), payment method (online, in person, or both), and location (if you have more than one). Sales reports may be exported as.csv files for further filtering and analysis.
• Multi-location features: You may have many locations on your The Ordering.app page. This is a fantastic feature for burger and burrito shops in the neighborhood.
• Clover POS users may utilize The Ordering.app to change menus and accept orders directly in their POS system. We wouldn’t be shocked if additional connections are in the works since the Ordering.app gathers information about which POS its clients use.
• Google log-in is supported: You and your customers may use Google log-in credentials to use the ordering app. Restaurant owners will not have access to their customers’ email addresses, but they will benefit from the Google ecosystem’s user-friendly design. Customers discover your restaurant with Google Maps, make an order, get an email confirmation, and pay using Google Pay.

Website Administration

• Site construction is simple: You’ll be prompted to complete the basic steps via the Ordering.app setup process.
• Flexible hosting: Use The Ordering.app as your main online presence or link to it from your restaurant’s website.
• Branded experience: Use logos to make your The Ordering.app site seem like your restaurant’s main website.
• Menu creation is simple thanks to a series of prompts that guarantee you include delectable photographs and informative item descriptions.
• Your The Ordering.app link displays in Google search results and Google Maps, giving you more exposure.

You don’t need any web design or coding knowledge to get started with The Ordering.app. A setup wizard encourages you to input your restaurant’s location, contact information, and operating hours when you first open your The Ordering.app account. You may also add logos to your site to help it stand out, but they aren’t required to get started.

The menu builder is simple to use and navigate. You may construct menu groups, time-limited menus, and modifier groups as you add new items. You may charge for specific modifiers in the Ordering.app, and clients can choose one or an infinite number of modifications. Changes appear as a sequence of cascading checkboxes, making them simple to observe and edit. There is no bulk upload tool, so you’ll have to input each item manually while creating your menu.

Your ordering site will be structured as “ordering.app/YourRestaurantName” since it is housed under The Ordering.app domain. If your restaurant doesn’t have a website, you may utilize The Ordering.app as your major online presence. In most cases, a completely functional online ordering site may be up and operating in about an hour.

Management of Orders

• Set prep times in your The Ordering.app dashboard to advise consumers about wait periods automatically.
• Customers may produce orders for big groups by sharing an order link with their company or family.
• New orders display on your The Ordering.app dashboard as soon as they are placed.
• Notification through email: You may choose to get email notifications for major orders or all orders.
• Printed order tickets: Tablet users may connect a thermal printer to automatically print order tickets.
• Customer notifications: When your clients place a purchase, they will get an email confirmation.
• Allow consumers to pay online or handle all payments in person, according on your preference.

Orders made on your The Ordering.app site display in your dashboard automatically. You may also choose to be notified via email for all orders or orders of a specified size. The Ordering.app can let consumers know how long their order will take if you specify a prep time in your company settings, which may save you a lot of back-and-forth phone calls. The prep time isn’t adjustable per dish—you can only set one for the whole restaurant—but it can be changed from the dashboard if you’re having a busy day.

Tickets may be printed using the Ordering.app tablet and a connected thermal printer. The Ordering.app, on the other hand, cannot print order tickets to kitchen impact printers without POS connectivity. You may take online payments for your Ordering.app orders by creating a Stripe account. Customers are encouraged to pay in person at your restaurant if you wish to accept cash or decrease payment processing expenses.

Allowing big groups of coworkers to submit their individual meals on the same ticket is likely to be a popular for office lunches, and the Group Ordering function is a wonderful match for eateries in business areas. You may also accept planned orders so that you can prepare for huge orders ahead of time.

The Ordering.app’s order flow is very efficient. It’s possible that it’s overly streamlined. It would be great if the system could send SMS text message status notifications to customers’ phones or allow them to define prep times per menu item. After all, a well-done porterhouse steak takes far longer to prepare than a side of fries. The Ordering.app’s capabilities, on the other hand, are ideal for eateries that wish to keep things simple.

Management of the delivery

• Delivery zones may be customized by using simple distance measurements or a custom-drawn polygon shape.
• Set up delivery zones by ZIP code: Using ZIP codes, you may quickly set up your delivery region.
• Costs for different zones or distances: Set different fees for different zones or lengths.
• Flat rate or percentage-based fees: offer a flat rate for delivery costs depending on distance, or charge a proportion of the whole order value.

You may determine how detailed you want your delivery zones and costs to be using the Ordering.app. In a small town, setting a basic ZIP code for delivery may be all you want to do. Restaurant owners in a congested city center with many one-way streets or congested traffic pockets may want to consider creating more niche delivery zones. Users of the Ordering.app may do either or configure simple distance-based delivery zones as a middle ground approach.

You can set flat rate fees for each delivery zone or opt to charge a percentage of the order total as a delivery fee. You can accept tips and include suggested tip percentages on the customer checkout screen. But that’s where The Ordering.app leaves you. If you want to use software to dispatch, track, and communicate with your drivers, you’ll need a separate Management of the delivery tool. And that tool really will be separate; currently, The Ordering.app does not integrate with any dispatch software.

Users of the Ordering.app also can’t send their online purchases to a flat-rate, on-demand third-party courier service like DoorDash Drive. If that’s your preferred configuration, Toast Now is a better option.

The Ordering.app’s User-Friendly Interface

• Customers can instantly recognize your restaurant and ordering links thanks to a dynamic Google listing.
• Customer service is available through in-app or online chat from 8 a.m. to 5 p.m. Central time.
• Users may browse an online information database 24 hours a day, 7 days a week.

One glance at a Google Maps listing for a The Ordering.app user reveals the platform’s capabilities. Menu images and two profile sections—menu and ordering—showcase your online ordering menu in users’ restaurant listings. Your Google listing may contain both your in-house online ordering menu and a third-party platform like Uber Eats or DoorDash if you utilize both.

The Ordering.app, like other Google-powered applications, is remarkably simple to use. The dashboard is logically designed up, with navigation choices appearing where you expect them and dialog boxes guiding you as required. You may contact customer service through in-app or web-based chat if you have any issues. The chat may not be monitored if you have a problem outside of the hours of 8 a.m. and 5 p.m. Central time. In such situation, the online help database of The Ordering.app is a better bet.

We’d want to see a lot more integrations and dynamic user permissions as the platform expands. Using the browser-based dashboard for sensitive services like menu administration and assigning burner email addresses to your The Ordering.app tablets running the connector app is currently the only method to isolate management duties from everyday operations functions.

Alternatives to Ordering.app Restaurant Software

What Users Have to Say About Ordering.app

Because the Ordering.app is still relatively new, there aren’t many user evaluations available on the major software review sites. The Ordering.app site has user evaluations that praise the system’s simplicity of use and indicate how much its consumers like it. However, one recent Google Play user claims to have made daily phone calls to customer service to handle difficulties with their tablet failing to publish or print orders.

Conclusion

Because Google powers the Ordering.app, it’s a logical solution for small eateries looking to boost their presence on the search engine. There is no cost to establish a The Ordering.app site, and there are no user fees until January 1, 2022. To manage a staff of in-house drivers, you’ll need extra tools, but if all you need is a mechanism to accept online orders for takeout or curbside pickup, The Ordering.app has you covered. Contact the supplier to organize a demo to see whether The Ordering.app is suited for your establishment.

Go to the Ordering.app website.

You Might Also Enjoy…

The “food ordering app” is a revolutionary new tool that will change the way your business does food orders. It has been designed to be easy to use and efficient, so it’s an ideal solution for any business.

Related Tags

• google acquires the ordering app
• free ordering app for business
• the ordering app going away
• ordering app login
• google food