Tookan Review: Is Tookan Right for Your Business?

Tookan is a multifunctional blockchain-powered platform that helps businesses increase their productivity and optimize their logistics. They offer two products for purchase: the TookanS solution, which consists of three modules – the Cryptocurrency module, the Trade Management module, and DATA tokens; and Tookansolutions

Tookan is a new type of business that allows you to take on the role of a virtual assistant. This allows you to work from anywhere and not have to worry about office hours.

Tookan is a delivery and driver management software developed by Jungleworks for small restaurants, retailers, and service enterprises. This cloud-based and app-based application works with ecommerce platforms as well as a few POS systems. Large companies receive the capabilities they need, but tiny enterprises don’t pay for services they won’t use, thanks to four price levels and a bevy of add-on functions. Pricing at Tookan begins at $49 per month, with a 14-day free trial available.

Pay a visit to Tookan.

When Should You Use Tookan?

Tookan offers the tools you’ll need whether your company produces fewer than 500 monthly deliveries or more than 5,000. If you use major POS systems or ecommerce platforms, Tookan is likely to interface with them.

Tookan is especially recommended for:

• Small eateries with its own driving team: In our review of restaurant delivery software, Tookan received a 4.54 out of 5 rating. Tookan is a great choice for small eateries because of its affordable price structure and built-in restaurant POS system and software connections.
• Tookan is great for wineries, breweries, grocery stores, and other retail companies that provide local delivery since it interfaces with numerous ecommerce platforms.
• Companies that handle field technicians: Tookan offers custom extensions for traveling salons, home services, garbage management, flower delivery, water supply, and a variety of other companies.
• Small farms and Community Supported Agriculture (CSA) operations that deliver: If your farm or CSA business delivers, Tookan’s online forms and dispatch tools are a perfect match.

When to Use a Substitute

• Enterprise-level delivery operations: While Tookan offers enterprise-level delivery alternatives, the extra capabilities might be costly. OnTime 360 may be preferable if you have a large, multi-location organization.
• Restaurants looking for a point-of-sale system with built-in delivery management: Tookan works with a few POS systems, however Toast is a better option if you need a POS with delivery management built in.
• Companies in need of free delivery management software include: Tookan is reasonably priced, however if you’re looking for a free tool, try Shipday.

Overview of Tookan

Pay a visit to Tookan.

Pricing at Tookan

There are four subscription tiers available for Tookan’s software: Startup, Growth, Standard, and Enterprise. Tiers differ in terms of the amount of monthly tasks included and supported online purchase forms, but all membership levels include API access, unlimited drivers, and 24/7 customer support. When paid yearly, the Startup package begins at $49 per month. A month-to-month membership, on the other hand, costs $59 a month.

Pricing at Tookan Plans

The Tookan administration and dispatch interface is accessible through any web browser, and the mobile applications are available for iOS and Android devices. As a result, you may use existing hardware to run the system. On the Apple App Store and Google Play, the management and driver applications are both free. There are no setup or implementation costs since you set up your Tookan account yourself.

Features of Tookan

In the tracker view, you can keep track of activities and see metrics. (Image courtesy of jungleworks.com)

To say Tookan is feature-rich would be an understatement. The system includes tools and extensions for any company that sends personnel out into the field to deliver products or provide services. The browser-based dispatch and administration interface and the free, downloadable Tookan Agent software are the two primary components of the Tookan system (a smartphone app for drivers). The system can also interface with the Tookan management app, which is available as an add-on. At a custom-quoted charge, a customized customer-facing app is also available.

Manual ticket input, bulk uploaded.csv files, an online ordering interface, or a bespoke Tookan-built online order form are all ways for new delivery requests to reach your delivery queue. You may allocate on-demand deliveries to active drivers via a map-based dispatch screen after the delivery ticket is in your Tookan dashboard. Below, we’ll take a closer look at the delivery, driver, and customer management capabilities.

Tookan also comes with the following features:

• Add roles for managers, dispatchers, and couriers to customize user access. Control which tasks each job has access to so that everyone on the team has the information they need.
• Reporting and analytics: Monitor key performance indicators (KPIs) for your delivery operation, such as time and distance-based productivity, real-time driver status, and delivery status (canceled, completed, on time, late). For 90 days, searchable driving tracking data is retained. Reports may be filtered by driver team or date period, and data can be seen as a list or a dynamic chart.
• Create custom tags for each of your revenue centers (for example, on-demand delivery and catering) and use them to identify drivers and delivery orders. Tookan will allocate tagged jobs to drivers who have the appropriate tag.
• Tookan users may pay a little more to remove Tookan’s branding from the platform and replace it with their own company logos at any membership level.
• Appointment scheduling: A customized scheduling app may be used by service firms such as cleaning services and in-home salon services to manage client appointment requests. To clarify specifics and issue notifications, you may contact with appointment clients using on-app 2-way SMS texting.

Tookan Integrations is a company that specializes in bringing together

With Tookan’s add-on library, you may add more features and extensions. (Image courtesy of jungleworks.com)

Tookan is a software product created by Jungleworks, the main business. Tookan interacts with all of its siblings in a smooth manner. Apps from the Jungleworks software package include:

• Ordering over the internet (Yelo)
• Reservations may be made over the internet (Tiger)
• Management of a freelance marketplace (Husky)
• Management of the marketplace consulting (Panther)
• Map-making (Flightmap)
• Management of taxi and shuttle services (Jugnoo)
• Chat in real time (Hippo)
• Chatter in the group (Fugu)
• Marketing that is automated (Bumbl)
• Customer Relationship Management and Sales (Bulbul)

Tookan also interfaces with a startling amount of third-party applications to provide a delivery management system that is infinitely customisable. Some products have direct interfaces, while others interact using the Zapier plug-in. Tookan refers to its integrations as “extensions.” Among Tookan’s 80+ extensions are:

• GloriaFood, Grubhub, Eat 24, and others provide online ordering.
• Shopify, Woo Commerce, PinnacleCart, Magneto 2.X are examples of ecommerce platforms.
• Revel Systems, Square*, Clover*, Epos Now*, Vend* are some of the POS systems available.
• Twilio, Gupshup, Hubtel, Plivio, Mobivate, Smart SMS, and other SMS text gateways
• PayPal, Stripe, Braintree, and Payfort are examples of payment methods.
• Bulbul, Pipedrive, Odoo, Agile CRM*, Mailchimp* are some of the marketing tools available.
• Accounting software includes QuickBooks, Xero, and FreshBooks*.
• GreenRush and Jungle Cannabis Suite are two cannabis delivery services.

*as part of the Zapier integration

Users of Tookan can extend their modifications by using the system’s API. Account managers at Tookan are willing to assist consumers on the finest strategies for their particular company.

Tookan Delivery Management is a company that specializes in logistics.

• Accept delivery requests from a variety of sources, including a Tookan-supported web form, manual order input, bulk.csv file upload, and integration.
• Fees that may be customized: Choose what fees to charge and when to charge them.
• Surge pricing: Increase delivery prices on certain days or hours of the day.
• Alerts through SMS and email: Customers may get status updates through email or SMS.
• On your map-based dispatch dashboard, you can monitor drivers in real time.
• Drivers may scan a barcode, gather a client signature, or attach a picture to confirm delivery.

Tookan accepts delivery orders through a variety of methods. If you have a small company, manually inputting tickets into the dispatch dashboard may be sufficient. You may also upload deliveries in bulk using a.csv file. This is useful if, for example, you get delivery requests using a Google Form. In terms of forms, Tookan’s Growth and above membership levels feature configurable online order forms. You may accept deliveries through your company website if you combine your Tookan app with an online ordering or ecommerce platform like GloriaFood or Shopify.

You have complete control over shipping costs. Set a basic rate and charge extra fees when a certain distance has been reached. Set costs once, and they’ll be applied to all new orders. Separate delivery costs that go directly to drivers may also be added. Once a delivery has been accepted in your Tookan system, you can choose to have the software distribute deliveries to drivers automatically or manually using the straightforward drop-down menu features. The technology keeps track of your drivers’ whereabouts in real time and records it for 90 days.

The service app allows drivers and field representatives to optimize routes and get updates. (Image courtesy of jungleworks.com)

Customers’ signatures, scanning a barcode, or snapping a photo of the delivered things may all be used by couriers to confirm delivery. Each delivery record includes confirmation information, which you may provide to consumers if required.

Tookan Driver Management is a company that manages drivers.

• Schedule for drivers: From the manager dashboard, you can control drivers’ work schedules using the built-in scheduling feature.
• Direct in-app payments to your drivers are available for $30 each month.
• Agent Wallet: Monitor the monetary transactions of couriers.
• Tookan will disguise your client and driver’s cell phone numbers from each other for Anonymized numbers: For $0.10 per task, Tookan will mask your customer and driver’s cell numbers from one another..10 each job.
• Driver photos, contact information, driver’s license numbers, and a complete car description are all included in the thorough profiles.
• Manage couriers in a range of vehicles, including buses, lorries, and automobiles, as well as scooters, motorcycles, and pedestrians.
• Driver fees and tips: Charge additional costs to pay drivers, or take gratuities in lieu of a flat rate delivery price.

Tookan comes with a number of useful tools for controlling your driving crew. You may provide extensive vehicle details, contact information, and even a picture when adding new couriers to your Tookan system. You may register your drivers’ availability and manage their work schedules using your Tookan dashboard. You may pay your couriers directly via your Tookan app by using the Stripe Connect addon ($30 per month). This may assist your company in attracting couriers who are used to earning regular cash tips.

You may conceal your clients’ and drivers’ phone numbers for a For a per task fee of $0.01, you can shield your customers’ and drivers’ phone numbers to support anonymized in-app communications. If you accept cash from customers on delivery, you can track each drivers’ transaction history via the built-in Agent Wallet. You can also view your driver locations in real time on the dispatch screen, so you can quickly see if your team runs into problems in the field. Driver logs are retained—and searchable—for 90 days. So, you can generate productivity reports to identify opportunities for training or route optimization..01 per task cost to facilitate anonymous in-app conversations. You can trace each driver’s transaction history using the built-in Agent Wallet if you take cash from clients on delivery. On the dispatch panel, you can also monitor your driver whereabouts in real time, so you can instantly know whether your team is having issues in the field. Driver logs are kept for 90 days and are searchable. As a result, you may develop productivity statistics to discover training or route optimization possibilities.

Customer Service at Tookan

• Customer profiles are automatically created by the system when new orders are placed.
• Customer app profiles might include several addresses for work, home, or other regular places.
• Customer wallet: Allow your customers to store payment information on their profile for $9.99 per month.
• Customer ratings: Your driving crew may score consumers after each engagement, allowing management to spot issues early.
• Customer-facing app: Choose a customisable app that consumers may download to their smartphones.
• Bumbl, a sibling program, is included for free for 30 days.

When new customers make delivery orders, Tookan creates a customer profile for them automatically. Tookan’s standard customer profiles are rather simple, consisting of just a name, contact information, and a single delivery address. You may expand your customer profiles to include up to three addresses and add a Customer Wallet to handle secure in-app payments if you choose the integrated customer-facing smartphone app. The customer app is available at a custom-quoted charge; for a price, please contact the Tookan team.

At the conclusion of each delivery transaction, you may enable your couriers to evaluate consumers. This may assist you in identifying bad encounters before they escalate into larger issues, as well as identifying client trends.

For the first 30 days, new Tookan accounts get Jungleworks’ 2-way SMS app Bumbl for free. After your trial, you pay by the message, at a cost of New Tookan accounts include Jungleworks’ 2-way SMS app Bumbl free for 30 days. After your trial, you pay as you go, with a per-message rate of $0.057. If you want to control your text budget, you can prepay for Bumbl credits and add more as needed. The system also supports alternative SMS apps like Twilio and Hubtel..057 each message. You may prepay for Bumbl credits and add more as required if you want to keep track of your text budget. Alternative SMS programs such as Twilio and Hubtel are also supported by the system.

Tookan’s User-Friendliness

• Customer assistance is available around the clock: You may contact customer care at any moment using the in-app chat feature.
• Tickets for in-app support: Through in-app chat, you may reach live customer service at any moment.
• Tookan’s searchable online knowledgebase provides answers to frequently asked questions.
• Webinars for training: The Tookan team provides webinars on a regular basis to educate clients new abilities.
• Support for several languages: Your staff may utilize their Tookan applications in over 20 different languages.

The Tookan platform is designed to be user-friendly. When you initially log in, dialog windows appear to direct your attention to the system’s navigation menus and frequently used functions. If you have any questions, you may use the management dashboard to browse the online knowledge base or contact customer care through a chat window. The Jungleworks YouTube channel also has thorough product walkthroughs.

The Tookan team also hosts regular training webinars to teach new skills. When I tested the system, the featured web training covered how to build Tookan Integrations is a company that specializes in bringing together using API keys and Webhooks. I am not aware of any other delivery management platform that puts in the effort to walk their customers through such granular training topics. You can also hail customer support 24/7 via in-app chat. An option for phone support would be great, but the Tookan chat support is highly responsive in my experience.

The dispatch dashboard, management app, and driver app are accessible in 29 languages, ranging from English and Spanish to Russian and Korean. Your team is free to use their Tookan applications in whatever language they like.

Alternatives to Tookan Restaurant Software

What Users Have to Say About Tookan

Tookan’s software is used by a wide range of enterprises, from food delivery to taxi dispatch. The program is rated positively by the majority of Tookan dashboard and app users.

• Based on 54 user evaluations, Capterra gives Tookan a 4.4 out of 5 rating.
• G2: Based on five user ratings, users give Tookan a 3.4 out of 5 rating.
• The Tookan Agent app has a 3.1 out of 5 star rating in the Apple App Store, based on 26 user reviews.
• Android customers give the Agent app a 3.7 out of 5 rating based on 1,193 reviews in Google’s Play Store.

When you read the customer evaluations on Tookan, you’ll see that the Tookan staff answers to almost everyone. The overall impression is of a corporation that takes all customer input, favorable or bad, seriously. The majority of critical assessments of the Tookan software come from 2017 to 2018; the system has evolved significantly since then. The Tookan platform, like any other program, might have errors and difficulties from time to time. Aside from certain complaints regarding software bugs, several customers lament the high cost of separately purchased extensions and integrations.

Conclusion

Tookan is a delivery management software that can be completely customized to fit the needs of any small company with a driver team. Even tech-averse company owners may use the system because of the extensive customer assistance and online knowledge base. Tookan makes even the tiniest restaurant or retail establishment seem clean and professional thanks to a plethora of connectors and built-in applications for customers and drivers. If you’re still not certain that Tookan is the right match for your company, receive a 14-day free trial by contacting Tookan.

Pay a visit to Tookan.

Tookan is a cloud-based business management software solution that allows users to manage their small business. Tookan offers many features, such as an easy-to-use interface and the ability to track time spent on tasks. The “tookan api” is a tool that allows you to integrate your current systems with Tookan.

Frequently Asked Questions

Is Tookan reliable?

A: Tookan is a reliable source.

Is Tookan free?

A: Tookan is available for free.

What is Tookanapp?

A: Tookanapp is a virtual reality sharing platform that allows users to share their VR experiences with friends and family.

Related Tags

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• tookan features
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• tookan food delivery
• tookan logistics