Top 6 Virtual Phone Number Providers in 2022

Virtual phone numbers are becoming a popular way for companies to maintain their competitive edge in the market. With so many benefits, it’s not surprising that businesses continue to explore this new form of communication technology.

A virtual phone number service sends calls to an existing phone line through your internet connection or cellular service. Although it won’t be able to replace your landline, the top systems provide mobility as well as call management capabilities, making them an excellent choice for remote teams in need of a professional phone number. To find the six most popular platforms, we looked at the plans and feature sets of numerous suppliers.

In 2022, the top virtual phone number providers are:

• For solopreneurs and small teams looking for A smartphone app that is easy to use and a phone system, Grasshopper is the best overall value.
• MightyCall: For those who wish to connect an infinite number of users to their professional phone number, MightyCall is the best option.
• CallHippo is a great option for businesses that wish to incorporate sales and marketing tools into their phone system.
• Talkroute is best for firms who require contact center skills but don’t need to make a lot of calls.
• 800.com: Excellent choice for businesses with foreign personnel or those in need of a vanity 800 virtual number with comprehensive capabilities.
• VirtualPhone.com is a cost-effective option for small organizations wishing to develop abroad while meeting more basic requirements.

How Did We Assess Virtual Phone Number Providers?

Because small companies rely on virtual phone services for customer care and lead generation, your business phone system should handle a variety of functions and allow users to answer calls from both work and personal devices.

Grasshopper is our best pick for a virtual business phone number service, with a score of 4.19 out of 5. It offers exceptional customer service, an auto-attendant, unlimited calling, and mobile and desktop computer programs. You may also use the free trial to set up a toll-free number and have calls forwarded to your local number or extensions.

25% of the Total Points

Because virtual phone systems may have less functionality than standalone voice-over-internet-protocol (VoIP) options, plan pricing should reflect this. We compared plans based on their total cost, volume discounts, and the availability of free versions.

30% of the Total Points

Standard services like phone management, voicemail, and call queues are required by most small firms. However, mobile applications and conference calls are also high on our must-have list.

20% of the Total Points

Additional capabilities may be available on virtual phone systems to promote better caller experiences and enhanced staff productivity. Call recording, integrations, on-hold music, and voicemail transcription were among the features we looked at while comparing plans. We also took into account the cost and simplicity of making international calls.

25% of the Total Points

We evaluated each provider’s web browser, mobile, and desktop applications for ease of use, overall feature sets, and price to determine value, as well as user reviews and customer service to see how the firm handles positive and negative comments. The top virtual phone number providers provide a comprehensive service.

Grasshopper

Overall, the best virtual phone number service

Grasshopper is a well-known virtual phone number provider with easy-to-use mobile and desktop applications and 24/7 customer care in the United States. Unlimited calling, an automated attendant, caller ID, call management capabilities, and unlimited texting are included in all Grasshopper subscriptions. You may also migrate your existing company phone number for free or pick from toll-free, vanity, and local phone numbers. Grasshopper is a cheap small business phone system, with options starting at $26 per month when paid yearly.

 Pros

• Setup is quick and easy.
• Excellent client service
• There is a free trial available.

 Cons

• There are no international calls available.
• There will be no call recording.
• There isn’t a multilayer auto-attendant.

Total Points

4.19 OUT OF 5

Pricing

• Solo: $26 per month for one vanity, toll-free or local virtual phone number with three extensions.
• $44 a month for three virtual business phone lines and six extensions as a partner
• $80 per month for five virtual numbers and unlimited extensions for small businesses.

Annual payment is included in the price, but month-to-month options are also available.

Features

• Mobile and desktop apps: Download the Grasshopper mobile and desktop apps to remain connected on your work and personal devices. Seeing call records, completing call transfers, and viewing voicemail are all simple tasks because to the user-friendly interface.
• When Grasshopper customers are unable to accept incoming calls, they may set up an immediate response to automatically send callers a text message. The receiver may respond to your message and let you know when is the ideal time to contact them.
• Voicemail transcription: To save time and keep track of essential discussions, voicemails from your local phone number are transcribed and delivered to your email. All plans include this function, which allows you to keep track of your conversations in a searchable manner.

MightyCall

Best Value for Multiple Numbers & Employees

MightyCall is a virtual phone number supplier with no per-user fees. Instead, MightyCall allows you to connect an infinite number of people to your subscription, making it a cost-effective choice for bigger groups. Every subscription includes two to ten local or toll-free lines, a contact book, call screening, an auto-attendant, and CRM features. You may also migrate your current company number for free. Monthly plans start at $29.99 for 1,000 minutes.

 Pros

• Calls are automatically recorded.
• Extensions and users are unlimited.
• A dial-by-name directory.

 Cons

• There is no virtual fax.
• The user interface is not as contemporary as it might be.
• Integrations are limited.

Total Points

4.00 OUT OF 5

Pricing

• Basic: $29.99 a month for 1,000 minutes, unlimited extensions, and two virtual phone lines (toll-free or local).
• Standard: $49.99 a month includes unlimited calls and call recording, as well as voice-to-text and five local or toll-free virtual phone lines.
• Unlimited calls, a free voice studio recording, and 10 local or toll-free lines for $99.99 a month.

Features

• Users and extensions are unlimited: Many voice-over-internet-protocol (VoIP) providers charge a per-user price, which may add up quickly. MightyCall, on the other hand, charges a single monthly fee for as many staff as you need. To minimize overage costs and get the most out of your virtual phone, choose a package that includes unlimited calling.
• Call queues: You may create multiple call groups in MightyCall’s cloud virtual phone system to redirect calls when your agents are busy. To optimize the caller experience, combine call forwarding rules with custom greetings, on-hold music, and customized messaging.
• Any phone call may be turned into a conference call simply asking up to five others to join the conversation. You may also record your meetings and keep them online for an indefinite period of time.

CallHippo

Best for Integrated Sales & Marketing Tools

With over 100 connections with applications like Pipedrive, Zoho, and HubSpot, CallHippo offers a business phone system designed for sales and marketing teams. A smart dashboard, call records, call transfer, a local number, and a standalone dialer is included in all subscriptions. With a minimum of two users and an annual subscription, the packages start at $14 per month per user. CallHippo allows you to connect with leads from all around the globe and monitor discussions with your current tools.

 Pros

• Over 100 applications are included throughout all plans.
• Chrome plugin that allows you to call someone by just clicking on their name.
• Exceptional client service

 Cons

• International calling prices are higher than those offered by other companies.
• Negative user reviews.
• On the entry-level plan, there is no auto-attendant.

Total Points

3.82 OUT OF 5

Pricing

• Bronze: $14 per month per user for a single conventional business phone line, voicemail, and skill-based call routing.
• Silver: $24 a month per user, includes unlimited incoming calls, call recording, gamification, call queuing, and call tagging.
• Platinum: $35 per month per user, includes voice broadcasting, a call dialer, call barging, three-way conference, and call whisper.
• Get a unique quotation to add custom integrations, post-call surveys, and specialized customer support services to your enterprise account.

Prices are based on a 12-month payment plan, however, monthly options are also available. Depending on the region, there is a per-minute cost for incoming and outgoing calls.

Features

• Integrations: While many virtual services can link to your contact data or calendar, only a handful can match CallHippo’s extensive list of integrations. Integrate your sales automation, CRM, helpdesk, and e-commerce technologies to boost productivity and enhance customer interactions.
• Smart call forwarding: Calls may be forwarded to any phone number or device depending on your rules and circumstances. You may also improve your call routing experience by adding automated greetings and personalized music.
• Your employees may upload a list of numbers and begin making business calls immediately, from following up with leads to collecting debts.

Talkroute

Best for Contact Centers

Talkroute is a virtual phone system that provides contact center functionality at a fraction of the cost of traditional VoIP call center software. Unlimited incoming and outgoing calling, call routing and forwarding, and call stacking are all included. You may use a corporate or personal phone to make and receive calls from your desktop, mobile app, or an online browser. Set up basic or complicated call routing schemes using Talkroute, and stack callers in queues to hear on-hold music or personalized messaging. Packages for one user start at $19 per month.

 Pros

• A smartphone app that is easy to use
• Cost-effective pricing with no per-user fees
• Advanced Options for call centers

 Cons

• There are no fax capabilities.
• Only the most expensive package gives telephone customer assistance.
• The Basic Package does not include an auto-attendant.

Total Points

3.66 OUT OF 5

Pricing for Talkroute

• Basic: $19 a month for one user, 500 text messages, one toll-free or local number, unlimited outgoing and incoming domestic minutes, and unlimited call forwarding and routing.
• Plus, for $39 per month, you get unlimited text messaging, two toll-free lines, and an auto-attendant for up to three account users.
• Pro: $59 a month includes up to ten account users, three virtual phone lines, a tiered automated attendant, and call recording.
• Enterprise: $99 per month includes up to 20 account users, five virtual phone lines (local or toll-free), bespoke integrations, and a service level agreement (SLA)

Additional users may be added to any plan for $5 per month.

Features

• Configure a single or multilevel auto-attendant with a custom greeting, call routing rules, a directory, and department and team choices to create a bespoke call management system. You may also live transfer calls to guarantee that customers have a positive experience.
• Analyze your call volume by looking at the dates, hours, length, and status of your calls. Alternatively, you may look at specific call routes and utilize the information to enhance your incoming call first contact resolution rates.
• Create phone extensions for a variety of purposes, including informative, voicemail, and multidigit extensions. Additionally, calls may be forwarded to a personal phone, a mobile phone, or a desktop computer.

800.com

Ideal for International Employees with Specialized Requirements

800.com provides virtual VoIP phone services with a large range of toll-free business phone numbers for US and Canadian locales. Unlike other carriers, 800.com allows you to redirect calls to over 60 countries, making it ideal for companies with a worldwide staff. For business calls, all plans include voicemail-to-email, call recording, call transfer, and caller ID. Annual plans for 1,000 minutes start at $19 per month.

 Pros

• Toll-free numbers in Canada
• Able to communicate with multinational teams
• Call recording is included in all plans.

 Cons

• Software integrations are limited.
• The mobile app provides a poor user experience.
• Set up international call forwarding with a $100 deposit.

Total Points 3.47 OUT OF 5

Pricing

• Personal: $19 a month gets you 1,000 minutes, 50 credits for bulk SMS campaigns, and a toll-free number.
• Unlimited minutes, 500 mass SMS campaign credits, and one free virtual 1-800 number for $49 a month
• $199 a month gets you 5,000 minutes, five toll-free virtual phones, 1,000 credits for bulk SMS campaigns, and limitless users.

The options shown above are for yearly payment, however, monthly billing is also available. International call forwarding incurs per-minute costs in addition to the included plan minutes. Additional credits for bulk messaging campaigns are 6 cents apiece.

Features

• Call recording: You may have your calls automatically recorded and kept online. Alternatively, you may download your calls, tag them, and save them for later use.
• Reports on calls and faxes: All of your call records are stored and may be seen in your 800.com account or exported to Google Sheets or Microsoft Excel.
• Use up to 600 characters, including emojis and multimedia graphics, to deliver your current promotion to leads or customers by text message.

VirtualPhone.com

Best for Basic Global Expansion at a Low Cost

VirtualPhone.com is a virtual phone number provider in over 120 countries, providing toll-free and local virtual business phone numbers. Small business owners may set up a local international number for free to attract foreign leads to contact them. All virtual numbers are redirected to your mobile phone or device in the United States. Call recording, interactive voice response (IVR), and call screening are all included in VirtualPhone.com subscriptions. You may choose for pay-as-you-go or metered subscription or utilize the free plan for up to 100 minutes or messages each month.

 Pros

• In over 120 countries, toll-free and local lines are available.
• Live chat with voice is available.
• Plan for free virtual phone calls

 Cons

• There is no mobile app available.
• There will be no transcription of voicemail messages.
• Customer feedback is lacking.

Total Points

2.44 OUT OF 5

Pricing

• Free: For up to 100 minutes or SMS each month, there is no fee.
• You can pay as you go: Only pay for what you use, with calls costing 5.9 cents per minute and texts costing 1.9 cents per text.
• $60 for 200 minutes or messages per year; overage charges are 5.9 cents per minute for calls and 1.9 cents per text.
• 500 minutes or messages for $108 per year; overage charges are 4.7 cents per minute for calls and 1.7 cents for texts.
• 2,000 minutes or messages: $468 per year for 2,000 minutes or texts, plus 3.9 cents per minute and 1.5 cents per text for the overage.
• 4,000 minutes or 3,000 texts: $828 per year for 4,000 minutes or 3,000 texts, plus 3.4 cents per minute or 1.3 cents per text overage costs.
• 10,000 minutes or texts: $1,788 per year for 10,000 minutes or texts, plus 2.9 cents per minute or 1.1 cents per text for the overage.
• 30,000 minutes or texts: $4,788 per year for 30,000 minutes or texts, plus 2.4 cents per minute or 0.9 cents per text for the overage.

Annual payment plans are available, but month-to-month arrangements are also available.

Features

• VirtualPhone.com has the largest collection of foreign phone numbers available. Simply pick a nation, a local or toll-free business phone number, and a mobile phone or desktop computer to which calls will be forwarded.
• Customers may contact your staff through voice or chat by clicking a button on your website, in your email signature, or in digital advertising.
• Create a unique call schedule for your company to accurately route callers to your employees during business hours and to your voicemail or IVR system during holidays or after hours.

Conclusion

Voice-over-internet-protocol (VoIP) systems may be costly, therefore a virtual phone service might be a cheaper option. However, since each solution has its own set of features, it’s critical to assess your requirements before making a decision. You should be able to make and receive calls from any place with an internet connection, at the very least.

Frequently Asked Questions

How can I get a free virtual phone number?

A: When you sign up for a virtual phone number, the company that provides it to you will give you access to features such as voicemail and caller identification. Depending on your plan with them, they may also offer other benefits like call forwarding or text messaging.