What Are Call Logs & Their Benefits (+ Free Templates)

What are call logs, and their benefits? Call logs help determine which phone numbers have been called or received a text message. They also offer data on missed calls, total minutes of use, the number of outgoing texts that were sent during an account time period as well as other statistics.

The “call log history” is a list of all the phone calls that you have made, received, and missed. These logs are useful if you want to know who you have been talking to recently or find out what time someone called you. There are also free templates for call log entries available online.

Incoming and outgoing calls are recorded in call logs. Call origin or destination, duration, date, and time may all be recorded. Contact log data is used by business owners to analyze patterns such as peak hours or consumer locations, track call center performance, and comply with industry regulations. Companies can enhance their performance, measure lead generation and sales activity, and build efficient processes by reviewing call log data.

Call Log Templates for Free

Call logging may or may not be automated depending on the business phone provider you use. It is, however, often done manually using a call sheet, which may be produced in bulk as a handy notepad that can be put next to phones using a service like Vistaprint. We advise you to download and utilize one of our free call logging templates if your business phone provider does not offer automatic call tracking.

Download the call log template for business-to-business (B2B) calls.

Download the call log template for business-to-consumer (B2C) calls.

How Does Call Recording Work?

Cell phones, certain desktop devices, and the finest corporate phone systems all provide call logs as a complimentary feature. Cell phones and certain desk phones, for example, automatically show caller information such as name, phone number, date, and time, as well as monitor call length throughout a conversation. However, you must manually input this call information into your call records.

Voice-over-internet-protocol (VoIP) systems, on the other hand, create searchable phone call logs that may be accessed using your softphone app or admin portal. VoIP softphone applications, unlike mobile phone call history, assign calls to particular lines and extensions. You may also add call notes and use call tracking tools with your customer relationship management (CRM) systems.

Automated Call Logging vs. Manual Call Log Templates

Manual call logs are often made up of paper printouts, such as the ones shown in this article, or computer spreadsheet templates. Users should, however, move data from call logs into customer relationship management (CRM) software as a best practice. Since a consequence, human call recording is both less effective and efficient than automated solutions, as it is significantly more time-consuming and prone to mistakes.

Call logging facilities are included in VoIP business phone features to automatically collect, record, and manage call facts. You may search and sort call records by date ranges, call type, duration, destination, or origin from there. Automatic call logging prevents human errors, and you may examine stats via frequent reports.

How to Examine Your Call Record

The technique for checking your call records differs depending on the device or VoIP provider. A phone app icon may be seen on Android and iPhone smartphones. Select Recents from the menu bar by tapping the icon. Missed calls are usually shown in red, whereas answered calls are displayed in black or blue font. Numbers that have been dialed may appear in green type or with a little telephone symbol next to them. Individual call details may be seen by hovering your mouse over the entry or the little information box next to it.

If you’re utilizing a VoIP business phone system, however, go to the Call Log section of your softphone app or admin site. Some services, like as RingCentral, allow you to personalize your view by selecting between a basic and comprehensive view. You may then filter your call records or see information for particular numbers by clicking on them.

The Advantages of Call Logging

Almost all businesses and sectors benefit from call logs. Decision-makers utilize phone records to monitor performance, develop customer relationships, and optimize scheduling because they give a lot of information.

The following are some of the most significant advantages of call logs:

• Improve customer service by reviewing call records and notes to evaluate resolution timeframes and typical complaints, or by using call data to assist in resolving customer disputes.
• Boost employee productivity by looking at the length of incoming and outgoing calls by employee, extension, or phone number to see where you may make improvements.
• Estimate your company’s expenses: Determine if you need more or fewer phone lines, extensions, phone numbers, or amenities such as on-hold music or international calling plans based on past data.
• Improve scheduling: Examine call records for patterns that impact the amount of personnel that must be scheduled each shift or day.
• Comply with compliance requirements: Some financial, legal, and medical firms are obliged to keep audit records. Call records assist companies in adhering to these standards.
• Keep client information up to date: Connect your CRM to your small company VoIP service so that agents may check and update records as calls come in.
• Schedule daily, weekly, or monthly reports and have them automatically sent to your email or the supervisor’s account.

The Benefits and Drawbacks of Call Logs

Costs of Call Logs

Most VoIP phone systems have automatic call logging, therefore the cost will vary depending on which system you select. Manual call logging, on the other hand, is the most affordable method. Using a call log template in a notebook or spreadsheet tool is the easiest option. While handwritten records are less costly than VoIP, they may really cost more and deliver a worse return on investment when human labor costs are taken into account.

Call tracking features are also incorporated in certain CRM software, whether it’s free or paid. Workers double-check consumer information, update records, and record phone calls. The greatest CRM software, on the other hand, sometimes comes with a monthly membership charge and lacks some of the features found in VoIP solutions, such as automated call tracking and report production.

Providers of Call Logs

On all plan levels, the majority of VoIP companies enable automated call logging. You’ll need to decide on a budget and how you want your phone features to support current and future company objectives when selecting a service. Based on ease of use, functionality, and integrations, choose the suitable provider and package. For call logging and other functionality, the following systems are good choices.

Nextiva

Nextiva provides four VoIP options, all of which include basic call tracking and history. Administrators may examine call history or filter data by date, user, or call type using the Nextiva Voice Portal. Enhanced call logs include information such as the call center number used to dial outbound calls, as well as the number and reason for redirection or transfer.

CRM software is also included with all plans save the entry-level one. Companies looking for additional business capabilities, such as voice analytics and call recording, should choose the Enterprise or Ultimate subscriptions. External applications, such as ServiceNow and Bullhorn, are also integrated in these versions.

For teams of one to four individuals, pricing begins at $23.95 per user, per month with an annual subscription. Plus, when you add users, Nextiva offers bulk discounts, lowering your membership expenses.

RingCentral

There are four RingCentral plans to choose from. They all come with call log reports, which allow you to see records for every incoming and outgoing faxes and calls, as well as the precise phone number or extension called. RingCentral’s packages also feature RingOut. This function allows you to instantly make a return call by tapping on any phone number in your call record.

Real-time analytics, Salesforce connectors, and call recording are among the advanced RingCentral capabilities available in their Premium and Ultimate subscriptions. The call recording function saves recordings in your call logs, where you may choose between downloading and playing them again.

With a yearly subscription, RingCentral plans start at $19.99 per user, each month for two to twenty users. RingCentral offers savings for additional users, however the reductions don’t kick in until you reach 100 users.

Freshcaller

Freshcaller has five different call center packages to choose from, including a pay-as-you-go option. Call metrics and call notes are included in every package. Call metrics, unlike Grasshopper, are not restricted to admin users. Freshcaller also provides performance information for each agent, such as call handling time and post-call processing times.

You may also add tags to calls and view symbols for call recordings, notes, and transcripts in your call logs. Estate and Forest, Freshcaller’s higher-tier services, also include capabilities like real-time call summaries, call recording, and detailed call stats.

You can have an infinite number of agents and concurrent calls on their pay-as-you-go plan, but you’ll be charged per phone number and minute. With an annual payment, monthly memberships start at $15 per user, each month.

Grasshopper

Choose one of the three Grasshopper plans to have access to three different call log reports: activity, detail, and use. You may look at data like average call duration in use reports. Detail reports provide caller IDs, extensions, and destination numbers for calls made within a specified time period. Finally, activity reports provide you a breakdown of other types of calls, such as voicemails, hang-ups, and faxes.

Grasshopper plans do not provide various services or charge a per-user fee, unlike VoIP companies. The packages instead include one to five phone numbers and three to infinite extensions. When invoiced yearly, the entry plan costs $26 per month.

Vistaprint

Consider utilizing an online printing provider like Vistaprint to print call log pads with the precise information you want documented if you need manual call recording equipment. You may make call log pads for everyone in your workplace and pick between a magnet or a cardboard backing.

You’ll provide your call log template as a PDF file throughout the design process. The cost of a 50-sheet, 45.5-inch notepad begins at $7.50. Vistaprint, on the other hand, regularly provides new customers discounts and promotions, and the price drops when purchasing in volume.

Most Commonly Asked Questions (FAQs)

Is it possible to look up my call history on the internet?

You may examine your call history utilizing an internet portal in a browser window or a mobile application with VoIP systems and certain cell phone providers. Selecting the symbol on your mobile phone or seeing the display screen on your desktop phone are two more methods to examine your call history.

Is it true that call logs are private?

The level of privacy provided by call logs is determined on the kind of technology employed. The admin interface of many VoIP systems is the sole way for administrators to obtain comprehensive call records. Other software solutions, like as CRMs, enable you to grant or deny user authorization to examine call logs. Paper call records and unsecured computer call log templates, on the other hand, offer a privacy concern. It’s simpler to forget about them, lose them, or have them stolen.

How can I get a copy of my call history?

Call logs may be downloaded in portable document format (PDF), Excel spreadsheet (XLS), or comma-separated values (CSV) files from many VoIP and cell phone companies. Users may attach call log reports to emails in certain systems. You may also look at your call history in iTunes or use a third-party program like Call History: Any Numbers or Call Log Analytics if you have an iPhone.

Conclusion

Call logs contain useful business information that may be utilized to enhance caller experiences, save operational costs, and assess agent effectiveness. Automatic call recording software makes it easier to monitor and gather data. Business users, on the other hand, may consider call log templates on paper or spreadsheets as a realistic, if inefficient, alternative.

Call logs are a digital record of phone calls made or received by a smartphone. They can be used to find out who was calling and when, as well as the duration of the call. There are many benefits to having call logs. Reference: call logged meaning.

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